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The staff in restaurant are nice and friend to children. This hotel is not valued the price paid. The reception staff is rude. When we arrived the hotel, the reception lady was talking on the phone inside the office and we waited for quite long time and rang the guest-bell on the table. After completing one phone, another phone came and,surprisingly, she continued to talk on this phone instead of checking us in. We were assigned a room with queen size bed but quite noisy because outside is constructing. We asked to change another room. We were assigned a room with two single beds, which is not convenient for us with a young child. We solved the issue by putting the two beds together. The configurement inside the room is only suitable to live for one person even though we paid Grandlit double room
The hotel was very clean throughout, everything sparkled--excellent. The food was high quality. the hotel was easy to find and facilities were most satisfactory. no
Clean and friendly staff for whom nothing was too much trouble.
Friendly staff No tea coffe facility in room unless asked for
Clean and good facility. bed had wheels and could not be locked, so it was unstable.
Good restaurant, well furnished rooms Odd lighting in rooms, laminate floor creaked and groaned though the night, lights made odd noises when cooling down. Lots and lots of external light coming through the curtains until the very early hours - hotel external lights.
Good service and restaurant. Air conditionner issue while I was staying, it was too warm in the room.
I liked the location of the hotel, the hotel is kept well clean and well maintained. The room service was very prompt and the food was first class, the staff were very friendly, I thoroughly enjoyed my stay at the hotel. A great deal of money has been spent on the interior of the hotel, the rooms and facilities are furnished with quality furniture, pity the shower was not of the same standard.
Walking distance from the Grand Casino Baden and Therms Baths
Decent bar attached - Lemon Tree. Free wi-fi in lobby. No hot drink making facilities in room
The suite/apartment was most generous in size, the kitchen fully equipped, and the heating very effective. For my 8-day business related stay it was perfect, making for a comfortable stay.
helpful staff, loverly room
Family run hotel built around a Victorian style atrium and combines old world elegance with modern bedrooms. Baden is a lovely old town by the River Limmat but every thing is expensive for the UK visitor.
I did not like anything!! I did not like the fact that they didi not change bedsheet during my stay there for 6 nights!!!!!!!!!!!! also the hotel staff was not polite at all!! when the breakfast was almost finished they did not bother to refill the trays!!
Beautiful historic hotel, convenient location, large clean rooms, staff very helpful, exceptional buffet breakfast No air conditioning, also often uncomfortably warm inside hotel, smokers are allowed to congregate near the front door or on disgnated balconies and there are times when their cigarette smoke invades this supposedly non-smoking hotel, can be noisy when events are held downtstairs (I.E. wedding), many rooms look onto a nearby building so there is not much of a view
Very quiet. The staff were very friendly and always ready to help. Nothing whatsoever.
The internal layout of the hotel is charming. Breakfast or dinner in the atrium area is special.
The hotel was clean, the staff was very helpful, and the room was very quiet and comfortable.
Cleaness Experienced young front desk lady. I was originally billed more than stated by Hotels.com confirmation. Had to go back later to get corrested. Why I got back to USA, found I was charged twice.
Location close to highway but still away enough to avoid noise, free parking, fair price. After 11pm, there is nobody at the lobby desk ...not clear to me what happen if you arrive that late for chek-in ?
Value for money, nice breakfast. pillows are too soft.
The wellness center and breakfast were great.
Directions were provided by the hotel and made it very easy to find. It was a good location and very well maintained inside. The restaurant and breakfast were very good.
The breakfast is good. The baby cot we requested wasn't setup as the reception had overlooked it. But it was setup after we checked in to our rooms
It was convenient to the Zurich Airport.
clean rooms, good breakfast, big bathroom, mc donalds and burger king very close to hotel Not kind at all staff, they tried twice to get more money than the agreement. The first time they said that the price was per night and no for two nights and the second they asked to pay the tax extra. Fortunately we had with us the booking agreement and we paid the proper price. The hotel is away from Zurich, you have to ride a bus and a train for the town and you need about 45-60 minutes. Uncomfortable pillows and matresses. Too many flies at the restaurant
it was all new and looked after, the style no aircondition