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Staff was courteous, and went above and beyond. Parking lot is expansive; we had no trouble parking our truck and boat. Housekeeping noticed (when we first entered our room) that the door lock had a low battery. She stopped what she was doing to replace it to ensure we didn't have to deal with it. We were allowed to check in several hours early (no charge). We were also given an extra room key (no charge - I managed to lose one and lock us out of our room). My daughter got to go swimming for the first time in their pool, which is handicapped accessible (along with the hot tub - who has that?). The hotel is connected to the bar/restaurant next door - which is very family friendly, and convienent, since we didn't have to get all dressed up and go outdoors (in February). Very quiet, did not hear anyone between 8:30 pm and 7:00 am. The balcony is amazing, my husband and I watched the sunrise together. We will definitely be back! Someone was hosting a birthday party in one of the conference rooms, and the people overflowed outside of the room, and blocked the hallway to the pool (NO fault of the hotel). There isn't any sort of heating/cooling in the balcony (I suppose we could have shut the windows and opened the doors) not a huge deal.
The room was clean and comfortable. The Staff was friendly and efficient. The value was excellent
Bed was comfy, nice sized pool and jacuzzi. They have a nice breakfast in the am There is no mini fridge or microwave in the rooms(i was aware of this before we went), not a deal breaker but is nice to have.
The price was decent (80 on Friday, 120 on Saturday) Old air conditioner which smelled funky, toilet bowl wasn't clean, we could hear conversation somewhat clearly next door. Women at the front desk was not competent and our friends had trouble checking in because of her.
The free breakfast The WiFi connection is not working at all.
The room we stayed in was bigger than expected. It was really nice that we didn't have to be tripping over each other like in other places. Plus it was really clean and comfortable.
The King suite was perfect.
We had two dirty pillows with black stuff on them and I thought I paid for a room with the hot tube and fireplace so.
Facility and grounds were beautiful. It was close enough to downtown, but not as expensive. Rooms clean and beds comfortable.
Landscaping No refrigerator or microwave in room
the pool When we arrived on Friday at 11 AM, I was the 9th person in line, with four more behind me. Waited in the line for over half an hour to check in. The room had no shampoo, conditioner or body soap. Just one bar of soap on the bathroom sink. Our daughter
The grounds and setting along Lake Galena. The amenities, pool, boats, bicycles. And, we liked the folks at the bar.
Great location The room description said it has a whirlpool(hot tub).Thats the only reason why I booked xxx/night room instead of the cheaper one xxx/night without hot tub. The room did not have a hot tub and I ended up paying xxx+tax extra for 2 nights.
Beautiful environment, peaceful, so Midwest. Several great food options, enjoyed the one we picked. Bar entertainment on Saturday night was rocking. Love the walking trails. Probably walked 6 miles and didn't touch half of the available trails. Would have liked a late checkout option. When we asked on check-in, the clerk seemed a bit put off by our request. We didn't pursue it any further as we just wanted a stress-free, relaxing stay.
The cottage was secluded and had sufficient space. The fire place didn't have adequate supplies and the lighting packet provided didn't work.
Accomodations very good but was surprised with daily amenity fee at check out. Had not been previously notified of such. Negotiated it down satisfactorily but don't care for such surprises. Restaurant serves a delicious sausage and corn chowder. Room very comfortable. Staff quite pleasant. Excellent spot for a retreat from city and suburbia.
We liked Galena but the hotel was horrible
Views I booked a room that said I had a balcony and I was in a room that seemed underground with a walk out cement slab...not impressed! Everything in the room was old and had a weird smell!
You know, I loved the location. Rolling hills, a lake, woods, country club, lots of hiking, cute shops in town. The main restaurant was overpriced for dinner
The villa has a decent size, clean & new kitchen appliances. The villa has a home feel to it. The furnitures like the bed,couch,closets,bathroom,bedding sheets & some appliances are old & need update. There were a lot of boxelder bugs outside,clinging into the screen doors & screens, some of them get in the villa. Spider inside the villa.
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We loved how friendly the staff was. The whole hotel was beautiful. Breakfast was delicious! The only downfall was the pool, it was a really great pool and we had a ton of fun on the slide, but the water was very salty, not sure why.
Room was clean and had large bathroom. Reasonably priced for a touristy area. Breakfast options were mediocre at best.
Courteous, friendly, clean. The kids loved the pool and the slide! Breakfast was great too! We were only able to stay one night, but aleeady planning our next stay!
The staff was wonderful and the location suited our needs. The ceiling fan above the bed was very dirty and bathroom faucets were water spotted which could have been avoided by drying after cleaning.
Location to the downtown was fairly close. Staff was SUPER friendly and nice. Only one treadmill- they need to get some more cardio equipment besides one treadmill. Not to be picky but an ice machine on the second floor would have been nice.
A wonderful experience through and through. A supermarket and numerous restaurants within reasonable walking distance from the hotel. The hotel itself featured very comfortable rooms with decorations that felt like thoughtful effort was made to give the guests a memorable experience. I'll definitely return.
Fireplace, view and jacuzzi tub. Although a Murphy bed it was comfortable. Room was clean. Porch hadn't been cleaned in a long time, bird nests and droppings. No free wifi. Dirty patio. No free wifi. Initially staff told us our reservation was cancelled, even though it wasn't and had already been paid for in full for 1 month
The individual rooms were like personal apartments which wad nice when we wanted to stay in and cook. We also liked the jot tub and fire place. Very relaxing. It is a bit outside Galena, but it makes for a beautiful drive.
Eating breakfast in my fireside Jacuzzi was a great way to start the day.
It was cozy, quiet and relaxing. Everything was wonderful!
It was clean. The price was atrocious for what we got.
nice room lack of reliable wi fi system
Nice Staff great views fair room Small Bed (it was supposed to be a Queen) and it was a Murphy Bed - we weren't told about that also no maid service we had to switch out towels at the front desk. Crummy small pillows.
This codo was very nice, the staff was excellent. The only negatives I'd have to say were: The condo kitchen was rather tiny, the fireplace was placed in between the bathroom/jacuzzi & living room so there was a removable 'fence' up blocking the view. Also this codo was not near all the shops, it was a little bit of a drive to get to the local eateries but was worth it. It is located near the largest golf course in the state and you can dine at the golf country club which had great food.
Fireplace was nice. Carpets needed cleaning/replacing and there was a sour odor throughout. Purchased some scented candles to make it bearable. Wifi not included in room rate is ridiculous. Even most McDonalds offer free wifi!
This resort was very clean and had a wonderful pool indoors. It was quiet and each unit has a deck. The scenery around Galena is beautiful. We enjoyed our visit very much.
It was my first time sleeping on a murphy bed and I was recouping from a very sore back and I have to say the bed was comfortable, The area of the Condo was convenient. You do need a car to get to town. Its more on the outskirts but very nice view. I would recommend. Thanks
My husband,2 year old,3 month old and I stayed for 3 nights in May.The rooms are very clean and have alot of room.My son who is 2 had planty of space to play with his toys and run around. Great bathroom with a huge whirl pool tub.Nicely decorated. The only downside was the pool-the bottom is so rough that I actually cut my toe and it hurt!Other then that a perfect experience.My husband and I are actually going back for 2 nights in September for our anniversary.
Stay was very accomodating, besides the rooms are very outdated and small beds. Service was great, slopes were awesome, and food was really good.
facilities were great, rooms great all of eating places closed,did not know this prior to coming. No fresh coffee or breakfast available,had to drive 30 min to get this,would have been nice to have coffee and a roll or something in the lounge area at least
Allowed Pets. Bathroom was dirty looking. Water caused rust stains in tub.
Not too much like It was way over priced. It was suppose to be a bed and breakfast, which consisted of putting a basket the night before that had yogurt and pre packaged fruit cocktail in it. There was no one ever available if we needed anything. Log cabin was not good.