Room 138 to warm (the only means of cooling was a desk top fan),service in restaurant still too slow,waiting for service and between courses.I Booked an extra night and was quoted 49 pounds initially then 52 pounds,apparently it changes dependent on number of people staying.On the third (Extra) night the door key did not activate the lock,I had to walk a considerable distance back to reception to get it enabled.I Was unable to get breakfast on Saturday or Sunday as the time written on my paperwork was 6.00am to 9.00am,although on the weekend breakfast starts at 8.00am,I needed to be elsewhere at 8.00am I would have stayed somewhere else if this had been pointed out to me.
Nice selection of menu the red snapper is recommended, desert menu very tempting but abstained on this occassion
very nice all round stay.
Friendly helpful staff
the staff and service were fantastic and nothing too much trouble the food in the reastaurant was poor
The decor in the bar and restaurant was good with a relaxing atmosphere. Despite a problem with my booking (ie they could not find it initially) the staff were helpful. Restaurant staff also very friendly. My colleagueas had to wait for over one hour for food despiet the low numbers in the retaurant. Very disappointing.
This hotel was excellent value for money. The guarantee of satisfaction given at check in was much appreciated, although not needed!
Shower in room not very powerful when hot dial was turned but was adequate.
The breakfast is very value for money. The rooms were very clean and spacious and I liked the idea of having a separate bar to go and have a drink in
friendly staff - comfortable room.
close to the dog track, no other reason, woul;d use again for same reason have a good night at the dogs loads of wine then who cares staff none, only at check in number on front desk to call for service, design like eastern block 80's style but ok mfor the cause
convenience as a stopover on a long trip
friendly helpful staff. en suite bathroom good size for budget accommodation although shower cubicle too small not bad enough to make formal complaint but: matresses lumpy nd shower cubicle too small to move I hit my head on wall
Quiet & clean No toilet or shower in room which was not obvious when I booked
Staff were very pleasant and helpful
Plenty of parking .easy to find. friendly staff member
Very good valuefor money and the reception staff were very helpful The hotel sign was at high level and I drove past it at first
Price, convenience. Infrastructure starting to age.
It was quite Booking in we arrived at 14.05pm told that our room was still occupied but they would go and tell them to vacate the room then they would have to clean the room !we had to go into the town to waste some time cost us petrol & time we rang them at 16.00 and they said our room was now ready they had rang me on the wednesday to ask what time we would be arriving I told them 14.00.it states you have to be out of your room by 10.00am and can book in from 14.00 till23.00?
The price. Nowhere comfortable to sit in the room.
This is our 2nd time staying here and we have found it on both occasions very enjoyable because of friendly, efficient staff, good food, clean and comfortable rooms, nice gym and pool and an excellent location for our purposes. not a complaint but an observation. Irish bars have a better variety of soft drinks for those that don't or can't drink alcohol i.e red lemonade, cidona and very popular in Ireland, lucozade.
Very friendly and courtious staff
Very clean hotel, good spa and pool, nice breakfast and very pleasant helpful staff Evening meal was absolutely dire - a "medium rare" steak was well done, waited 40mins for starter - bread and oil and what tasted like tinned soup. Vile frozen chips not fresh hand cut. Terrible coffee. Do not eat dinner here but otherwise good hotel
shower very poor no preasure. room 319
Out of town situation, close to wedding venue. Bar prices.
The bar area was very friendly and inviting The heating wasn't turned on in our room - it was very cold on arrival. However your staff were very quick to rectify the problem. Perhaps something that should have been checked before we arrived.
The staff were all very helpfull and polite. The bedroom was very small not quite what I expected for an executive room and very noisy being above the front of the hotel.
loved everything the breakfast was fantastic bed was comfortable more than 1 pillow
Large comfy bed and choice of pillows, plenty of free car parking Room was very warm and no aircon. Unable to open window more than a few inches. Breakfast rather dried up from being kept warm for a long time
Location - it was close to where we were visiting Not great value for money.
helpfulness of staff, cleanliness and location no lift (elevator)
visit the area
Excellent restaurant Heating a little too high
Always clean, staff always friendly. None
It's an old hotel which has been very well modernised without spoiling its character. No problems at all.
Room was too hot
great location and a great staff.
Good location and comfortable room
Friendly staff Slow to check out. Needed more staff on at this peak time. Very noisy outside on sat night
even with thermostat turned off;the room was very warm all night.
city center location
Cobwebs in shower, shower loose on wall
cant think of one single thing, alround good early in the morning theres a noise not sure what it was sounded like the water heating up, this was about 4am it was their for the rest of the night, breakfast was not included in the price.
Friendly and helpful staff Poor security - Front door unlocked all night. Room windows if left open have easy access from ground level rear car park. Yale lock missing from room door. Fire doors illegally wedged open overnight.
Location is ideal for walking into Peterborough and very close to Golf Club Plastic table cloths in the dining room
Quietness. Size of room. Climb up stairs.
the receptionist was helpful The family room was outside.
Nothing in particular. Everything was very average. The shower in my room was virtually stone cold and had very little water pressure. I drew this to the owners attention when paying and did not even receive an apology, let alone a slight reduction in price by way of compensation.
Access to town centre
We really liked the stay, very excellent service and location,Thank you. The bathroom was not the best but very good beds. If going to Peterboruogh again we are coming back. Olav and Aase Njaa
Nothing It was dirty, rooms had been smoked in, all the linen smelt of smoke,we had to change rooms, but only alittle better. Would not use or recommend this hotel to anyone, terrible. Would like a full refund if possible.
Daysinn Peterborough was easily accessible from major roads and handy for town shopping centre. Pleasant stay
Basic good value for money. Ac in room. Excellent shower. Comfortable bed. Helpful front desk staff. None
Staff friendly and helpful. Bed comfortable. We were offered a change of room but declined as we had a lot of luggage and two dogs we would have to relocate. Toilet used and unflushed. Basin dirty. No sugar and tea bags with hospitality tray. Epos machine would not accept cards and after 4 attempts had to do it manually and there was no spare machine available
Good shower, I like the big squeezy bottles of shower gel and soap (greener than individual soaps that get binned after one night), quiet given the location. Excellent for a budget hotel to provide a hairdryer in room and hot chocolate on the hospitality tray. No bar on site (or anywhere to buy even a bottle of beer to enjoy in the room) and only junk food dining (we don't regard a choice between kfc, Pizza Hut, McDonalds and the usual motorway services rubbish as much of a choice). Great that there was an m&s on site but that's no good for a hot dinner.
The rooms are excellent value for money. Well designed rooms are very comfortable. Staff were most friendly and helpful. No complaints!
Nicely appointed rooms and very quiet. No soap in the shower dispencer, the towels are too small ( hand towels only), one light not working over the desk area.
A well cleaned room with adequate facilities. very convenient for East of England show ground air co/ heating not working properly. Shower, although thermostatic, was inclined to variable temperatures
It has all the necessitities in the room and it is always quiet N/A
Reliability, in a word. You know what to expect and it is delivered.
The food is superb especially given the price. Also great local beers.
The Owner & Staff personally made us most welcome & were helpful in providing information about local Events & Places of interest.We will certainly make another visit. M.P. Harding.
The location beside the river gave a very pleasant place to relax in the sun. Unfortunately flies in the restaurant made eating a bit uncomfortable. We mentioned this and are advised that it has been addressed by spraying.
Lovely surroundings, good food, helpful staff. In good proximity for Stamford. Clean comfortable rooms. Nowhere to sit when wedding party in bar.
The hotel is very well situated near the river Nene beautiful location food was first class would recommemd and we will return without hesitation.te room are spotless and just a few yards form main Pup area local beers are to die for,all in all this is a very good place to stay for a short break and if i will give it 10 out of 10 .
An excellent hotel
Excellent rooms, very nice original beamed, bar & restaurant area. Hotel has good parking, garden going down to the river and set in a lovely village. Ideal for a weekend break. A little sparse on staff - had to find receptionist to check in and again to check out.
The restaurant meal was excellent as was the service. Every mouthful was to be savoured. Pleasant relaxing environment. Disappointing that the restaurtant was not open on Sunday evening and we could not make the Sunday lunch srving times.
Fantastic Food. Good size rooms. Modern clean layouth. One member of staff a little abrupt on arrival. Other staff tried very hard.
Good food, good rooms, nice village
Excellent location 2 mins from town centre, opposite river. Tastefully restored elegant Georgian manor house. Very well presented rooms and annexe. Large rear well kept garden and terrace. Ample car parking. Excellent full English breakfast, using some of the finest sausages. Very helpful, polite staff. Relaxing lounge, elegantly furnished with free papers, leading to full modern bar. highly recommended, very pleasant stay
Friendly, helpful staff and very nicely decorated rooms throughout the hotel. The location of the hotel was especially good for access to the town centre. There was a slight problem with slow service at breakfast on the second morning.
The room was modern and tastefully furnished. The food was well presented and tasty. Looked a little rough from the outside
Lovely historic building in process of refurbishment and redecoration.excellent food in restaurant . freindly , helpfull staff couldnt help enough with any request. Some work still in progress.
Stayed at Cley Hall for 1 night whilst visiting family. Excellent location, excellent room, very clean, staff extremely helpful. Excellent breakfast. Cannot fault Cley Hall. Would definitely use again
Standard of room and bathroom were excellent. Breakfast was first class. Hotel very stylish. Not really apart from room overlooked road and could be a problem to light sleepers.
The staff were excellent. All meals were to a very high standard and the service was excellent. The jazz band at Sunday lunch time was a nice idea.
The location by the river and an easy walk into Town. Hotel facilities good and friendly staff.
Good breakfast, nice lad on reception in the morning,nice flat screen tv although had to tune it in ourselves!! Hotel not recieved our booking, they had a wedding on luckily they had a room, although I dont think that it was the executive suite we had booked by looking at the picture when we got back, the room was across the yard went straight on to a beige carpet which was dirty! Told no dining that evening due to the wedding (are they allowed to do that) good job we were going out for a chinese.
All good except as stated below. Restaurant excellent. This is the second time I have booked this hotel online using this facility. The first occasion my reservation was made for the day before I arrived in spite of my confirmation showing the dates I booked. On this occasion the hotel had not been notified of my reservation and therefore had no record of me. This is not acceptable after a six hour journey to get there and find there is no room.
The receptionist was very pleasant and friendly and the hotel is within a reasonable walking distance of the city centre.It is comfortable and welcoming and a nice breakfast is included.I would certainly stay ther again
the staff, helpful and polite the room was a little dated/tired looking
Comfortable,clean,warm room. Good breakfast. Well lit secure car park. None
Room very small. Room was basic.
It was close to a bus stop.
B&B 22August Room good; had to leave before breakfast; sandwiches instead good. 31 August Room 19.Musty smell;faulty razor light;very noisy extractor fan;rubber shower attachment unusable;TVnear the ceilng not watchable.Suggest room19 needs a complete revamp See above
The Hotel was very clean and tidy, easy to find, and the staff were very friendly Some local information about restaurants, country pubs etc would have been very helpfull.
the food was very good the bed was very uncomfortable
A very friendly well run by a charming family No
Staff were very helpful even if the rooms were very basic. The final room was just fine even if the taps were a little difficult. Breakfast was reasonable service good. Rooms 10 and 11 were too close to the pumps and therefore noisy. Room 27 was on top of the stairs and was subject to people clumping up and down, plus door opening and closing. Not good. Room 16 was good but took a long time to sort out but staff were very helpful.
Beautiful hotel, lovely rooms Car park was too small
Very nice large room, good food in restaurant. Excellent location for town of Stamford. Radiator wasn't working properly - and it was bitterly cold. They did provide an electric fire. Bathroom very small, not much room to move around.
The staff were very good, food very good & super central location. It was warm in the room (below freezing outside). Very comfortable bed & bedding. We were in room 45, the Hayloft, it was seperate from the rest of the hotel (not a problem) but the low celings were. I have lumps on my head to prove it & I'm only 5ft 7ins. Our friends room in the mail building vas fine.
Room was cold - no heating and window open. Wet shower meant that the bathroom was unusable after showering. Very small room. No space in dining room, had to eat in annex. Room access key expired before departure time.
Location, bar Smell of food in rooms in main part of hotel
The bed was very comfortable and the food at the hotel was very good.
central location, facilities in the hotel, room size and comfort, special discount rates
Good location for centre of Stamford - friendly helpful staff especially restaurant booking by web-site did not reveal room allocated was on top floor of town house - not suitable for unfit over 70's. Room was moved to hotel (room 4) but situated opposite to premises to disco that played loud music until early hours on both nights of our stay
Our room was absolutely beautiful and extremely spacious. It was great value for money and very handy for Stamford centre. Our room was located in the Cottage, across the courtyard from the main building, the whole property is lovely and feels very secluded, and romantic. There was a wonderful breakfast provided in the morning and check out was a bit later than usual. We would definitely stay here again. The only downside of our lovely room was that our enormous king size bed was in fact 2 single beds pushed together which left a huge ridge running right down the middle of our bed. This made it very uncomfortable! Also as we were checking out we found a notice written in very small text on the back of our key packet that we were entitled to a complimentary round of drinks in the hotel bar on our first night in the hotel. No one had mentioned this to us or pointed it out which was a bit annoying as we had had a few drinks in the bar.
The quality and attention to detail of the room furnishings and the general attitude and service provided.
A no hassle experience
location and comfort hairdryer in room did not work
easy to find pleasent loacation good views over rowing course Thw WiFi was too weak in the room to allow connection of my laptop
Good location My room and the general reception areas are in need of an update
The riverside walk into city centre.
The hotel staff were very sorry and couldnt have been more helpful offering us a reduction after a complaint about our room. Main areas (bar, lobby, lounging areas) of hotel were of a good standard, view of lake great. We had a very poor stay. Dirty room, hairs in bath, blood on bathroom floor, stains on the 'clean' towels, very old sagging uncomfortable bed.
It was well located for my business needs. Staff very attentive.
Relaxed Atmosphere Untidy and scruffy appearance,external litter and daad weeds in the planters on the veranda
The hotel was of a high standard in all departments The cost was high however the standards were high so maybe I am being picky.
We did not stay as on seeing the room it was not as described online and did not have a toilet in the room. The manager was very understanding and said she would not charge us for the room and we left to go home. The online description is totally misleading and the hotel is nothing like the photos.
Friendly atmosphe. Good food esp breakfast.
The bar area was pleasant - as were the staff. Did not dine here, but breakfast was pretty good, though not exceptional. The room was very tired and badly furnished - though the beds were ok. Our room was not fully en-suite. There was a small sink and a badly functioning shower. (Although friends also staying had full en suite facilities) The toilet - which was very old and a litytle grubby was across the corridor and we were not made aware of this at time of booking. Carpet was cheap and grubby.
Located in a charming village where there are some walks in nice countryside Room was small with minimal furnishing. Bathroom also small with utalitarian fittings. Room on ground floor next to gravel road to car park so some traffic noise. Overall the price of room very excessive considering quality of accommodation
Nice location, good breakfast. Lack of routine maintenance let the room down - shower was not working properly, shower door broken, wardrobe door broken. Room decor and furniture old and tired.
Bar and dining area very pleasant. Cooked breakfast was ok. Plenty of parking area. Stayed here several years ago and experienced a very enjoyable experience with the then hosts. On arrival the staff member at reception had great difficulty raising a smile and made not the slightest effort to make us feel welcome.Only on arrival were we informed there was no toilet in the room--it was across the corridor and turned out to be very tired looking and dated.The receptionist then asked if not having a toilet in the room was a problem.We made it clear that we had anticipated en-suite facilities and asked if there was an alternative room.We were told quite bluntly that there wasn'T.For the price we expected en-suite facilities. We were given no info.as to what time breakfast was served or where it was served---we had to ask. The shower was very small and difficult to access.The sink was miniscule. When arriving at 07.30 for breakfast(served 7.00 till 09.00)there was no-one around.We helped ourselves to cereal and juice and waited patiently. At 7.45 after going to look for any signs of movement to progress our breakfast the same member of staff from the previous evening finally appeared.There was no greeting and no apology for not being present earlier. Whilst eating our cooked breakfast there was loud swearing between staff in the kitchen who appeared oblivious to the fact that we could hear them from where we were seated in the dining area.
the food was not of a good standard and generally the place needed a good clean on the surface it looked good but was not
Friendly and full of character. Great cask ales and good food.
Friendly staff and ambience Uneven surface in the corridor; romm a little cramped and the bed decidedly hard
The staff were really good, very helpfull. Also the standard of the food was excellent. would definitely stay again.
Location and staff
Pleasant, clean rooms. Could have been more choice at breakfast
The breakfasts were excellent and good value for money. The WiFi coverage wasnt good in my room.
Good price, Good breakfast for £5 A little noisy
Room was clean and nicely decorated and bed was comfy with a firm mattress. Everything worked in the en suite.. Excellent English breakfast. The South Africa owners were very hospitable. Wi Fi was not working.
polite staff, clean comfortable room well modernised, good breakfast long walk to town centre
Friendly staff who made every effort to ensure we were satisfied with the service. Excellent breakfast. Easy walk to city centre.
This is a good clean urban B&B within walking distance of the railway station and central business district. I've only seen the ground floor. I'm not aware that it does any meals other than breakfast as a £6 extra. It served its purpose as a cheaper stay than the hotel at which my conference was staged in Peterborough without the need to use taxis. Breakfast was fine. Staff friendly. Finding it on foot from the station wasnt quite straight forward as few had heard of it, and it was just off all public street-maps. Possibly a map in your booking.com print-out might help there. Orange mobile reception poor to dead, ~(a common problem elsewhere and obviously not in the control of management) and there was no other means of making or receiving calls home. Manager apologised for temporary break in wifi service (supplier changing) but I wasnt trying to use this anyway so not a problem to me. Presumably the wifi will improve shortly.
Everything was very clean and pleasant. Beds were very comfortable and staff very friendly
Very good clean spa and room great value for money
I was very impressed by the hotel -one of the best Best Western hotels I have stayed at
Everything that applied to me was great..wished I had taken the swim suit ..will remember next time hope to return a minor thing..but it is keeping with the locus..the car park surface was woodland so a disaster to keep your footwear clean or avoid sinking when damp/wet as you walk over it
Friendly staff Room service quick and food hot Could not stand up in bath for a shower because of sloping ceiling
Comfy lounge areas adjoining Inn tables dirty/sticky. reception staff customer friendly toyour face but spoke behind people's backs to each other.
Being able to relax in the health spa with the kids was enjoyable and fun for all.
This hotel was very friendly and comfortable.
My colleague's wedding! The fact that there was not a proper shower in the bathroom as there was not enough head height above the bath
Setting and service
Everything, by far the best hotel I have stayed at in Peterborough
The room was spacious, clean,and the staff were very kind, helpful and professional Not enough room facilities ie. ironing equipment, bathing soap,
No phone in room, no public phone in the lobby, public transportation not close enough
Strong smell of Urine from Toilet
Hotel was of a good clean standard but the television was a box and a new flat screen would have been nice. The Hotel was using to the Beefeater next door for breakfast and evening meals. The service was a bit brisk and too eager to please which sounds good but when they are removing empty wine glasses, tea cups, and side plates from your table before you have finished your meal, you feel as if they want you out so they can re-lay the table for the next customer.
walk into ferry meadows country park or take a short taxi ride into peterborough
very polite friendly staff nice clean rooms good breakfast.
Convenience and comfort There was no phone in my room so when I had an accident late at night I had to get dressed and go to find help. This would have been an issue if I had injured myself.
Friendly staff, Value for money We were hoping to have bigger tv and dvd in the room
The room was noisy.
Location + carpark
Value for the monmey
The price was very reasonable and as we were staying for a Funeral it suited our purpose. The welcome and service were excellent and staff very friendly.
the room was so comfortable and i liked the atmosfer of the hotel that made me feel like being at home . the manager was so kind to me and helped me enjoy my trip, i love that place!