|Distance to city center||0.2 mi|
|Distance to airport||3.9 mi|
|"Great clean room, service and breakfast."||(in 31 reviews)|
|"A very nice hotel smack downtown."||(in 23 reviews)|
|"The bed was so comfortable!"||(in 21 reviews)|
|"Parking fee,small room,slow elevators,room smell"||(in 5 reviews)|
|"No small refrigerator in room to store diabetic supply's"||(in 3 reviews)|
|baseboard missing||in 3 reviews|
|comfortable bed||in 54 reviews|
|convention center||in 17 reviews|
|great location||in 83 reviews|
|homeless living||in 2 reviews|
|hot tub||in 18 reviews|
|hyatt||in 12 reviews|
|meet people||in 22 reviews|
|mini fridge||in 11 reviews|
|nice hotel||in 80 reviews|
|nonrefundable pet||in 3 reviews|
|opened late||in 4 reviews|
|pay for parking||in 75 reviews|
|pool was closed||in 16 reviews|
|room service||in 32 reviews|
|room was clean||in 124 reviews|
|santa fe||in 3 reviews|
|staff was friendly||in 118 reviews|
The staff was great and courteous, very clean. My new go-to hotel when in Albuquerque .
Friendly convenient and affordable.
Staff is AWESOME
the hotel was a bit old but had that awesome clean towel bar soap smell Starbucks is right there And you can go to the restaurant in the lobby and still get authentic NM food. The staff is incredible fun folks who make you feel like a friend. One of them even did an impression for me, HILARIOUS love it, A++++++ would buy again
Nothing notable They even brought me a flat iron and hairbrush
The food was way to expensive and hard to place an order for room service
Work on your guest services
The only great thing about our stay was the older gentlemen at the valet. He over exceeded the customer service expectations. More of your staff members should follow his example. The beds were awful. You might as well put sheets over a pallet of springs. For the amount of money people pay I think the hotel can afford better mattresses. Our faucet in our room has a horrible leak. You might want to tell housekeeping to do a deep clean on the furniture it's a tad dirty. As for the front desk rule of thumb don't let your guest stand around for 15 minutes because you failed to notify valet. 2 seconds on the radio and your done. But seriously almost 30 minutes waiting all together to retrieve a phone charger from the car is a little ridiculous all that was, was a lack of communication. ***** 5 stars to the older gentlemen in valet***** He is a true employee and if you don't notice that as management you lack as well in training and bringing the expectations needed for great guest services.... I hope you tell him to....
The mattresses Poor guest services (Front Desk)
The bed was so comfortable, the room was clean, there's a Starbucks in the hotel.
The staff was very knowledgeable about the area and had some great recommendations for places walking distance for meals.
Parking is extra, and it wasn't apparent in the booking or when I checked in and they gave me the pass to get in/out of the garage.
Completed 2 Million dollar renovation in 2011 to public areas, lobby, new restaurant and all new flat screens. 382 Deluxe guestrooms including 14 suites, Hyatt Business Plan & Gold Passport accommodations. Located in the heart of downtown in the historic Route 66 Entertainment District. A 20 story high-rise hotel adjacent to the convention center. Fully equipped 24hr health club, seasonal outdoor pool and hot tubs. Spa service available. Forque Kitchen and Bar full service restaurant.
based on 1,980 reviews
Policies vary by room type and provider.
|Santa Fe||48.4 mi|