Gran Derby Suite Hotel

Comfortable, nice choice of foods served at all times with correct prices, gentle personnel, reasonable price, vast duplex with 2 tv and phones, very suitable for family with children. Micro-sized swimming pool, hotel located far from center and metro, price of the parking, wifi at heavy cost (whereas it is free in several hotels in Barcelona), no sunlight in the duplex bedroom located 1st floor, yard side, room picture not matching.

The swimming pool, availability of fresh towels, the smell of the body wash gel. Bed size since they were two put together. Free Wi-fi. Two Tv's. One mini hi-fi. Quiet area with very good restaurants. The noise between rooms due to very very thin walls. The mini-fridge wasn't working and when we asked about it the hotel staff told us they couldn't replace it. They presented us with another inferior rooms no charge or a superior one which we approved but asked to pay an extra 20€ per night. The air conditioning water was dripping through a lamp. Our room was not a 4*. Other, more expensive were.

Staff were quick to move our room when we complained about the smell of smoke smell of smoke around the hotel and location

They were cleaning the room every day and the staff was quite polite! I did not like the room because the bed was very small for a couple(1,40cm) and the room was very warm and it was in -1!! It was doublex like the one we've booked but from the first moment they put us in a double room (not dublex) very dark and when I told them that I have booked a duplex they gave us the one in -1! I choosed of course this one because this is what I've booked!But we did not sleep

Guest Relations manager,Reception staff efficiency Housekeeping work