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The free cook to order breakfast, evening reception, parking, and wifi... and, the friendly staff. Everyone looked like they enjoyed working there, very efficient and helpful. Comfortable accommodations. The accommodations were roomy, but it may be time for an update to the bathrooms. Our room didn't get cleaned when we stayed multiple days. Perhaps it was because we left our room late, but other hotels usually checked in with us just to make sure.
Big room, free vending machine, free breakfast.
Ashley at the front desk was so great, also, Diane, the bartender during happy hour, always knows remembers our group and takes great care of us.. we had the shuttle driver Candy drive us to my parent's house and pick up up, and he was very nice I slept on the pullout couch and it was awful
The location is great for us. We visit Los Angeles often and like to have a last night on the far northeast side of town so our drive back to Las Vegas is shorter. The breakfast was good. The rooms clean and comfortable. The water pressure in the shower was beyond pathetic. I don't know why, because the pressure in the sinks was fine. Also, there were not enough people working the breakfast. We asked for a straw for the baby, waited ten minutes and then had to hunt down someone else and ask again. It took awhile.
Forgot a backpack full of clothes r here, even though I didn't get a call from the hotel (even though the staff must have found it and I could have come back for it) when I did call and inquire they said they had found it and will courier it back. Other than that comfortable stay, good breakfast, though the room we had - 413 was small.
Better value than the Westin in Pasadena where we usually stay. Will make the Hampton Inn in Arcadia our go to hotel when we are visiting family in the area.
Chan, friendly, and accommodating. And a great breakfast to boot.
Good service at desk; very clean rooms; location was convenient-easy access to major highways; great variety of shops in the area.
We had a warm welcome at this hotel, friendly staff, the breakfast was really good compared to others we've been. It's not expensive and worth every dollar. I really recommend!
The location of the room first floor by the elevator. You heard all the noise. The toilet made a loud noise when used or it run. Told the staff,.,
The location is very convenient. Room is clean and has a microwave. The pool is good. If your skin is very sensitive then stay away. My baby's skin became red and he scratched all night
Cleanliness and accessibility to resturants, walking distance
Love Hampton inn always nice
Bed was comfortable and clean. I've stayed at many Hampton Inns all across the USA. This one is the worst of the bunch. Staff not friendly .... not once did I see any employee smile. Nobody at front desk for check-in at 630pm, had to wait 4-5 minutes for desk person to arrive. Room was pretty worn-out and dirty, especially the carpet. "Complementary" Wi-Fi was incredibly slow; wanted to download a movie for my flight the following day, took ALL NIGHT to download 30% of the film. Staff would not deliver room receipts under door as with 99% of all other hotels, had to checkout at front desk, desk attendant appeared upset that I was bothering him for my receipt! Breakfast tasted like plastic.. Paid $169 for this quality experience, color me ripped off.
Convenient location, friendly staff, ample parking, multiple breakfast selections and clean rooms Lack of electrical outlets in room and inconsistent location of available outlets
Nice clean property, free parking, free wi-fi , good breakfast and not too far from Los Angeles universal studios After 9:00 pm almost everything is closed only restaurant open was a place called BJ's food was pretty good with a good selection
Will not stay there again
Staff was nice. Location was good to getting to good restaurants. Room should have been cleaner. I went to give my baby a bath and there was hair all over the tub. I also kept finding hair that was not ours on the counters, desks and on the bed. We were pretty grossed out by it.
The staff was very helpful and quick/attentive. The checkout out was a quick second and did not take even a full minute! Unfortunately, the room we were initially given was still dirty and not ready when we walked in. We were then given another room. Personally, we should have been given an upgraded room but we were perfectly fine with the other room we were given.
Close to where my family lives. Mostly clean except for the smelly hallway carpet. Some staff were great and some were ok. Nice accomodations #1Upon arrival when we went up to the floor of our room the hallway had a strong damp smell, similar to body odor, probably from the carpet. We almost returned to the front desk for a refund but once we got into out room we did not smell it. #2 After a couple of days I realized that my back pain which made it uncomfortable to sleep through the night was caused by the bed which had comfort controls that were not working. Upon realizing this I requested the bed to be repaired that morning. When I returned at the end of the day I discovered it had not been repaired. They did give me that night without charge but i did experience a poor week of sleep. #3 I was surprised that with the price that we got the room for breakfast was not included.
The staff was extremely pleasant, and helpful. They greeted me each time, with a genuine smile. I would recommend this hotel to anyone.
Good food close by A little far from beaches
Pool was open even with rain and had warm enough water to swim outdoors in 60 degrees weather.
Nice rooms. The web site for the hotel under amenities said free breakfast. We did not get ffree breakfest. Even when I pointed out to the staff and showed Them. They said it was because I booked through a different web site. But under amenities listed is pool workout room and I was allowed to use those amenities. Free breakfast is always a consideration when I book hotels. So I was bummed. Started my day off bad.
Centrally located, friendly staff, knowledgeable people, and rooms were spacious.
If you are in Monterey park for Chinese food, you can't beat staying here. Renovation starts at 9am
This is a very comfortable and convenient hotel that our friends in Los Angeles strongly recommend us to stay. They also told us that it is a best hotel for Chinese tourists because of its best location. We will choose this hotel for our next trip to the US. For the time being we have no unhappy experience during stay in this hotel
The workout room was clean and open 24 hours for use by the guests.
Breakfast was nice. I everybody used it. The bed was also comfortable Had trouble draining the water in the tub and couldn't control the AC
The overall appearance was nice, same for the staff. But, when the neighbor in the adjoining room got very sick and I wanted to leave the management became impossible to work with. The management didn't have a comparable room to offer me when the person in the adjoining room got sick and was constantly coughing up stuff all night. I asked to check out and they wanted to bill me one night extra as a penalty for leaving before the end of my reservation. I had to fight with them for over an hour before they let it go. Suggest paying by night only.
The hotel was close to many restaurants, within walking distance. The full kitchen was a plus but felt cramped with the desk so close. Breakfast was excellent. Staff friendly. While at the pool my kids needed to use a pool tool to retrieve a ball in the pool. My two daughters both got fiberglass all over their hands from the stick/handle. It was awful. I told the employee at the front desk what happened. She didn't seem to care
Everything was great. Nothing
Staff could not have been more helpful. Rooms need updating, but very clean.
The breakfast was really delicious ! It was a nice hot breakfast bar, variety of things! The staff was reall nice. The room could be cleaner. The kitchen floor was sticky like it wasn't mopped. When you walked in there was a strong room freshner smell to mask other smells.
Staff was helpful. Very little parking. Small, crowded, rough and noisy pool area. Room was clean but nothing else to say about it.
This hotel located in very convenient location , there are many resturants around, and 6 minutes walking distance there is a trade Joe Market. The room is big. We all like it. I wish there were cookware in the room, since there is kitchen in the room.
The room was nice and clean The room wasn't worth the price
I had a small issue ( the room next door was having some kind of party) normally I'd go with the flow... But I'd been in Vegas all week for work and i just wanted some peace and quiet. I called downstairs, they moved me from the 5th to the 9th floor and gave me 2 drink vouchers. Great price, I stayed in a hotel the night before at 2 times the price and it wasn't half as nice. I will be staying at the Doubletree Monrovia next time I'm in LA.
Location Torn carpet, mold in bathroom, very low beds (typical of water beds in the 70s) noisy fan on heat pump, expensive breakfast buffet. We will not stay again.
Close to the freeway, making it easy off and on. Near to other eating places and shopping. The breakfast buffet was not that good for the price of $30 plus tip. The service however, was good. The bed were to low, making it difficult to get in and out of the bed. The room was clean and confortable.
The hotel is very quite in nice busness area, safety and secure nearby alot of restarents, The hotel A/C very old type with some noise, The worker in the in the restarent during breakfast time they are not to the level for trealing the people
It was so nice everything about this hotel was great . Has been me and my boyfriend's favorite hotel up to now . Everytime we go there we get great rooms . And there service is great as well There wasn't one thing I didn't like about this hotel . The only thing I wish that this hotel and other hotels offered was making a reservation online being able to get the options to there guest once arriving if they want to pay cash or with a credit card but it automatically charges a credit card upon making a reservation online .
Parking. Bright exterior. Didn't have cups, blow dryer, Coffee in room. Little smelly. Dark color interior. Old elevator. Dark hallway. Smell cigarette. No extra toilet tissue paper. Old kitchen cabinet.
Breakfast thatwas included wasn't actuall breakfast more like a snack you grab your self.
The location was very convenient. They don't provide any breakfast besides coffee.
The space was much more modern, comfortable, and cleaner than I anticipated. I felt comfortable walking on the wood laminate floor barefoot. The bathroom was well designed to minimize the number of nooks and crannies where grossness can hide. I paid $2.99/day for wireless internet and it worked great--better than the service I got for free at a fancy boutique hotel last month in a major city. Would have liked an elevator for getting to the second of two floors. Also would've liked a mini refrigerator to store leftovers.
Price and location - great location No elevator to access second floor, special request needed for ground floor if you have any disability No microwave No refrigerator "No Frills" Sleeping quarters only
Clean, cheap, friendly staff, and good location. Standard uncomfortable bed.
Terrible road noise!!!
Large, clean room, comfortable bed I think I should have been told that work was being planned for the front of the hotel. Carrying heavy gear around the corner to the side entrance was very inconvenient. Could not take advantage of the breakfast offered because I had to leave for work before breakfast started. Need to expand hours to accomodations earlier hours.
We loved the pool, the restaurant, our room, the cleanliness, and no hidden charges. Bonnie, at the front desk used our name, when she said good morning, when we came down for breakfast. It was a very nice touch. No.
Just the bed. View was the roof! All.. It eas in construction, a mess, i dident smoke and gor cjarged for smoking 200!
The room was very clean and bed was comfortable. Staff was very friendly and helpful. It's in a great location! Family friendly. Location is excellent because it's right across the street from Montebello mall and it has the movie theatre right up the street.
We were a family of 5 who needed something near LA but not too close and this was perfect. Right near the freeway entrance for a 15min drive to downtown.
Convenient location Not real clean. Breakfast was not very good.
nothing! I did not like that the cable channels had no signal the whole time, there was a big piece of carpet missing and it smelled stale and the renovation noise and I was not informed of any renovations when I booked my room
We liked the size of the room and locaion and price. Our last nite there were small ants in the bathroom and we forgot to tell the front desk. Breakfast was not very good. Food items were hard and seemed to be a day or more old.
I like the room it was more then I accapt
It's next to the freeway The carpet in the room was extremely dirty and the man on the phone was not helpful when I called regarding an issue I had over the phone.
Very nice for the price.
I really liked it - for the value for the money, it was old, basic, but clean, no bugs! Staff was great. Bed was comfortable. Great for a place to crash for the night.
I was looking for a cheap place to stay while I went to Universal Studios Park. It was cheap, close to a freeway and less than 30 minutes away from the park. The floors felt dirty and walking on the second floor walk way to get to our room felt like it was going to collapse
Nice staff, safe neighborhood. Fair drive to tourist areas.
Room was clean, good location, fairly quiet even though near the freeway, property feels quite safe as it is separated from the surrounding neighborhoods, Carl's Jr next store makes for easy breakfast, good place to stay if you are a solo traveler or just spending a quick night there The floor tile around the sink and bathroom were all broken and loose, shower/bath tub had seen better days, shower control is a strange 2-in-1 knob system, extended stays may be more comfortable elsewhere, the driveway is somewhat awkward with the off-ramp adjacent to it
The price was low. Carpet seemed new, or recently cleaned. Old, run down motel in need of many repairs. I could hear my neighbors very clearly.
I liked how cheap it was. It was a bit dirty and the staff wasn't super helpful or friendly.
Good enough to sleep Showers were old and fixtures loose ac unit to close to bed it didn't cool the rest of the room
Free porn, great t.v., clean room and sheets and mattress, very comfy and staff very nice. It was real great for the price...I was very shocked!!
Location is very nice Clean and open area. There are no electric kettle to make water hot
Cheap room, free wi-fi, easy check in and out, easy to get 5 dollar deposit back Clean room mostly, fridge and microwave included. Bed was fine for a hotel Someone brought ironing board and iron on request Shady motel area and other guests were shady. Wi-fi speed and reliability very poor. 5 Dollar deposit for entry card is silly Soft pillows with no support. Didn't come with ironing board and iron originally
I stayed here for a night; expected to have terrible night but it turned out to be a decent stay. I would certainly recommend to my friends.
The guy was nice. Cool set up. Parking is horrible
I have nothing good to say Room was terrible. No top sheets on beds faucet was so loose i thought it was to fall off in my hand. Key to our room never worked. Had to always have someone come and open our room and gate. Got locked into pool area. Not enough towels. The free breakfast was bread,boxed donuts or 2 different cereals and 2nd day was cup of noodle soup and the last day i found some kind of bug crawling up one of the beds I would never recommend this hotel for anyone to stay there
Fine place to stay if you just need a place to sleep, fair price. Room not very clean, breakfast not very good, I could have toast but no butter on it. Hard boiled egg, banana, bowl of cereal, glass of milk and that's it.
Stains on sheet. Very loud A/C. No coffee maker. Lots of mosquitos and bugs. bath tub doesn't drain at all. Complimentary breakfast was awful, the coffee tasted like nose blood. Stains on sheet. Very loud A/C. No coffee maker. Lots of mosquitos and bugs. bath tub doesn't drain at all. Complimentary breakfast was awful, the coffee tasted like nose blood.
The pool looked clean. Whoever took the pictures of this hotel is a genious. Upon arrival it took the worker 20 min to check us in, how hard can checking someone in be.? The carpet in the room felt greesy, there was hair in the shower that was not ours since we hadn't used it yet, and to me the grossest thing was the fact that they did not put a top sheet on the bed. When I asked for one they thought I was crazy and brought me a crumpled one. You can not tell me they wash their comforters after every guest. Oh and beware if the ekevator! Will not stay there again!
It was pretty good for the value.
Spacious rooms. Plenty of parking. Accessible location. Good value. Many great Chinese restaurants in neighborhood. Wifi occasionally gets disconnected.
It was close to the places I wanted to see and the bed was comfortable. It was fairly clean, I wasn't expecting it to be amazing. There was no dresser in our room and the tv was going out.
Good rates, close to freeway, quite neighborhood Not pristine clean, no breakfast or included amenities, not really close to anything
Not much to say Bathroom smell
Absolutely nothing ! This was the absolute worst place to stay ! First I was traveling with my 3yr old son & his Father , so when we turned the TV on I was upset that PORN was the 1st thing to pop up. 2nd the bathroom had mildew all on the ceiling with a horrible stintch that lingered the bathroom . You have to go to some sort of lobby where the laundry & eating area was in one room to microwave food since the rooms didn't come with one, mind you that microwave was Filthy, old , nasty, & very disgusting . The phone or remote control in our room did not work. So after all of this , When I finally got my alone time to bathe while my family was asleep , THE HOT WATER DID NOT WORK ! & NONE of the workers would answer at the front office at 1am.. So finally I was furious & went back to the front desk that morning and They tried to accuse me of lying about the hot water & it took them over a hour to have their maintence man come fix it . "Coincidentally" "SOMEBODY" turned the bath fosset with pliars so the water can only get Luke warm , so the maintence guy had to turn it back. I'm Pretty sure the Hotel did that to save on money so people can't use hot water. After all that the manager had the audacity to stop us while leaving this hell hole telling us despite all the stuff that happen can we leave a good review . UUMMMM NO ! DON'T STAY HERE !
I booked and paid for 3 night but I couldn't stand it and stayed only 2 nights and checked out and asked for refund for the 3rd night that I didn't use and they refused to refund me. It's unbelievable! I have never met any hotel does such a robbery!
Close to Walmart. Dirty carpet - super dirty carpet. Sheets stained, and or had cigarette butts (in the sheets we requested to replace the possibly washed but stained sheets on the bed.) Towels/sheets looked stained and old. One room had the smell of urine. No phones in the room so if you need to contact the front desk use your cell... shampoo and soap in wall dispensers. Be sure to inspect room before paying.
Beds were actually comfortable.
Price The hotel was adequate. I did think some of the towels should be replaced. One of them had several holes in it.
It is very good, all staffs are very kind, clean room,. Brackfirst is very exccellent
All of the staff were so nice. They greet you everytime they seen us. The room was clean and they cleaned up everyday & we were there 4 nights. I would return .
This guest did not leave comments about this hotel.
free parking is great, room is clear and clean traffic noise from outside
hotel was quiet at night, service was very good. central location with nearby quick amenities wifi needed a username and password daily.
The breakfast. Hotel needs a good overhaul as far as maintenance. I brought to their attention several things that should have been caught by cleaning staff and or scheduled maintenance review.
I rented a Petfriendly hotel is why i Couldnt get the lowest price of the day understandable my room was paid in advance the hotel desk person asked for my credit Card then places ahold 100 fordamages when leaving he seen my Very small tensas 50 forð�
it was close to a grocery story, which was nice for buying food and wine. Limited parking. Also it said that beds would be assigned after purchase, i could not pick how many before hand. They charged me an extra $20/night for 2 beds. At the price i paid i could have stayed in a better location, closer to the city.
Breakfast was good. There should have been a Microwave Oven in the room.
Price Hotel is facing a busy street, quite noisy. Bedding and quilt are not comfortable. Basically it is an ok stay for cheap price.
Everything is great! piecefull & quiet, the service is great, everybody working here is friendly & helpful to all needs. Everyone in the front desk clerk, the manager & room service is amazing! how polite & quite the girls are when cleanin