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The quality of the room Didnt appear on the satnav and apparently it is a common problem according to the staff
Friendliness of the staff and their ability to adapt to changing arrival time due to delays on motorway. They could not do enough. The room was comfortable and very quite despite being near a major road. Poor breakfast choice and had to pay extra for cooked english breakfast. Then the scrambled eggs where grey and luke warm...not nice!! This detracted from an otherwise very enjoyable stay.
One of the staff kept saying 'no problem' when more appropriate responses would be 'very good' or 'you're welcome'
breakfast, bathroom, flat screen tv annex room vey small, road noise
Comfortable bed The room was very small and you had to squeeze round the edge of the bed to get to the other side. No chairs to put your clothes on at all, hence on the floor overnight and stained towels and bathmat. Overall clean though.
Teh ambience of the rooms was nice, the meals were fantastic though a little pricy.
The Welcome It would have been helpful if the e-mail confirming my booking had specific directions as to how to find the hotel - the point to leave the A34 - then the detailed directions
Food was excellent, staff all very nice, the bed was clean & comfortable, but the bathroom was rather cramped, I dont know how very large people, would manage, Our stay fitted the bill for us, the only complaint was the bathroom,
I was really very pleasantly surprised to find my room so comfortable and welcoming, and the restaurant menu so inviting. I'd certainly come again. Its location isn't perfect for north of Newbury meetings but ok if you factor in the distance.
Very comfortable room with nice touches - fresh coffee, milk. Friendly courteous staff, excellent food.
Well located near to the Cathederal and the hotel had parking available. Staff were very friendly and helpful. Probably just that bit too expensive
Friendly staff, excellent food, brilliant location due to proximity to the Cathederal.
Personable and helpful staff (all). Eclectic ambience of all public rooms in main building. Dinner and breakfast. No children. We stayed in the St Georges annex; very comfortable, but lacking in soundproofing - the us guests who arrived back at 04.00 banging doors and generally making a racket will surely forgive me (after 4 hours' sleep) when I got my own back at 08.00 ... May be a tad over-priced.
Excellent breakfast, friendly staff The common parts of the hotel were a bit "pubby" and not to the same standard as the room or the food
Excellent city position. We were not offered toast at breakfast.First breakfast no butter or marmalade on table no real coffee served .
Excellent hotel & location. Free parking. Quality restaurant. Whole experience felt unique. Very good staff. Complimentary mini bar.
Excellent hotel in the city centre - lively pub atmosphere and great food. Thought the room that was allocated was outstanding and spotlessly clean Car park is difficult given the size of the hotel but the staff worked hard to help us throughout the stay so no real issues
Very homely and comfortable bar with friendly staff and a real buzz from the crowded bars.
Staff extremely pleasant and helpful.
Very friendly and homely hotel with good food and bags of character in an appealing location. Approach to rear car park was in poor repair.
Attentiveness of the manager. Grouting in bathroom showed some mould and shower was erratic.
Friendly staff,comfortable room,good choice of beers and great breakfast.
Breakfast was a bit meagre
We found the room to be very clean and the staff to be cheerful and helpful. Overall a friendly atmosphere.
Small and friendly with very high standards, good food, clean rooms, situated in a pretty rural area. The only problem seems to be finding the Crown & Garter, although satnav probably solves this one.
Quiet location, comfortable rooms, great food! No fan in the room - it was very hot outside & the room could have benefited from an electric fan.
Fantastic food, host was very attentive nothing to much trouble None
Very friendly staff, rooms are individual and to a very high standard. No bad points.
very good food is fab
Staff were over streached on the Friday evening but sill managed to provied a professional service and a smile. Room was clean and well presented.
Smart rural dining pub with food above normal pub standards The rooms are up a narrow twisting stair which is awkward with large/heavy cases.
Lovely room. Very friendly staff. Excellent service and breakfast We booked very last minute and they didn't seem to be expecting us. Bar menu fairly plain. Evening food ok but not brilliant.
Excellent stay in a well apponted room. Very good food. Ideal for a quiet relaxing stay.
It was very good value for money. The room was clean, nicely decorated. The staff were friendly and attentive. I'd stay there again. No complaints at all
extremely friendly and warm staff not applicable
This is a great hotel, in a charming town, with excellent facilities. The resturant was fairly priced and the food was fantastic !! Brilliant puds, and a good wine selection. Breakfast was also served in the resturant, and had an extensive selection of hot traditional breakfasts and cold items to pick at. The staff were all very friendly, and the room was tastfully decorated. We will make sure that we will be returning to this little gem.
Good atmosphere and staff friendly. Would have liked bar to stay open later and definately felt uncomfortable at the end as staff clearly wanted to lock up and go. Early closing in bar for residents
The hotel was great for the business traveler. Warm and local feel not plastic and corporate.
very beautiful OldEnglish style Hotel - loved it ! French and Spanish personel very friendly - a nice stay !
The king size bed was extremely comfortable. The staff were friendly and helpful. There wasn't much left at breakfast in the way of cereals and fruit by 9.45 so went without.
I thought the hotel was was very welcoming the staff most helpful. The servive and range of food in the bar waqs very good. it was alswo a building of character which we liked I though the timing of breakfast and dual locations a little confusing and the dining room breakfast ended to early.
the noise of high street you can hear very clear in the rooms facing the street
Dinner and breakfast in restaurant was excellent and well served. Rooms, which were in rear part of hotel, were clean but pretty basic!
Food could have done with a few vegetables
Good value;good food;friendly staff;comfortable rooms.
Very friendly staff. Excellent food. Comfortable and quiet room. None
None Dirty, Nothing worked, could not have a shower, because wall fixing broken. Carpet in bathroom (Who has carpet in bathroom)? Worn and smelly. Cobwebs hanging from light fittings.
Pleasant stay First floor mid corridor needs airing due to cooking smells from kitchen below. Better light blocking curtains/blinds over window (Rm 6) needed. Passing cars light the room up!
Good evening meals
Staff friendly and helpful All areas such as stairwell,corridor,car park etc were scruffy and unkempt.The room whilst adequate was in need of a complete makeover.
Friendly Staff, Good Selection of food No shower in the room and a lack of hot water for the bath, so on 4 out of 7 mornings I had to have a cold bath, bed was slightly uncomfortable, poor tv reception
Food was excellent, staff were friendly and efficient Rooms were adequate but no hiardryer, bin or glasses in bathroom. Carpet on the stairs was worn in places.