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location, comfort in need of renovation in main public areas
Very luxurios hotel with large rooms. Excellent hotel Internet is limited and cost. Internet should be free. I think it is unacceptable for a 5 star hotel to charge for this.
The hotel is the "Stara dama" (the old lady) among hotels. Such a luxurious history is rarely seen in hotels. This is the only hotel in Karlovy Vary that i would return to. It is not modernised and recuperated but it was my honor being its guest for a while. It was the end of season so hotel was kind of empty. Karlovy Vary also. We were generally dissapointed with a Karlovy Vary offerings. We thought this town is a spa center of Czech republic, but there are no pools and world of sauna anywhere or very poor content.Though sociologically very interesting town.
The breakfast is excellent and the room is really big and comfortable which is really good for vacation. Free wifi should be offered by the hotel.
The service in the grand dining room and in the main bar
Staff were great, very helpful and friendly, although language is not their greatest point. They could do with some more training in many respects but I feel they are on the right track. They call themselves a 5-star hotel. This is highly overrated. The building is beautiful and well preserved, but the breakfast (this is merely an exemple) is more 3-star, the food in the restaurant not great and someone ought to tell them that "nouvelle cuisine" is not hot anymore. Wellnes area is too small for a hotel this size, and there is no pool! The entire hotel could do with a proper airing; it smells...
It was cold in our room. We had two small blankets. The have to use a big blanket for such a big bed. The hairdrying model is too old. It must be changed with the modern model with the higher capacity.
Location was great. Room was spacious and very well appointed. Staff was helpful. All in all, a very good choice.
o ambiente the Becher Bar had a funny smell...
service,great food and breakfast,room was large,lovely dining room
Location and comfort of the stay.
Rooms needs to be renewed. It is 4 * Hotel but just the external side and restaurant.
Restarant, breakfast, Location, atmosphere very little lobby.
Room was very nice, the breakfast was wonderful. We were not able to have coffee or drinks in the evenings on the patio in front of the hotel. It was closed after 10.
Great room, friendly staff and good location. Nothing wrong with the decor for me, stayed in superior double room which was huge and very nice. Had problems with parking space that I reserved, staff tried to help but obviously limited in what they can do when someone else parks in it.
Central location, cleanliness of the hotel, friendly staff in reception. The massage was a bad experience. Unfriendly, unprofessional.
The staff were very attentive. Good location, good breakfast. Price
breakfests and friendly receptions I'd like more russian TV programs
The architecture of this hotel perfectly fits in the environment of the famous spa town of Karlovy Vary. I also liked the restaurant an the buffet breakfast.
Poblem with parking. I would reccomend to give more information about parking possibilities. Anyway, staff was very helpful in solving the problem
Good sized room, relaxed atmosphere, helpful service, excellent value.
just near everywhere, bus station, post, restaurant, spa, swimming, spring, shopping, river...Clear and nice.
Location is perfect, staff very friendly and helpful. Very quiet place. Good breakfast. Hotel is situated in a nice historic building, close to Termal pool. furniture is not very "fresh"
Great shampoo Couldnt get the free internet to work
Location is excellent. Services was very poor. It took 3 days to fix our shower. They turn off heating during night and it was very cold in the room.
Nice staff and perfect location in the very center of the town.
Romania is a good hotel for its price. Not really special, but it has everything you need, like a small refrigerator in the room.
Location is very comfortable for any goals in Karlovy Vary. Very friendshipful stuff. Problems with Wi-Fi Internet connection on 3th floor.
I wont parking!!!!! No parking
I liked the classy atmosphere and the perfect staff. The hotel was a great value for money and I would love to go back there again. Impeccable cleanliness, very nice location among romantic villas in a pleasant green part of town (5 min to center). Good facilities.
They took all money when I checked in. I was not be informed no hot water avairable in poor. Allmost all staff dose not speak English. Their behaviar was inpolite.
I was really impress with the SPA facilities, well equiped, clean, luxury,...etc.
Pleasant athmosphere, surroundings and appearance of the hotel and hotel facilities. Good quality standard. Nostalgic charme of the place in Karlovy Vary. The indifferent and reluctant friendliness of some staff members and lacking committment to guest services, which does not reflect the over all impression of the Hotel
Luxurious design of hall and restaurant areas, beautiful SPA with endless facilities, free parking, helpful (and Russian-speaking!) staff, breakfast with good variety can't find anything
No a la carte restaurant on the Satrurday night. They had a private function so they only offered a buffet. Not acceptable in a 5 star hotel.
Nothings Staff, Food, location
Very smiling staff
We were given a lot of attention. We felt like royalty. Breakfast was really good and the assortment of teabags, coffee and chocolate in the room was very welcoming! I didn't like the fact that we had to pay upon arrival.
Good location, good value for money. Breakfast is good too. Beds are a bit hard (seems to be everywhere in Czech republic), we had a bath and no shower, showering in the bath was a bit inconvenient due to lack of mounting shower head and lack of screen, rooms bit simple.
Spacious room Carelessness of the staff. The reception girl forgot to give back our passports to us. Only after a few hours when I found that my passport is not with me, I returned to the hotel and get it back.
Nice hotel, no complaint. Hard to communicate with staff in English, otherwise it's perfect.
The room . Yes, it was one guy who work in the restaurant - so impolite-rude and the breakfast was so rudimentary , the same things all the day .
The hotel is very well located, the rooms and wc are big, and some of them have balcony. None of the hotel employees on weekend speak a word of english and don't make any effort to try to understand who doesn´'t knows german, the only foreign language they know. I'm still waiting to te extra pillow I've asked in my arrival. The week employees have a small notions of english and are very nice. If you don't speek german and don't have any sense of adventure better choose another hotel
Well situated 10 minutes stroll from centre, near bus stop.All staff very helpful. Russian and German main tourist languages - limited English spoken. Comfotable well appointed rooms. Roof terrace a joy.Delightful park right opposite. My room overlooking the main street was very noisy
Excellent service, civility, very good food. All in all a very good place to stay
All fine. Wi-Fi in rooms.
central in the city, friendly people, helpful staff
cold water in swimming pool
Building, the room, place
Luxury, quiet place, convenient for city tour in Marienske Lazne The lack of inside garage to park the car
hotel room, spa facilities service reception, food + service restaurant were quite poor for a 5 stars hotel. Also the hotel has no facilities for children
The hotel itself and the room (appartement) were great! Staff in restaurants and in the spa: in restaurant they were watching TV, service was fair and without any smile... in spa they were unpleasant and without any activity
Nice interior in classic style helps to relax. Very good quality of bed linnen. Good equipment spa area.
We liked the location, look of the hotel, quality of czech cusine in the restaurant. Swiming pool was small and little rest area with not enough lounch chairs. With many children in the pool and around it was difficult relax. In addition the cost of the use (Czk260 per person) was not commensurate with the quality of the experience.
This was an excellent experience. Everything was all around superb, especially the staff who was most gracious. A Luxurious hotel and spa in a prime site above town, but also very welcoming, no stuffiness; absolutely comfortable. Great food variety & quality, too. Spa very very nice, but needed some more attention to cleanliness: others towels left behind in saunas, or cool pool not filled ahead of time in sauna room. Fixable.
The Hotel is very good, so is a service. Beautiful building, stylish restaurant and bar area. Excellent location. The rooms are good, but not the best. Although, the price for the room is more then adequate. Breakfast is very good. Free parking. Restaurant is good and stylish, but outrageously expensive for the place like Marianske Lasne. One can easily find a place for a dinner for a half of the price in Patriot.
Nice staff, large bed, good cuissine. Quite a noisy location.
very centrally located, friendly, small hotel the only thing is that it is difficult to approach with car, as it is surrounded by walking streets
The staff was very curtious and helpful. We were able to have a very late checkout because the hotel was not full, which was very nice. The hotel is in an excellent location, comfortable, clean, and the staff very helpful and friendly. We did not like the parking arrangement - it's not comfortable, but there is really nothing the hotel could do about it.
Design of room and dining hall. Airy, fresh and minimalictic, which is up to my taste. Breakfast is impeccable considering hotel size and budget. Location is superb. Only one flaw, there is no WiFi. 2 small warnings. If you are an early bird like me - breakfast starts quite late. The place doesn't have 'a view', rear rooms are facing hill, front rooms are facing street.
The staff was very friendly. I did not take anything, but the drinks in the room bar were very cheap. A fantastic breakfast!
The room was spacious, spotless and comfortable; hotel was right in the historic center of Karlovy Vary, within walking distance of sights and activities, all for a very reasonable price. We went there specifically for the FIBA womens basketball championships and especially appreciated the refrigerator in the room, the room internet access (not wireless), the filling breakfasts, and the helpfulness of the staff, despite our unfamiliarity with the Czech language. If returning to KV, would definitely stay there again. Parking was called "difficult" in reviews but they did not make clear the near impossibility of driving a car to the hotel, even to check in. The historic center of KV is largely a pedestrian mall. Once we arrived, the parking arranged by the hotel was fine - a few minutes' walk away. But finding our way there the first time (by car) was stressful and time-consuming, even with a map; specific arrival instructions would have made a huge difference, even if the instruction was "park your car at this location and walk to the hotel by this route."
everything was perfect, breakfast is very nice
Great value. We particularly liked the elegant simplicity of the place. There wasn't any gawdy bad art or junk everywhere like K.V. is full of. Comfortable. Very clean. Good taste. The staff were very helpful. I also can't complain about the breakfast, because we always got there late and missed a lot of the good stuff - but always managed to fill up nicely. Bathroom and shower were great too. And the location is incredibly convenient.
The location just couldn't be beat for the price. The breakfast was great, staff very friendly, rooms and bathrooms huge...really decent hotel. This is not a 4-star hotel. I've stayed at a 4-star Hilton in the middle of London...this is not the same, though still good. They forgot the towels in our room and we only figured that out when we got out of the shower. The double bed was two win beds pushed together (normal for Europe), but they weren't hooked together, so all night the beds just slid apart. We tried to fix it but the bed was actually broken. Also, with two of the hotel staff I had to switch to German to be able to communicate effectively. "Free WiFi" did not exist, the hotel said that in Czech, the website would read something like "free internet with cable," but the English version led to me bringing my iPad and iPhone and not being able to get a stitch of the web
everything is pefect. It's a very nice choice for us. nothing
Good location, very clean and spacious rooms. Nice atmosphere. Friendly and helpful staff.
Big light number with completely equipped kitchen, washing and сушильной by machines. The affable personnel, the convenient free-of-charge parking, a convenient site, the good price To diversify breakfasts.
The room was amazing. It was big and had lots of drawers to put our clothes away. The view was amazing. Would have like to have complimentary tea & coffee.
We felt very well in this hotel,the staff was very frendly and gave us a lot of good advice about the resort,breakfast ok,all the facility in the room.
The room was clean, well decorated, large, comfortable, and had a beautiful view. Breakfast was good and it was nice to have parking.
good location, friendly reception, big room and free internet a little bit too expensive
it was great staying in this hotel. we had a corner room that had 3 huge windows and a nice view. good breakfast. great location. great value for money..
Very nice hotel vith free parking near centr of city. The hot springs galery is very nearby, 2 minutes if you go slowly.
Very nice view, spacious room, quiet.
Very good position and good view, good sound isolation, friendly staff, free parking! Breakfast qould be better!
Very nice and clean spa facilities (pool, sauna) as well as great bar. Average age of guests is probably around 70.
Hotel is nice and spacious Dinning room is too hot and creates an area for infection. Marienbad itself is gone history and there is for several month stomach flue in Marienbad. Guest must be informed about this,did not happen, as a result I cam home more ill then I went there for a cure
Great for relax weekend. We felt like we are in Germany and not in Czech Republic. Everything was on German, the stuff doesn't speak English at all. The room was great but the bed was very uncomfortable.
Excellent experience! The accommodations, spa facilities and treatments, food, customer service and overall atmosphere of the hotel were excellent and enjoyable. It was nice to have the parking garage available. Good location for walking around Marienbad. I would definitely recommend this hotel for a relaxing weekend trip. The only comment regarding the room is that the carpet is starting to look worn.