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Staff Location does not lend itself to Bangkok visit. This hotel was fine for visiting Nonthaburi but is showing wear.
the staff and food was good it is a tired and worn out hotel downstairs tries to look good b ut the rooms are dirty and well worn
Location was perfect, less than one minute to bts station, one stop to water ferries. Very easy to get to and from airport via train. Very nice rooms, comfortable bed. Nice pool, but it is a little colder than I would prefer. Traffic. Don't try to get around using a car or taxi. Use the bts or water ferry to get around.
location great for shopping and close to garment district. crowded and dirty surrounding
the really great vieuw and restaurants are fabulous. The welcome letter mentioned: fruit, flowers who where not available, also we are promised in the letter a table at the window, this was not possible due to a lot of customers. So the extra's for booking a room in the space zone are not all deliverd.
Spacious rooms. View. Extremely helpful and friendly staff. Restaurants.
The view of Bangkok City. yes, lot of lift changes required if we need to go to resturant or basement
Good location and good service, excelent for shoping at markets and the shoping centres in Bangkok. Most in walking distance. The building it self is a tourist attraction i Bangkok. A lot of tourists heading for the top floor jaming all elevators and making long queue just to get into the hotel you actual are paying to live at. Even taxi-service at the hotel is pushing you to use tuk-tuks and taxis with only one agenda. Get you somewere you don't want to be for little money. ie Tailor shops, markets etc.
I liked the observation deck. In my room N 2714 were cockroaches. We arrived into hotel about 8 o'clock in the morning we had an early flight and needed to wait till 2 pm because our room was not ready. Small pool and dirty windows everywhere.
- The highest building in Thailand and one of the highest in southeast Asia. - Well located. - Awesome views. - May be worth to stay a night booking a middle or high profile room to get to see the building, but not recommendable for long stays. - The experience you get varies depending on the money you spend, that is, the room class or profile you book. - To get a satisfactory experience, that is a clean, without bad smell and confortable room, you need to pay a mid to high range or profile room. For the minimum prize, which isn't low, you get a room with bad smell and maybe not clean enough. - The overall quality/prize ratio is not good.
Close to shopping; just a few feet from hotel. Offered a lot of amenities (did not do buffet offered since the price for one was what we spent eating at the market for three people). The gym was nice and the staff was friendly, English speaking. Nice view The hotel was not super clean, stains were on the floor and we found a cockroach in my dad's room.
High building, location in middle of shopping area Elevator wait ones were extremely long, had to pay for wifi, stuffy odor in hallways, old building in desperate need of renovation.
Tallest hotel in bangkok for me to enjoy the view of the whole city. Cool. I feel that there should be more improvement in transportation from the hotel. I had to paid a few times more just to get to another place. This is very bad experience for me.
Not bad location, very nice hotel Staff can be quite abrupt but efficient.
The location is very good once the hotel is 150 meters far the airport Train Station Rajprarop. Very convinient. The checking in was confused and we had to complain with the manager to receive our keys. The manager told us that checking in on saturdays in the high season is very busy and things like that hapens.
Overall experience was perfect. And the reasonable price for.. No.
The hotel is really nice and the river view was great. they have a nice food and restaurants. I took a suite and it was really perfect. none
I enjoyed the view from the balcony and the convenience of the fine dining atop the Sky Bar restaurant.
Felt like a corporate hotel anywhere in the world. No personality.
Design and ambience, very luxurious and beautiful sight from rooftop. Service was fabulous, you did not have to think one second e.g. where you have to go and somebody would help you. We had dinner at tower (Sitico, cannot remember the name?). We ordered a 5 course menu, but it was served in one hour, this could have gone a little less fast. We were rather fast full adn could not eat the desert at the end. So it would be better to have a pause in between. Furthermore when lying at pool side you can see the dirt from below balcony's, it would be good to clean this .
location obsequious smiling but unhelpful reception staff. room was small compared to similar in region, no can-do attitude.
very spacious Tower suites w balcony in floors 53-63 with excellent view over the town and Chao Prayer river, one of the most exciting roof top dining places in Bangkok, hotel conveniently located at Silom Rd, water ferry station (Oriental pier) and Sky Train station in short walking distance. Staff is very friendly but perhaps sometimes a little cumbersome and less sophisticated than in comparable luxury hotels, English language needs improvement for part of the staff, the Tower club lounge closes too early (6 p m) and the variety of food and newspaper offerings there does not quite match those in similar lounges places like those of the Shangri-La or the Sofitel Silom.
The whole experience was amazing. The staff were exactly so nice. The place was just fabulous. The sky bar is out of this world as well as the restaurants Could not say 1 bad word about this hotel
Excellent service, nothing too much trouble for the staff, beautiful suite for the money, Had to remind staff of the online deal (bottle of wine on arrival, drink in rooftop bar)
well organized hotel, nice staff members, well aware of the area, they speak good english. the idea of asking us to leaveat a certain time when we asked for extension since our flight was a t night.
Ideal for business traveller. All is to the level of a good 5 stars hotel
The Sirocco restaurant on the 64th floor was amazing and we enjoyed a romantic meal for 2 on the Saturday night. The food was excellent. All the staff in the hotel were outstanding and very courteous.
River side location, free ferry ride up to Saphan Taksin from where you can catch a train to the downtown (MBK) or take a boat to river side attractions which are many. Very neat & modern rooms, good pools and fantastic breakfast. More toilet fixtures may be provided for convenience.
It was conveniently located on the river front and was close to the skytrain. The staff were excellent. It is an excellent hotel for s business stay. However our trip was a holiday and the ground floor lacked a lesiure style atmosphere. Also - the last ferry to the hotel stops at 10.30 and would be better if it stayed running until the last skytrain.
Very nice and clean hotel, very friendly staff. We have received a room upgrade on our arrival and we felt excellent during our entire stay. A little bit far from the main interest points of the city, but with the hotel boat + Skytrain it was ok after all. On the other hand the neighbourhood was peaceful and you could catch a break from the overcroaded centre.
Location Staff Room services N/A
My room had a wonderful view on the river. Chinese restaurant food wasn't great,
Very nice place next to the river with amazing views from the balcony to the night city :) I would expext more clean bathroom look somehow a bit dirty in the shower.
The staff was amazing! Very helpful. Only there for 1 night but pretty impressed. Our drinks took a little longer than normal to arrive at our table, but the view from dinner was worth it. Very clean. Farther from airport than expected.
Very nice view because we had our suite on the riverside and it was nice to have a balcony.
My son aged three, was bit unwell so could not have breakfast, they did not allow me to take a sandwich for him to eat later, which I think was quite an appalling attitude.
Hotel was set back from a bustling Bangkok city street. Very clean and staff very professional, friendly and helpful. Easy to get around with river ferry or the concierge calling a taxi.
Located right along the river, the hotel has a water taxi that links to the train and other boats for ease of transport. The pool area has a great view, although there is currently construction going on next door for new residential units. Upon checking in, the staff did a full sweep of the room and noticed that there was not any robes. I was told that they would get some and did not receive any.
Very pleasant staff. They should be paid more.
The room facilities were excellent with a small kitchenette and beautiful bathroom. Facilities to have a shower after check out close at 10pm which wasn't made clear at checkout.
The staff were very helpful. The restaurant has an excellent breakfast and rooms have kitchen capabilities if you want to snack there. There are no bars or shopping arcade in the hotel. Has an excellent gym squash courts and an adequate pool. The apartment hotel is very very close to the Ploechit skytrain and on a road with quick access to the airport highway - 30 min it took at peak hour. I had no real negatives and would definitely stay there again.
Very comfortable accomodation, clean and convenient
Accessible and near to malls. Affordable price, and free internet. Nothing
so comfortable place, great selection of foof
The location of the hotel is excellent and you are in the city centre but you are insulated from the hustle & bustle of Bangkok City. The staff were efficient and the room was comfortable - and it had a park view. No Complains Whatsoever.
The location, it is only a short walk to Ploenchit BTS station.
Fitness center was very compfortable. I hope that somday there will be Japanese menu in room service.
proximity to bangkok it took too long for the water to heat up or it did not heat up at all.
Comfortable room with suitable facilities on the whole The three main reasons for choosing that hotel were:- A. location; B. Tea making facilites; and C. Hair and massage salon. Location was known anyway. It was not possible to make tea or coffee, etc. without going out to buy tea milk, sugar, etc. There was just a kettle. Also there was no hair and massage salon. They were at the other C.pt. hotel. No room service after 10 pm.
staff was very curtious and helpful no, everything was very good
I recomend this hotel to my freinds , very good location , freindly staff
Spacious rooms, with wonderful bathroom. Staff very helpful. Ate in restaurant on lobby level, It was excellent, food, service and price.
I love their rooms, the lobby area is great meeting and greeting friends, you also have Complementary coffee and tea.
The facilities were amazing. Most of the staff smiled to us when we crossed.The securities and cocierges outside the building worked hard getting a taxi for us in the heavy rain. There was an extremely lovely lady playing traditional instrucment at the lobby-she got the most charming smile!The outdoor pool is beautiful and green. It was a pity we did not have time for it. The receptionists need to update information of other properties when reccomend guests. We were reccomended to an Italian restaurant but was not informed to dress formally as it required. So we missed out the dinner and waited under a rain for almost an hour as that location was unfrequented.The next day, we came to Concierge, the lady there was on phone and talked to us at the same time. She was kind of cranky and not give the information as we expected but wanted to end up the conversation quick. The breakfast was a bit letdowns with not many selection.Additon, the location was not as in the website.It is still in the center, but not that close to Patunam.It takes app. 10 mins walking to Center World Plaza.
Room, swimming pool & location
The hotel is very good, specious rooms fully equiped , location is very close to ventral town you are obliged to pay your bill at check in in advance.
excellent hotel. the rooms are very comfortable, big, with kitchen area and large bathroom. advice - choose high floor - amazing view from window! nothing
Staff very accommodating. The facilities were spotless and beatiful
I liked the swimming pool Hotel staff didnt know about my booking, few staff speaks English and I didnt like the beds they are not comfy at all.
Very good location
staff is curtious and tried to fulfill the requests going to close soon. very sad
Close to airport, clean and comfortable
Convenience for taking flight at Don Muang Airport N/A
- Great hotel, high class, free wifi internet in lobby, got free upgrade to suite, payed only 1100 THB so great price Very small detail: the furniture on the terrace needs renewal
Location & limited facilities nearby. Everything is good, hotel is maintained well.
Great value for money good American style bar
Hotel fit to purpose of my stay in Bangkok.
The efficient and friendly staff, the beauyfull garden with a good swimmingpool, and an exellent restaurant and bar. The aircondition is a little noicy.
Location not really appreciated manner of receptionists. Should train more.
Excellent location if you need to catch an early flight. Thin walls - could easily hear our neighbours and their crying baby
All staff was very kind ! I want to stay one more time..........
I stayed here for 4 nights and loved it. The room was beautiful with modern amenities and clean, crisp details. The bed was excellent and the bath tub was huge. The room service was affordable and delicious. The staff were friendly and always ready and willing to help. The pool and outdoor spaces were clean and looked great. The free internet connection was slow, if it worked at all. A little pricier than other hotels in the area but you are paying for location and convenience.
Ambience of the hotel was great as was the shopping
Top class facility and staff and in the centre of everything! Nothing yet! (Another week to go!)
We stayed in a newly refurbished room, which was comfortable and clean. We liked the central city location of the hotel, and also that is was ajacent to the MBK shopping complex. The variety of eateries / restaurants catered for all nationalities. Staff were very attentive to guests' needs! There was a little confusion between staff who could not speak English.Our group wanted to book extra night accommodation, but found it was cheaper and had to be done on an internet booking and not in person at the hotel.
Very clean , in heart of shopping centers internet connection are very costly , but you can connect in next shopping mall MBK floer 6 by much less price and it's not more than ten meters from hotel with very very high speed.
Everything about the hotel was exceptional, but what impressed me most was the efforts to make the stay enjoyable, such as arriving early and having access to my room. Being part of the MBK complex was so convenient, but having the extra facilities of the sports courts for downtime was amazing.
We had an excellent time. The hotel facilities and all staff are great.
The room was comfortable and clean, the staff were friendly, the needs of the customers were taken into account very well, the complimentary tuk-tuk service to the nearest BTS station was practical and fun. Even at its lowest audible setting, the volume of the television was too loud for watching in the evening.
very nice hotel. real 5* quality. excellent breakfast and meals. reasonable prices
Pullman Bangkok is a nice place to stay and close to BTS - even closer if you are lazy and get the hotel tuk tuk! Food is great - had the best hamburger ever at the Wine Bar.
Excellent services and kindness of hotel staff.
everything in hotel is perfect. location is not for walk to shopping, you need taxi. 5 star rating correct. no public taxi waiting by hotel, last about 5 - 10 minutes sometimes. perfect tailor grand fashion on 5 minutes walk from hotel.
warm service! friendly staff impressed me much. excellent facilities, and the rate is not high. hotel location is not very good, there is not shopping center around without king power duty free mall.
swimming pool rate of room so high other 5 stars hotel so cheep
The service was fantastic. The staff were very helpful at any time of day. It was very obvious they wanted you to have a wonderful, hassel free time. The staff made our stay. Very lovely people. We don't usually stay in 5 star hotels, so I guess the internal expense. For example the wine bar. It forced us to go out to local night spots instead of staying at the hotel for the evening.
it was in the city and in walking distance from shops and centers it was neat modern and well mantained
there is no free water for cofee!! and there is no Arabic Chanel
The room is good and spacious especially the washroom is the best for me that i can soak in the bathtub for long hours... No
every thing .. i like this hotel because it is in the middle of the shoping centre I stay one year befor in this hotel.. with cheaber price!
The location is excellent
The great service amazing bfast awesome upgrade
I enjoyed everything. The tour desk was particularly helpful There was a mistake in my final bill but was rectified when I pointed it out.
Excellent hotel. The staff was extremely courteous. The breakfast buffet was good. The location was outstanding and the room incomparable. This was a perfect hotel.
Bath room unclean !!
beds were awesome....shower pressure awesome. Front desk staff
One of the best I've ever stayed at! Amazing service and luxury.
My first time in Banyan Tree and far beyond luxury standard they claim to have.Unsatisfactory!
Location was very good . Basic rooms were god value for money and the roof top bar good I have stayed before an felt the service was not as good . Buffet breakfast was slow and bit sloppy at times . We were in premier suite and lobby high tea was inconsistent . Food was good when came but what we got as in quantity varied . It should be the same each day every day .
The rooftop dinner and the bed was very comfortable. Room was good The hotel is getting old and needs referbishment and the staff were not very qualified. The concierge ripped us off by using a very expensive tour operator, maybe with a kickback to the hotel!! We forced him to change the tour operator on our second trip and found a much cheaper one for the same trip!!
Room located on what of the hghest floors. Amazing fod and views. Very efficient anfriendly staff.
Hotel experience enables you to relax quickly - everything is a breeze
I booked this hotel in order to propose to my girlfriend and I have to say the minute you get out of the taxi you are just welcomed with open arms. I booked the grand suite where once we werechecked in at reception we were brought to a club lounge to finalize everything with check in. As already mentioned I booked the hotel in order to propose to my girlfriend so I booked a table for 2 at the Vertigo restaurant which was on the rooftop of the hotel on the 62nd floor. Yes the food was a bit on the expensive side but I have to say that the whole experience was just amazing and the night time views of Bangkok just blew us away. Thanks to all the staff of The Banynan Tree for making it a night to remember.
Beautiful rooms, lovely lobby, great staff and the most amazing roof top bar in the world - has to be seen to be believed Not very impressive from the outside - but more than made up for on the inside. Also, the pool is a little small...
fabulous hotel! Breakfast in the club suite was fantastic with very friendly and helpful staff! Great rooms with great views... We will return!
Our stay was fantastic, from the minute we got out of the cab on arrival till the time we left for the airport no request was too much trouble for the staff....we thoroughly enjoyed ourselves
Everything was just excellent...............dont miss the breakfast No negatives
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
It was clean and the staff was nice. The interior and decorations are tacky. It is not really a five-star hotel. Four-star at most. The hotel is too big and crowded.
Overall a nice hotel. Breakfast buffet was good. Bed was not soft. Shower took an unusual amount of time to warm up. Staff was not overly friendly or helpful and seemed confused and put out at our early arrival
GOOD LOCATION. CLEAN AND FRIENDLY
The hotel is beautiful. The rooms are spacious are and comfortable. And the beds are very comfy! We had 2 rooms in the North tower, and we found the walk to be insignificant. Location is great, right next to lots of shopping and restaurants. The staff at the hotel is quite rude and over all the hotel is just inefficient. There are angry people everywhere, because rooms promised are not ready. The staff though apologetic, does nothing to help.
It was new-ish Service was not very good...cleaning wasn't either. Getting a taxi and communicating with the staff was very challenging...it wasn't the worst hotel by any means...but definitely wouldn't recommend.
Great location, food, views, fitness & pool areas and staff. Many options for activities throughout the hotel. Our Room had some minor water damage stains and hallways/elevator areas had slight mildew odors
Clean and reasonably comfortable. Nice pool space. Mediocre service, mediocre location. Fine hotel, but was disappointed based on expectations of give star hotel. Service and amenities are not five stars. Star inflation is a general problem in Thailand, however. For Americans, subtract 1 to 1.5 stars.
This guest did not leave comments about this hotel.
Prive/quality is ok. Location is good in busy Pratunam. For 5* it's a bit shabby. But Price quality is ok.
Good location. Very loud AC that is permanently set on very cold and very loud setting. Gaudy decor, the hotel is geared toward the Asians.
On arrival, I was told that I had to check out by 9:00 the next morning due to overbooking and the arrival of a dignitary that was unexpected - I was not happy to arrive from a flight to be told this on arrival.
Shangri-La never fail you.
Great hotel, the wing with the river view balconies are totally worth it. Also free shuttle boat down to a market!
Even though the hotel is very large, service is personal and everything works beautifully. The staff are exceptionally polite and friendly.
Location was good, away from the noise of bkk. pleasant staff . room could do with some renovation, worn out furniture contrary to what was announced.
high professional and very friendly service staff, but in the background working.. noisy highway bridge near the krungthep wing, but very good windows
The atmosphere, accommodations, views and experience were exceptional. The staff bent over backwards to accommodate our desire to go to an obscure vegan restaurant, communicating with the taxi driver & restarants to ensure our safe & Happy experience. Exceptional service.
Excellent staff and service
The staff was very friendly and the room was very comfortable. Also the facilities: being close to the river it was delightful to have an afternoon tea by the pool overlooking the river. I didn't like the construction noise inside the hotel that started in the morning and only finished at night. very disappointing for a 5 star hotel.
excellent hotel.wonderful club facilities
The staff were particularly helpful and friendly in all departments whether in the restaurants, spa,gym, pool or front desk. We also enjoyed the dinners we had at the Thai and Italian restaurants and Next 2 for lunch. The singer in the Italian was a great entertainer also. We also liked the proximity to the river and being able to jump on a long boat for a trip down the river it also beats driving if you want to go somewhere across the river.! We were please to see some renovation happening as there were certain areas that looked a bit "tired". I did not like long route to access the Gym and SPA from the main building. It seemed very much out of the way.
everything is good
great location, and value for money the slowest check in ever , no safe in the room , very slow room service
We were greeted by very nice staff in a beautiful lobby. Got upgraded to an executive room for free. Very nice room, good view. Pool and roof top bar are excellent, as was the Argentinian bbq buffet. Location was perfect, close to skytrain and lots of shopping. Room service breakfast was terrible. Don't get confused by the 2 lobbies on the ground floor, the one connected to the shopping centre is the convention centre lobby! (oops!)
Predominantly for business guests, but OK as it has a primary location next to various large shopping centers
staff welcome and early check in not varity on food ,more international dishes might be added
i like the hotel & 1 enjoy nthing
Very kindness of hotel crew beacause booking.com didn't pass reservation to hotel. They find us a room anyway
the location in the city center
The view from the room was great, the service impeccable and the location was very very convenient. The quality of the interiors could be better.
in the Centralworld shopping & cinma no need to take a Taxi No
kindness of the staff and the location by the river. staff´s poor english
Hotel stay was great, the first room was a little noisy, next to the elevators, so they moved me without a hassle. Wonderful seafood buffet. 1st room noisy.
Staff very friendly and helpful,I mostly enjoyed the suna,Gym and the spa. Far from major attractions and shopping malls.
First welcoming, threatment in shuttle boats,room technology with respect to being a 5 star hotel : poor english speaking at reception, service quality in restaurants, ventilation and food smell in breakfast salon.
Super friendly staff, very nice accommodations, great view. Fairly far from town (30 min. taxi ride in light traffic), traffic everywhere but then again I can't blame the hotel for being in Bangkok :-)
Superb rooms yet very reasonable price (I got a proper studio with living area + bath + bedroom for only 2000B a night). The service was also excellent. None.
Wonderful, absolutely accommodating staff. I exchanged several emails with Farah, the hotel manager prior to my arrival. Very genuine! Also after being stabbed in Hong Kong, they allowed my partner, who made it to Bangkok before me, to check-in and stay the night without the room having been paid for! Incredible. Our 1 bedroom sir was on the 31st floor with fabulous views of the city. Do yourself a favor and enjoy a cocktail at the rooftop bar! Breathtaking views. Further, when we decided to extended our stay, they effortlessly arranged that we keep or same room and even provided rose petals arranged in the bed. Excellent staff. If it travels included Bangkok again, we Will absolutely be staying here again! The hotel conducted a fire drill a couple of times during our stay, the alarms blasting were scary, but at least we had berm given notice prior to the drills.
Very friendly, cheerfull staff, could not do more to make as very welcome, happy and relax. Couldn't connect iPAD to internet, but IT menager work to solve this problem, hope next time when we stay there be all right.
The location and the address is little complicated.Taxi cannot easy find the address, I paid about Bt 80.- to go to the city center, but he got from me 160 for return.Anyway it is ok, and it is good hotel when they make special offer.
Stayed second time and enjoyed our stay again. Very friendly and helpful staff. Clean and comfortable rooms. Could not do more to make us fill welcome and comfortable. This time internet works no problem. Very good cook in the restaurant, I will not go to try fortune in restaurants outside international hotels.
The staff is wonderful! The gym and the pool area are great. The hotel and furnitures are modern and work really well. Free wifi is also very convenient and was decisive in my choice to stay there 2 times already. I had a 1 bedroom "suite" which is very spacious with balcony, 2 flat screen tv, kitchnette and computer station. I can only recommend this hotel! Just the location is a little less convenient (no 7/11 nearby and no proper restaurants neither within 2 min walk). but with a cab u go everywhere and the hotel is so great it doesn't really matter
Five star hotel, good rate, swimming pool, In room it has wireless high-speed Internet, a iron,tea maker and a lot of extra things. No power plug for hair dryer in the bathroom, In room no mirror as well.
Excellent Staff, Excellent location, Fantastic breakfast
Had a great time. Room/Food/Staff 100% None
Great value, good facility and convenient transport link to centre. the thai massage is great but the other massages can be better.
The staff was slow to fix broken shower ( never got fix) and very quick to charge $7 for a small bottle of water. At check-out the staff tried to charge me twice for my stay.fortunatly I wasable to provide proof of prior payment.
excelent executive floor with view on the river. We suggest to have an aperativo there. restaurant too expensive
No bidet and no free wifi in the room.
Executive service rooms are excellent. Staff and hotel facilities are first class. Not cheap but fair value for money - maybe a little overpriced
This hotel is still one of the most modern in Bangkok and offers some of the best river views in Bangkok from its really cool panoramic windows. Although the hotel provides a free transfer to the other side of the river, it is far from public transportation, and the congested traffic of Bangkok means going downtown may take long by taxi during rush hours.
The room was well appointed and clean. The staff are gracious and courteous and make staying at the hotel a pleasure. The view of the river was wonderful. The dining options are rather expensive.
Rooms @ good value. Room service and room bar is a bit mpre expensive than though. Room was really confortable and any services avaILABLE. Good personnel and luxury feeling.Strong recommend room with river view. That's amazing and gives you a great atmosfere.
We enjoyed the pool, the friendly & helpful staff. The ferry from the hotel was also very convenient. The 360 sky bar was fabulous, however my only criticism would be that it was difficult to find the lift to get there. We felt uncomfortable effectively walking through the restaurant & bothering the staff for directions.
Bed was very comfortable. In booking.com it is clearly stated that credit card information is only for garanty purpose. but they withdraw money next day after I booked! And when I reached to hotel they deduct another 2000baht from my credit card without my information as a deposit in case I run away from hotel????, And I learned that when they call me from my bank!!!! Funny coz I already paid full amount...