10.0
I liked that there was a representative asking questions about our rentals as we exited the building to the parking lot. She looked at our paperwork and pointed at the cars that worked for the rental. We were free to choose what we liked. It turned out my options were large SUV and I asked the lady if I could have something smaller and it wasn’t a problem. I loved that! I chose a GMC and enjoyed the car immensely.Reviewed Jul 27 2026
review from![kayak]()
10.0
The person at the desk was very efficient. Due to all the cancelled flights she could have used some help but she handled it very well. The car was very clean and comfortable.Reviewed Jul 27 2026
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10.0
The employee were absolutely helpful and all with great personalities. Definitely use them again. Thank you!!!Reviewed Jul 27 2026
review from![kayak]()
8.0
Very good last minute prices. The cleanliness of the car wasn't great, especially inside. But the workers were nice and the rental experience was seamless. Picking up and dropping off at Boston airport is a challenge, but Alamo can't be blamed for that.Reviewed Jul 24 2026
review from![kayak]()
10.0
Everything was easy, fast, good quality & they were friendly. I would definitely rent again! I especially loved picking the car off the lotReviewed Jul 22 2026
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2.0
The pickup and drop-off address I was given was incorrect. I arrived early and after no storefront opened, I called Alamo. The 1st Alamo representative I spoke to could not resolve, and left a message for the Rental location manager. I called Alamo a second time, and that agent told me no cars would be available. I randomly went to (what I thought was another random rental car company - business name: Nippon), and by sheer luck, this was the original location I was supposed to go to, as they also supported Alamo. Summary: Wrong pickup/dropoff address on my contract and poor on phone customer serviceReviewed Jul 21 2026
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10.0
Great experience. The price was fantastic and the person at the counter even offered us a fantastic upgrade for $10, which we took.Reviewed Jul 21 2026
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2.0
They charged me additional insurance. They do not have any email to send them request to return money. They asked me to sign an agreement in different language. It was just fraud.Reviewed Jul 20 2026
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10.0
Very kind upon return. Nice car.Reviewed Jul 20 2026
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2.0
You could have a car for me when i land in Charlotte and I was expecting the car to drive home to knoxville since my flight was cancelled. You left me stuck at 9pm at night. The service agent said we had no car even though our rental was confirmed. Unacceptable!!!!Reviewed Jul 20 2026
review from![kayak]()
8.0
Line too long on the return of the rental. Only one CSR was working for a line of around 20 people. It took about 30” before another CSR was added. Still not enough to process the line in a timely manner.Reviewed Jul 20 2026
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10.0
Smootj and very completeReviewed Jul 19 2026
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