Guest reviews
Overall Rating
-
10.0 "World class service."10.0 "100% found the
staff to be very friendly ." -
10.0 "Terrific location."
-
8.3 "Generally very clean."9.0 "90% said
rooms were clean ." -
8.3 "Comfort level is high."8.3 "83% thought
rooms were spacious ." 10.0 "100% said thebeds were comfortable ." -
8.1 "Rooms are great."9.0 "90% said
rooms were clean ." 8.3 "83% thoughtrooms were spacious ." 10.0 "100% said thebeds were comfortable ." -
6.3 "Breakfast is mediocre."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0review from
Good location...good service. Yes...we are seniors who picked this hotel due to its rating and because it had an indoor pool, which we could not use. Pool was used almost constantly by kids. The hotel needs to set aside hours for adults and seniors to use the pool.
-
9.0review from
Clean, Great location (right off I-95) Cracker Barrel within walking Distance!!!! The pool was extremely small and there was a problem with the elevator one day (but it was fixed within 4 hours)
-
2.0review from
This was one of the worst if not the worst stay I have ever had. I travel quite frequently and this was not a pleasent experience. For one, one of the main reasons I chose this hotel was because of the indoor pool, which was closed for maintenance. Second, the hotel had several little league baseball teams staying there, no fault of their own, they were very noisy, banging on doors and running. The staff did nothing to stop the noise or offer any alternative solution. Finally, one of the security guys, John, swithched our room and made the best of the situation. I would think the manager would have done this and not rely on security to handle the situation. Mike the manager did nothing and it was a waste talking to him. Overall, I would not recomend this hotel or would I ever stay there again.
-
10.0review from
SpringHill Suites offers wonderfully sized rooms and a quiet environment for sleeping and relaxation. The rooms offer a fridge and microwave if you'd rather shop for a meal at the nearby store instead of dining out at one of the several nearby restaurants, and the heated pool and hot tub downstairs are beautifully clean and maintained. The staff is very mindful of requests, and we barely heard a peep from them in the mornings. All in all it makes for a very pleasant short or extended stay.
-
10.0review from
Having to spend a week away from home alone is usually no one's favorite thing to do. At the Springhill Suites in Bel Air (that is really where this one is located) they make you feel as at home as possible. Each room is outfitted with either a King or two double beds. A sitting area that contains a desk, pull out love seat, upholstered chair, kitchenette with sink, microwave oven and small refridgerator. Complimentary high speed internet is available in all rooms.\n\nMy room was exceptionally clean. Bed linens are changed on an as requested basis. \n\nThis hotel is a former 'smoking' hotel. My coworked complained that her room smelled musty and smoky (she was on the second floor, I was on the 3rd floor). She asked to have her room changed, and the front desk personnel cheerfully honored her request.\n\nThere is a small pool which I never saw occupied. The workout area was typical of a small hotel.\n\nComplimentary continental breakfast was better than expected. Hot oatmeal, eggs, sausage, waffle maker, cereal, muffins, pastry, fruit and a variety of breads for toasting. Hot coffee, milk, water and juices were also provided. For those in a rush, takeout boxes and bags were also available.\n\nWhen we came back from a long day of working late, there was a nice plate of hot chocolate chip cookies sitting on the front desk...ahh what a great way to end a long day.\n\n\n\n\n
-
10.0review from
This place was outstanding. Very clean, very friendly personnel, lots of places to kick back in the rooms. Plenty of pay per view movies, very clean and cozy beds. Many places to shop nearby. Easy highway access. We didn't want to move on to the next!'
-
10.0review from
Good location...good service. Yes...we are seniors who picked this hotel due to its rating and because it had an indoor pool, which we could not use. Pool was used almost constantly by kids. The hotel needs to set aside hours for adults and seniors to use the pool.
-
9.0review from
Clean, Great location (right off I-95) Cracker Barrel within walking Distance!!!! The pool was extremely small and there was a problem with the elevator one day (but it was fixed within 4 hours)
-
10.0review from
SpringHill Suites offers wonderfully sized rooms and a quiet environment for sleeping and relaxation. The rooms offer a fridge and microwave if you'd rather shop for a meal at the nearby store instead of dining out at one of the several nearby restaurants, and the heated pool and hot tub downstairs are beautifully clean and maintained. The staff is very mindful of requests, and we barely heard a peep from them in the mornings. All in all it makes for a very pleasant short or extended stay.
-
10.0review from
Having to spend a week away from home alone is usually no one's favorite thing to do. At the Springhill Suites in Bel Air (that is really where this one is located) they make you feel as at home as possible. Each room is outfitted with either a King or two double beds. A sitting area that contains a desk, pull out love seat, upholstered chair, kitchenette with sink, microwave oven and small refridgerator. Complimentary high speed internet is available in all rooms.\n\nMy room was exceptionally clean. Bed linens are changed on an as requested basis. \n\nThis hotel is a former 'smoking' hotel. My coworked complained that her room smelled musty and smoky (she was on the second floor, I was on the 3rd floor). She asked to have her room changed, and the front desk personnel cheerfully honored her request.\n\nThere is a small pool which I never saw occupied. The workout area was typical of a small hotel.\n\nComplimentary continental breakfast was better than expected. Hot oatmeal, eggs, sausage, waffle maker, cereal, muffins, pastry, fruit and a variety of breads for toasting. Hot coffee, milk, water and juices were also provided. For those in a rush, takeout boxes and bags were also available.\n\nWhen we came back from a long day of working late, there was a nice plate of hot chocolate chip cookies sitting on the front desk...ahh what a great way to end a long day.\n\n\n\n\n
-
10.0review from
This place was outstanding. Very clean, very friendly personnel, lots of places to kick back in the rooms. Plenty of pay per view movies, very clean and cozy beds. Many places to shop nearby. Easy highway access. We didn't want to move on to the next!'
