Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.9 "Food is delicious."
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8.9 "Location is great."10.0 "100%
liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 7.8 "78% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.5 "Great service."
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4.8 "Rooms are not good."1.3 "87% said
rooms were small ." 2.3 "77%complained about the bathroom ." 0.2 "98% thought they werepoorly maintained ." 0.4 "For 96%, therooms looked old ." 4.7 "Air conditioning was criticized by 53%." 2.8 "72% foundproblems with the furniture ." 3.8 "62% hadproblems with the shower ." -
4.7 "Breakfast is below average."
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3.9 "Not very comfortable."1.3 "87% said
rooms were small ." 3.8 "62% thought it wastoo noisy ." 4.7 "Air conditioning was criticized by 53%." -
3.9 "Internet is poor."3.0 "70% said the
wifi quality was bad ." -
2.9 "Terrible amenities."2.6 "74% thought the
building wasn't nice ." 1.2 "88%complained about the elevator ." 0.9 "For 91%, thelobby entrance was sub-standard ." 0.0 "100% thought thefacilities needed updating ."
Overall Rating
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9.1 "Terrific location."8.4 "84% thought
parking was inexpensive ." 10.0 "100%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.4 "Food is delicious."
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8.1 "Great service."9.1 "91% found the
staff to be very friendly ." -
4.7 "Rooms are not good."1.4 "86% said
rooms were small ." 0.3 "97% thought they werepoorly maintained ." 2.4 "76%complained about the bathroom ." 4.7 "Air conditioning was criticized by 53%." 0.5 "For 95%, therooms looked old ." 3.5 "65% hadproblems with the shower ." -
4.6 "Breakfast is below average."
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4.1 "Not very comfortable."1.4 "86% said
rooms were small ." 3.7 "63% thought it wastoo noisy ." 4.7 "Air conditioning was criticized by 53%." -
2.7 "Terrible amenities."2.5 "75% thought the
building wasn't nice ." 0.7 "For 93%, thelobby entrance was sub-standard ." 1.3 "87%complained about the elevator ." -
2.1 "Horrible vibe."0.5 "95%
criticized the unstylish hotel ." 0.7 "For 93%, thelobby entrance was sub-standard ."
Overall Rating
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8.9 "Location is great."
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8.5 "Great service."
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4.7 "Rooms are not good."1.5 "85% said
rooms were small ." 2.7 "73%complained about the bathroom ." -
4.2 "Not very comfortable."1.5 "85% said
rooms were small ." -
2.1 "Horrible vibe."
Overall Rating
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9.1 "Terrific location."
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8.5 "Great service."9.4 "94% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." -
5.0 "Rooms are ok."2.4 "76%
complained about the bathroom ." 0.2 "98% thought they werepoorly maintained ." -
4.3 "Internet is poor."3.4 "66% said the
wifi quality was bad ." -
3.8 "Not very comfortable."
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2.7 "Terrible amenities."2.4 "76% thought the
building wasn't nice ." 1.0 "90%complained about the elevator ." -
2.3 "Horrible vibe."0.4 "96%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.4review from
Location Friendly staff here is NO sound proofing. You can hear everything happening in this hotel. Terrible. Someone was walking above us on the third floor on super squeaky floor all the 3 nights we were there and it was super LOUD. In the morning cleaning lady starts vacuuming, you hear it as if she were doing it right next to you. People walking down the halls - you can hear everything they say in the middle of the night after hitting the bars. The mattress was really poor quality and uncomfortable. NO air conditioning. Even in May the room got really hot. Opening windows in the middle of Banff is not an option with all the people who party through the night. Parking is extra. No breakfast. For a price like this, no parking, and most importantly, NO SLEEP?! Terrible experience. Will never stay again and make sure to spread the word.
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9.1review from
We really liked the quaint atmosphere of the hotel. It was also great to be right in the heart of Banff next to great dining and nightlife. Great room for the price, especially if you are planning on staying out late at one of the night spots within walking distance. All in all it was good. The only thing that was just slightly inconvenient is that the parking is in the overnight public parkade behind the hotel. It's a small walk and not as secure as some places but really it's not an issue. If you plan to retire early then this might not be the place for you as its right on the hub of Banff's nightlife. But if you want the Banff experience this is the best place for the price.
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2.8review from
Really nothing. Other than being clean Parking was thro unsafe back street with unclear directions or markings. Did not look after clients as elevator broken and no staff hired to help with cases as seniors we had to carry cases down 3 flights
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4.5review from
Location Room
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8.5review from
location and price, staff
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5.6review from
Location
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6.0review from
The beds were amazingly comfortable and had a great view of downtown Banff! When we first arrived, there was no one at the desk and we called the 24 hour service number about 10 times, always leading to voicemail and having us wait a long time for someone to finally check us in.
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8.0review from
i liked that the hotel was central, right where all the restaurants and shops were. within walking distance to everything we wanted. very convenient. and at a good price n/a
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5.3review from
Great Downtown location with easy access to free parking. A very quiet secure building with lowest rates in town. It was a very short walk to restaurants,coffee shops, pubs an internet cafe and many small shopping malls, also two large grocery stores and a 5 or 10 minutes walk to hiking trails. Carpet needed replacing in the room
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6.0review from
Location....location....location ... Everything was close We stayed in room 204 I think. The bed frame was broken and we could not sleep on the bed. We ended up sleeping on the hard floor. Would like to try again but not sure whether or not to recommend to others.
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5.7review from
Cheap hotel, don't expect too much.
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4.0review from
good location good views access to food shops and travel opportunities no lounge in actual hotel found it very basic first receptioness did not understand us and we did not understand her english poor
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6.3review from
Location and price Too close to bars, very noisy at last call
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6.0review from
The hotel is very well situated and has a very good money/comfort relation.
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5.3review from
We liked the fact that it was very secure that no-one could get onto any floor unless they had a key for the elevator. Also that the hotel was very central and close to shopping, dining etc.
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6.3review from
I could see my vehicle in the parking lot, from my window. It looked safe. Other than the Hershey's peanut butter cups that was left on the pillow were stale and people were letting there doors slam behind them and the floor boards were ready to collapse beneath my feet. Oh nothing.
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9.1review from
We really liked the quaint atmosphere of the hotel. It was also great to be right in the heart of Banff next to great dining and nightlife. Great room for the price, especially if you are planning on staying out late at one of the night spots within walking distance. All in all it was good. The only thing that was just slightly inconvenient is that the parking is in the overnight public parkade behind the hotel. It's a small walk and not as secure as some places but really it's not an issue. If you plan to retire early then this might not be the place for you as its right on the hub of Banff's nightlife. But if you want the Banff experience this is the best place for the price.
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8.5review from
location and price, staff
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8.0review from
i liked that the hotel was central, right where all the restaurants and shops were. within walking distance to everything we wanted. very convenient. and at a good price n/a
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5.4review from
Location Friendly staff here is NO sound proofing. You can hear everything happening in this hotel. Terrible. Someone was walking above us on the third floor on super squeaky floor all the 3 nights we were there and it was super LOUD. In the morning cleaning lady starts vacuuming, you hear it as if she were doing it right next to you. People walking down the halls - you can hear everything they say in the middle of the night after hitting the bars. The mattress was really poor quality and uncomfortable. NO air conditioning. Even in May the room got really hot. Opening windows in the middle of Banff is not an option with all the people who party through the night. Parking is extra. No breakfast. For a price like this, no parking, and most importantly, NO SLEEP?! Terrible experience. Will never stay again and make sure to spread the word.
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2.8review from
Really nothing. Other than being clean Parking was thro unsafe back street with unclear directions or markings. Did not look after clients as elevator broken and no staff hired to help with cases as seniors we had to carry cases down 3 flights
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4.5review from
Location Room
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5.6review from
Location
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6.0review from
The beds were amazingly comfortable and had a great view of downtown Banff! When we first arrived, there was no one at the desk and we called the 24 hour service number about 10 times, always leading to voicemail and having us wait a long time for someone to finally check us in.
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5.3review from
Great Downtown location with easy access to free parking. A very quiet secure building with lowest rates in town. It was a very short walk to restaurants,coffee shops, pubs an internet cafe and many small shopping malls, also two large grocery stores and a 5 or 10 minutes walk to hiking trails. Carpet needed replacing in the room
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6.0review from
Location....location....location ... Everything was close We stayed in room 204 I think. The bed frame was broken and we could not sleep on the bed. We ended up sleeping on the hard floor. Would like to try again but not sure whether or not to recommend to others.
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5.7review from
Cheap hotel, don't expect too much.
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4.0review from
good location good views access to food shops and travel opportunities no lounge in actual hotel found it very basic first receptioness did not understand us and we did not understand her english poor
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6.3review from
Location and price Too close to bars, very noisy at last call
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6.0review from
The hotel is very well situated and has a very good money/comfort relation.
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5.3review from
We liked the fact that it was very secure that no-one could get onto any floor unless they had a key for the elevator. Also that the hotel was very central and close to shopping, dining etc.
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6.3review from
I could see my vehicle in the parking lot, from my window. It looked safe. Other than the Hershey's peanut butter cups that was left on the pillow were stale and people were letting there doors slam behind them and the floor boards were ready to collapse beneath my feet. Oh nothing.
