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the staff was very helpful not good value for money
The location of the hotel is very near to the down town and the services is excellent!
Nothing Shuttle cost more than Taxi, carpet in the room had stain. I could have stayd for alot less. What a shame for Radisson name!
very nice staff and hotel
It is place Yes the cleanning of the hotel, it is soooo used
Being a neew building,elegant staff, and good service,friendly at receiption. very poor view of the sarrounding area...scarecity of taxis which are expensive.
the hotel was very confortable and relexing,handy location, value for money.and very location ,the food qualityand quantity very good,and also the services. none
The service of breakfast Buffett staff is excellent and make you feel good in the morning specially Nadia & Rony The furniture & curtains are tired, the bed sheets were not changed although we stayed 7 !
The helpful staff
Room is great and hotel's location is very convenient
everything else creative billing
the people respect. no.
when i checked-in the hotel did not have my room ready eaven thou i called and sent an e-mail to duble-check and also conferm my reservation when i came from a long trip the hotel keept my wating for 2 houers and then the said we are sorry because we are over-booked and they put me in a suit with some friends for lack of rooms ...... thats somthing i did not accept yes the over-booked story and the 2 houer wait even i came after midnight
There are a hotel role says its not aloud to inter the pool area at night for the restaurant there because am wearing my abayah (a traditional dress women wares in gulf country) that I can except in a non Arabic country but not in an Arabic wish know our culture
The Amethyst pool area is amazing. feels really VIP and the staff there treat you like royalty and make the effort to talk to you. Pool service is a little slow.
The hotel ambience and facilities Yes, fiirst of all, the front desk service is very poor and the staff is totaly unqualified for such five star hotel. Secondly, I've never seen a hotel that charges its guests for the valet parking.
location nomore . the staff
The room service is good for its value. All hotels as acomplemantary put kettele for tea & cofee, here they did not.
staff and the location nothing
the location is good and the looby and the security. the executive room rate and that no lower rate for Booking.com
The location close do the Downtown and to the corniche. The room is very nice for a reasonable cost. The noise due to the building construction nearby.
i liked the location of the hotel and the low charges compaired to similar hotels with same locations and nothing else because the airconditioning was not working during my stay they could have done about the power cuts and airconditioning system
nothing We had a considerable number of issues during our stay: 1. When we arrived, they couldn't find our booking 2. 2 days in a raw, when we came back to our hotel room late in the evening the room wasn't cleaned & we had a sign on our door "do not disturb". We explained to the hotel that we never put that sign on the door & they had the courage to ask if we were correct?! I think this was some staff that was too lazy to clean the room & wanted the next shift cleaners to do it once we call to get the room done! 3. Every day our room key was desactivated, even when kept far from any mobile. It's very anoying to have to come back to receptyion every time to re-activate it 4. Given the quality of the hotel & service, their rates are a rip-off
Comfort bed Noise because the hotel in construction area
The provision of health club Deal with power outages
they didn't receive our booking from booking.com but still were nice enough to accommodate us at the same rate. due to construction going on next to the hotel, they upgraded us to a better room which was quieter compared to the first one. staff was very very nice and breakfast was superb.
location and staff were nice too much noise from outside construction, poor value for money
location and room price are main attraction. bathrooms are very small. maintenance is not very good; I asked for a replacement of a light bulb. they didn't do it during my 4 night stay. towels are getting old and must be renewed.
the location construction noise from the next hotel
The bar and front desk staff The airport transfer did not arrive. The elevator was out of service. There is a construction site next door which is very noisy 24/7.
the breakfast was really poor and the restaurant service was mediocre. The location is inside a barricaded area and u need to arrange with the reception before arrival to lift the barrier in order for the car to enter. there is no lobby for waiting
breakfast on the roof top terrass with a view over the downtown and a bit of the sea. excellent croissants! the coffee tasted awful. the extra single bed didn't have beddings of the right size.
Friednlyness of the staff.
The location. The facilites were not good, the roof top place where you eat breakfast is dirty, under construction. The furniture in the rooms are old and the hotel is nowhere near a 5 star rating in Europe, possibly 2 star. The staff are not knowedgeable and unhepful.
location and staff friendliness. knowledge of staff was sub-par
Amazing location - I felt very safe as a single, female traveller and access to cafes and shops was excellent. The staff were helpful and kind. It was clean and comfortable. With the small kitchen area, I think this would be great if you had children. Spacious room. Overpriced - its not a 5 star hotel really, but probably a 3/4 star European standard. The breakfast was particularly disappointing - not much choice and a fairly dingy room (there was an amazing balcony in the restaurant but they hadn't set that up for breakfast - a shame). All rooms slightly smell of smoke: they should make them non smoking.
They did charge me more than the contracted price with booking.com
Great staff - moved me to a better room, found my earrings I'd left in the old room, fixed a day trip, just overall very helpful. Room was nice, comfortable, lovely bathroom, great shower. Good breakfast. Rooftop pool and bar not open long enough hours (10-6 only) and seemed to be taken over for noisy parties. 6th floor restaurant had a great view but was sadly being renovated so not available. Terrible coffee, in a city of great coffee.
the service and staff at the hotel, and its excellent location the gym of the hotel, which is a service important for me, its too old and themachines look old and work therefore at a low pace , the machines should b cahnge to new, also give it a new and update it look in order to b comfort and esier accesible,
Room was clean, location was good, staff friendly Pretty good overall but the breakfast was very disappointing and roof top pool was too small and it closed to early.
Views from roof top bar / swimming pool. No Parking facility
Location very good. Staff very friendly & helpful.
The concierge was so helpful ,polite, and friendly,he made us feel very welcome.
close to airport price , A/C & too much noice
Almost everything - ambience, friendly, helpful, co-operative staff, neat and clean, location, very good view etc. etc.
The bar There were no water for free or tea!
the location is almost the only quality at Monroe Hotel. the service is poor. the rates VS quality are unjustified.
I like the secure feeling by staying at this hotel and its location Yes I did, one of the staff at the Reception used to be very rude with the customers especilly if they are from Gulf countries like. He took from me down payment 4000us Dollar (on hold on my Master card) on my first night at the hotel asi checked in on 18th, July 2010. In addtion I paid another 4000us Dollar cash as a eposit for my 15 nights there. Besides, whenever me or my family needs a service his answer was no most of the time. I can't remember his name but he was on duty at the reception on the date of my arrival 18/7/2010 at 7:30pm.
Nothing... The restaurant where we used to have breakfast was below average..tables werent clean, or the staff wasnt caring enough for guests.. each time, we had to call them to clean the table for us. there were flies in the buffet . in my room, the towels were awful.. you should really have a look to the towels... they lost their real colour... the light of the bathroom was so dull ..the hotel charged us 40 $ for the taxi that picked us up from the airport, altough they told us on the phone that it will only cost 30 $ and when we asked why? they answered that because the aeroplane was delaid so the driver had to wait for us so thats why they increased the charges... something that no other decent hotel will do. For me, no more Monroe.
nathing special about it.
Location in the downtown Better staff service
breakfast was good construction on the other half so no pool available. although I called the hotel before the stay and they confirmed they have a pool, somehow the staff forgot to mention that it is closed for construction site for at least another 6 months or one year!!!!
rooms are small, facility are limited, much below expectations for the money paid.
Friendly and very accomodating with many facilities and great access to the city
Very normal which is less than 3 star hotel Poor rooms
The location is good/ Excellent. There was not a swimming pool because of construction however I have charged full price, it is really expensive for what it is. No Gym, no swimming pool, breakfast is very poor..
nothing - The breakfast was terrible, almost nothing apart from some vegetables, boiled eggs // The gym was so bad, one should never even consider them to have one - it's more like a storage room down there, so dirty and dead that you'd get depressed just standing in there // the Rooms are very low quality- especially for the 95$ a night I paid. // I found other hotels in Hamra which offered far better value for money, much cheaper yet much better!
Low priced hotel, in a good location. Lots of hot water for showers. Low budget hotel that is worn and tatty and needs a refresh. Management is amateurish, but try their best. A reasonable attempt is made to keep the place clean; but with wallpaper peeling off the walls and mould in the showers it's hard. Guests leave their plates with half-eaten food in the hallways, and it's often there 24 hours later. But the hotel is a very low price.
Nice outlook, female desk attentant was very helpful, fairly quiet, secure, interesting breakfast Aircon was noisy, one male desk attendant was too lazy to scratch himself, breakfast was not early enough for tours. This is really a three star hotel at best.