Pros: Everything about the rental went smoothly, the car was clean and comfortable.
Cons: It was a bit confusing to find the rental place, since Basel airport has a french side and a swiss side. Of course it's not Hertz's fault, just pay attention if you're renting in Basel airport. Another point is that we paid in advance for a second driver and ended up not using it - would have been nice if there was an option to add another driver in the middle of the trip.
Jul 15 2017
Pros: they were very friendly despite the fact that I had the wrong pickup time and was 6h later
Oct 15 2016
Cons: hard to find parking for after hours drop-off
Nov 4 2017
Great car, straight forward rental
Pros: No pressure to take out additional insurance. Car was relatively new in perfect condition.
Cons: No one at the desk at Airport when we arrived to turn in the car
Jan 1 2017
Pros: Pretty much everything.
Drop off at MUC is excellent, takes just seconds
Cons: Hertz office at Dreispitz in Basel is hard to find. Signs lead to a carwash, not to the office. The vehicle had two tires inside, taking up the entire trunk space. The guy at the office was telling me unbelievable stories that I have to carry those tires with me. Fortunately in another Hertz office they gladly took those tires from me.
Cons: it wasn't the car I had booked. I booked a compact like a VW Up or similar, manual, for 143 and ended up getting a massive Skoda Rapid wagon, automatic, and had to pay almost double the price for it at 217. I had no time to argue. But I got thoroughly ripped off. Will stick with Hertz
Jul 6 2017
Cons: At drop off , Barbra, customer service extremely rude when I asked her why the extra charges, she kept saying she didn't care and it's not her responsibility when I questioned the extra charges
Nov 2 2016
Pros: Car was fine. Clean and easy to pick-up. It drove well and met expectations.
Pros: The lady at the counter was really nice and helpful.
Just the price was quite hefty...
Payed 130$ a day for a midsize , becuse i took full waiver
It should b much cheaper for good drivers who have a clean slate in respect of car damages
Shouldnt cost more then 75$ a day max