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The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
coffee & tea in your room for your use great as we arrived at 1am.
Very good staff. Central location. Car Park
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
breakfast cushions on the bed didnt look clean
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
Friendly staff. Good food and excellent facilities.
Inability to deal with two complaints about the room adequately or to compensate for these
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
Room was reasonable size and had ok views. Restaurant nice and breakfast ok. Poor treatment by reception when we found we had left some clothing behind. Difficulty in extracting car from over-crowded car park. Room, particularly bathroom, in need of revamp.
The garden was lovely, the room very comfortable and the staff very friendly. n/a
Central location Car parking
helpful and friendly staff nothing
central location to explore Winchester nice layout and friendly Room was a bit chilly Car park was crazy
location difficulty parking
Good location Quite basic rooms
Free parking even though the car park was fairly small so there could be a problem at night.. The breakfast was fresh for a cooked buffet although limited to only one choice of eggs - fried. No nibblies (olives/peanuts etc) at the bar to accompany our wine although the bar girl did offer to go and ask the chef. The corridors were very creaky so we could hear all late night and early morning people.
Its location for exploring Winchester is perfect. It is not the easiest place to find, we got it on the second time round the one way circuit! The place is warm and welcoming. There was a hint of shabiness about the place; the counterpaine was stained, the wallpaper in our room peeling in one corner, the shower hose only partially secured to the wall, basin hot tap dripping...
I liked teh friendly staff whow ere always willing to help plus particularly the on site parking which saved significant amount of parking. The lounge area was exteremly hot and stuffy in the early evening which made it an unpleasant place to sit.
The location is good for my business requirement. Had to wait to be served at the bar as the barman was taking meal orders and acting as the waiter.
The staff I met were friendly and smiled (not always the case!) The room and geneal appearance of the hotel was somewhat tired and grubby
Water not warm enough to shower. Faucet dripped all night. Tiny room. Tinier bathroom.
Staff are courteous and efficient Hotel is in need of renovation. there is exposed pipework in rooms (hot water pipes)which present a health and safety issue.
It was close to my family that i was visiting
It was the perfect location for us, returning from visiting family in London and broke the journey to Somerset. Staff were lovely and very attentive. Could not fault the staff at all. We were very disappointed to be told on arrival at 6pm that the restaurant was closed. There was a big function on in the hotel which meant that we had a very small bar menu to choose from and had to sit in the bar at tables that were not comfortable to eat at. We had no heating in our room or bathroom due to the thermostat being turned down in the restaurant!! Luckily it wasn't cold when we woke up.
The staff were helpful I am a disabled person and the access to the building is poor. They have a ramp to the front entrance however you cannot get through the door with a motorised wheelchair. The other ramp is lethal it contraviens part M of the disability discrimination act.
nice and peaceful for what we wanted for the break we wanted and will stay there again would have liked room with a shower
The friendly staff. Bar/lounge not welcoming, limited food choices and a bit of a walk into town for more pub options.
The setting was nice and it was convient to our location. We asked for another pot of coffee with our breakfast, our breakfast too nearly 30 mins to come to the table, so we had drunk the first pot, when we asked for another we were told breakfast was over, but we only asked for coffee we were told to leave the table and go into the bar, but the bar was full of photgraphy things for a wedding fayre, I felt a complimentry coffee pot could have been given having waited so long for the breakfast really!!! Plus we had 2 TV sports punndits on the table who have eat all over the world in the best restaurants and were quite blown away when refused the pot of coffee! One of them was working for the bbc within 2 hours and well, his coffee he needed!!
friendly staff. excellent food. lovely location no leisure facilities ( pool etc. ) on site
Excellent rooms, best i've ever stayed in. Nice staff too, very freindly No, it was all good.
It was only a business trip?
The room was very good - plenty of space; comfortable;quiet and well equipped. Great bathroom. Good views. Staff were efficient and helpful. Peaceful location. Breakfast was excellent - plent of choice.
Friendly and welcoming Beautiful room (I stayed in St. Albans) Spotlessly clean bathroom with large fluffy towels. Very comfortable bed Full English breakfast was a substantial meal There weren't any
Food served was excellent. Large room. Quiet.
Lovely accommodation and friendly staff.
Atmosphere, style, polite and helping staff A bit noisy, thin walls and ceiling
beautiful grounds and amazing rooms and bath. very luxurious and accordingly high priced. we were upgraded to a very large suite and it was the largest hotel room (and bath) I ever seen.
Staff were very attentive but not overbearing. Beautiful room.
Ideal upmarket setting to do business Some relatively old style rooms
Locaton, service, wine and great room service menu. That we only got to stay for one night and hadn't booked to stay longer!
Attentive staff, nice welcome, excellent organisation of a wedding reception, good food, lovely large quiet room (Poplar), lovely common rooms and magnificent view. Lighting in room (Poplar) not well planned. Alcoholic drinks expensive.
Pleased that they had a separate room for diners in couples, and another for larger - and noisier - parties on a Saturday evening noit long before Christmas. Great bathrooms, lovely sitting room, pleasant bar
a wounderful place to stay 'excellent
Setting was lovely. Room was a good size. Staff were very efficient Given the hotel layout, I would have expected more advance special needs information
beautiful grounds. Roaring log fire in reception. We felt the evening meal was over priced.
I thought the whole hotel was fabulous and the room that I stayed in was top class and very luxurious.
The staff were excellent, restaurent food very good. The parking should be free!!
Location Check in was 4pm which is very late.
Wonderful convenient location. private parking.
Friendly Staff Bed was too small
Location of hotel People smoking outside the front doors. They stood so the doors were kept open and let both the cold and the smell of their smoke in
Relaxed atmosphere. Excellen position of the hotel facing winchester cathedral. Carpet in the room was threadbare in places
The room was spotless and in good decorative order.The facilities were first class and included bottles of water in the fridge.
Easy check in and check out. Staff very helpful and polite. Perfect location for all shopping and main attractions.
Room was beautiful
relaxed ambience of hotel
the big bed and mirrors the lifts were a little suspect
Very new, very contempory, staff friendly and efficient. Breakfast very expensive at £15 and not worth it.
It was a very plesant stay The price and value of your meals in the Resturant ,I think for the prices you change and the amount of food you get is not good enough. My husband and myself was only there for one night and actually did not intend eating in the hotel, But not knowing the area made it difficult to find anywhere to eat so decided to Treat ourselves and eat in the hotel only to find that they served the tinyest meals that we had ever seen. We feel when poeple have been traveling all day and need a dicant evening meal to get some thing so small is disgusting. It really put us off staying there again .We don't mind what we pay when we go away has this was a treat for our aniversary but we were both quite upset at this and felt it spoilt our stay.
lovely clean hotel, big open public spaces
Generally unimpressed... room wasn't cleaned properly staff were no on the ball,. Despite booking a late breakfast (which made school dinners look good) and late check out we were woken by chamber maid coming in our room at 8.45am. Duty manager refunded cost of breakfasts off our bill but we still wouldnt stay there again!
Spacious lobby, very professional and friendly staff, modern and clean hotel
Reception and bath room
The surroundings were beautiful. Staff very friendly. Breakfast was of excellent quality. The sound proofing from the corridor to the room was not too good.
design of rooms, location Refurbishment not finished - dangerous to walk over scaffolding bridge (wet) - confusion in the dining room( Saturday night when busy)
The room was very nice Loud music and noise on first night from rowdy wedding party
The hotel position was good enabling guests to walk around the grounds and get some valued fresh air and nature walks. The summer will be especially good for outside interests. The rooms were comfy but small, and more drawer space was needed for a stay longer than 2 days.
good breakfast After check in it was not easy to find our room. No signs! Very unpractical with heavy luggage!
It was very peaceful and quiet! None
The treatments I had in the Spa were the best parts of my stay. However, I did find the staff very friendly and helpful, and the breakfast was great! Unfortunately, I was not impressed with the room service at all - extremely slow (nearly 40 mins to bring a sandwich!), the sandwich had no wholegrain mustard mayo in it (which was on the menu), and the chips I'd ordered to go with them were only half cooked. Also, I found the bed extremely hard, so didn't get much sleep.
clean well priced hotel We had to wait in the bar for 15mins before a table was free for breakfast because, 'unpredicatbly all the guests turned up for breakfast at breakfast time!'
Location and quiet Extensive building work is going on, and though it stated "some" building work i wasnt aware we would have to walk on scaffolding and gang planks, also they had a large plasma screen tv in the bar, a satellite dish on the roof but the staff were "not allowed" to put the tv onto anything other than advertising the hotel!
cosy bar lounge and fantastic breakfast
decoration and helpful staff very slow room service
Spacious and immaculate room. The staff could've been a little more forthcoming.
Air conditioning in public areas which were airy and spacious. Hot bedroom. Reservation staff did not allocate room as per booking ie requested quiet twin bedded room and originally were given double but even the twin bedded room was over an evening wedding party.
The quiet area in which the hotel is situated. Also local to the function we were attending.
room size room needed decorating
rooms were very spacious and comfortable. Hotel was immaculate. exceptional value for money
The weather The appalling staff
staff very helfpul and polite very soft pillows
The location was close to Newbury Races and polite and friendly staff. We requested the deluxe package but this was not in our room when we arrived and we had to request it. It also said mens magazines and a newspapers would be provided but we only got female magazines and we did not get the white company products it states we would receive either so not overly impressed! The room was also extremely hot.
the location and comfort staff did not have much idea of local facillities
I stayed during a business trip having got a £99 rate from Booking.com (versus the usual £309 rack rate). The hotel isn't really a business hotel - WiFi is extra and cellphone reception on at least O2 and Orange vitually non-existent. Breakfast is £15 extra (or £20 if you want a hot dish). Dinner is not within a low business budget - however ... Its a great hotel! The spa is especially relaxing (though the pool is not designed for laps - being circular). Food is fantastic. Rooms are very large and comfortable.
The staff were very friendly and it was a definate 5* hotel
Ambiance and quality of this hotel
The whole experience of staying in this hotel was fantastic. In particular the restaurant was well worth the visit and a great experience for food lovers!
A top class hotel with very good facilities
The hotel and its facilities were excellent, yes dining was expensive but for a special occasion it would be difficult to beat. Thought the cooked breakfast was very overpriced
The staff were attentive but unobtrusive
Room service food was great, their kitchen is first class.
High thread-count bedsheets, great food and service. Plenty of art & sculpture about the place. Superb wine list. More attention should be paid to the quality of espresso coffee. Room decor could perhaps be more adventurous.
We stayed in one of the Suites. It was very comfortable, spacious and well appointed. However this is exactly what one expects for the price and was well up to our expectations.
The comfort of a good hotel with good staff who were efficient, friendly and made me feel at ease - I do not normally use hotels but it was the venue for my daughter's wedding reception No
The breakfast was very nice and the decor of the bar area was modern and fitting. There is no gym, you cannot call an exercise bike and some weights at the side of the swimming pool a gym. The treadmillls were not working and looked like they had not been for a while. Also the golf is not at The hotel, this is very misleading. It's a 10 min drive away at a private golf course, which closed at 5pm. We tried to use the driving range but they would not switch the lights on so had to take the clubs back. Overall a very dissapointing stay at Marwell !!!
The beds are very comfortable The bar is extreme;y expensive . It cost over £10 for two drinks
It was very different, close to Winchester but in the country, much nicer than a Holiday Inn and cheaper. Excellent breakfast, snack menu not so good Room was too hot for comfort
Friendly staff, well laid out hotel and very good facilities. Excellent breakfast. lack of choice at the bar in terms of draught drinks , no cider on tap and only one ale. Not a major issue but would of been nice to have a choice instead of tiny bottles of cider at big bottle prices!
Great location and refreshingly different Although excellent the restaurant is a little pricey.
The staff were friendly and helpful. The decor and cleanliness of the room was acceptable but not exceptional. The standard of food was good but expensive. In summary I would say that we enjoyed our stay but would have expected more for our money
Very helpfull staff, and excellent evening dinner, also liked the unusual design if the hotel and rooms.
The hotel is novel with it's jungle theme, proximity to Marwell Zoo and the surrounding woodland and chalet style accommodation. The room was large and comfortable. The decor was a little tired and the bathroom well-worn. But it was clean.
Hotel staff and manager very friendly and helpful. Menu could be changed daily.
A great friendly local pub The only criticism is that it was so popular that it was a bit noisy before midnite but it only showed that it was frequented by the locals which was nice to see
I enjoyed the whole of my stay at the King Alfred Pub. The rooms were clean and new, the staff were friendly and welcoming, and I was pleasantly surprised by the garden - it was a lovely outdoors area including a kid's playground and was lovely to sit in and relax with a drink or two. No
Nice, comfortable room (much better than anything I've had in London). And I liked the food a lot. Chef worked on QE2 for 10 years; it shows. Can't go wrong here.
Exceeded all expectations X
The room was great, the shower excellent. Great cooked Breakfast :-)
Friendly and comfortable Light bulbs missing in bathroom
Very friendly, good beer.
Lovely traditional pub with great food and excellent rooms.
Excellent and attentive staff, very friendly. Noisy heaing system.
Very friendly and clean. No job was a problem. We were amde very welcome. I personally would have liked the pub to be in the centre, however, it was only â£5 for a taxi to the main town centre.
The Welcome It would have been helpful if the e-mail confirming my booking had specific directions as to how to find the hotel - the point to leave the A34 - then the detailed directions
I was really very pleasantly surprised to find my room so comfortable and welcoming, and the restaurant menu so inviting. I'd certainly come again. Its location isn't perfect for north of Newbury meetings but ok if you factor in the distance.
Friendliness of the staff and their ability to adapt to changing arrival time due to delays on motorway. They could not do enough. The room was comfortable and very quite despite being near a major road. Poor breakfast choice and had to pay extra for cooked english breakfast. Then the scrambled eggs where grey and luke warm...not nice!! This detracted from an otherwise very enjoyable stay.
The quality of the room Didnt appear on the satnav and apparently it is a common problem according to the staff
Comfortable bed The room was very small and you had to squeeze round the edge of the bed to get to the other side. No chairs to put your clothes on at all, hence on the floor overnight and stained towels and bathmat. Overall clean though.
Teh ambience of the rooms was nice, the meals were fantastic though a little pricy.
Food was excellent, staff all very nice, the bed was clean & comfortable, but the bathroom was rather cramped, I dont know how very large people, would manage, Our stay fitted the bill for us, the only complaint was the bathroom,
One of the staff kept saying 'no problem' when more appropriate responses would be 'very good' or 'you're welcome'
breakfast, bathroom, flat screen tv annex room vey small, road noise