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We were expecting to check our bags and wait until check in time however your staff said we could use the room immediatly and we really appreciated this courtesy.We also had dinner with another couple and really enjoyed the dining room. Good experiance. All of our comments were positive
Very close to train and tram station The beds are small
Very spacious room, with good bathroom products, including robes and slippers, excellent tea/coffee tray with many varieties of tea, attractively decorated room with good external blind system. Very good breakfast table, including prosecco! There was some noise from the tram station outside but this did not trouble us overnight.
Breakfast Tram noise
Everything was ok, excellent location (100 m. from cental railway station in Basel) , friendly staff, good and tasty breakfast, easy-to-use internet access.
next to station dinner/breakfast very expensive; kingsize bed not of good quality
Considerable service to guests. No.
Very helpful reception staff
Convenience, next to the train station. We were confirmed for a higher floor and was given the lowest floor with the rooms.
Good value for money, the location was great, across the street from the train station and Bern is nice to see as well. Nothing, all was well
The location was great, the room was nice and quiet. I would definitely return here.
Friendly staff, clean and well appointed hotel, ideally situated for my business meetings at Baselworld
The welcome from the staff on arrival was fantastic and they were very helpful in explaining how to get around the city, also they helped with organising supprises for my sister from her Fiancé. They even went out and hand picked her chocolates and placed them in her room. There was nothing bad about the hotel, which makes a change! It would have been nice to have tea & coffee facilities in the rooms but this did not spoil our trip at all.
Wonderful location within walking distance of the river for people taking river boat cruises. We were in the new wing so there were many stairs to climb.
A normal hotel with very good location,good stuff-gentle and helpful.near to the tram and bus stop.very convenient for a nice weekend in basel. No breakfast included in the price.old fashion design.the room wasn't enough spacious.
Hotel is located very close to the center
I was extremely pleased with the hotel and its location in Basel. Would definitely recommend it to friends.
The room was clean and tidy and the overall quality high. The breakfast was fine.
Good value for money, just in downtown.
We stayed there over the week-end of the football playoffs and there were 120,000 Dutch fans in Basel!!! The hotel was quiet and clean and located conveniently to everything we wanted to do in Basel. They gave us a pass for public transportaion and a good breakfast each day. It was the perfect place to enjoy the old city and the new. The hotel goes back over 150 years and as they added neighboring buildings they connected them with twisting halls and stairways that made it difficult for large pieces of luggage. But it was interesting to figure out the history of the buildings.
The Hotel was clean, the staff were nice and helpfull. The Hotel is very central, overall quite good.
... everything was ok
Absolutely 1st class hotel. You really feel like you're back in the 1900's. Stunning renovation of classic architecture.
Location Hotel Staff !
The staff was extremely friendly and helpful.
The view of the dining-room and the lobby. The staff. I bought un spacious double bedroom and they wanted to impose a "garret"- room.
magnificant atmosphere! Great service axcept a little more effort in cleaning could make this hotel one of the best I ever been in
Great location with a great view on the city and the Rhine river; friendly and mindful staff. The gourmet restaurant "Cheval blanc" deserves a special mention.
Lighting The service at the bar
Inside the hotel one feels the unbelievable atmosphere of great history of it and past centuries. The manager at the reception was extremely polite By understandable reasons there is no swimming pool to a pity
The attitude of all members of the hotel staff with have come to contact with was excellent - this is the real forte of Les Trois Rois. The dry cleaning quality is extremely poor (I requested two ties to be dry-cleaned - and they were returned to me completely destroyed).
Liked the ambiance and the staff was outstanding There was nothing not to like at this hotel
good all round hotel
Modern, clean and in an excellent position.
Staff were very helpful, breakfast was delicious, free mini bar with milk, soft drink, water and juice, free ticket for local transport, location next to Basel Station very convenient and room was very comfortable - what more can we ask for.
Great experience. I liked the design in the rooms. The internet connection was good. Central location near the main train station. It was more than i expected for a hotel near the trains.
The welcome , the staff, the very well equiped rooms with quality furnishings and bedding, the little touches ( sugus on pillow, water and soda in ice cupboard }. And of course breakfast ! The WIFI should have been free. It is now a service that most hotels provide as part of room cost.
Very close to the station, gifts of ice candy coupon and tram ticket.
Nice rooms, ice and water/coke on the floor, LCD TV, Location is excellent @ Train Station, good breakfast with fried eggs available.
Next to sbb train station.Four tram stops to the center of Basel(Marktplatz).Clean.quiet,recently renovated.Plus the free water and refreshments in the hall fridge.Good bathroom and shower.Good size of room Rather expensive. Average to poor breakfast.Average,monotonous room.Shortage of inspiration and fantasy.
Close to main points of interest in the city, very friendly service, comfortable rooms
Lovely bathroom and extremely comfortable bed. Liked the 2 room concept.
Superb bathroom, excellent location. Walls are too thin, neighbouring rooms can easily be heard.
It was very loud, bed was uncomfortable, food was not available and heating was not controllable
Proximity to railway station Tram noise
proximity to the station
It was convenient to the railroad station, the staff were friendly and helpful, the beds were good. The drain in the shower was very very slow. It took 1/2 hour to empty.
Competent staff. Own car park. Valet parking. Very talented (lady) piano player in the lounge. Excellent central location.
Location in centre and close to railroad and airport access bus.
very comfortable hotel for both business and pleasure poor choice in breakfest buffet
nice rooms very noisy
The service and friendly staff , the location but we will not stay for a Sunday again , as everthing was closed. The access by car was almost impossible.
Excellent hotel - central location - cordial staff - nice decor
Everything was fine. The staff was kind and the location ok.
The location is best. the stuff is efficient, car parking services were excellent.
As soon as I arrived, I was greeted by efficiency, friendliness and helpfulness. The single room had a three quarters size single bed. Everything was clean and worked well, i.e. bathroom had a large size shower which was very efficient. Complimentary water and high quality mini choc box. I had to pay extra for breakfast, but it was well worth it as there was a great choice, and everything was so fresh and of a high standard. I can't believe I'm saying this, but no!
The comfort of room and its cleanines and sheer simplicity. Hotel receptionist not very ettiquetted and welcoming. No help for carrying luggage etc. I have stayed in Ibis Singapore, it was much better than Zurich Ibis in terms of services.
Location was ideal for my business trip
well situated, convenient, clean, comfortable
Could not have been more well located near the city center. The reception staff was so friendly and helpful. The rate was over the top expensive for the small room.
Everything worked well, and the pool was nice
The Hotel was centrally located and the staff were very friendly and helpfull. N/A
We liked the bath anemities, the extra line in the shower to hang towels & swimsuits to dry, and the staff were all friendly.
Large quiet room.Large TV screen. Good airconditioning. Excellent breakfast and dinner. Presence of Spa en fittness center. No
location Pool The rooms are a bit small bad smell in room
Convenient for city centre and the business quarter. The front of the hotel was shrouded in scaffolding in early September 2010. The entry to the underground car park is narrow, and parking requires restricted manoeuvring of the car.
Excellent, very helpful staff, very convenient location. A very pleasant stay overall.
the resturant was ok the size of the rooms to small with that kind of prices almost 900swis franc for two night
The room was clean and the linen did not have any holes or stains. The staff was friendly. The double rooms might be ideal for single business travellers. Under the heading "share a fart" the door to the bathroom was not only transparent but also sufficiently open so that sounds and smells could spread freely. - The heating/air-conditioning system was difficult to control and even the staff did not know how. There was no shampoo in the room, but only hair conditioner and no shoe cleaning service at all.
Pool, sauna, gym.
The staff and service were excellent. The hotel restaurant and breakfast were very good.
Outstanding service at reception, room & at breakfast. The best breakfast of the year plus free room drinks. Super. Ask for a back side comfort room. Front is noisy due to tram
staff are very friendly. one of the few hotels inthe world where minibar is inlcluded in the hotel rate. very rich breakfast
Hotel Gotthard is a quiet and small hotel, steps from the SBB station. Breakfast is first rate. Rooms are tasteful and spotless. Price is what I expect to pay for the convenience and quality offered.
This hotel was beautiful. The room was very comfortable, clean and, although very well priced, had lots of extra touches not found in other hotels. The hotel was extremely well located almost next to the main train station but there was no noise at all. The staff were very friendly and helpful and couldn't do enough to assist us. The final touch was the exceptionally good breakfast. We recommend this hotel highly. Nothing.
The room was small, but clean. The staff was very friendly and the breakfast was also good. Hotel was located the central station, so easy access to public transport For the price that we paid, I expected a bit more. But then again, Switzerland is very expensive in general. However, if I compare it to a hotel in Germany in which I have paid half of the amount for one night, the German hotel was a lot nicer. So, in my opinion no good value for the money.
cleanliness and customer service
easy accessible only breakfast served. no possibility for Coffee / sandwish etc.
The friendliness of the staff from the front desk to the restaurant. Also the location was very good and handy for the city. The noise starting very early in the morning from deliveries being made and waking us up!
The Hotel is stainless. Everything tidy & clean....nice decor & furniture. The breakfast room was very stylish.
Wifi LAN, shower, staff welcome
it is in the central of the city nothing
good access to the train station and the tram stop; very clean and with nice interiors; courteous staff rates are steep compared to hotels with the same proximity to the train station, say, in geneva
The staff were brilliant, very helpful and always welcoming. The hotel was surprisingly quiet and the staff knew all the guests. You get a free pass for all the trams/buses in all the city zones and this is an unbelievable saving! Although this isn't in the middle of the old town, it's very close to the station and very very convienient. The trams are all maybe 100m away and you end up taking the tram everywhere! Cannot rate the staff highly enough. Only complaint was that I asked about breakfast and was told that they serve it, but no mention of cost. I thought it was included, but it wasn't, so the bill was higher than I expected, however, I partially blame myself for this!
Location, service and cleanliness of the room The centralised air conditioning did not appear to be working and when we asked Reception, they said there was no air conditioning and that we should open our windows.
Friendly reception. Possibility of smoking
Very easy access from the main train station and to the city center, quiet, nice view from the 8th floor during the breakfast. Disappointed by the fact that TV did not have dual language fonctionality. Increased fare due to congress taking place during that week so it didn't come to a great value for money for that matter.
Good central location, quiet (with the windows closed). One of the glasses in the bathroom had a white deposit in it, It had not been cleaned, although it was in a plastic bag. I was charged for breakfast for two persons for two mornings, whereas, in fact we only had breakfast on one morning, (the 7th April).
Convenient for the centre of Basel
The location was great, just round the corner from the train station. The hotel was very nice. My bedroom was decorated very nicely, modern and comfortable. The breakfast room on the 8th floor had great views of the city, and I was very satisfied with the breakfast selection. The mobility ticket (included in the cost of the stay) was very useful. It would have been nice if the hotel had a restaurant, but as the hotel is quite small I suppose there is no space for this. The hotel was also quite expensive, though the rate was probably normal for a city centre hotel in Switzerland.
Very convenient, clean, friendly and quiet. Breakfast overlooking the city a good start to the day. Lovely decor. Good TV choice.
Food was excellent, great location, easy access to main area's They could not stop the rain!!!
Very friendly and helpful staff. Perfect location for exploring old town Basel and shopping. You look out on the Rhine River and a short walk across bridge or free trolley ride puts you in the heart a great stay. Buffet breakfast was awesome No shortcomings. Didn't find any faults
The view from my hotel room.
I stated at the reception also, the TV are very small.Turkish Star TV is not representing Turkish tv channels, I recommended one of the four news channels from the satilite..Star tv is disgusting and embrassing in view of a Turk..We booked for one night but came one day early and although the hotel was full due to a fair in town, they tried their best to give us the room we liked on the river side..Efficient service of the hotel. One complain, the restaurant's prices are extremely high when a traveller wants to have a modest dinner, we could effort the first night but next night we prefered somewhere reasonable..
restaurant, food and service hairdryer
breakfast was great, furnishings nice, orderly, liked the shoeshine and the free mobility card, internet easy to use My sister (a fellow guest) asked front desk to lock up luggage on checkout day--on return several hours later it was still sitting in the then-unsupervised lobby
The location of the hotel is perfectly located in the city centre from Basel. The building is nice and has charm being in the Rhein riverside. The furniture and the toilet are old, and it would need a room redecoration and restore.
The hotel was in a great location and very well priced with well equipped rooms. The staff was fantastic in every way. A beautiufl breakfast was also served. not a thing.
The hotel is very noisy. Traffic on the bridge. As there is no air-conditioning you have to leavae the window open..We did not sleep very well.
We enjoyed the central position close to the old town and other shopping areas. We had nothing we didn't like.
Most of the hotel staff were nice. When I had a complaint the manager was polite and listened. I was offered a room upgrade. The hotel is very convenient to the central railway station. Breakfast was good. The receptionist was rude and arrogant but changed her attitude after I complained. The room at the Hotel Central was very small and at 120 CHF per night seems overpriced to me.
The room was comfortable and decorated nicely. Yes! The non-smoking floor is above the smoking floor so all of the smoke from the floor below comes up through the bathroom on the the 3rd floor. All of the towels smelled like smoke. It was really disgusting.
Location It should have been disclosed that there is no lift from 1st to 3rd floor and the stairs are steep
I liked the opportunity to use the bar in the sister Hotel Euler - a very nice glass of Furstenburg Wheat Beer!
Location, good breakfast. No lift available to the 2ed floor rooms where my room was.
It was close to the train station Hard to get into, you have to go throught the service area of another hotel to get in and out. Smoking rooms nearby vented into the room so it was like you were smoking yourself, not pleasant since we were non smoking guests. Very pricey for very basic accomodation
Comfortable, near the main train station. Transportation is easy. Suitable for private stays.
The staff was very helpful and spoke excellent English. The bus to the airport was very convenient and they gave us a free bus pass. The hotel is only steps from the central train station. There was no elevator to the floor we stayed on and we had very heavy suitcases. We were also a bit concerned about egress in the event of a fire in the hotel.
the location is superb - 1 min walking from the sbb central station; 5 walking mins from the city center (=1 tram ride); the hotel provided a free transportation ticket, which includes all the transportation within the city - very useful! the breakfast was absolutely superb, taking into consideration that this is a 2 star hotel - the variety, the quality of products, the quantity. (but perhaps this is simply due to the breakfast being served at Euler, which is a 5 star hotel..); the shower was excellent and the room in general, for a one person, was big and comfy - as much as it can be. the lift only goes to 1st floor, and if your rooms are higher up, you'll have to use the stairs. generally, not a big deal - but when you have a huge luggage, like i did, and noone to help you, it's not a pleasant experience. in addition, the window opened only slightly. for me it wasn't a problem, as i traveled in cold weather (~15 celcius outside), but i imagine that in the summer this might present a problem..
The hotel was not a typical chain hotel - it had individual character and warmth and provided a relaxing atmosphere very close to the centre of Basel.
Well designed. Original.
Rooms were spacious for European standards and very nice bathroom. Comfortable beds. I guess beinging an American and addicted to tv. I missed it. We did not spend that much timein the room so it turned out ok. Funny how you become additiced to something minor.
Hotel very well located in central Basel. Restaurant pleasant and food OK Restaurant slightly overpriced for what it is
The ambience and closeness to the hisoric area, river and city. The 92 stairs to the top but without them, you miss so much.
the room was extremely simply furnished, extremely hot and facing the court where customers of the restaurant could be heard ! until after 1am and the staff started to prepare the tables for breakfast at 5 am. A lot of money for no sleep at all
It's central location, spacey room and friendliness of the staff (also towards our youngest member).
Very helpful and courteous staff, good location
Very simplistic. Cheap furniture
the location of the hotel the bed - too small - and we had to order the tv