Terrible service. Room was not what we had reserved. They didn’t care. Told us to go or another hotel. Never going back to a Westin.
4 stars
The Westin Austin Downtown
Photos of The Westin Austin Downtown
Overview
Located in downtown Austin, Texas and just 7-miles from the Austin-Bergstrom Intl Airport, The Westin Austin Downtown offers easy accessibility to the lively city of Austin. The 366-room hotel offers a wide variety of amenities for guests. Whether traveling solo, with a group, or on a romantic getaway, guests can explore the best of Austin when staying at this convenient downtown hotel.
Boasting views of the city, the rooms and suites at The Westin Austin Downtown deliver comfort and modern beauty. Amenities like air-conditioning, refrigerators, and flat screen cable TVs elevate the comfort level of each room.
Other hotel features include the outdoor pool, Azul, which is situated 20 floors up and was voted the 2017 World’s Coolest Hotel Pool. Adjacent to the rooftop pool is the Westin WORKOUT® Fitness Studio, where guests can work up a sweat even while they travel.
There are two dining options on the hotel property, Stella San Jac serves up eclectic cuisine for breakfast, lunch, and dinner in a vibrant atmosphere. The Azul Rooftop Pool Bar and Lounge is the other on-site choice, featuring a chic and contemporary atmosphere where guests can enjoy a drink and American cuisine. More than 190 other restaurants are within just .3 miles of the hotel.
The Westin Austin Downtown puts guests right in the heart of the Live Music Capital of the World, putting them close to four different entertainment districts. The state capitol building and convention center are also in close proximity, while unique shops, live music venues, and historic sites are all within minutes.
Highly walkable and easily accessible, The Westin Austin Downtown is a premiere downtown Austin, Texas hotel offering a wide range of features and activities for all types of travelers.
Latest deals for The Westin Austin Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Westin Austin Downtown
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Services and conveniences
- Conference rooms
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Adapted bath
- Allergy-free room
- No smoking
Basics
- Free Wi-Fi
- Internet
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Coffee machine
Parking and transportation
- EV charging station
- Parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
- Smartphone dock
General
- Family rooms
- Soundproof rooms
- Telephone
- Storage available
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bathroom
- Hairdryer
- Bathrobe
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Pool
- Outdoor pool
- Pool with a view
Bedroom
- Wardrobe or closet
Things to do
- Bicycle rental
Fitness
- Fitness center
Reviews of The Westin Austin Downtown
8.0
Very good
508 verified ratings
Wonderful
264
Very good
75
Good
65
Okay
26
Fair
33
Mediocre
12
Poor
33
Summary of reviews
Guests say
Guests appreciated the hotel's great location and modern vibe, especially being close to downtown attractions. However, many expressed dissatisfaction with the service quality and cleanliness of the rooms, citing issues like unhelpful staff and dirty linens. The rooftop pool was also criticized for being overcrowded and noisy at night.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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Pros (+) The location was perfect and right in the middle of downtown hotspots.
Cons (-) The hotel and rooms were nice. Loved the decor of the hotel and rooms. The valet service was wonderful. My wife and I will visit this hotel more often for a get away and we live 25 miles south of Austin.
Pros (+) Clean, centrally located, great staff, nice gym
Cons (-) Rooftop bar and pool under construction and not usable!!! We were not told that when we booked and the rooms were not discounts to make up for it.
Pros (+) So new and nicely appointed! Great location.
Cons (-) Terrible water pressure in the shower (On the top floor)
Pros (+) Can't beat the location. The staff were on top of it. Rooms were comfy and clean. All in all, I'd definitely stay again.
Cons (-) Our room, 1927, was directly under the gym, and we could hear the dropping of weights. The pool area was a really nice rooftop pool but was super crowded- a little too small for a hotel this size.
Pros (+) The Westin is in a great location especially if you're thinking of partaking in Austin's nightlife. Accommodations were top-notch. Alessandra at the front desk was extremely helpful and polite.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at The Westin Austin Downtown?
The beds at The Westin Austin Downtown are always great, so comfortable, and the pillows are always so nice, which guests love about the hotel.
What are the dining options at The Westin Austin Downtown like?
The hotel offers two dining options. Stella San Jac serves up eclectic cuisine for breakfast, lunch, and dinner in a vibrant atmosphere, and the Azul Rooftop Pool Bar and Lounge features a chic and contemporary atmosphere where guests can enjoy a drink and American cuisine.
What can guests expect from the rooftop pool at The Westin Austin Downtown?
The rooftop pool, Azul, was voted the 2017 World’s Coolest Hotel Pool and offers amazing views of the city, providing guests with a fabulous experience.
What is the parking situation like at The Westin Austin Downtown?
The parking situation at The Westin Austin Downtown has been a concern for some guests, as only valet parking is available, and some have experienced long waits for their cars.
When is the best time to visit The Westin Austin Downtown?
The high season at The Westin Austin Downtown is in April, offering guests the opportunity to enjoy the hotel's amenities and the vibrant city of Austin to the fullest.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Explore Nearby Attractions
The hotel's central location provides easy access to various nearby attractions, including Sixth Street, Mexic-Arte Museum, and the Texas State Capitol. Take advantage of the hotel's proximity to these popular spots.
Consider Self-Parking
Some guests found the valet parking to be inconvenient and expensive. If you prefer self-parking, consider exploring nearby parking options to save time and money.
Check Rooftop Pool Hours
Guests enjoyed the rooftop pool and bar area, but some mentioned long wait times for valet parking. To avoid delays, consider checking the peak hours for the rooftop amenities and plan your visit accordingly.
Be Mindful of Homeless Population
A few guests noted the presence of homeless individuals in the vicinity of the hotel. While this did not affect their overall experience, it's worth being aware of this aspect when exploring the surrounding area.
Request Room Cleaning Preferences
Some guests mentioned that they had to request room cleaning, which was a change due to COVID-19 protocols. If you prefer daily cleaning, it's advisable to communicate your preferences with the hotel staff upon check-in.
Consider Noise Levels
While the hotel's central location is convenient, it can also lead to noise from nearby bars and nightlife. Light sleepers may want to request a room on a higher floor or use earplugs to ensure a peaceful night's rest.
Explore Dining Options
The hotel offers two dining options, but guests also highlighted the abundance of nearby restaurants. Take advantage of the diverse culinary scene within walking distance of the hotel for a variety of dining experiences.
Utilize the Fitness Studio
The Westin WORKOUT® Fitness Studio was praised by guests for its well-maintained equipment and city views. If you're a fitness enthusiast, consider incorporating a workout session into your stay.
Check for Room Amenities
Some guests mentioned issues with room amenities, such as malfunctioning shower heads and uncomfortable sheets. Before settling in, it may be helpful to inspect the room and promptly report any issues to the hotel staff for a comfortable stay.
Location
310 East 5th Street, Austin, TX 78701
What's nearby
- Sixth Street120 yd
- Neal Kocurek Memorial Austin Convention Center336 yd
- Paramount Theatre396 yd
- Texas State Capitol0.6 mi
- Frank Erwin Center0.9 mi
- Lady Bird Lake0.9 mi
- ZACH Theatre1.1 mi
- University of Texas at Austin1.3 mi
- Main Building University of Texas at Austin1.4 mi
- Barton Springs1.8 mi
- Barton Springs Pool1.9 mi
- Deep Eddy Pool2.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Austin Downtown
Low season | November |
|---|---|
High season | February |
Average price (weeknight) | $418 |
Average price (weekend night) | $338 |
When to book a room at The Westin Austin Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at The Westin Austin Downtown
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Value for money | 7.8 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Austin Bergstrom |
Distance to airport | 6.5 mi |