Cons: The rental facility did NOT honor the reservation saying that since it was made the night before, they didn't have a car available. Then they asked for more money to give me another car!!!! After I refused, the rude attendant there (Jerald) asked me to wait 15 minutes so that he could get a van instead. Then he left and did not come back for 50 minutes! When I complained about the long delay, he said that I agreed to the van, so it is my fault.
Long story short, I have rented numerous cars before, but I have NEVER had such a horrible experience.
AVOID this location if you can.
Nov 16 2015
Everyone was great
Pros: Guy who greeted me at the airport was awesome. Informative and friendly.
Cons: Wish when I booked, I knew they were closing at 4pm. Was cutting it close...
Needed a bit more explanation of ez pass (didn't realize it needed to be moved on windshield so it could be actively read.
Jul 31 2016
Pros: I appreciate that the price quoted by Kayak didn't change- that is, there were no surprises. It was by far the best deal I could find, most similar rentals were 2x the price I paid.
May 21 2017
Pros: That I could drop off the car to another location than where it was picked up and the rate was pretty good
Cons: They did not clean the car at all. Gross stains everywhere and broken cheese-its through the floors.