Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Fukuoka
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Scores according to KAYAK customer reviews
Pros: "Everything was pretty smooth, on time, as expected, no problems."
Cons: "The entertainment access from my device was unusable due to unavailability of downloading the proprietary American Airlines APP. I had the GoGo In Flight app installed but that wasn’t enough. A better system should be in place."
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Pros: "I was moved up to seat 9E from 16E move leg room makes a difference"
Cons: "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
Pros: "Crew was tight, friendly, flight comfortable & painless."
Pros: "Crew did a good job handling the full flight."
Cons: "I had selected seats thru justly.com. Paid extra. I was not given the seats I had selected. American Airlines refused to acknowledge the confirmation for seat assignments that I had received thru email from justfly.com and Finnair."
Pros: "Embarrassed to say but there wasn’t one thing I enjoyed about this trip. I felt like I down graded to Spirit or Frontier Airlines. The flight was terribly hot, delayed multiple times coming and going. Given, I paid for priority round trip, I was delayed to Main boarding and seated in 7A."
Cons: "Adjustments to the above statement. In addition to my next travels plans, I’d like to be seated in First class. My next travel dates with AA are 06/27/2019-07/05/2019. Please feel to contact me directly email@example.com"
Pros: "The crew was fantastic."
Cons: "Boarding was like herding cattle. Everyone blocked the stairs. A frustrating mess."
Cons: "The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile."
Pros: "Flight attendant was a little rude"
Pros: "Seats are too narrow We paid extra to sit in the exit row so leg room was good Crew was very friendly"
Cons: "Seats too narrow...would like to see wider seats to be included when you pay a premium for leg room"
Pros: "I liked that we arrived on time. Besides that. Not much."
Cons: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"
Pros: "Wonderful selection of movies"
Cons: "seat back tv"
Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Pros: "Early arrival!"
Cons: "Delayed and had to fly around when getting to Newark. Supposed to land at 11:30 and it’s 1:40am and not even off the plane. Never flying American again."
Pros: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
Cons: "No amenities at airport"
Pros: "First class meal (lasagna) was quite good."
Cons: "Flight was two hours late due to snow and deicing."
Cons: "Since it left without me."
Pros: "The crew was very nice and helpful."
Pros: "The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American."
Cons: "The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence."
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Cons: "We taxied on the runway for 45 minutes. Grrr"
Cons: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Cons: "They separated my bags, so I had to wait in Philadelphia for my bag to arrive on next flight 2 1/2 hours latter. Not happy after flying from Sydney."
Cons: "I am very disappointed that I was not sitting with my family. We did not pay to upgrade our seats and allowed AA to choose our seats. I am very surprised that they would not take families traveling together into consideration, especially when we booked all at the same time and far in advance. At the very least sit two together. My daughter sat between two straight, and was very uncomfortable. It made her ill. I will not fly long flights with American again."
Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"
Pros: "Great service from flight attendants and smooth flight, take off and landing."
Cons: "Miserable food. Just horrible quality. Truly - and I'm not picky."
Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Pros: "Fact we got there"
Cons: "Poor customer handling at Laguardia and no info why we were being delayed."
Cons: "Seats are uncomfortable and inadequate for a comfortable ride."
Cons: "very crowded waiting area, too little leg room, horrible dinner"
Cons: "Overcharged, problem with res (caused by AA) caused me to line up to check in. Had to pay for checked bags which I still don't get. Boarding was a cattle market and guess what they ran out of overhead space so they gate checked bags free of charge. . Rest of flight unimpressive. I try to avoid AA but they had the only direct flight to my destination. sometimes a connection is preferable"
Cons: "Worst seats ever. Very delayed. No entertainment"
Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."
Pros: "Everything went more smoothly this time than on our way to Phoenix. Even though the airport was quite crowded they had enough staff to get us through baggage check fairly quickly. They flight was smooth."
Cons: "No problems on this leg of the trip."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."
Cons: "NEVER GOT THE TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "Internal America Airlines connection was delayed so my luggage never made it on to my international flight and then it took 2days for them to get it sent over!"
Pros: "Everyone was helpful and friendly. It was my first trip, and I would do it again."
Cons: "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."
Pros: "Free alcoholic beverages"
Cons: "Check in was ridiculous, one enormous line for all the "one world" airlines. Which although we booked Finnair, the flight was with American Airlines. Then at check in we weren't given the seats we chose when we booked the flight, actually we weren't given seats at all until the flight was boarding. And although half the flight had not been assigned seats the boarding agent had an attitude that I wanted to get my seat assigned. The airplane was circa 1992, there was a box tv in the aisle every few rows. We flew NY to San Juan PR in July and had personal entertainment on a 3-hour flight, but not ona 6-hour trans-Atlantic. Then there was a problem with the fuel tanks and apparently it was right in the middle of shift change, so one shift went home and the captain didn't know what was going on. "I'm embarrased" he said and we sat on the ground for almost 2 hours. The crew were great, the dinner was fine but yogurt and a weird muffin top is not ok. The best part of the whole flight was a free jack & ginger ale. Based on this experience alone I wouldn't fly with Finnair again. Our trip was for a wedding and most everyone else flew Air Lingus and had a flawless experience, poor choice on our part!"
Pros: "Flight attendants were friendly and helpful. Plane was clean. Boarding wasn't terrible, and neither was getting off the plane. Even the baby seated across the aisle wasn't that fussy. Glad I had the American Airlines app."
Cons: "I kind of wished that the snack provided would be Biscoff cookies (like the ones I got on my flight from CLT to LAX) instead of pretzels, but it's not like that's a major drawback. I wished there were TVs on the plane but I feel like airlines refuse to do that on domestic flights anymore, even longer ones."
Pros: "Great movies"
Cons: "Very cramped seats"
Cons: "diverted due to weather but send to Stephenville!"
Pros: "Upbeat and attentive crew"
Cons: "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."
Pros: "Smart way they did boarding kept a bunch of people from crowding around the gate. Maple snacks on flight were tasty."
Cons: "Really cramped seating."
Pros: "Onboard, sat down & fell asleep."
Cons: "The tv/entertainment system does not seem to have a FF/RW function. So if you have seen the beginning of the movie playing on the previous flight, you have to sit through it again."
Cons: "Did not seem to be able to control the movie, to restart, or FF or REWIND."
Pros: "Cabin crew from Palm Springs to Bozeman superior. Flight attendant deliberate, kind, welcoming, attentive."
Cons: "Cannot wait for the day that each seat will have outlets for devices. So tired of having to figure out what device to charge in the very few outlets in the terminal, and then boarding with no outlets in seats. silly in 2019. And floor in entryway wasn't very clean when we boarded."
Cons: "Did not seem to be working for anyone... Had Netflix already downloaded, but the seat back tv just played advertisements of all tv you could not watch."
Cons: "The flight was late getting out of Charleston and we had a very long walk in Chicago. By the time we got to the gate mos people had already boarded. It could have been much worse if we had not nearly ran to the gate. Other than that all was good."
Cons: "Meals served was not so good"
Pros: "United did a great job"
Cons: "Long distance from gate to baggage area"
Cons: "I was unable to go on the flight because of the extraordinarily high cost of changing a last name from a maiden name to a married name. I was so disappointed by the service."
Cons: "No leg room very uncomfortable seating"
Pros: "Temp was comfortable, not freezing cold like on other flights I experienced"
Pros: "We were serviced in the way we expect from United."
Pros: "Wonderful leg room & reclining in Economy Plus"
Cons: "I was seated in the 2nd row from the front of Economy cabin, which is close to the door of the plane. The flight attendant explained that this was why it was so chilly. The blanket provided was very thin & light weight & not large enough to cover legs & upper body."
Pros: "Average service. Though I've had better fir international flights"
Cons: "Most of the entertainment systems didn't work. The ones that did were very slow"
Cons: "0% leg room :("
Pros: "Almost like normal seats, almost like normal flights. Ontime, helpful, professional, & courteous crew."
Cons: "They don't recline."
Pros: "Staff service was excellent. I like the offset business class seats with more privacy"
Cons: "Need better bedding materials. Food was sub par."
Cons: "Flight canceled for weather on beautiful sunny day. Staff not trained well to rebook. Process horribly slow and frustrating."
Cons: "The boarding process is horrible. You have to stand in lines that disrupt the other people trying to navigate through the airport."
Pros: "Very nice crew"
Cons: "Audio jack did not work and no one bothered..."
Cons: "This was actually a United flight. It is very confusing when all of the travel documents I received from Kayak show Austrian Airlines yet when I get to the airport to check in, it's United Airlines."
Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"
Pros: "The entire service from boarding to flying was efficient and punctual."
Cons: "The snacks and no beverage, however I understand the flight was super short."
Pros: "Loved it feats Seats were comfortable boarding went fast. Loved what the flight offered. For a 6 hour flight it was great. Will fly with United again!"
Pros: "Everything worked out just fine"
Cons: "Flight was delayed several times due to no pilot"
Pros: "Cost my son and I one whole day getting back home. Canceled flight first scheduled day, canceled flight next day, 4 hr layover etc. etc. etc. Over 20 hrs to get from Shreveport to Bakersfield CA. Darn glad I left my car at the airport as we got there at 2:30 in the morning. F. B."
Pros: "Boeing 777; smooth flight across country."
Cons: "Plane late departing because of late arrival of aircraft. Literally no gate update announcements with explanations until within 15 minutes of boarding. Consequence: no food, and no explanation from cabin crew about menu change. Food choices then were unappealing. Movie selections were mediocre."
Cons: "Waited 45 minutes for bags in Houston. Whatever we made up in the air was lost on the ground."
Pros: "Very nice and flexible people and boarding was easy. Smooth flight."
Cons: "Very cramped tight seating and the stewardesses were a little lax. Also, the overhead speaker was not loud enough to hear if you're sitting by the window as I was. They have no control over turning it up and if there was something to do with safety I would be in trouble."
Cons: "HAHAHAHAHAmuwahahahahahahahaha If it had been a life and death scenario I might not find it all so very humorous. But the fact remains, that you DELAYED MY FLIGHT FOR SEVERAL HOURS, several times in a row, to the point where taking my trip was a pointless endeavor. Ruined plans. Missed exam that was paid for. Spent 5 hours of my life at the airport, luckily came to me senses and decided to go home, go to bed (at 2:30am!!!), and handle cancellation of my flights (that I would no longer be taking) in the morning. UNITED - zero stars. Will never fly you again. Guaranteed."
Cons: "Connecting flight Delayed 8hrs. Missed flight"
Cons: "The flight was delayed about 4 hours but United did not tell us it was delayed even at the ticket office. We ran into the gate and found out that the flight was not even came from the US. There were many people (especially elderly people) who need to transfer another flight in DC. I think they did not make it."
Pros: "Boarding, on time and luggage handling were all smooth with no glitches"
Cons: "Snacks. Really, why bother."
Cons: "Small plane, no TV for a long plane ride"
Pros: "It was a good flight."
Cons: "we had to pay to watch any channel."
Pros: "Pittsburgh International Airport's wheelchair service was excellent (provided separate from United Airlines)."
Cons: "I was traveling for the first time in crutches. As soon as I approached the check-in counter, the lady at the counter asked me rudely "Are you checking in any luggage?". I first told her that I requested assistance getting to the gate and asked if it would be by a wheelchair or a cart. She didn't answer the question, and repeated the same question. Since I had one carry-on size bag, I asked if I need to check it in, or if I can bring it with me when they help me get to the gate. To which she replied in a very irritated tone, "I'm asking you if you need to check it in! Can you bring the bag on-board and put it away in the overhead bin YOURSELF WITHOUT ANY HELP?", hinting that no one will provide any help... At this point, I went ahead and checked in my bag. Thank God the wheelchair service is provided by a separate vendor, because he was wonderful and helpful. While we waited to board, the flight was delayed a few times. I could not hear the announcement from where I was sitting, but I noticed people started to make a line by the central info counter. 4:42pm, I received the cancellation notice via email. Because of my injury, I was unable to wait in line for long, so I chose to sit and wait next to the counter, until the line got shorter. 1 hour later, the line was growing even longer. 6pm, I re-booked a new flight for the next day via iPhone app, however, it was still showing the old boarding pass that I was automatically re-booked for. I still had to talk to someone from United to confirm, also to ask for wheelchair to get back to the main building, so I continued to wait. At one point, one of the United employees moved to the side counter to make a call re: another flight that arrived. I went and stood right in front of her and said "Excuse me, I have a quick question about wheelchair service". She looked at me right in my eyes, but she started talking to the other person on the phone. After she hung up, she ignored me and went back to the center counter, leaving me confused as to what just happened... At this point, I did not even want to make another attempt to ask for help. 7:20pm, the line went down to 3 people; a gentleman with a bad knee, another gentleman with a bad leg and myself on crutches... Am I the only one to think there is something wrong with this picture? 7:40pm, I was finally on the way back to the main building with a wheelchair service, which by the way is run by a group of amazing people. I am not complaining about the delays and cancellations. I understand it happens. I am not expecting that someone like me with temporary disability automatically receives first place in line. I do, however, wish United was more aware of some people who are in need of assistance, while being fair to other passengers. I cannot imagine how difficult it is for people with disabilities to travel with United Airlines."
Cons: "The individual TV was running the complete night, i could not stop IT and could not recht the the crew"
Cons: "Being stuck in DC"
Pros: "Loved the Great Falls airport!! Who goes to an airport that has leather couches that you can lay down on and take a quick nap!! Beautiful airport!!"
Pros: "Boarding was ok"
Cons: "I was one of the last to broad the aircraft and found that my seat was given to another customer. I was asked by the flight attendant if I could seat all the way in the back by the restrooms. I was not happy with this at all but could live with it. Once we landed I waited on my bags at baggage claim. Found that my luggage had been damaged."
Cons: "I Purchased 2 round trip tickets for myself and my son. My son had a change of plans and purchased another one way ticket to leave a week earlier. So his first leg of my purchase was not used. They resold that seat on May 27. So they made money Twice on that seat. Then when we checked in to return on 15 June. We were told his ticket had been cancelled and I had to purchase another ticket for his return. The flight was NOT sold out. My entire row of seats was empty. So I paid for 2 seats for the same flight. This is theft, coming and going and I am calling my lawyer!"
Pros: "Ive had a hip injury so walking is problematic. I was worried about my 45 minute transfer time in Ohare. The boarding attendant at Charleston ordered a wheelchair to meet me. I got to my plane as it boarded. A distance I couldn't have walked, much less in the time allotted."
Cons: "Not enough time between the two flights for the distance between the two terminals."
Cons: "All good"
Pros: "I liked the computer screen on the seats in front of us."
Cons: "The select button would not work after it took my card. Tried it several times. The other thing is I was given 50 dollar Egoft card from United but my husband he was with me they said no proof he was there, we are not planning on flying United Airlines."
Airlines flying from West Virginia to Fukuoka have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Fukuoka
Masks required on board, masks provided on flights from West Virginia to Fukuoka
Social distancing seating
Middle seats unavailable to book on flights from West Virginia to Fukuoka
Testing for antibodies, testing for symptoms for flights from West Virginia to Fukuoka
Waiving of change fees. Search flexible flights from West Virginia to Fukuoka