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Location, ambience, design, comfort
superb front desk staff, unique design, great spacious rooms, beautifully equipped, wonderful pool, swanky bar porter staff a bit slow on the uptake, sunbeds by the pool in shade by 4pm!, breakfast choice good but execution a bit average..
The staff were so helpful, they all went out of their way to make our stay comfortable and advised us on where to go and what to do during our short stay The taxis provided by the hotel were expensive but they didnt have a problem getting external taxi drivers to take us around
Beautifully designed hotel. calm atmosphere . comfortable room. delicious breakfast. sensational dinner at indigo. Concierge "Feras" was very helpful and nice.
Quite exceptional hotel - perfect spot in Beirut near downtown shops. Very attentive staff, fabulous rooftop pool
The accommodation, the location of the hotel and the friendliness of the staff are just some of the luxury I enjoyed during my stay The current hotel lobby is small and not convenient
HIgh class hotel with great facilities.
I liked the hotel where the site is located at the entrance of Solidere area and model hotel rooms and a wonderful large Bedding uncomfortable and annoying
Nothing 1-Breakfast is very expensive, not good, no big choice. 2- You have to pay to get your request from Personel especially in concierge and room service. 3- The room rate is not clear, you have to pay 10% extra VTA plus 10% service charge on the rate even if you didnt request any service, so when i booked my room it was 600 $ per night, in the end i payed 720 $.
The individual treatment of each guest. Staff were so friendly and helpful. Wonderrful views of the snow topped mountains from rooftop restaurant.we just had a fabulous few days No
they didn't receive our booking from booking.com but still were nice enough to accommodate us at the same rate. due to construction going on next to the hotel, they upgraded us to a better room which was quieter compared to the first one. staff was very very nice and breakfast was superb.
The location close do the Downtown and to the corniche. The room is very nice for a reasonable cost. The noise due to the building construction nearby.
the location construction noise from the next hotel
Comfort bed Noise because the hotel in construction area
The bar and front desk staff The airport transfer did not arrive. The elevator was out of service. There is a construction site next door which is very noisy 24/7.
nothing We had a considerable number of issues during our stay: 1. When we arrived, they couldn't find our booking 2. 2 days in a raw, when we came back to our hotel room late in the evening the room wasn't cleaned & we had a sign on our door "do not disturb". We explained to the hotel that we never put that sign on the door & they had the courage to ask if we were correct?! I think this was some staff that was too lazy to clean the room & wanted the next shift cleaners to do it once we call to get the room done! 3. Every day our room key was desactivated, even when kept far from any mobile. It's very anoying to have to come back to receptyion every time to re-activate it 4. Given the quality of the hotel & service, their rates are a rip-off
location and staff were nice too much noise from outside construction, poor value for money
location and room price are main attraction. bathrooms are very small. maintenance is not very good; I asked for a replacement of a light bulb. they didn't do it during my 4 night stay. towels are getting old and must be renewed.
i liked the location of the hotel and the low charges compaired to similar hotels with same locations and nothing else because the airconditioning was not working during my stay they could have done about the power cuts and airconditioning system
The provision of health club Deal with power outages
The hotel is located in an excellent area where you can walk to the downtown (Solidere), which makes it perfect for tourists to go back and forth without taking a taxi or a car. The staff was so friendly and the hotel was so calm. The junior suit is suitable for a family with kids for its spacious room. The hotel doesn't have any spa facilities such as gym,pool or relaxation massage services. It is perfect for people going on a business trip or for those who seek a very quiet hotel which is very close to the downtown though a quiet district.
I like the location of this hotel, also the choice of having more than 1 room per suit. I like the staff attitude and the quick check in & out I didn’t like that the sweet were empty( no glass, plates, water (complementary),spoon and fork although I requested twice to have (the plates & glasses) in the suit but I have been ignored
Not much Curtains were broken and did not open at all, bed was not double as booked but two singles which they tried to make into a double with a sheet over ??? dvd in room as advertised was not there but at $15 per night and two dvd players were faulty. Internet did not work until several visits from technician. Sofa/chars stained. Advertised as a suite but not at all a suite just large hotel room with kitchen area. Charged $20 for a towel which was "damaged" with sun oil from the beach ??
every thing furniture
i've requested connected rooms throw the web but they didnt even read my request
location and staff friendliness. knowledge of staff was sub-par
The location. The facilites were not good, the roof top place where you eat breakfast is dirty, under construction. The furniture in the rooms are old and the hotel is nowhere near a 5 star rating in Europe, possibly 2 star. The staff are not knowedgeable and unhepful.
breakfast on the roof top terrass with a view over the downtown and a bit of the sea. excellent croissants! the coffee tasted awful. the extra single bed didn't have beddings of the right size.
the breakfast was really poor and the restaurant service was mediocre. The location is inside a barricaded area and u need to arrange with the reception before arrival to lift the barrier in order for the car to enter. there is no lobby for waiting
Amazing location - I felt very safe as a single, female traveller and access to cafes and shops was excellent. The staff were helpful and kind. It was clean and comfortable. With the small kitchen area, I think this would be great if you had children. Spacious room. Overpriced - its not a 5 star hotel really, but probably a 3/4 star European standard. The breakfast was particularly disappointing - not much choice and a fairly dingy room (there was an amazing balcony in the restaurant but they hadn't set that up for breakfast - a shame). All rooms slightly smell of smoke: they should make them non smoking.
Friednlyness of the staff.