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Staff was ok. Rooms were not as clean as expected. The pool looked like it hadn't been clean for an extended period of time. There were chunks of hair floating in the water. 2:00-3:00 am there was a fist fight in the room next to ours. Seems to be in a rough area. Will never go back
The room was very large. It was clean and very well appointed. The breakfast was good as well. I would highly recommend this hotel to anyone travelling in the area.
Great location. Friendly and professional front desk workers. Restaurant inside the hotel was subpar and the hostess was classless and unprofessional. Rooms were clean but old and in need of updating. Only 3 elevators for a large hotel, and they kept breaking down causing delays all 3 days.
The staff was very friendly, accommodating and personable. Any requests that I made was handled promptly and efficiently. The hotel felt old and tired. The elevators were ill equipped to handle the amount of people that were at the convention.
Room was clean and modern. Walking distance to pretty much everything downtown. Shower knob was not working correctly. Water was coming out of both the shower head and the bath faucet. Bed seemed a bit firm. Bed was a bit squeaky too.
The location was awesome. Easy to walk around the city and see sights. The first time I stayed at a hotel that gave you shampoo and not conditioner. Mold in the shower. My neck still hurts from their overstuffed pillows Cheap itchy sheets
The entire staff was great but the front desk staff were very friendly and accommodating. The hotel seems a bit dated but it that didn't take away from our visit.
Good downtown location Every single thing is outdated and gross looking. Carpet has stains, a/c unit noisy and musty smelling, towels cheap and old. Rooms are tiny. Basically a budget oriented dump with a good location. Even the restaurant/bar was a dump. Didn't want to sit in the chair in my room as it looked like it was in a frat house for 10 years.
Great location Over priced for quality of the room. Room wasn't as clean as you would like.
Location Cleanliness problems with a broken bed dirty mirrors
Good location Poor restaurant
The service and location were great! The room was very over priced for what it was. Our room was pretty small and the room didn't ever seem to cool down. The price could have been due to it being 4th of July weekend, but I feel you were really paying for the location and not the amenities
The place smells like a sewer. Not clean and not what you would expect. Then they hit you with New York and Chicago priced parking of $30.00 a night. I walked out and got another hotel. Not worth it.
Good location Dirty, smelled like smoke, beds are terrible, no help from staff upon checking, couldn't find reservation.
Its in a convenient location if you are in town for business. Restaurants are within walking distance. The airport is a short drive. Staff didn't seem to care much about anything. The room didn't feel very clean. The money for the value is lacking.
Rooms were clean and it was close to a lot of things... Halls were a bit drab, music from the square was loud -it didn't bother us but older people may not like it. Probably should make sure guests are aware. Paying what we did ... Wifi should be free!!!
Comfortable, easy Very loud people on our floor slamming doors late. Security did come and address the problem quickly
I liked the fact that it was downtown. No breakfast, No wi-if, no parking, AC was turned down to 66 in the room and it was still warm. Pool closed at 10PM... Paids $230 for one night for something that shouldn't have cost over $100 a night. All in all it was just VERY overpriced for what you get.
Overall, the room/bathroom were clean and quiet - bed was extremely comfortable; full length mirror in room; great lighting around bathroom mirror; rain shower head; complementary water bottle. If you forego full housekeeping (Make a green choice), there's a minimal credit to use at participating food/bev places in the hotel or get SPG Starpoints - good incentive, Westin! Little perks like that are nice.
The staff was awesome and definitely took care of us! The location is great, right at fountain square within easy walking distance of many places. The valet parking charge was kind of high at $30
Hotel was clean and very centrally located!
It is joined by other shops and free to the public. Dangerous entry late at night. Witness homeless people cursing guests out as they waited for the casino shuttle that partners with Westin Hotel and degrading females. Deserves more security by the door in that area.
Beautiful hotel. Excellent location
Liked room but not view.... everyone is overly friendly View. Room service should be described better, that cheese plate was disgusting. Some of people were very pretigious
The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city! A little noisy inside the rooms (street noise)
The historic building was beautiful. The location and view were also excellent. The hot tub in the gym was barely warm.
Hotel and staff were great overall Valet was professional about their mistake Valet lost keys to my car, had to locate employee from previous night stay and deliver car to my house
It was close to our final place. The room was very small.
We loved the bar and restaurant. The food was excellent and the service extraordinary. The staff were uniformly courteous and friendly. Grand old hotel. Set the thermostat lower in our room on the 28th floor, but the temperature was unchanged 14 hours later.
Front desk and other staff very kind and helpful . We really liked the hotel, very nice and comfy! Elegant too. Valet staff was no help at all. We didn't know what to do and they thought we should it seemed like. We assumed, as is the case at other hotels, they would take our car. We went inside to find out we had to drive all over the place to self park. That's not what we wanted. I don't know how the mix up happened but it wasn't pleasant. It was probably the concierge was the problem not the actual valet staff.
Location! The staff! All wonderful! The rooms are tiny. Nice, but tiny. Make sure you really like the person you go with! :)
Everything, had my room ready as soon as I got there,room was beautiful and very comfortable,would definitely come back. There was nothing not to like..... Instead of the weather ,it's freakin cold in Cincinnati in January
The sheets were very scratchy.
Restaurant doesn't have many options for food would like to see more variety
The location is ideal for downtown events. At 10 at night the lobby was loud and filled with smokey-smelling, loitering, loud people that had just come from Cincy Beerfest. I had reserved (a month in advance) AND confirmed (the day before) a king room with my wife on the night before valentines day, but they said they "only have doubles left", so obviously reservations mean nothing to them. After that major disappointment (especially for the high rate) we found the beds didn't even have fitted sheets, and the duvets used two sheets rather than covers, so both them and the mattresses were exposed. The beds were hard as rocks, luke warm water is the best you'll get, and we couldn't get out there fast enough. I'm sure they treat you right if you're a member, but I would never want to go there enough to become one. Never using Hyatt again. There are better downtown Cincy alternatives.
Friendliness of staff
Location! No free parking or breakfast, extremely small bathroom.
Overall look of the hotel was nice and makes you feel at home. The staff was helpful and upgraded my room when they were not able to find my reservation. The rooms are nice and my view was awesome. Having a hard time checking in due to the hotel failing to enter my reservation.
I enjoyed the proximity to downtown and the actual worked well When we arrived we were informed that they only had a room with 2 twin gets even though I goofed this room two months I advance. I also completed an early check in on line further requesting a queen bed and a roll away. We arrived and not only got stuck with twin beds but no rollaway, our keys were notable to be made and we would have to move to another roomwith 2 twin beds on our third night bebecause the room we were in was booked for someone else. When we were escorted by a silent hotel employee to the room as we had no keys we arrived to a room with no toilet paper and a broken phone. Over priced
Didn't like that there was no notice that river view was extra until getting to hotel. Was not stated in cost when purchasing.
Everything was great!!
This was a typical Marriiott Hotel with the high standards they require. It was conveniently located, with a friendly staff and comfortable facilities. It is clearly a place that I would stay at again. Having the valet station as the first greeter a visitor sees appears to be a design flaw. Having to take two elevators to get to your room from street level is a bit inconvenient. The reception level restaurant is not very visible. Unfortunately, these factors cannot be easily changed.
The staff were extremely polite and helpful at all times. The breakfast was excellent and there are extra facilaties provided for guests such as: a coffee bar, free internet access and printing, ATMs,pool, gym etc. The rooms are comfortable and the maid service generally good. The local shuttle bus also goes from right outside the front of the hotel. An excellent hotel, I would definitely recommend it. Very little really. The only minor issue was that the maid failed to replenish all the tea and coffee products. However, the helpful man in the coffee bar came to the rescue!
Quiet, peaceful, beautiful. Great experience No breakfast
Location was perfect. Right inside of everything. Valet is great! The bed felt cheap and hard. Did not get any good sleep at all and you would think after driving 10 hours in the road that day it would be easy to sleep, but the bed was old as well as all of the furniture around.
I am rating The Hampton Inn. Really nice hotel. The Hampton Inn was a really nice hotel but it wasn't the hotel I reserved. I was looking forward to stay in The Cincinnatian because of the historic background and wasn't expecting at all not to be nofied in advance about their problem with hot water. We could have rescheduled our trip. They relocated us and it was a nice place (can't complain about it) but a modern hotel was not what we wanted.
The building, facilities, & staff were all very nice. Very minor things, but our bathroom TV remote battery was dead. Also a notice before arriving at the hotel that the water pump system was going to be being worked on & we would have no water from midnight until around 6 a.m would have been appreciated.
Staff was great!
Location and very friendly staff. Rooms were kind of small. Window to look out was very small.
The Location is prime. Perfect for downtown Cincinnati. The staff was nice and quick about check-in and check-out. The bathroom was awesome. It was big and remodeled with a giant tub. The bedroom itself was not impressive. I expected a historic feel, but just got more of an old and musty feel instead. The comforter wasn't clean (had to brush it off before we could lay on it), and the room itself just didn't seem clean. There was also a sunlight which would have been fine, but when you looked up it was covered in dust and dirt.
Only the location Staff and front desk not profession. Make us wait so long and then can find room for us even we made reservation ahead! Scary inside as well! Not worth is pay this price
Loved theroom, comfort and the bathroom. Also enjoyed lobby bar.
The hotel is located in the heart of downtown Cincinnati and there was plenty of entertainment and restaurants located nearby. The room was clean and the staff was very friendly. The hotel ultimately served its purpose as a place to sleep for the night. The furniture was a bit dated and the layout of the room lacked any real appeal. The pictures online and the four star rating seemed to be a bit exagerated. I would rate the hotel three stars overall.
Staff very friendly and accommodating. Room was very clean and the bed was so very comfortable! Will definitely recommend to friends and family! Looking forward to revisiting the next time we are in the area. .
The hotel was beautiful and comfortable and the location terrific. Very centralized location--easy to walk to area sites and restaurants. The wifi internet was extremely spotty and rarely worked which was disappointing and made working remotely difficult.
Close proximity to the sport events Somewhat pricey and the rooms are in need of some updating ... bathroom was pretty old
Breakfast, happy hour, exercise room. Bathroom. No air vent, bathtub did not drain fast enough, toilet paper holder in awkward position (had to reach back to get it). Parking was expensive.
The bed was very comfortable. The room was very clean. There is a cool macaw in the lobby that will say "hi" to you if you say hello! Free breakfast! Very friendly staff! There is a free shuttle from the hotel to Horseshoe Casino. Our room was probably not used recently because the water ran brown for a few seconds in the facets. Pool is being worked on until Feb. 2016 so we could use the neighboring hotel's pool but it seemed like to much of an inconvenience especially in December. You have to pay for parking.
The people staff where great the food was excellent The weather
From the concierge desk to checkout from the stay, the staff was amazing. Clean friendly and just awesomeness The only downside aw back was no fridge I. The room, but I didn't request one so could have been my fault
A good value.
Comfortable, clean & modern. Very nice!
Extremely friendly and helpful staff. My girlfriend and I had a wonderful time and would recommend the Marriott to anyone traveling through the Cincinnati area!
Love 21C. They always have the best people.
Loved the fresh take on a hotel. The art was a fun experience, though I'd prefer some variety as it was all pop art. The decor was modern but still warm and fun. The hotel restaurant was fantastic. Several great upscale bars and restaurants steps away. The location left something to be desired if you want anything beyond great evening eateries or the theatre. No breakfast places around or any shopping minus Tiffanys or Macy's. It felt odd that difference sides of the sand city block can vary between lux and sketchy.
Art everywhere, bizarre delights sprinkled throughout. Great restaurant and right around the corner from Contemporary Arts Center. Wonderfully colorful staff.
Friendly staff, ambiance of being an old dept. store My room wasn't cleaned on the second day of my stay for some reason. There were no coffee pot in the rooms. Had to get dressed and go down to coffee bar. Called for room service for a pot of coffee, front desk told me most people just came down to get coffee.
The area was close to everything staff went above to assist with where to go what to do Not much
This gem of a hotel is located slightly off the beaten path but close enough to the city without the inconveniences. The interior design is fabulous. The attention to detail and focus on guest comfort is outstanding. I'd give the breakfast 5 stars as well. Looking forward to my next visit. The dinner menu was a bit limited. Would have liked to see more small plate/ app selections on the bar menu.
Employees were pleasant and helpful. The rooms were clean and comfortable. We had to valet the car but that was because we were not sure about driving around downtown Cincinnati. The waffles at breakfast were tough.
Liked the room and bed. The staff was extremely helpful, they made the stay quite enjoyable as we were not familiar with the area. Breakfast was good with a friendly staff, again. Good location, within walking distance to quite a few venues. The view was of some rooftops, not the best but you are in the city. The shower was bad as the water got all over the floor when you opened door to step out. Water collected on the door edge and soaked the floor. The air temperature was hard to control with the thermostat. The light switches were confusing. I am all for saving water by not washing towels but how about a place to hang the towels, that would be helpful.
Great location. Newly renovated. Clean Cost to valet
Cool building with brand new rooms. Modern lobby and design throughout hotel. Still in a 'soft' opening, so there are some things that need to be worked on. Shower drained back into the bathroom and elevators had filthy overhead lights.
Great hotel and was very clean. When i booked the room it said two queen or one king. So when we arrived i was informed that they had no king beds available. This needs to be a selection so you know what you are getting when you book a room.
Booked night for a reds game was within walking distance from the park and everything you need was right there awesome time
comfortable bed, quiet despite being busy, great breakfast, convenient location can't think of anything
Friendly staff, great free hot breakfast, nice rooms Had to pay for parking
Room was comfortable, not too hot or too cold when we came in. The bed was comfortable. Bathroom was HUGE with a tall shower. The website did not inform us we would have to pay for parking on site.
Comfortable. Nice staff. Large breakfast. Was on the first floor, was noisy. Small fitness room. Bad coffee.
Clean, comfortable, most of the staff was friendly and accommodating. Larger room than I expected, convenient location to visit UC. Once I actually got into the room, I was happy with everything. Some staff weren't as helpful or welcoming. Poor communication: I arrived at 10:00 am and asked if they had anything available yet. They told me they were fully booked and check in was at 11:00am. Reasonable, so I sat and waited in the dining room area across from the front desk. 11:15 comes around, nobody has said anything yet. I go up to the desk and ask for an update and they tell me nothing will be ready until 2:00pm. Essentially, I had been sitting there rather than walking the city. They took down my number and said they would call me as soon as something was ready. I left at 11:30 and had events at UC from 2-5:30, so I didn't come back to the hotel until almost 6, but nobody ever called me.
We were stuck in elevator for nearly 15 min, no compensation, nothing, it happened twice after they reset it, quite disturbing
View was great Highway is loud, Can't do much about that.
Location and access to downtown were excellent. Took our three small children to the pool only to find it exceptionally dirty with cloudy water. Everyone in our party had large amounts of foreign hair and filth on them upon exiting the pool. We also had issues with getting our room on the same floor as other family despite calling ahead and requesting this in the reservation itself. Ultimately this was resolved, but not without delay and much confusion on the part of the staff.
Bedding and bathroom were very clean Carpet was stained in several places. I understand from staff that carpets are being scheduled for replacement.
Clean, pleasant staff and well located to major attractions. We have stayed here many times and will again.
It was a very clean hotel. And had everything we needed right there. People at the front desk weren't very helpful. There was a fight being held at the hotel that first night. And no one told us I would have loved to go to that!!!
Not sure it was worth $200 but we had a good time. :)
The front desk staff were friendly. The internet did not work. They gave me an 800 number to call IT so they could trouble shoot. The IT called me back at 11pm and it finally worked on 1 of my devices, but not the other. The sleepnumber beds were awful, I assume they are worn out because I assume that sleepnumber beds are more enjoyable when they are new. There is considerable noise from the interstate. They provide ear plugs. I checked out 2 days early because I woke up with giant bites on my body. When I complained the GM was attentive and refunded the rest of my stay.
Fantastic stay. We really enjoyed our stay at the Radisson. Service was prompt and polite. Our room was clean and luxurious. Highly recommended.
Rooms were spacious, well-appointed & had comfortable beds. Check-In staff was courteous & helpful. We were traveling as a group of couples. We were told that their lounge/bar would be open until Midnight on Saturday. At 10:15 they were already "shut down". When we approached the staff about it, the bar tender was rude & the other staff offered suggestions of other bars outside of the hotel. We wanted a night cap in our hotel, which we were unable to get. They need to get their services/staffing issues worked out - or don't include all amenities at this time.
This hotel (and the Hampton Inn beside it) iis an incredibly creative use of.the Cincinnati Inquirer historical building, offering upscale accommodations at an affordable price im downtown.Cincinnati near the Reds ballpark and other venues Noise from the sliding glass bathroom door, alhough aesthetically pleasing and space-saving, are acoustically impractical, in my estimation.