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Amenities
| General | 24 hour front desk, Air-conditioned, Complimentary breakfast, Cribs available, Gift shop, Hot tub, No smoking, Non-smoking rooms available, Parking (free), Pool (indoor), Wheelchair accessible | ||
| Activities | Fitness center | ||
| Services | Business center, Concierge service, Laundry service, Meeting/Banquet facilities | ||
| Internet | Internet (free), WiFi (free) | ||
| Policy | Pets not allowed | Landmarks |
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Overall Rating - Excellent
Analyzed 944 reviews across the web
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Excellent 9.0
Jun 11 2014
Posted by William
The staff was extremely friendly, helpful, and went the extra mile (we left some important items and they kindly overnighted them to us). The rooms and common areas were very nice and newly updated. The only problem that we experienced was the proximity of the hotel to the main attractions of Asheville. We prefer to walk around when we visit an area, but that was not a possibility here. Upon check in we experienced outstanding and accommodating customer service. From allowing us early check in to providing advice on good spots to check out to graciously overnighting a left set of keys and IPAD, they were top notch. We used the pool area, which was extremely nice, and had breakfast one of the two mornings we were there. The breakfast was about what you would expect from a hotel, with continental offerings plus waffles, eggs, and sausage. If you don't mind driving to the Biltmore, downtown, or the Arts District, you can't beat this hotel!The staff was extremely friendly, helpful, and went the extra mile (we left some important items and they kindly overnighted them to us). The rooms and common areas were very nice and newly updated. The only problem that we experienced was the proximity of the hotel to the main attractions of Asheville. We prefer to walk around when we visit an area, but that was not a possibility here. Upon check in we experienced outstanding and accommodating customer service. From allowing us early check in to providing advice on good spots to check out to graciously overnighting a left set of keys and IPAD, they were top notch. We used the pool area, which was extremely nice, and had breakfast one of the two mornings we were there. The breakfast was about what you would expect from a hotel, with continental offerings plus waffles, eggs, and sausage. If you don't mind driving to the Biltmore, downtown, or the Arts District, you can't beat this hotel! |
Good 8.0
Jun 2 2014
Posted by Verified Hotel Guest
Felt like a newer hotel, it was decorated nicely and felt warm and inviting. Breakfast spread was really nice! Not as close to downtown Asheville as advertised, but still within 15 minutes drive time. Also the check out staff in the morning wasn't too friendly. Felt like a newer hotel, it was decorated nicely and felt warm and inviting. Breakfast spread was really nice! Not as close to downtown Asheville as advertised, but still within 15 minutes drive time. Also the check out staff in the morning wasn't too friendly. |
Okay 5.0
May 27 2014
Posted by Verified Hotel Guest
I liked thT the room was spacious and the ceilings were really high. I did not like that you could hear everyone above and beside you. I also did not like the musty smell throughout the hallway and the room. I had to purchase a bottle of febreeze and douse everything with it in order to tolerate it. The pool was nice and the hot rub was Luke warm, if you could stand getting. Sore throat from smelling all the chlorine that wS in the water. The staff was friendly though.I liked thT the room was spacious and the ceilings were really high. I did not like that you could hear everyone above and beside you. I also did not like the musty smell throughout the hallway and the room. I had to purchase a bottle of febreeze and douse everything with it in order to tolerate it. The pool was nice and the hot rub was Luke warm, if you could stand getting. Sore throat from smelling all the chlorine that wS in the water. The staff was friendly though. |
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Poor 1.0
May 23 2014
Posted by George
Nothing, we had to get another room because this hotel was not downtown. Location was not what we requested. Nothing, we had to get another room because this hotel was not downtown. Location was not what we requested. |
Good 8.0
May 21 2014
Posted by Patricia
Not far from Biltmore Estate. Breakfast was good, staff was nice. Not very sound proof rooms. We could hear every conservation in the hallways and stuff going on in next room. We tidied up our room before we headed out, hung up our towels so they were not on the floor, like we do at home, we did not get fresh towels. We did go down and get towels from the front desk with no problems. Staff was very helpful and friendly!Not far from Biltmore Estate. Breakfast was good, staff was nice. Not very sound proof rooms. We could hear every conservation in the hallways and stuff going on in next room. We tidied up our room before we headed out, hung up our towels so they were not on the floor, like we do at home, we did not get fresh towels. We did go down and get towels from the front desk with no problems. Staff was very helpful and friendly! |
Good 8.0
May 20 2014
Posted by Scott
The staff was friendly and helpful. The room was good sized and had everything that we needed. After 4 hour in the car with the kids the hotel's indoor pool and hot tub was a great way for us to unwind and the kids to burn off some energy. (bring goggles. the chlorine level is off the scales.) The hotel was located next to Asheville Fun Depot. go carts lasertag mini golf. The kids had a blast. This Hotel was a nice base for the weekend.The staff was friendly and helpful. The room was good sized and had everything that we needed. After 4 hour in the car with the kids the hotel's indoor pool and hot tub was a great way for us to unwind and the kids to burn off some energy. (bring goggles. the chlorine level is off the scales.) The hotel was located next to Asheville Fun Depot. go carts lasertag mini golf. The kids had a blast. This Hotel was a nice base for the weekend. |
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Okay 5.0
May 7 2014
Posted by Verified Hotel Guest
Check-in staff was courteous with handling the problems we had on check-in. We had to switch rooms 3 times on check-in. Management was friendly and apologetic though. The walls are extremely thin- I could hear complete conversations from down the hall. Bed and pillows are very hard. This is considered 'downtown' but is not very convenient to downtown- it's about a 5 minute drive in.Check-in staff was courteous with handling the problems we had on check-in. We had to switch rooms 3 times on check-in. Management was friendly and apologetic though. The walls are extremely thin- I could hear complete conversations from down the hall. Bed and pillows are very hard. This is considered 'downtown' but is not very convenient to downtown- it's about a 5 minute drive in. |
Excellent 10.0
Apr 29 2014
Posted by Henry
Staff are very friendly and helpful. Very nice and clean and well worth the money. No. It was more than I expected. Very convenient. Directly off of I40.Staff are very friendly and helpful. Very nice and clean and well worth the money. No. It was more than I expected. Very convenient. Directly off of I40. |
Excellent 10.0
Apr 28 2014
Posted by Harold
Modern N/A Right off the highway, convenient to attractions.Modern N/A Right off the highway, convenient to attractions. |
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