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Location, friendly staff, welcome cocktail, free internet
Helpful reception, Clean comfortable rooms, excellent location, secure parking. Lack of restaurant, but plenty outside. Not organised in time for self serve breakfast.
Nice old hotel Lack of heating, bare essentialsn no food available.
The staff were very helpful and the location very central
The friendliness and extreme helpfulness of the staff that we requested a room for 2 and only had one (large) bed. we would have preferred separate beds
The staff were very helpful and welcoming. We had problems with a rental car we had booked but they helped us get it all sorted out.The hotel is in an excellent location and the room and bathroom were both a good size. Good breakfast as well.
The reception staff is very friendly and professional
We got a wonderful room. Very big with a great atmosphere. Free secure parking available. The hotel staff was great! The breakfast could have been better. Otherwise, the hotel was fantastic.
The hotel staff has been very nice, they gave us all the information we nedeed.Breakfast was great.We has a great experience! We liked everything.
I liked the tasteful interior decor and the choice of music in the lobby, staff was very friendly and helpful, rooms were clean and comfortable, breakfast fresh and tasty.
service and food
the location in the center of Cuneo Our room, which was described as a suite was old and dusty. It appeared not to have been used for a while. The bathroom was minimal. The showerhead could not be attached so you had to hold it all the time, and there was no shower curtain so you could not shower without flooding the bathroom. Certainly not worth the standing described and the money paid.
we loved the ambiance,the relaxing friendly surroundings and the staff
Location in the historical part of the city - Very kind staff -
the staff, food and location the parking was very difficult - they needed a camera to see if someone was waiting to get in the parking garage!!!
We choose this hotel because of its location & history. We found the staff--especially Jessica & Stefania, to be extremely helpful & friendly. In fact, everyone there went out of their way to insure the guests were taken care of in the best way possible. the food in the adjoining restaurant was excellent. We really felt well taken care of & everyone was very polite. We would recommend this hotel to anyone.
Excellent front office help. Special thank you to Evelina for arranging a coat sent from Florence. Fantastic effort.Dining room for dinner was very good, great selection of wines. No.
We arrived late but enjoyed an excellent meal in the restaurant with good attentive service. Thank you
excellent hotel - in a great location in the middle of town - hotel has character and style and was very comfortable. Very good value for money
Very comfortable room. No
Walk around the old town. Walk around the colonades. Walk along the river and around the viaduct. Beautiful lunch at the restaurant recommended by the hotel staff. Wanted to stay extra days to see a show in the old theatre and cycle around the area.
The location of the hotel in the square and easy reach of shops bars etc. Never enough pillows in hotel bedrooms always have to ask for more (2 per person)
The location is as good as one can hope for and all the staff were so friendly and helpful. n/a
Great staff, lacking resturant but plenty in surrounding square, great town a must visit.
Beautifull room, competance of personal, looks great, breakfast ok did not gave us the choice 2 single or double bed.. we got wrong room first instance, so we got in the "mess" of other hotelmembers
Excellent English speaking manager. Nothing was to much trouble. He changed our room, carried our cases, Introduced us to Grappa. Breakfast super with a waiter who brought us three different coffees, to teach us what to order in Italian. And valet parking. Next to town centre
It was very nice to get to borrow a bicycle from the hotel Environment was too dull
free and fast wire internet connection available in the room
Spacious comfortable modern hotel, good breakfast No english speaking TV channels or coffee making facility in room
Free WiFi, big TV with hundrets of programs, balcony, big parking, large rooms, air conditioning, nice hotel staff. old carpets
staff was first class , the food good,i will return to the cristal hotel