National Jade Hotel

Very urgent Double billing- Refund request We had checked in at your hotel on 2019.11.07 and checked out of our room 412 on 2011.11.12 refer your Account number G000495607. While checking in we had paid an advance of Yuan 3300 and our total bill came to Yuan 3130. We were told that the balance of Yuan 170 will be credited to our credit card account. However on return back to India we find that on 2019.11.14 a further debit of Yuan 3130 has been wrongly debited instead of a credit of Yuan 170. You are requested to immediately credit my credit card account with Yuan 3300 (3130+170) and rectify the mistake. Mrs Snigdha Deb +91 9748585048

I liked the location cause it's close to the Olympic park and to conference centre (where I had to go every day).

The poor facilities in the room. The toilet got stuck, the bed was as hard as the floor is and the bathtub was old with stains (not dirt but stains which means that it should have been replaced a while ago). The poor English of the staff members was an issue too. They charged me the breakfast although it was included in the price that I had already paid for my stay there. Also, I didn't know in advance that I had to pay 1-night deposit when I arrived. Lastly, although I had put the not-disturb sign on the door, they unlocked the door and went in to tidy up.