Borgata Hotel Casino & Spa

Top Casino Hotel

SHOWER HAD ONLY COLD WATER AND HAD NO PRESSURE BREAKFAST WAS SERVED WARM/COOL EMPLOYEES HAD ATTITUDE. I WALK WITH A CANE AND I NEEDED TO SIT DOWN THERE WAS A TABLE HIDDEN AWAY WITH ONLY ONE PERSON PLAYING THE MAN WHO WATCHES THINGS SAID GET UP IF YOU WANT TO WATCH "I CANT SIT DOWN" I ASKED THE DEALER BEFORE I SAT DOWN BUT, I JUST LEFT. THE MAN WHO TOLD ME TO LEAVE WAS COLD AND WITH A NASTY TONE. I WILL GO TO ONE OF THE OTHER HOTEL EITHER THE golden NUGGET OR HARRAHS.

Nicest casino in AC The beds were terrible

A lot to do within the casino and hotel Expensive with nothing included

The hotel was clean, the people were friendly... Everything was way too expensive... $500/night for an average room, $10 for 320mbs of data (wifi), $150 deposit on the room on top of the $500... The drinks had no alcohol in them, there were no free movies in the room and you were not allowed to use or take the shampoo and body wash in the room. They had a sign that literally said, if you take them we will charge you. For all the money I paid for the room I should get a free breakfast or something, strong drinks, free wifi etc. I had a nice time at the concert I went to but I will never stay overnight again.

The Borgata is obviously one of the more upscale properties in AC, and it is a nice looking property. The amenities were everything you would expect from a resort that charges as much as their average room rate. Our high floor room had a great view and lots of sun. We had a delicious dinner at Bobby Flay's Steakhouse. Housekeeping still had the door propped open when we arrived at the room, but the nice cleaning lady told us she was done and scurried away. We requested and received a non-smoking room, but the guests before us had clearly been smoking in the bathroom because it REEKED and there were still some lingering ashes on the floor and in the sink. We called the front desk to ask them to come air out the room (and go on record to make sure WE weren't charged for it) and they said they would send someone right up to clean again. We left and went down to the bar for some drinks, played a little roulette (where we quickly lost all our money) and then had dinner. We returned to the room around 11pm and it still smelled. At that point we were tired and didn't want to switch rooms, so we dealt with it -- though every casino in AC (except for the late Revel) allows smoking, and if that's not your thing it's nice to escape to a fresh room that doesn't smell. We both had trouble sleeping because the stale smoke gave us intense headaches. The following morning upon leaving, we ran into the same housekeeper and thanked her for trying to clean the smoke, but let her know the room still stank so that they could perhaps take it offline until they were able to do a deep cleaning. She told us that because of our complaint, her boss yelled at her the previous day and made her cry. What a bummer. The front desk clerk was totally unsympathetic when we checked out and told her that we didn't even get a good night's sleep because we both had headaches - no comp of any kind, no apology, nothing. Given that we didn't win a penny, caused a member of their staff to be verbally abused and left with a suitcase full of smelly things, we'll probably skip the Borgata next time and try our luck elsewhere. I also expect that because of the isolated location of the property set way back from the Boardwalk, they can get away with slightly worse odds because you have to take a taxi to any other casino.