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proximity to destination lack of knowledge/information/effort to help from the reception staff on my destination (a couple of blocks away from the hotel!)
room comfort, design, spa facilities, view
We stayed at Ramada because/easy access to Tram, for Town and Riehen (Beyeler Museum) The staff is inefficient, high German is th language, No Swiss German no French and very poor English
The room and what was supplied and the staff Food in the hotel was expensive and the sauna area is small for the size of the hotel
The hotel staff was absolutely impeccable in the friendliness and professionalism.
The hotel is near to business centers, and reachable by different public transportation. The room is very clean , and good wifi connection coverage. I didn't have time to check diffrent other hotel facilities. I will stay there next time inshalah. The price received from Booking.com is pretty less than other reservation web sites. the room is small.
Next door to Red Bar lounge is convenient - unique for Basel. Minimalist taken too far, little signage, confusing lift use has no instructions, reception staff continue talking to you when you are on the phone, mid afternoon cafe in lobby closes and you can not get a drink or food unless you move to L3, Opaque floor in bathroom impractical for a hotel as it looks unclean within moments of use.
Excellent quality - everything! Great design, style and comfort. best night's sleep I've had in ages. Nothing.
very comfortable and convenient Found the rooms were very hot!
The hotel was very clean, luxurius,close to the city centre.It also offers free transport in the city with all the public transportation as long as someone stays there. The breakfast should be inclouded in the price.
Tram was too noisy during the night
location Wireless internet in public areas was not free as it was in hotel information. Staff was not able to solve whas giving such information and why is right - promissed inform next day but did not.
the breakfast, the quiet position, the look out of my window
Tea and Coffee facilities appreciated. Free access provided to excellent public transport system, from outside the front door. Quiet and comfortable. No airconditioning so the provided fan was valuable. Cannot comment on breakfast as the cost seemed excessive.
good location on the tram line. breakfast is expensive.
Everything was ok
Location -> very easy to access some Novartis sites (Schoren and Klybeck) and also some central places in Basel (Claraplatz, marktplatz, etc) I would suggest a more healthy breakfast (more fruits and/or fresh juices)
clean rooms, good beds noise from the tramway, parking system was not well explained
It is very central for Basel City and one of the few hotels that has a fitness centre.
Staff, cleanliness of room, facilities. The air-conditioning was not working well.
nice and clean rooms and the hospitality of the hotel i was not able to get my smooking room i asked forfurthermore, they told me that, they only have like three smooking rooms in the hotelwhich was a bit unconvieniant as this is was not clear in placing my reservation
nice staff, clean rooms very expensive car parking, no rates with breakfast included so in the end it is quite expensive per night if you have to pay 35.- per person for breakfast
the breakfast and the concierge i got a manicure and it was poor, they did not have appropirate seats, and no finger drying aparatus whihc is standard... also the room i was booked in really smelled like smoke and so the staff did change me immediately.
The Staff is very kind and helpful, the room was very comfortable and perfectly cleaned, the location is ideal to visit the city. It is a real 5 stars hotel. Nothing. (Maybe the breakfast is a bit too expensive. In fact we didn't have it)
Perfect service, friendly staff, excellent room and restaurant/bar
No smoking inside facility
Good room. Free tram tickets were very useful. Staff very helpful No
restaurant was excellent! hotel staff were very complaisant!
Location cleanliness and modern feel
Very nice room, very quiet. The hotel is far from teh center, but the tram is near by.
great place to stay only a few minutes from the centre of Basel and from the euroairport no fridge in the room
Good location and very helpful and friendly staff - would definitly stay again
Location and comfort of hotel. Suited our needs perfectly.
From the time we arrived they made us feel special right down to the teddy bears for our children. The room was fantastic and very spacious and the hotel was handy to town via the No. 14 tram. We loved our stay and will definitely be back.
The quality of service was excelle, very helpful. Location is a short tram journey from city centre.
The staff was very helpful and friendly. The styling was not to my taste, I found the modern euro motif a little cold and sterile.
The staff at the front desk spoke very good English-very helpful! Also, we had a medical situation that required ice - lots of it - and they were good to give us as much as we needed. This was our first time in Europe, and we were unaware of the differences there. It is expensive and few free amenities, but I can't blame the hotel - just different expectations since we are used to US hotels. There was free internet and a few free English tv stations. No ice machines in the hall, etc, but it was obvious that people there had a different lifestyle, and this wasn't necessarily different for them.
Efficient and helpful staff. Comfortable and quiet room. Situated in a quiet neighbourhood still within walking distance of the main attractions. Convenient location for public transport. Ideal for business travellers and tourists. We would choose this hotel again. We would like the breakfast to have been a bit more varied. No separate price should be charged for warm morning dishes, eg. scrambled eggs.
there was no lamp in the room, only small table lights...
Location was close to company office. For the price paid, I expected more variety of food for the breakfast and a better quality bathroom.
The rooms where nice, beds comfortable, Free Wifi available. Large choice at Breakfast attended to by friendly staff. Not enough parking bays
The amenities were excellent and the location was ideal for the Messe where we were attending an exhibition. Everything was so convenient.Staff were friendly and helpful. Particularly like the free WIFI facility. Could find no fault with the Adagio and would definitely stay here again.
Very comfortable apartment room, great for travelling with young children. Also great location close to everything.
Location, close to Congress Center, the staff was very helpfull, convinience of the apartment price of breakfast, no wi-fi in the room
Its like a home away from home
The convience of walking distance to interesting places and having a kitchen no complaints
Fantastic In longer stays, the hotel must provide just a single room cleanliness.
Convenient location and very clean.
Staff was pretty kind and helpful. Hotel itself has very good (central) location, parking facility under the hotel was a big advantage at arrival and departure, but also if you go there by car. Kitchenette was well equipped. There was no dvd player in the room, this is just rather a comment. I think this could be a good small added value for families with kids who are visiting Basel as tourists.
The room is big, clean with modern and new furnishing. The kitchen is fully equipped and functionally. Having free wireless Internet access in the room would make our stay a perfect one
The apartments were new and clean with all you could want. We thought we were getting a 2 bedroom apartment for 4 of us when it was the same as the one bedroom with 2 people on a pull out bed on the sofa. It definitly wasn't big enough for the 4 of us.
Really handy for the trams, with a stop right outside No coffee facilities in room, wireless internet very intermittant (it didn't work for 24hrs of my stay)
having a garege location in the heart of the city is very nice
The location. Close to city nter and well connected to public transport. This is an old hotel and the rooms are tatty. There were stains on the carpet chair and one had the feling of being in a dirty environment. The internet did not work and the bed was uncomfortable. The rate was outrageous for the acommodation provided and the breakfast was limited and of poor quality.
The only good thing is the location. The hotel is worse than many of youth hostels i have ever been. Dirty, Tiny room and unconfortable. The parking lot smell rubish and the access from there to the reception seemed a horror movie. The forniture od the room could have been an old kitkchen cupboard ... awsome...Really dissapointing.
Nice location. Well affordable price. Friendly staff. WIFI is free but slow. And I could not get on to the Internet on the first day.
Good hotel for business travel right in the middle of Basel The corridors need to be lit properly
Pleasant breakfast room with good continental breakfast. Convenient location for walking into the City.
The staff were extremely helpful and informative and the location was superb. It is a budget hotel but was excellent value for money
Decent room with basic necessity. Pillow too soft; Rooms face traffic junction where it is noisy till midnight
Great value, great location and nice and warm
Friendly staff, central location near public transportation. Free public transportation pass was a nice surprise.
Service was friendly..room was very clean & a nice size
Friendly, knowledgable staff. Very good central location, near one if the major bridges over the river Rhine. Free mobility card provided for public transport and tram stops adjacent to the hotel. Rooms basic and a bit dated.
Nice room quiet location facing the Garden All fine
The hotel was excellent in every way. The staff were most helpful and welcoming. The restaurant provided good food in a very pleasant atmosphere and we would happily stay there again.
Very nice 3 star hotel which shares dining facilities with the Palazzo, a 4 star hotel immediately next door. Very accomodating staff. The Price! But Basel may be an expensive city.
free bike rental
The supportive attitude of the hotel employees. The pillows on the bed are abit to soft for my liking.
The friendliness and helpfulness of the staff, that it was close to trams and buses and that it felt safe. Free wi-fi, I think hotels that charge for this are cheap, it does not cost them anything. Small exercise room, but had the machine I required. the remote control was in poor condition numbers worn away and the batteries needed fixin', previous guest's body hair (1) in the shower - just one stray, and everything else was very clean, however you notice this...
Very close to public transfer It was extremely expensive. CHF 290 for a night (approx $300) in a three star hotel is far too much.
It was a small, but cosy hotel. Since it is very new it looks very modern. The room was quite big, even without the balcony. The employees were very friendly. The breakfast was simple, but o.k. The internet is wired on the rooms, but a long cable has been provided. I enjoyed the bath.
Location was good, staff was friendly, room was fairly clean Room was very small, furniture was old, the sink was in the wardrobe, poor facilities, too expensive, loud at night.
All the facilities are in good condition. Everything (sheets, blanket, pillows, etc.) is very clean. Kitchen is very advanced.
Hotel was clean and reception was friendly. Attached restaurant was good. I ate there twice. Location was great. Tram stopped 1/2 block away. River only 5 minute walk as is shopping. No air conditioning. If you get a south facing room in warm weather you will regret it.
The staff was very helpful and friendly! The breakfast was very good also.
Very friendly staff who spoke perfect English. Good location as tram stops right outside.
Hotel in a very good central location just a few steps away from the tram stop. Staff very helpful. Comfortable room which show signs of age. very poor breakfast
Staff was very kind and helpful
location no parking for car
Kindlness of staff The single room is very small
The friendliness of the staff!
Great location, a few steps from the tram stop. Hotel staff was very helpful. Breakfast was good and the dinner at the restaurant was delicious. The heater in my room didn't work. After a certain hour the reception is closed and I couldn't change the room.
it was very convenient and comfortable staff were helpful and friendly the breakfast was limited I look for yoghurt and fresh fruit
Hotel are located near the conference may be 2-3 minutes walk. The hotel stuff are kindly, very nice, and helpful. no internet connection
location,cleanliness,price. majority of staff (Swiss people) dont speak any english
comfortable beds no free parking
Good basic hotel, very clean with helpful staff. Hotel is in good location with easy access to centre of town via tram. Hotel had everything we could expect for the price
The hotel is just a couple of tram stops, or walking distance from the main center of the city. The interiors are very neutral giving the hotel a touch of design feeling.
Friendly staff, room clean and modern, position. The heaters were off and it was a bit cold in the room at night.
Clean. 1. Not allow check-in earlier than 3pm, have to pay CHF5 to put backpack or luggage in a locker behind the reception room. 2. Bath room size is 6' x 2.5', it has shower floor shared with the sink and toilet, so after shower, whole bath room floor is wet. 2. Bed room only has bed - no chair, no table, no cup, no place to put luggage. Has TV but need to pay.
The price of the room was very cheap by Basel prices. The room was clean and the staff were helpful. If your room faces the main road the trams are quite noisy.
Other than a few hangers, the only storage is the window ledge. Bathroom is very small. Bring your own shampoo.