Pros: The staff was very easy going and polite to work with
Cons: Location - not at the main station but outside across the road and inside a Budget store with no signage for Dollar
Oct 10 2016
Pros: Good car
Cons: Long wait time to pick up car, no spots for drop off in garage upon return
Oct 4 2016
Pros: A dangerous city and I would not rent another vehicle there.
Cons: Pickup location was hard to find, with a small sign at the back of the Hertz office. The vehicle itself was fine.
The rear tire was slashed by thieves while we were driving in a main tourist area of Barcelona. While we were stopped with the flat we were surrounded by the thieves. We called the rental agency, who sent someone to fix the flat, but they didn't notify police. Fortunately the thieves left within 10 or 15 minutes, and there was no violence. On return of the vehicle to the agency, I was charged for the tire, plus a C$100 service charge. I resented paying for the tire, but understand it was part of the insurance waiver; I think the service charge was unfair, given our complete lack of fault in this situation. I also think the agency should have called/notified police, given it was their property at risk, and we were their clients at the time.
Oct 21 2016
Location does not exist
Pros: We rented a car and planned to pick it up at the location shown on the map only to find the site doesn't exist. Very very inconvenienced! I will always be cautious when renting from kayak and dollar rentals from now on, if at all.
Oct 21 2016
Pros: Onde I got to the counter, attendand and process were quick and easy. Good value.
Cons: Poor information on location for pickoff. It should be included in the voucher. Poor info on refueling otpions on dropoff.
Cons: Although there was only one person ahead of me, the wait took too long. If you reserve a car ahead of time, it should not take so long.
Oct 8 2016
Pros: Was a little fast
Cons: Trying to sell this company everything. They don't go with you to check the car. They tell you the car don't have scratch and when you go to check the car have some scratches also they tell you where the car is park and you don't see the car is park in different place. They charge you for everything
Oct 21 2016
I have had better experiences
Pros: Friendliness of staff.
Cons: There are two terminals at BCN and I had reserved at #1, but picked up at #2. They told me they didn't have any small cars like I wanted. I could have gone back to terminal #1 and gotten the original car, buty ended up with a much larger and more expensive car. They should coordinate between the two terminals. They didn't inspect the exterior of the car when I picked up, but did when i returned it. This could have been a problem though it wasn't.