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1) The business centre. It was very useful for me. 2) Breakfast was decent, but I think the team could be more friendly to a foriegner, by asking if they need anything....it would go a long way 3) I was surprised, that there were no bell boys. This really amazed me, when the front desk girl walked up with me...it was a lovely gesture...and I respect that a lot. 1) Wished there was more to do and see on the property 2) I was expecting a Suite, I did not get an answer when I had booked it and I did not know what it costs, as I wanted to stay in a Suite. 3) I would like more channels on the TV. 4) My booking done through www.booking.com had been in principle ignored. ie, I was first offered 2 separate beds and smoking option, I had to finally settle for smoking option as I wanted a king bed as per what I had booked!!
Clean, well decorated, attractive, and comfortable room. Old tv without hd. Most hotels these days have flat screen hd. But this is not critical. Appreciated the wifi in the room at no charge None really
They charged unwanted things for me . And no compline try break breakfast
Friendly staff premises very clean.Especially liked the welcome cookie..Breakfast room staff gave the start of your day a good buzz. Overall very pleasant!! The walk to get to the room, but then it is a big hotel.
Really good service. I will stay again.
The stay was great the service was outstanding i will definetly go back
Comfortable and clean Needs a snack bar in addition to main restaurant . Something for quick bagel, muffin, donut in morning
Room it's very clean and the pool The back stairway do you need pay attention it's smell bad (pp)
Close to where I needee to go Very outdated and not very welcoming.
The pool water was a pretty blue This place is old, run down, and needs to be bombed and start over. Room was filthy, carpet disgusting, bed saggy, Internet spotty, TV limited, walls thin, and everything thing smelled like your older cousin's garage apartment back in the 70's. My room looked nothing like the photos on-line. Front desk worker was surly at best.
Location I don't know where to begin. When I arrived, the person behind the desk couldn't get off the phone to greet me properly. Next, he scanned my drivers license, which I found odd that he had to do that. The hotel needs to be painted, and updated with new amenities such as the television in the room. The TVs are old tube TVs with no remote. The cable was spotty at best. For the price I paid per night, I expected better. It should be considered fraud to pay more than $50 to $60 a night to stay here.
Friendly treatment by the recepcionist. Excellent price for short stays.
good location at a reasonable price; 20 minutes by car from alewife T station, cambridge, for convenient traveling into Boston outdated room accommodations
Convenient location. Toilet backed up. Managment provided plunger.
Comfortable and clean, but recommended only for short stays, since there's nothing in the area. This motel is very basic. There's no breakfast and there are very few places around for breakfast, lunch or dinner. The city has no social life at all, so you have to take the car to go to Cambridge or Boston, which are far than expected (40-50 min). Personnel not very helpful.
the room was clean but the smell was ugly poor detergernts. enoungh for one night only.
The price was so low that I was expecting to be cheated, but the reviews were excellent, so I tried it. We were 2 and we both found this motel wonderful, it's really quiet, in a nice location, well-kept, the rooms are very clean and the staff is extremely nice. It was a great value for the money we spent, and we would surely stay here again. It's a little bit far from Boston, but with a car it is 10 minutes drive and there is a 7$ parking for the whole day!
Nothing Rooms were disgusting, they don't move furniture when vacuuming the floor.
hotel was basic clean no noise nice clientele ice cream parlor right next door convenience 2 mins away bedspreads
Convenient budget motel near Boston, quick drive to Cambridge via Route 2. Includes pastry and coffee or tea. We got on our way quickly and easily.
I liked the facilities in my room I did not like the bathroom shower and the door which could not be locked
Nice area. Right next to a great ice cream shop. The room had a weird smell. The closet had a piece of ceiling missing exposing it to the attic. Could not use wi-fi or cell phone in the room.
Room was clean and well maintained. Some breakfast items were above expectations while others were below expectations (is it possible to water down scrambled eggs...seemed like it). Too few staff speak or understand english. Advertised items (grab and go breakfast) did not exist, and given a run -around when I asked about it (last person in the chain said "no!"). Overflowing trash can in front of the hotel is an eyesore and sanitary issue.
My sister and I enjoyed the suite! Plenty of room and the kitchen added an extra plus.
The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay
Danielle and Heather at the front desk were very helpful and friendly. Overall the staff seemed very nice. I would go back.
The hotel offers large suites with friendly and green surroundings. As European, I don't like the fact that all breakfeast dishes are plastic and to be trashed (knowing that this is still common in the US...)
The staff was amazingly friendly--from the front desk to the breakfast crew to the room maintenance staff. Also, the location gave great access to major highways as well as Middlesex Turnpike (to get to the Alewife T station). It would be nice if they could refinish the metal in the elevator cabs. The rest of the interior decorations were fun and creative, but then you get into elevators that look abused and it took away from the overall effect.
The staff was very friendly. The room was big and well kept.
The breakfast was wonderful! The room was very cozy and the bed was comfortable. Good lighting in the bathroom and good water pressure. The old blower/heater unit on the floor,against the wall. Feels very 1970s!
Everyone I encountered was helpful. After only 2 days staff were saying hello. Having a Starbucks set up in the morning was particularly nice. Dining in the restaurant was fantastic. Food very good. The facility is over priced for the suburbs. The rooms Do not justify the price.
The cleanliness of the room was amazing. The decor was great. The staff was very friendly. There was nothing I didn't like.
I loved the pool, hot tub, and sauna. It was so nice and relaxing. I particularly liked that it all stayed open until 11pm, because at so many hotels the hours are hard to use. 6am-11pm gave us plenty of time to take full advantage of the relaxing. The beds were very comfy. The services was nice. We had room service breakfast and the man who brought it was very nice and polite. The front desk helped us a lot by allowing us an extending check out due to a wedding we had to prep for. The fire place and wall of water in the lobby were beautiful. It is a great location. Peacefully situated but also close to a huge mall so you can get all sorts of food and anything you needed. The restaurant and room service in the hotel were very expensive. Luckily there is a mall down the street with much more affordable options. We went the the rain forest cafe and had fun. Other than that I really loved everything. It was a great day and just what we needed.
Location is nice. Right off the highway and close to upscale mall. Need more selections in the longe. Didn't seem to care about upgrading elites.
Liked the room. Breakfast was very nice. Staff very friendly & accomodating. Convenient to hospital and loved the shuttle. Asked for a robe & extra blankets as my husband had surgery the day before & was cold. Staff brought them, but they were both so raggedy & torn that I almost hated using them. Seriously they need to be brought to the local shelter for dogs. Time to replace or don't offer them.
Very nice lobby / restaurant area. Extremely comfortable beds. Inconvenient facilities and amenities in the room. Room had "budget"-grade fixtures and amenities (bathroom / furniture in room). Not pleased with that after paying for a premium hotel.
Comfortable and quiet
a very short visit, great room!
This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice. The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!
Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.
The shuttle drivers were extraordinarily friendly! Alfred mentioned that we were near Lexington and took me to all of the sights. He and the other drivers definitely helped to make my weekend stay awesome! The room itself was wonderful and very comforting to come home to each night! 5/5 would recommend.
good quality hotel with excellent services
The staff was very nice,we felt very velcome and it was nice to have the scuttle driving os to the mall .
The hotel was very good value,convenient to access,the staff was fiorst class and we enjoyed our stay. not applicable
just a very nice place- everything was wonderful just finding it in the dark, sign by the road would help
I like the atmosphere and everyone was very nice and it was quite too. I didn't like how small the bathroom was..I felt closed in, also didn't like that my room was next to an elevator.
Immaculate!! Very Friendly Staff,very nice room. LOVE the real glass doors in the shower Wish this were the case with all hotels, a real bargain at $---
It was clean, new rooms, perfect kitchen!! Breakfast was fabulous!!!
This guest did not leave comments about this hotel.
fully equipped for small family trip
We booked a big two-bedroom suite and overall it is a great experience. Everyone loves it and we enjoyed everything about the hotel. No
One bedroom suite was wonderful with fully equipped kitchen and large bathroom. The hallways and our guest room were in desperate need of vacuuming.
cleaness The noise from the parking lot and the room above us.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Convenient location for my conference. Comfortable accommodations. The hotel is clean and well run but is starting to look a bit run-down. A face lift would help.
The staff was very accommodating and friendly!!! No
I had an extremely pleasant stay, and would absolutely recommend this hotel to anyone who is looking for an affordable option right outside of Boston that has exceptional customer service. I stayed here on a visit from FL to see my family, and wanted to enjoy the serene environment of Lexington as an escape from the city. Everything was flawless with our stay.
From the time I walked through the door, I was the most important person standing in front of the agent. They made me feel like I had stayed there before. They made sure at everthing was taken care of. None
It was very different from the standard hotel looks, in that they are very colorful and the organization of the space and room is very unique. Definitely nice to see a hotel that is not the standard fare, especially outside of a major city. The king sized bed was pillow top and felt amazing. They had so many pillows on the bed that we had to move some off to a lounge chair. They gave out (free) bags of ice downstairs in the snack bar area instead of having an ice dispenser on each floor, which was another oddity, but we were ok with that. No complimentary breakfast, but there was an area where they served food if you wanted to order it for 24hrs. They have shampoo and body soap dispensers that are attached to the wall under the shower head. First time we saw that, and not sure if we liked it or not because it can be opened by guests and refilled, but it was better if you use a lot of shampoo and conditioner. They use Bliss products which was nice. Room was very well lit, with two separate overhead reading lights at the bed. Indoor pool was nice since it closed at 11pm. The water was a good temp but theres lots of chlorine in that water though. Overall a clean and neat experience at this hotel. I'd recommend it. Water pressure in the shower could be better. It didn't feel strong enough to wash away all the soap. Hard to get out of the parking lot of the hotel into the main road, as the stop light took about 8 minutes to change to green. Not sure if this may be a city street light issue, but they should probably have a better exit onto a main road. Bathroom could be a bit bigger as the fridge was underneath the bathroom sink.
the staff were both kind and helpful
Very clean, modern and the staff was so helpful and sweet. Not a thing.
The bar area, food was good, drinks we're good. The contemporary look was nice, overall great experience. The pool area was very small and extremely hot.
The building is a leed gold, which means green energy efficient building with great indoor air quality. The hotel staff was very professional and helpful. I would love to stay there again. The pool water was full of salt and chlorine.
Spacious, clean rooms. Would be nice to have a dry cleaning service available. And a short guide/map to breakfast locations around since the hotel offers none.
The bed was comfortable, and the hotel was conveniently located near target and several decent restaurants. The pool that was advertised here, and on the site, was closed and there was no indication that this would be the case. I specifically chose the hotel for that reason. The hotel itself is one of those red neon-lighted places, and looks nothing like the picture. Very dingy and tired place. The water pressure in the showers was horrible, and the hot water lasted for a few minutes at best. The towels could use some serious fabric softener. The walls are extremely thin, so bring some ear plugs if you plan on getting any sleep at all. They charge you to use the safe, whether you use it or not, and you have to ask for the fee to be removed at the end of your stay.
Friendly staff, comfortable room, great rate, great location (very close to downtown Boston). It was my second stay there, and it won't be the last, since I drive down to Boston every year to catch a baseball game. The air conditioning device was a bit loud.
Although the pool is really small, but its really good to relax and for children, there are nothing nearby the hotel. Especially, I can not even buy something to eat at the night.
Friendly staff, clean and extremely comfortable room. This isn't the first time I've stayed here and certainly won't be my last! Nothing. Smooth sailing all around.
The room was very new, extremely clean and we would recommend staying here. It was a pleasure to find this hotel en route to our destination.
Appreciated the indoor parking as it rained the whole time we were there and the room was very comfortable.
The King size bed was comfortable and room was somewhat clean just a few dust spots Your TV's need to be updated and also the bathrooms
The personel was very helpful in guiding us with our city tour. Easy in easy out to the highways and resonably priced for the comfort level it offers. I would say that the service at the restaurant could be fatser.
Being woken up at 7am on Sunday by fire alarms telling us to exit the building. Don't even know what but went right back in. No apologies or information upon check out.
Room space Internet performance late, It is slow response.
- when I checked out, I settled by a mean of payment different from the credit card used for reservation; I've had a problemon my credit card(double debit); the problem was solved by the intetvention of Booking - suggestion for who travels in group: the hotel, that is located at 18 km from the town, provides a shuttle that takes you to rhe train station in Woburn (it takes 20 mn by ttrain to go to town); bur, as the retutn train ti ket costs $12 per person, it' s betterto take the car and park iit near the Noeth Station
Good breakfast and liked the noon check out. Could hear EVERYTHING happening outside, tv was fuzzy to watch, cheaper places to stay in area, didn't have recycling, finding parking close to room was limited and same price online as just showing so no deal.
Location from Salem Room smelled moldy
It was cheap and near where we conducted business. The staff was very lazy and the hotel itself is falling apart.
balcony walks in bad shape
The staff was helpful over the phone, trying to help me find my way there when I got lost. They mapquested the directions and read them over the phone to me as I was driving. The shuttle was not working. We were hoping to utilize it to go out for dinner (not knowing our way around), but they said it was broken down. They said they'd try to get another one to help us out, but by the time we needed to leave (we had reservations), they were unable to get one for us.
This place is pretty run down, and the baseboards in my bathroom could be used for gardening. See above.
poor maintenance ...
easy access to highways they didn't honor the room I reserved/confirmed with credit card. I wanted a 2 bed standard room but they gave me 1 king sized bed room -not even a sleep couch available
The only good thing about this hotel is the breakfast. They provide a wonderful and delicious breakfast. Besides the breakfast everything else is awful! I wouldn't recommend this place to anyone unless you're a heavy smoker and enjoy the smell of cigarettes. We were a family with two young children who asked for a non smoking room, the room had non smoking sign but reeked of cigarette smoke! It was absolutely Awful! The smell is so strong that my nostrils burned. And our room wasn't the only one. My mother and sister were also staying here and complained about the same smell. You can't sleep comfortably at all and the front desk only assures you that it's a non smoking room. The outlets are all loose so the phone chargers would constantly fall out, the sink was clogged and filled with water while you brushed your teeth and only drained very slowly when you turned off faucet. The iron was burnt and stained my husbands shirt, never replaced. The handle in the shower is also loose so while taking a bath the knob will slowly move and start showering you in cold water. The entire feel of the room was just gross. We wouldn't even allow our toddler to crawl around. You get what you pay for that's for sure, we only lasted two nights here then checked out early to go to another hotel
Location and price Sink water just dribbled- had no pressure
The front desk staff were really nice. Location was good and the price was right for what we got The place could use a sprucing up. New carpets and a fresh coat of paint would do wonders. Breakfast was just ok nothing special.
There was a bed to sleep in and I could take a hot shower. The room was falling apart. Lights didn't work correctly, there was water damage and mold and someone had burned holes in the curtains.
stuff was helpful,if you missed anything at home (for shaving / shower etc) you can get it at the desk.
Clean and professional; nicely appointed room; breakfast was fine. Pleasant and helpful staff. Good value for the money. No
When I saw this gorgeous room I called the desk thinking I got a room that cost more than I paid! I had high hopes for a great breakfast, but the food was typical manufactured steam tray food.
It was a very comfortable, relatively inexpensive place to get away for a weekend with the kids. The pool is very nice, and the breakfast buffet is excellent. It is better situated for locations north of Boston than for city visitors, but quite close to the Burlington Mall stores, restaurants, and movies. Certainly quiet and a good value!
The rooms were beautiful and the beds were incredible. The breakfast was excellent as well. I felt very pampered.
Nice breakfast, but heavy on the sugar and carbs. Has workout center and small pool. Billed themselves as providing free airport shuttle & there was none. Suggested I call a cab ($100 ride) instead. Did not provide cleaning service because it was a holiday weekend. Staff utterly unapologetic. did not provide evening happy hours on holidays, either. The most eye-rolling I've ever seen in a hotel staff. They were full of themselves.
loved the breakfast. was pleasantly surprised with the accomodations as some reviews said they were too stark. However, I thought they were very comfortable, lots of perks. Thought the beds, while comfortable, seemed to have valley from use. Also, did not like choice of teas.
Free Internet access at the room Not to my recollection
It was convenient for where we needed to be; we were able to get a reservation not that far in advance; the rate, although not an amazing bargain, was pretty competitive. Two issues we generally don't have with Marriott: First, we always request non-smoking rooms and floors, but this time there was a definite smell of smoke; if it wasn't from our specific room, it was certainly from the floor we were on. Second, my reservation clearly called for a king bed, but we were given a room with two smaller beds. Since we got there late at night, had to be up and out early in the morning, and just wanted to get to sleep as quickly as possible, we let it go, but this was not our best Courtyard experience. I am saying "yes" to "would you recommend this hotel," but "perhaps" would be a better answer, and I would recommend being very specific about the kind of room you want.
Comfortable bed and very good breakfast with lots of choice. Swimming poo, was clean but a little small, Hard to find, well outside Billerica
Friendly staff, recently renovated and clean rooms. Breakfast service personnel could have done better job.
Staff was helpful and made great dining recommendations, complete with printed directions. The location was an easy commute to the venue we were attending in Cambridge. The room was spacious, clean, and decor was pleasant. Would have liked breakfast included.
I like that it's secluded in a quiet area that you can feel totally relaxed...the rooms were spacious, well decorated and clean, the couch and bed, very comfy, the pool was not deep enough for adults but shallow enough for kids to swim in. I didn't like that the channels didn't have a guide menu to look at so I had to scroll them one by one...shampoo, conditioner and soap were provided but no toothpaste...I also didn't like going back and forth downstairs to the lobby to use the microwave. It would be nice if it was inside the room...Overall, it was a good and relaxing experience. I'd go back definetly
Clean,beautiful room,great beds,friendly staff n/a
Threadbare towels and sheets. Not the norm for other Courtyard Marriotts. Surprising given it's location in an Office Park.
The comfortable room, the great staff and the value. I would consider staying there any time I need to. One elevator was out of service at a very busy time
They told me I did not have a reservation and it took me 30 minutes to get a room. First they told me they were sold out then they found one.
As you would expect from a Courtyard, all was up to high standards. Enjoyable stay. Lack of free breakfast.
The staff was outstanding and extremely helpful! Very friendly! Very comfortable bed, very clean.
Responsive, professional, friendly staff; top notch facility; convenient location; quiet and comfortable; good value. Breakfast not included.
Good value; includes lovely buffet breakfast; parkingot across street. Staff was accommodating and friendly.
Hospitality, courteous, cleanliness, view, most of all the food was freshly made and very tasteful.
Tasha is awesome she is an asset to the Marriott not easy dealing with the public you can't please everyone she is professional the place 5 star in my point of view very clean the rooms fantastic bed TV food listen here's the deal I wish all hotels were like this one
Staff was very helpful. Was only there 1 night but was pleasantly surprised by the breakfast. Kids enjoyed pool.
proximity to interstate poor choice of breakfast; room windows could not be opened
The pool!!! And the staff is very nice!!
The comfot and decor of my room. Close proximity to Boston. No transportation after 8:00 PM, although they advertised shuttle service until 9:00 PM
The clever combination of the restaurant.Breakfast part and lunch/dining part. Close to other shops etc. The sound of the elevator.Sounded like it needed maintenance.
It was very nice to have a complimentary breakfast included in the price
staff was friendly and helpful we should have been told AHEAD OF TIME about the construction! trouble finding registration, no room to maneuver in the parking area, crowded on the first floor.
Room was ok Horrible stay. Loud construction at 8am. Fire alarm went off. Ppl having sex very loud in room next door. Hallways were dirty.
The breakfast was good
Overall nice place to stay. Convenient location, short drive to the T to take into Boston, close to Salem as well. Clean and comfy, free breakfast was good! Would recommended highly, definitely will book again when headed to Boston. Only bad thing was a little bit of mold on top of shower, otherwise very clean and comfortable.
Very bad I book a room with two beds. they gave me a room with one full size bed for two. disabled room. dreadful feeling that gets to a hospital. The bed moved and very noise. Terrible experience. False adds.
The general manager was awesome.