Taj West End

Hi, We really had a great time at the Taj West End. We had some issues with our room and brought it to the attention of the managers and they were extremely courteous and prompt and not just shifted us but upgraded our room for the problems we faced. They also did a great job decorating the room for my wife’s birthday. Some things that deserve a shout out: The Heritage Walk, the staff at the Mynt.

Couple of suggestions for the property is to make it more kid friendly. It’s so huge that we were expecting a small park or play area. The food is really excellent at the West End but room service didn’t match these standards. Soup bowls were too small, no coffee cups, they kept forgetting to send us butter knives with the butter, little things that would make good into great. The Jiva was an odd experience, the service was good but they kept making mistakes with our bills and the therapy descriptions in the information booklet in the room are outdated.

Calm quiet .good n courteous staff .

Rooms did not smell fresh . Ac was not working well. The finish of the room was not good eg the wall common to room n bathroom was not done well.