My ONLY complaint with LOT was the lack of WiFi and the food in business class… still, I use them because they have great connections to Chicago and they fly the 787 - which I think is a great wide body jet. Well… now LOT has WiFi (good satellite speeds) and AMAZING food. LOT now is giving Turkish Airlines a big big run for the money. And they consistently have less expensive business class. I am a very happy customer!
Overall great experience, flight was good and crew was focused on safety and comfort
Issue with boarding, group of passengers on a religious trip coming back to NYC kept trying to change seats, even standing when the plane was pushing back. Crew/Pilot kept very good composure, some passengers got aggravated and started venting out loud but this group created a serious security risk. Crew/Pilot should've been more stringent and called in security or remove them from the flight.
Amazing crew, delicious food and drink selection. 12hr felt more like a 4hrs. Comfortable beds. Can’t wait for the new business class cabin
Flying business class saves you. Once you get out of the terminal and onto the plane, it’s fine. The traffic at the gate is a horror. No organization at all. The fact that Business class is promised early boarding is a myth.
The seat was paid for but given for some different person .
Good in general, but i think the chair is not comfortable for traveling more than 2 hours ..
Krakow airport is very disorganized. nice seats. friendly crew. long legs had screens. short leg did not
Horrible communication, flight boarded then we sat on plane for almost 5 hours as the runway was barely covered in snow with no plows in sight and the as we tried to taxi there was a major equipment failure due to poor push off technique causing all passengers to be taken off the flight to ultimately have the flight cancelled. There was barely any communication to passengers as to what was happening or what to do next to get placed on another flight. Arriving to my final destination a whole day later having to take a connecting flight through Lisbon to ultimately end up in New York instead of a direct flight as none available for the next day. Never flying LOT airlines again!
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
Crew was great! Good meals. Had room to stretch out
Quick boarding. We left on time even though the plane came in late.
Great other than a couple very drunk guys that for a while kept bumping my seat from behind. The staff did their best to control them. Even refused serving them alcohol and allowed the gal sitting next to them to move.
Every single flight with them either cancel or delay for stupid shift. They are full of excuses.
Not very good. My flight was canceled. Rebooking was terrible. I got hung up on 4 times by book agents while attempting to get another flight. Took me 8 hours to finally rebooked. Agent a check in desk not helpful. They acted like it was an inconvenience for them to help me. They did not handle my issue which caused me to deal with call center.
My flight was delayed and I was so worried I miss my connecting flights. Thank goodness for an amazing staff . Flight attendant was so helpful and very nice Calm me down and everything work out good I the end
Quit making seats narrower and narrower. The guy beside me spilled over in to my seat.
Poor. 3 hours on the tarmac waiting for maintenance. We’re told numerous times it will be 10 minutes. Once going tv was blurry. Seat cramped. Not good at all. Missed an important meeting as a result.
The whole ordeal was a fiasco, the flight was delayed which made me miss my next flight and I had to spend the night in Munich. The german airlines customer service was very, very, very rude and total jerks. I do not recommend using Lufthansa to anyone.
I was crammed against a person too large for one seat. This traveler (who I’m sure you have a record of, 21E) should be required to purchase two tickets in the future. Also, your streaming service kept kicking me out of my movie.
Slow and delayed boarding, including standing outside 15m in -3 temperatures, Late take-off approx 45 mins Very slow bag delivery approx 45 min - no explanation
Flying from Hamburg to Stansted was a nightmare if I have to be honest, the flight was due to leave at 15:50 and we ended up not taking off properly till 16:56. They really don’t have enough people doing the sorting of baggage where you get the sticker for your case before the security check, going through security was 10x more faster then the whole baggage situation.
Flight got delayed and they didn’t keep us informed all the time.
People at the gate were the worst I ever met from Ryanair
On time was excellent, not serving any water and deliberate seatings apart is deplorable.
When having difficulty with the online check in process, I was forced to pay a huge fee for the check in desk to assist me with getting a boarding pass. Ridiculous!
Would have been a very good flight, but busses did not meet the plane at the destination airport (NAP/Naples) for nearly one-half hour after landing. Clearly the airport concessionaire’s fault, not RyanAir’s.
The Ryanair staff was not polite. We all travelled with the same suitcases as we departed from Thessaloniki, however they decided that for some passengers the suitcase was not the rigth one as far as the dimensions are concerned. Furthermore, one air stewardess asked passengers to close themselves the luggage cabinet in order to prove that the lugagge was not properly fitted, which i think is very unkind and unprofessional. We also had to wait outside , some metres away from the plane until last passengers came off....It was generally a dissapointing experience.
The usual average Ryanair flight, but we landed 20 min before due time, which was very good.
it s a budget flight, crew was doing their job well, it was on time.
It was a third party reservation and from kayak through kiwi for wizard flight.. so communication impossible, i forced to spend agonizing hours trying not to lose my self transfer flight. Thankfully wizz employees gave some help but it was so frustrating 😑
Timely departures and arrivals. The seat was slightly forward leaning which made it uncomfortable
Had to pay £45 to check in at the airport because I didn't check-in online at least 3 hours prior... and it wasn't mentioned on the booking / App (online check-in is only marked as "included service"). Upon landing, captain failed to land the first attempt and had to take off again for an re-attempt. Overall mid experience, would definitely pay a bit more at first to avoid this again.
Brand new aircraft Airbus 321neo, good seats although no recline (so no arguments with other passengers). Orderly boarding using front and rear aircraft doors for efficiency. Departed on time and artived 25min early. During check in, ground staff are very strict about permitted baggage and carry-on weight and size - you're only allowed what you paid for. Onboard food and beverage prices are a bit high but similar to airport coffee shops.
Crews are great, chill, good snack sets on offer, I didn't feel they play any annoying budget airline games. I will probably fly with Wizz every chance I get it
Everything was great until it came time to pick up our luggage. We arrived in orly airport terminal 1, our luggage arrived in terminal 2. No signs to tell us, we waited for almost an hour before someone figured it out.
Pierwszy raz odbyłam tak pozytywny lot. Uprzejma, świetna załoga. Kapitana lotu W6 1771 z 6.01.2024, pozytywnie zaskoczył wyraźnym kontaktem i ciekawostkami na temat lotu, jak i informacja o zorzy polarnej zachęcając do zobaczenia przez okana. Delikatne perfekcyjne ladowanie WIELKI SZACUN i GRATULACJE dla KAPITANA!!👏👏👏
Very very very…… uncomfortable seats /does nor reclain/ and so little space /this was 5:30 hours flight- and quite expensive no longer low cost airline/ 5:30 hours flight and no water or snacks was offered anly very expensive sales.
Was denied to enter the previous plane so couldnt make it to this one
Very aggressive clerk at the boarding gate. Forcing people to pay for baggage’s that actually fit into their small cage
Very good crew, enough space between seats, very good food! Captain of this plane was incredible, quietly and safe fly!
My flight was delayed on my way to Germany. Luckily I was able to contact the airline and rebook my connecting flight. Some other passengers, who didn’t rebook, missed their connection.
My flight was cancelled on April 15th due to Lufthansa strike. You basically lost customer since it was important for me to reach Poznan due to my friend’s terminal illness. I rebooked my flight with KLM and will travel with this airline in the future.
The flight was cancelled which wasn't Kayak's fault. But Kayak does owe me a refund because I paid for this flight twice and was supposed to get the refund for the first booking/payment to Lufthansa. There will be litigation of this issue because of protections under the law.
Everything was good. But from Frankfurt to Seattle in airplane entertainment system didn't work good.
The crew and especially Patrick were amazing. Very helpful, kind and accommodating. I’d be happy to fly with this crew for all my Europe trips!
I was asked at the gate to put my carry-on luggage into the metal size-checking unit and it scratched my luggage. I suggest lining it with a cloth to prevent damage to passengers’ luggage.
it was great the cabin crew were polite and detail oriented.
Flight was late and I missed my connecting flight to Dublin. This is not the same Lufthansa I remember, you guys don't care anymore. Hopefully my trips with Swiss Air will much better.
Uncomfortable seats, small, with displaced metal structures under the seats that make it impossible to sit properly for 10 hours of flight. This type of seats should only be allowed on short local flights of up to 2 hours, not on 10-hour intercontinental flights where one can hardly walk and go to the toilet due to lack of space. There is no question of short "walks" enabling circulation, due to lack of space. Audio video system not working (freezing), headphones not working (very low quality). The plane's staff did not respond to calls and were engaged in long and loud conversations among themselves. They served only at assigned times to deliver meals.