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Clean rooms. Friendly staff. Good location within the town.
Clean, comfortable, friendly staff, brilliant Thai restaurant across the road
The staff were very friendly and attentive to our needs.
Friendliness of the staff No information provided for people with special needs.
Breakfast was fantastic, great cooked breakfast and wide range of continental breakfast. Noise from the street, although due to the age of the building I guess modern double glazing is probably not allowed!
Clean room with tea & coffee making facilities, lots of hot water, good breakfast & proximity to town centre (walking 5/10 mins). Enjoyed age & feel of building. Staff polite but not particularly friendly, although I admit that in Dubai we get used to our hotels offering an exemplary standard of service. Cromwell staff not particularly helpful or forthcoming when I needed to find information about train times. Did their jobs satisfactorily but didn't go 'extra mile'.
Pokey room; poor range of TV channels; leaking shower; inadequate radio; missing lights in bathroom
staff seemed friendly, breakfast was good,car park at the back,which is good,we had a courtyard room which was fine, no bath though,just shower nothing
The bathroom was freezing cold, window wouldn't shut. The shower head, when turned sprayed water all over the bathroom, soaking the floor and everything else in it's way. I was informed of a party and that there would be noise in the marquee which would transer into the hotel at 11. However the horrendous noise from the disco which was in fact directly under my room started at 7p.m. or thereabouts. There was a connecting door to the next room and it sounded like the neighbours were in the same room as myself.
large garden area and reasonable bar menue
clean and good value, super breakfast
Friendly and helpfull staff N/A
Size of room and bathroom. Plenty of room to move about, important for me as a disabled person. Slight difficulty with narrow winding staircase.I have limited mobility. I could manage up but not down. However, there was another regular staircase for going down!
friendly staff, good food, nice atmosphere
Easy going polite staff with a sense of humour. Restaurant food was excellant ,freshly cooked and able to deal with a special diet imaginatively. Double room with shower was perhaps a bit small
The room was very clean and pleasent. The staff are very friendly and accommodating
courtesy and service
Nice surroundings, friendly staff. Cold.
very comfy bed
Staff were really helpful and polite. They took the trouble to use your name.
Very friendly staff. Room of good size and comfortable had all the facilities one would expect. Food of excellent quality and quantity.Price very reasonable. We had three enjoyable nights at this hotel.
Very comfortable, warm and friendly atmosphere, good food served on quality china, in good location - made to feel really welcome - had afternoon tea in dining room with visiting family and small grandchild, perfect end to weekend break - thoroughly recommended. Couldn't fault anything.
Breakfast was very good. Served in a pleasant light room with plenty of choice of food. Service a bit slow on second day - order for toast forgotten. Having to have breakfast between 7.30 and 8.30 am.
Bed, storage space, location, car park Breakfast finishes too early at 8.30am I would have preferred a bath The tv was rather small and the bedpost was in the way.
Could not get into room till 4pm did not leave much of the day left the staff
Very friendly and helpful staff, excellent breakfast No smoking at all, but also no ashtray at the front door or nearby; this makes us stay away from this hotel next time. Only 5 channels on the tv
The land lady was very helpful and friendly. We were a little rushed out of breakfast which finished at 9.30 although we hadn't quite finished our food.
Friendly, comfortable, good breakfast. Minor: room unheated in daytime (chilly in February), although comfortable in morning/evening.
It was convenient for our purpose and visit to Banbury, it was a good location which suited our needs, this hotel is an ideal base for a couple of nights. Good Home cooked breakfast. would have prefered a later breakfast time, but no complaints