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Breakfast room smelled musty and smokey
Close to the historic sites and to the Metro The tray with sliced bread at breakfast, was empty of course bread when You arrived breakfast a bit late
roof garden restaurant and swimming pool. A view to Akropolis, close to metro station and shops, nice balcoon. no fridge in the room, american breakfast.
Very close to metro station makes it easy to commute, roof top restaurant and bar is excellent, the room is clean and quite comfortable. The neighbourhood is a bit scary during the night, the lifts are too slow, the roof top swimming pool is too small, the staff's service does not reflect the level of the hotel being a four star hotel.
We got the hotel for half price so can't really complain, wouldn't pay full price, not bad if it's on offer. Nice quiet rooftop bar with good views. Air con wasn't working in the room, two single beds pushed together made it slightly uncomfortable.
Helpful staff. Watch out for those elevators.
The roof bar and resturant. Some of the staff were not very helpfull.
The rooftop bar with view on the Acropolis
Everything about the stay was good, especially the rooftop restaurant - that was an unexpected bonus. I was expecting the pool to be open.
Cleankiness Aloofness of counter staff
The staff was very courteous and helpful and the rooms were very nice! The pool closed at 6:00PM which was too early if you wanted to enjoy it after a day of seeing the city.
Level of the employees Wi-Fi only in the Lobby (always crowded with more than 10 people trying to use internet). This is not acceptable in the level of the hotel.
Received room upgrade (thank you) and was very pleased with location .... only a couple of blocks from underground and thus good access to sights and airport. Breakfast good - staff helpful !! Athens itself is dirty and polluted - transport strike by underworked and overpaid public servants doesn;t make you feel that you'd want to return anytime soon.
Central location Bedroom and fittings need a good spring cleaning
the relaxed and friendly atmosphere created by the staff
The rooftop pool, truly outstanding with a beautiful view of Athens. The location, although not a particularly nice neighborhood is close to everything and steps from the metro station. The pool hours (10 am to 6 pm) are too restrictive if you're traveling on business.
Hotel itself was very nice-rooftop pool overlooking the Acropolis. New and modern facilities, workout room, breakfast room. Front desk staff were very helpful once you got to talk to them. There was always only one person working the front desk so you always had to wait in line for service at busy times. Location was in a questionable area but convenient to subway. Restaurant was rather pricey.
i think the location it was one of the main reasons the fact that there was
I liked the comfort! The dangerous location
The room and bathroom were beautiful. Comfortable pillows. Great pool and jacuzzi with stunning view. Sundeck equipped with comfortable loungers. Less than 5 minute walk to Omonia metro and 20 minute stroll to Acropolis. Great breakfast (better selection than most London hotels). Overall, I was pleasantly surprised. Pool shuts at 6pm which is far too early. Surrounding area is not the prettiest.
Rooftop bar/ restaurant with views of the Acropolis. Room was clean with the 3 beds we requested. Location was convenient to all tourist destinations. Bed was not super comfortable.
Nice central location
For the price, an excellent hotel. Very modern and stylish, with great facilities.
This hotel is located in a very bad part of Athens. When we were checking out and going to a different hotel, Fresh Hotel refused to provide a refund for the day that we did not stay.
They have a very nice breakfast. The difference between a standard room and a luxury standard room is virtually zero. The rooms generally are extremely small. The hotel is situated in a dirty, rough part of the central city with prostitutes and thugs on the street. Management seems to believe that their guests are lucky to stay there. I gave this hotel a second chance about a week ago. Never again.
Location and price for the main advantages of this hotel. The immediate neighborhood is a little bit seedy, but this did not bother me.
Roof deck, attentive service, location
I thought the hotel was great, nice modern interior, fantastic location, 5 minute walk to Monastiraki Square, room was pretty spacious and the rooftop pool was small but still refreshing after a long day of touring. The breakfast was fantastic, a great spread! The pool was a bit small and the rooftop bar was pretty overpriced, but otherwise no complaints!
Staff helpful, clean. Room was a bit small but worked
This is a well run, very contemporary, hotel with excellent amenity ie gym, breakfast, restaurant, good sized rooms. We arrived very early (discharged off cruise ship early as they do) and the hotel staff found an (upgraded) room for us to use immediately for our stay. We found the staff very helpful and friendly. Try the greek yoghurt and honey at breakfast! While the hotel is well located for accessing the Acropolis area (30 min walk) and the pedestrian mall (Ermou), it is in a 'downmarket' area of town adjacent to Central Market. OK during the day but our two taxi drivers warned us to take care at night. The surrounding area lacks restaurants but we used the hotel restaurant on the top floor with view of Acropolis.
The restaurant in the roof and great breakfast
the staff are absoloutly perfect the location is realy bad,on the street at night there are prostitutesshouting all night and very unsafe feeling coming back late at night,even the taxi drivers where shocked by what happens around the hotel at night
Hotel in the centre and rooms as quiet as on the countryside. Price of the breakfast at EUR 20. I don't eat that much to make up for such an elevated price, so I went out for breakfast.
The decor was really unique.
the food in restaurant the noise in the rooms
Location was great, very close to Monastiraki Square for lots of shopping and good eats. Staff was very helpful. Would have loved a pool, but knew we weren't getting that when we signed up. Great value. Would stay here again. Would have loved a pool, but oh well! Everything else was great!
the reception is super cute with the mini cooper reception desks and the design of the hotel is very artistic. my room had a batman painting on the wall. not hanging on the wall, ON the wall. well the only thing is that the doors make these weird alarm sounds when u're entering, and the morning of my stay someone's door alarm had gone crazy and i was woken up to have to call the reception to help turn it off.
Nothing The rooms and facilities were not of a 5 star standard as advertised. The surrounding area was not very pleasant.
Hotel stuff were very reliable, helpful and cheerful. Also, it was a fast-speed internet access in the rooms, that is quite unusual.
Over the top design hotel which makes it a different and fun place to stay. Big breakfast buffet. If you have a design hotel (or any hotel for that matter), maintenance ought to be a high priority. Unfortunately this is not so much the case. The room was fine, but the svimmingpool in the basement was really dirty and worn down. Rather a shame.
Hotel staff were very friendly and helpful. Gave us good ideas on where to go for dinner and booked the restaurant for us.The hotel room was very pleasant and trendy. Our wake up call was late by 20 min. I believe there was a confusion from their side and we got the wake up call when the taxi was ordered for.
Wonderful staff and service, lovely breakfast, great location
The helpfulness of the staff, we had a free upgrade to a suite, this was a real bonus. The proximity to the 400 city tour bus start point and the Archiological Museum.The most comfortable beds of our trip.
The breakfast was great as well as the cleanliness of the room. It was close to transport as well. The street that you must walk through to transport did make me feel uneasy as I was by myself and there were a lot of students from the uni as well as many homeless. If with someone else, I would not have been bothered.
The personnel was willing to help. The building is very well restored. The breakfast could be better
staff were extremely helpful and nice.
Staff at the reception very helpful. Quite close to Omonia square. clean. Good rates. on our first day we arrived for breakfast at 9.40am as we had arrived late the night before. we found that almost every thing was finished and was not replaced.
Staff at reception very freindly and helpful Breakfast could bee until 11.00 and with availability of alos products notzbly orange juice until the end
helpful reception staff; area did not feel shady. breakfast not great quality but nevertheless adequate
The hotel was clean and the room comfortable. I was there for less than 12 hours and for half of these I was asleep The bar facilities were limited and the English speaking news channel was not tuned in properly
We found the manager and the staff exceptionally helpful. On our arrival the manager came from his office to welcome us with glasses of orange juice and thereupon gave us advice on how to use the metro, how to go to the Acropolis Museum, and how to find some good eating spots. He advised us to go to Rozalie's restaurant. Which we did and found very good value, and pleasant. The area, for which we cannot blame the hotel.
Personal muy amigable, eficiente y servicial.
The breakfast and the staff were excellent. The room was clean and nicely decorated. The walls were thin and you could hear your neighbors. The bathroom was very poorly set up. There was no door to the shower so water got all over the floor. If someone was using the toilet and another person opened the door, it would open onto their knees. The toilet paper holder was located in an awkward position behind the toilet...hard to reach. The hotel is located in a rather rough neighborhood.
Breakfast was great Room size good Friendly staff Good wifi
Good Hotel, was nice to stay there! Close to the market and metro as well to the city centre.
Very good hotel facilities, nice roof garden!! Value of money as a four star hotel.
close to Metro subway. close to Metro, but bad environment. Too laud to sleep. Window sound insulation is terrible.
The view from the rooms is amazing. The service was really good. We consider the hotels' roof garden with it's great view relaxing atmosphere a great place for food and cocktails. It's close to the center of Athens and we had easy access to the metro(Omonia Station). We highly recommend the Bistro next to the lobby for coffee and evening drink. If you visit Athens and you are looking for a pleasant stay,go to Polis Grand Hotel!!!
Polite Reception Stuff. Price! Definetely worn out and shabby, not 4*! Breakfast was of poor choice, and there was too much noice in my room!
The location is great, only 3-4 minutes walk from Omonoia square.The view from the room was amazing, Acropolis and Lycabettus Hill. The bed was very comfortable, and free wireless internet!!! Small thing that isn't worth to mention. The value for money is very hard to beat.
Not sure this hotel is worthy of a 4 star categorisation. Room was very small and the shower inoperable
service value no wi-fi access
friendliness of front of house staff. cleaners and breakfast room girl Lack of window screens - thus mosquitos! Shower curtains sticks to us when showering Fridge not cold enough for the contents would be lovely to have medzes offered - even a dip/biscuits on roof - better to eat a little when consuming alcohol!
It was central and enabled us to access historic sights, shopping and delightfule eating. all good
3 minute walk to the metro station and a 5 minute walk to the center
We stayed only for one night to discover Athens. The hotel's location is great. Nice restaurants are around, city center and metro is very close and easy to reach when you walk. The rooftop bar has a amaizing view to the achropolis!
The area was very near the city center with a great view of the Acropolis. Staff were pleasant and helpful. Room was on the small side and the breakfast was mediocre at best. Avoid the charge and eat out. Plenty of good places nearby.
Leaving The location. We did not like Athens City at all.
The staff is excellent, and the location is very good. The bathroom is to small.
location, clean, balcony with view over the Acropolis, roof terrace, discount for parking
Roof top patio/bar with excellant view of Acropolis makes staying here a must. This was our 5th visit. Helpful staff, free internet, and convenient location are also major pluses.
Close to airport metro link. Rooftop Bar
only a 2min walk from the metro. Fabulous view from the rooftop garden/bar of the acropolis. basic but clean and convenient
Staff was very helpfull and location was great. It needs to be renovated. Room was too small and all furnitures were very old. I had a view of the wall of the next building.
The hotel is really 4 stars. The rooms are great, breakfast and staff really excellent. There are really no bad points, except maybe the fact that the rooms on the top floor are significantly smaller than the ones bellow.
The location was grand, a 3 min walk from the metro. It was a hidden gem hard to locate at first but boy were we happy with the results. Great breakfast spread for 5€ and free wifi that always worked! Friendly customer service. Beautiful updated amneties, amAzing shower pressure. Overall a great pick!
Everything about the hotel is nice. The staff are very helpfull. We did not like the neighborhood and we were warned by a taxidriver to look for our belongings. However the metrostation is actually only 100 meters away which takes us to Acropolis in 10 minutes.
Nothing Canceled reservation because of the part of town it was in. Witnessed two violent fighta not far From the hotel within minutes of being there. Hotel was not understanding and still refused to refund. Felt very unsafe staying there.
Breakfast. Free parking. Near metro. Accomidating staff Human excrement in toilet upon arrival. Room smelled like smoke all day everyday in a "smoke free hotel" shady location.
Excellent reception and good breakfast for a small city hotel in Greece. It's very close to the metro line that gets you to the most important monuments of the city. The room was not very large. The neighbourhood between the hotel and the city centre is not so nice, but you can avoid this by taking the metro.
Excellent servise, good breakfast, very nice and clean rooms, less than 100 meter from metro and only 3 station to Athens city center. The hotel has a small parking but it was enough to park the car during the night and returen it at the morning afer. אהבנו מאד את המלון. החביבות של הצוות, העזרה, החדרים הנעימים והנקיים. ארוחת הבוקר הנפלאה המיקום המצויין ליד המטרו במרחק של 100 מטר הליכה ומרחק נסיעה של שלש תחנות למרכז. האבנו ונחזור שוב none
Decent breakfast from 7a-10a, very close to the metro (1 block), comfortable and clean, soft beds, friendly staff who helped us out whenever we had questions... Smell of smoke from the room nextdoor, sometimes heard noises (loud talking) from the room next to us
Very friendly and personalattention. Close to station and Metro. Spotless. None
Within walking distance of the metro station. Very clean with helpful staff. The rooms had no space to place luggage or personal items.
I really like the hotel so much, it was recently renovated and all rooms looks really good. I enjoyed my staying there and all the staff was friendly and helpful. Also it is very close to the metro station which makes it brilliant location. However, there are two things you have to know about this hotel: One, you can not turn off your air condition or decrease the temperature but you only can decrease the speed of its fan!! Two, now there is a new construction next to the hotel is going, so it might be noisy in the morning while sleeping, especially rooms facing that construction.
next to the subway, great
Excellent location, polite and helpful staff.
Good central position. A perfectly adequate hotel but only for a short stay Poor sound proofing in bedrooms!
Very good location overall good,Staff very helpful and courteous
The hotel is close to metro station Omonia and metaourghio which was very easy for us to move. The breakfast was a great buffet . The street from Omonia going down to the hotel are full of strange people ( seems that they are taking drugs, drinking beers etc. and made us scared to pass the street.
Friendly people,Very good for the Greek standards,4 minutes walk from the Metro very good for the price 100% pleased.
The staff was very polite and helpful.
Very clean, great room. Friendly staff and good location.
staff were excellent. the overall experience was great.
Location , near to Metro , and a reasonable distance to walk to some of the city sites Breakfast choice was limited
Fairly central, although area between hotel and square a little on the rough side. Staff extremely helpful and knowledgeable.
? The hotels 3rd floor flooded so they moved us to a different hote. It gave us a different choice of restaurants and was in the graffitied section of town.
nice room , clean and as expected no wireless or atleast no info about it... and a very very shitty area
The view from roof terrace is fantastic. The Acropolis view rooms also extremely good. Hotel is clean and well equipped, with pleasant staff. Breakfast is very good. We booked a twin room, specifically asked for two beds on booking form, but were given a double for the first night and had to change next day.
Very nice and comfortable room + bathroom. Very clean. Very good breakfast. Excellent wi-fi internet connection. Very convenient location. Everything was perfect.
Very friendly and helpful staff. We stayed in one of the suites on the 8th floor - it had a great bathroom and lovely balcony, which we could watch the nightlife from. There is a great rooftop with an amazing 270 degree view of the city including the acropolis. Fantastic for watching the sunset. Breakfast was really nice. It is a about a 5 min walk to the nice, touristy part of town. It is just on the outskirts of the nice part of Athens, but still very safe. The price and location are fantastic. The elevator seem to take a long time.
Everything was perfect for our stay.Staff was very friendly and informative. The location was close to all the sites that one would want to see while visiting Athens.
I liked most the perfect location within the city center - not far away from Metro station and from ancient places. And - the hotel is very nice and clean. On the first impression the area does not look very attractive or even "dangerous" but even during night there is no harm => just go for it.
It was a boutique hotel which is very smart and lives up to the photos. The immediate location is not so good though. The immediate vicinity of the hotel is not great (ie next to the food market square) however it is only a 10 minute walk to the tourist centre
The hotel staff were very helpful and friendly, warm and welcoming. The rooms were stylish and comfortable. Beautiful view from rooftop.
As usual, staff was very friendly and responsive to requests. Excellent breakfast, comfy and very clean rooms.
Price / Benefit balance was so well. This hotel has a so good location at the centre of Athens and you could walk to everywhere that is touristical. I and my friend travelled with metro only one station every tour. It has a good panoromic view with Parthenon on the roof. Internet connection is available, rapid and free of problems. Bath and room are narrow for 2 person but there was advantage related with this that you could find everything your nearest :) Unfortunately, there isn't parking.
The staff are extremely helpful and accommodating to ensure you are safe, find your way around and connect to the right resources. The location is a little noisy with market shouters and men milling about but luckily no traffic noise. Feel the threat of pickpockets in the area, but I didn't have a bad experience.
The hotel was new, and extreemly clean. Rooms are small, but its all you need! The staff were friendly and helpful. Location was great, just enough out of town to be quiet, but we could walk everywhere we wanted to go. Highly recommended! being new not many taxi drivers new the hotel, if you ask to be dropped at the food market they usually know where you are talking about
The place is good and it has a good food The people is so rude
clean quality service parking city center easy to find
The size of the room. The area where it was situated, though it is in the center of athens, it's probably the worst part of athens. But still, for that price you can get a cab (if he decides to work) to anywhere you like and still pay less than a hotel of the same quality in a better area of the city.
breakfast old furniture in the hotel qnd if having a shutle from Airport to the Hotel it will be excellent.
all rooms are renovated
Good sleep after a month on a yacht in Greece
Clean nice hotel, good breakfast, nice view from the roof The location is terrible
Modern facilities Rooftop was not lit at night, Unable to have drinks on the rooftop (even if October, the weather was still fine), location was very bad (did not go out at night as did not want to walk in the area at night).
Very nice hotel! We enjoyed our stay and had an amazing time in Athens! It could have been a little closer to all the sites, or closer to the metro station. Next time we will probably stay in a hotel near the heart of Athens, so we wont have to use the subway as much.
The hotel is within a ten minute walk of the Larissa Metro station. Hotel and the street bordering the entrance are being renovated which degrades the ambience, but the hotel staff provided a renovated and quiet room away from it all.
Decently large rooms by European standards, nice view from the rooftop pool. Decent price, and comfortable bed. Pool hours are very limited, I figured I could go for a swim after being out for the day only to be told the pool closes around 1830. Presumably, they don't want to sacrifice the bar ambiance around the pool by people actually using the pool. And it didn't reopen until 9am in the morning, too late to be useful before needing to run out for the day. Typical terrible Greek hours. Very disappointed that the pool, one of the main reasons I booked the hotel, was 100% useless. You should consider it for show only. The hotel isn't in a bad area (by comparison to the rest of Athens), but the walk to the metro is not the most enjoyable and I kept an eye out for unsavory people. I was surprised to find a Novotel in such a residential area - nothing close by that you'd want to walk to (except the metro to head to a more interesting area). The view from the roof could be Lebanon or the Gaza Strip if you didn't see the Acropolis way off in the distance.
All staff were so friendly and did they best to satisfy customers. The location the hotel is based became the worst for the whole Athens during last 10 years.