SpringHill Suites by Marriott Edgewood Aberdeen

Upon arriving, gentleman Bernard was very pleasant & helpful. The location was excellent, near our family.

Upon arriving on Saturday, we only had 3 towels for the two of us..we were rushed & didn't make a big deal of it. We had an hour to get ready to meet 80 family members! We left a DND sign on the door until we woke up on Sunday, We left the hotel around 1pm, actually greeted a housekeeper on our floor AND WAS ALSO GREETED ON OUR WAY OUT BY A GENTLEMAN. When we arrived, close to 11pm. ABSOLUTELY NO HOUSEKEEPING WAS DONE! I CRIED, THIS WAS ALSO MY BIRTHDAY SURPRISE. WE WALKED INTO DIRTY TOWELS, BED WAS A MESS, LITTLE GARBAGE CANS WERE FULL, NO TEA OR SUGAR TO MAKE. We immediately went to front desk with the garbage bags, got a run around from the manager (THE SAME GENTLEMAN THAT GREETED US AT THE LOBBY AROUND 1PM WHEN WE WERE LEAVING FOR THE DAY). I heard excuses about why there was no housekeeping. After keeping my cool listening to his nonsense, I shared that I had been a Marriott/Miami employee (this was pre 9/11) and never, ever did housekeeping end their day (he said housekeeping ended at 6pm) without making sure every single room was completed, checked into by a call or a knock on the door, etc. My husband and I went up to the room, clean towels in hand. Nothing else was offered. I did email Marriott Corporate customer service and expect a complimentary night or credit back on my card. I will be sharing this with my credit card company as well.