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The friendly staff. Bar/lounge not welcoming, limited food choices and a bit of a walk into town for more pub options.
Water not warm enough to shower. Faucet dripped all night. Tiny room. Tinier bathroom.
It was the perfect location for us, returning from visiting family in London and broke the journey to Somerset. Staff were lovely and very attentive. Could not fault the staff at all. We were very disappointed to be told on arrival at 6pm that the restaurant was closed. There was a big function on in the hotel which meant that we had a very small bar menu to choose from and had to sit in the bar at tables that were not comfortable to eat at. We had no heating in our room or bathroom due to the thermostat being turned down in the restaurant!! Luckily it wasn't cold when we woke up.
nice and peaceful for what we wanted for the break we wanted and will stay there again would have liked room with a shower
Staff are courteous and efficient Hotel is in need of renovation. there is exposed pipework in rooms (hot water pipes)which present a health and safety issue.
The staff were helpful I am a disabled person and the access to the building is poor. They have a ramp to the front entrance however you cannot get through the door with a motorised wheelchair. The other ramp is lethal it contraviens part M of the disability discrimination act.
The staff I met were friendly and smiled (not always the case!) The room and geneal appearance of the hotel was somewhat tired and grubby
It was close to my family that i was visiting
The location is good for my business requirement. Had to wait to be served at the bar as the barman was taking meal orders and acting as the waiter.
Excellent rooms, best i've ever stayed in. Nice staff too, very freindly No, it was all good.
The setting was nice and it was convient to our location. We asked for another pot of coffee with our breakfast, our breakfast too nearly 30 mins to come to the table, so we had drunk the first pot, when we asked for another we were told breakfast was over, but we only asked for coffee we were told to leave the table and go into the bar, but the bar was full of photgraphy things for a wedding fayre, I felt a complimentry coffee pot could have been given having waited so long for the breakfast really!!! Plus we had 2 TV sports punndits on the table who have eat all over the world in the best restaurants and were quite blown away when refused the pot of coffee! One of them was working for the bbc within 2 hours and well, his coffee he needed!!
Lovely accommodation and friendly staff.
Food served was excellent. Large room. Quiet.
It was only a business trip?
Friendly and welcoming Beautiful room (I stayed in St. Albans) Spotlessly clean bathroom with large fluffy towels. Very comfortable bed Full English breakfast was a substantial meal There weren't any
The room was very good - plenty of space; comfortable;quiet and well equipped. Great bathroom. Good views. Staff were efficient and helpful. Peaceful location. Breakfast was excellent - plent of choice.
friendly staff. excellent food. lovely location no leisure facilities ( pool etc. ) on site
Atmosphere, style, polite and helping staff A bit noisy, thin walls and ceiling