Extended Stay America - Los Angeles - Arcadia

Pros: breakfast was generic... room was very small and crowded...noisy outside....

Cons: the quality of the room...furniture was old...didn't have reading lamps...bed badly situated...

Pros: Beds were comfortable, good pillows. We loved the area around the hotel. Lots of restaurants. Cute and well maintained little town. Staff was helpful in reseting keys when we needed to.

Cons: Our key wouldn't work most of the time. Had to keep going to front desk. Once there wasn't anybody at the desk for about 5 min. Tried to use the cart to take bags to room (they only had one ...

Pros: None

Cons: 1. Signed a paper for $250 dollar changes if I smoked in a none smoking room of #223 but when we walked into the room #223, room already have strong smell of cigarette. What?? use that signed ...

Pros: How the people they got working here don't need to wear name tags, is it because when someone complains about a specific associate it's like the rotton acting associate is going to be corrected or held accountable for the way they're acting?

Cons: I wish the corporate office would do a secret shopper audit, so they can see what kind of treatment they're giving to their customers. Its crazy I met a different fat Hispanic woman this trip, that had the same rotton attitude as the last slob.