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The room was clean, beds were comfortable and the view of the lake from our room was amazing. The staff was friendly and helpful. Would definitely stay again. The only downfall to the stay was having to walk across the parking lot to a separate building for the breakfast. I guess it wouldn't have been so bad had it not been so cold and rainy.
Location was excellent Room layout, building odor was unpleasant (likely caused by moisture), never got comfortable in the room.
I liked the the hotel as an access to the Upper Peninsula and Mackinaw Island. Beautiful Balcony View. Pillows and Fireplace in the room were sublime. Thank you!
The staff were professional I ordered a king size room and got two gueen size beds. They weren't very accommodating and their rooms are outdated. Fridge didn't work well and had to program remote for tv. Also the room was wasn't as clean as it could have been. Missed the details.
* Large rooms with balcony overlooking water * good breakfast * nice warm pool and big hot tub You have to walk outside to get to breakfast. Really nice on a sunny summer morning. Not so much in winter.
Nice staff, clean rooms, great price, would go again for the savings and location Electric sockets were loose, Chargers, lamps and worst refrigerator wouldn't stay plugged in. I lost groceries because the plug fell out either during the maids cleaning or a bump of the fridge it wouldn't take much. Had to prop things to hold phone chargers from falling out. Hot tub is murky kind of scary looking. Lobby attached would be nice but can't complain for the price.
I loved the rooms, the location and hospitality. Nothing
Good breakfast buffet Lower level room
Clean, good location, good breakfast and nice size room with amenities Nothing!
Lakeside view rooms even when I booked a non-lakeview room. Awesome breakfast. The catering staff were really friendly and helpful even at the end of the breakfast sessions. Nice grounds. Very near to all the docks. Would definitely recommend. Nothing.
I booked a room on line with no views of the island and got upgraded to a islnd view on the 3rd floor. Hotel was very clean. Lovely stay. The carpet by the entry was starting to give out and I stepped on a tack strip a few times, watching TV there coaxial are not tucked away behind the TV. I know i stayed at the end of the season so I expected much worse than that.
I thought the balcony overlooking the lake was great, see the island, boats and birds. Great view. Bathroom fan worked when it wanted to, didn't work for showers but it came on during the night when you used the bathroom at 3:00 AM. I heard banging from other fans. They need worked on. Didn't like the hard water. The bedding wasn't the best either. For what I paid for the room for 1 night, things should of been better. Oh, parking isn't the best. Needs spruced up. Free continental breakfast, room was packed.
Staff was very helpful and friendly, even with helping us find things to do. And. Breakfast was great, and event though it was really busy, the staff was super polite. Clean rooms, confortable beds, and located just minutes from the ferry in St. Ignace.
Great facility with several different buildings. Beautiful outdoor pool worth hot tub along with a very nice indoor pool and hot tub. Delicious morning breakfast with lots of variety that they keep well stocked. Also had marshmallow roasting in the evening for the kids at a fire pit right off from Lake Huron. Great play area for the kids.
The breakfast was nice as was the view The stump grinder being used every morning right outside our room woke us up before 8 am every day of our stay. It was quite annoying.
The location and amenities were great and the staff was really welcoming and curteous
The view, indoor and outdoor pools, free breakfast. Having to come back home
the room was remodeled and the décor was done very well and pleasant. we were surprised that we found ourselves in a facility that must have been the first building used many years ago, not at all resembling all the other buildings----very retro. What spoiled our stay was a strong mildew odor. We are both allergic to mold and spent the night with Kleenex.
I liked the location to the ferries. We stayed in the Michigan Building which is a single level building. When we turned on the air conditioner, it was really loud and had a musty smell the entire time. Bathrooms were small that it was hard to shut the bathroom door.
Great property, awesome staff, very comfortable and clean. Two pools to choose from. My only complaint is the property is so large, the breakfast area was quite crowded every morning.
Staff friendly and helpful, pools great, beds wonderful, rooms clean I have no complaints
The room was very large and the bed extremely comfortable. The corner unit we had showed a view of the lake and the morning sunrise was specular on our balcony. The breakfast was good and had a variety of things to choose from. You can't come to the UP and not expect to see crowds, there were a lot of people in for a early breakfast before heading out to the ferry's for Mackinaw Island, the staff was very gracious and kept the flow going refilling the dishes and cleaning up as fast as people left. I would return here in a heart beat and highly recommend this Best Western Harbour Pointe . The amount of geese walking on the grass and near waters edge. They leave behind quite a mess, there should be some way to control this. We avoided the bond fire held at night because of this, you couldn't see where you were walking and stepping on.
Very friendly staff. Great breakfast
Everything is amazing and very friendly staff. I would definitely go back there again. Also has an amazing view!
Staff was great, and very helpful. The facilities are outdated, and you could tell the place was originally set up for summer use only. Space heaters in the halls, and our room facing the lake was freezing. (Poor seal around doors and windows) Breakfast was awful !!!! I recommend eating cereal, and fruit, maybe yougart, anything that is prepackaged is ok. Pool area was nice and had 2 hot tubs was a plus. All considered it was ok. I say this mainly because the staff was so great! Thanks!
Friendly, helpful staff, cleanliness, and location. I had a problem connecting my iPhone to the wireless internet on the second floor where my room was located. The TV would frequently experience problems.
The affordable rate and the staff. The pictures on line made me think that the hotel was on the water. I really wanted a water view, the first floor room we were given was very close to the main door. The view was obstructed. Parking is very limited on the front side of the hotel.
Liked the mini balcony w/sliding screen door. Very nice/clean/quiet room. Friendly staff. Internet very slow - would timeout before accessing email.
I loved how cheap the room was for how amazingly large and clean it was. We enjoyed all the hotel had to offer. Wifi was strong and it was easy to get work done while there. The only reason there weren't staff there is because it was Christmas. Nothing.
Everything was very clean, especially the bathroom. The location is great, within walking distance of the ferries to Mackinac Island. Breakfast room was very small. Not enough tables plus nowhere else to go to sit except back to your room. Food selection was only average at best.
Friendly atmosphere, clean room and surprisingly good breakfast.
This is a good value compared to the much higher cost of staying out on Mackinc Island. Good accessible location that is walking distance to the ferry and a great bar and grill practically next door. I would stay here again!
Value for price was outstanding. Views of water and balconies were unexpected but a great add. Internet was spotty and randomly would cut out.
3rd time stayung there, nice friendly staff. Need some updating
The hotel didn't seem to have a fitness room, which would've been nice.
Beds were very comfortable. Great view. Very nice staff. Indoor pool was not heated. A major reason we booked this hotel was for the pool for our very small daughter, but she was unable to enjoy it because it was way too cold! I will never stay there or recommend it because of this reason.
Very clean, staff at the desk were nice. The location is great, there are good restaurant's in the area and of course easy access to the ferry docks. They do have coupons for the Mackinac ferries, we had to ask however if they offered any. We booked a room and it was in the basement of the building, it was decorated as all the other areas were but to me it has a somewhat claustrophobic feel about it. The most significant problem was, at check out we received our zero balance bill however we were BILLED AGAIN a full night we discovered upon bank statement review. It took four days of calling to get an answer and were told it would take up to five business days to be completed. The manager never spoke to us or apologized, it was all handled via front desk staff. At a $250/night charge you would hope for better service. I however find this an issue with ALL TRAVEL SITES I BOOK WITH
Value for money Microwave and couple of minor appliances would greatly improve overall experience.
Great view of Mackinac Bridge, close to town, good info from the front desk lady about ferries, restaurants, etc.. Ice machine outside our door, pretty noisy. Lots of squawking gulls, but not much to do about that. Limited breakfast.
Great view from our room or the bridge! Also in a good location. Breakfast was sub-par.... We ended up eating at the McDonalds across the street.
Great rates. Always clean, comfortable, and well taken care of. And Nice staff. Always helpful. Can't beet the view if you have a lake side room. We have stayed here before and will stay here again.
Yes there is a view but only if you're on the second floor. The place is located on the outside of town. It is dated but is guess it was ok I could tell the place hadn't had a thorough cleaning in a awhile.
Good value for money. Close to I-75 and US-2. The elevator smelled like stinky feet. Overall a bit more upkeep would not hurt the place. The breakfast was very minimal (no eggs or sausage, bacon, pancakes)
continental breakfast should go til at least 10 to give visitors more time. Some people enjoy sleeping in a little on their mini vacations.
Great location, great price, and great place to sleep. Next time I'm in the area I will be staying here again.
Great price, easy access to city and ferry docks. Very clean! Nothing bothered me. I got what I expected. Others should be aware, 1960/70 decor and room size. Nostalgic, clean, odor free
Water pressure in the shower was great and the view out the patio door ! the office was to far away from rooms pop and ice machine are to far away the pool didn't look very clean !
Lakefront view, pool and hot tub were good Not very clean overall, beds were good but definitely showed signs of weAR and tear, spider webs around windows and doors, peeling paint, etc.
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close to where we needed to be noisy room, noise from upstairs and from both sides as we stayed on 2nd floor
LOCATION WAS PERFECT, VIEW OF LAKE WAS SPECTACULAR. ROOM NEEDED TO BE DUSTED, DEAD BUGS NEEDED TO BE REMOVED FROM SHOWER WALLPAPER.
The shower head was mounted very low on the wall. We had to crouch to get under it.
The view was great. Open bar of soap and used hand towel hanging when I went in the room which should have not been there. Inconvenient with all the building separate but that was okay. Creepy guy in the hot tub. Not your fault but ? video camera in there.
Location, comfort,view, convient for the side trips. hot breakfast what more could you ask for?
Very clean The bugs when we used the stairs.
The view from the balcony on the back of the room. The front desk lady was SUPER rude. Felt like I was inconveniencing her by checking in.
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The location of the hotel is very good. The air conditioner is not that good
The staff was amazing. The hot tub was very hot and the pool was a perfect temp. Very quiet at night. The only thing and it's minor, but there was a strange smell in the room when we came in.
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Staff was very friendly and helpful. The walls were thin enough that we could hear other guests throughout the night.
Very charming place! Very Clean. Would recommend!
Comfort and the staff. My room was missing the refrigerator and microwave.
Friendliness of the staff, nice clean room and good breakfast!
The staff was helpful and friendly. The rooms were clean and updated. The breakfast was tasty. The pool was small but updated and clean. The breakfast area was too small.
nice clean hotel. hotel is not walking distance from shopping district. a couple eating places are walking distance from the hotel. added bonus the road beside the hotel leads to bridge view park only a short distance away nice place for bridge photos
Close to where we were goingno No
Inexpensive option for last night travel plans that included traveling with my dog. Location is convenient to highway, but not 'downtown' area.
location Had to change to another room because first room smelled like cat urine .
Beautiful view of Lake Huron and Macklnaw island. Facilities are a bit dated but the pool is still nice and the price is right.
The waterfront was great, gorgeous view! We were able to see the milky way and shooting stars. Rooms were clean. The pool was well kept. The rooms were dated and smelled old. Breakfast was limited, and did not have healthy options. Overall worth the price.
The room needed a little updating but everything was very clean. Loved that it was right on the lake. It was a little too far to walk to the downtown area.
By the lakeshore. Clean. WiFi connection was poor. Had little hot water for shower. Toilet tank took forever to refill.
Clean nice view. Pillows were flat but I forgot mine and I always pack my own pillow so my fault. I would stay again in a heart beat. Not much for a Bfast but the restaurant across the street was amazing so no big deal. And I am a pick Bfast person they had cereal and toast ect...
Room was clean, view was great, staff was friendly and helpful. Some fruit , any fruit at all would have been appreciated at breakfast.
Comfortable, clean Outdated
Great location and great price The hotel was a little smelly and the shower did not drain while I was showering.
Pros: Love the view of the lake! Nice staff. Allowed us to cancel one of the nights on the res. Bed comfortable, clean, fridge and microwave. Quiet $77 a night Pool Cons: Decor is from the 1970's Place is in need of a lot of repair and renovations Breakfast really bad: coffee, corn flakes and doughnuts. Only breakfast I've ever walked away from with zero to eat.
Great view from the room!
Best thing about it was being right on the beach! Massive pool and hot tub complex, fire pits and volleyball! The only draw back was that the pool and the laundry room both closed too early!
The price was fair for a really nice room and location Queen bed seemed small for a queen
Had a good variety for breakfast....biscuits and gravy plus the usual toast and cereal. All staff was super friendly. Wish the pool was open a little later. Nothing bad but the light switch inside the bathroom would be nice so that the comedians in the family couldn't switch the light off in the middle of a shower, LOL.
Breakfast was ordinary
Staff was very friendly. Enjoyed visiting with some of the guest. The pool was great for laps during the day and a lot of fun for the kids at night Would have liked something beside hard boiled eggs for protein at the continental breakfast. I do know that the cost of some meat would be greater. Some people just don't act like parents and their kids literally tell the parent what to do.(not the hotels fault)
It was cheap and near everything we wanted to see. The staff was very friendly and the room was pretty clean! This was mostly my fault for not asking if other rooms were available, but being located outside the pool was horrible. It was damp in our room and loud at night. The staff was very nice and I'm sure they would have helped. I should have asked for another room. We stuck with it. Don't get a room near the pool if you can help it!
The staff was nice and they had a great chess set in the lobby. The rooms are disgusting. The toilet kept getting plugged and there was no water pressure. We stayed for 2 nights and 3 days. The maid didn't clean the room or provide clean towels second day so we had to clean it ourselves and ask for fresh towels. Pretty disappointing.
Staff was very friendly and helpful. Easy and convenient location for any activities in the Straits area. Room seemed clean and inviting. Cost on par for expectations overall. Free breakfast on Sunday morning was better than i could've expected. Upon check-in a staff member could not be located to assist me at the front desk even though I was the only one in the lobby at that time. (result of under-staffing the hotel) Drain for the sink in my rooms bathroom was partly clogged resulting in a slight backup in the morning. No accommodations to iron your clothing, so if you plan on something nice be prepared.
Locationr Room not secure as window would not lock on first floor. Tacky carpet. Marginal furniture. Just worn out
Location and price were OK. They have a nice deck that you can sit down and relax Better than half the staff was rude. Really acted like talking to you was an inconvenience when you're asking questions and we had to ask the same question several times to get any answer At all. It's not a very big casino and it was nice that majority of the tables at five dollar minimums. We stayed on Friday and Saturday night and it was really strange that Saturday night they never even opened the craps table.
I would never go there again. They don't offer any comps, the employees were very unfriendly, the pay offs were rediculous. The rooms were clean and the food was good. When I gave them my drivers lincense to sign up for a card, they typed in the wrong name on the card? What I liked the most was their bisquets and gravy, outstanding.
Breakfast was good. Room was large and clean. Room needs updating (furniture, shower).
Breakfast was nice with a good variety and the views while eating breakfast were superb! The hotel had snacks for purchase which was a nice option to sit out on the water and enjoy ice cream in the evening. Great location! The pool was not well maintained. The water was very cloudy, the hot tub had a lot of dirty foam and debris floating and stuck to the side, and the towels were rarely stocked. Definitely disappointing as the pool is always a highlight with young children.
Swings and fire pit and overall nice
Ultimately a clean room and bathroom. It is old buildings though. But anyhow for a quick stay this is alright. Breakfast is not that good. It's a cheap unhealthy garbage breakfast, so don't count that as a plus. But again for just a place to sleep,this is a good place.