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Coming with small kits, we have immediately received an upgrade to a superior room - bigger and more spacious; excellent breakfast with lots of choice of health food; superbe location in downtown Bergen - everything can be reached by foot bar/restaurant as well as room service close food/kitchen at 10PM.
The location is great. The staff in general was very nice 1)the swimming pool doen't look veryappealing. 2) the hotel looks very classy on the website but not very much in reality 3) bread crumbs on the dark carpet in the breakfast launge makes the place look very dirty
We chose this hotel based on its proximity to the train station. It is a large facility with 20+ floors and good views over the city. Very disappointed we were not able to have dinner in the top of the facility because it's closed on Sunday. The entrance to the hotel was uninviting - dirty, stained concrete, looks across at another large building, very little greenery or flowers in a country that usually has spectacular displays. The only dining facility open during our stay was the bar - open to the lobby. It carpet was soiled and stained. The huge breakfast buffet included many items and for the entire time we were there it was swarming with people. Tables were not cleared for 20-30 minutes, it was difficult to find a staff person to bring coffee. Most of the food looked mediocre or tired. Really. Expected more from Radisson. My husband insists we go back to Hiltons.
Great location and nice and warm. Great choice at breakfast. Staff friendly and helpful Looks a bit dated now and need a refurb as I stayed her in 2001 and it was still looking smart then
The room was very clean and the location could not have been better. Able to see the city of Bergen by foot from this hotel. A bit warm at night in the room as air conditioner was not all that effective
Everything, excellent breakfast.
Julie. There was one fantastic clerk who, being so terrific, made up for a lot of hotel mistakes. She called around town to help me book a New Year's Eve celebration, and helped me arrange to have mail delivered. She was among the best hotel representatives I've ever encountered. The hotel messed up the reservation. They had me listed as one night instead of two and so did not make up my room. They gave me a bit of a run-around canceling my room key also and overcharged me. When I called they corrected the charge. It is still a great hotel... largely because of Julie, but on the whole the staff was quite personable and caring.
Staff was very helpful, friendly and pleasant. Breakfast is very good. The location of the hotel near the harbour and the (old) centre is all within walking distance, thus very good for us with a young child. Public transport and restaurants are also close to the hotel. This hotel would benefit from an extensive refurbishment. Bathroom was quite small. In general, this hotel is definitely suitable for a few days (city trip).
The best choice of dished on breakfast. It was not so pleasant to find out that there's no booking for all 3 rooms and after that we have opportunity to estimate the "smoking rooms" in spite of no smoking had been reserved yet. Never try to stay in "smoking rooms".
The new restaurant is fantastic. Traditional Norwegian dishes with a modern twist. Clean, modern comfortable room. Happy to have wooden floor with no carpeting. Very attentive staff and excellent service. Very welcoming atmosphere! It was surprising how many people who worked there did not speak Norwegian.
Seems OK to me - I did have little time to sample anything special coming in late and leaving early, so here are some points: A. Ok room B. Quiet - slept well. C- Nice breakfast D.Good parking. E- Nice staff
comfotable dirty under the beds:
Old world Charm in modern value priced hotel. The breakfast selection wonderful. N/A
Not really quiet, there are Bars around the hotel, The coffee tastes awfull.
Alexander up at the front desk was very helpful. He answered all our questions, and was eager to help us out. Breakfast was also very nice. Its a small thing, but they had actual half and half for the coffee, which is hard to find sometimes. Late checkout charge for an hour.
location is good for us. many sightseeing place ,for example Brryge, fish market, ferry-port, and cable-train station, are within 5-minutes walk. Therefore we could rest at Hotel during sightseeing in daytime. Even though in central, it was quiet in night at least the days we stayed. Expensive.
I got what I expected. In the room, the window showed bad maintance
The penthouse suite was lovely with a shared roof terrace, it had really comfortable beds, and good sized room. Some of the staff were really helpful especially Andrew on reception he was always polite and got everything we asked for, he should be the trainee manager and not trainee receptionist. The location was excellent close to the fish market and all the boat trips, tourist bus etc We ate one night in the resteraunt and the food was very good and not too expensive for Norway. We booked penthouse suite for our seven night stay, but thier was a mix up on the booking so we staying first night in the penthouse then had to move out to the business suite for one night then back into the penthouse. The hotel reception staff apart from Andrew and one other female receptionist were not very efficient or friendly, we had to ask on three consecutive days to have our tea and bath gels to be replenished. The rooms were not cleaned thourouly and dirty glasses were left un washed.
friendly, very clean sleeping room, perfect localisation, no noises breakfast was very norwegian, one type cheese (the cheap one), cheap black coffee...; sauna did not work, the chairs in the breakfast area were dirty
Location and quality of the accommodation - room was excellent and just a little 'quirky' which we enjoyed. Maid service was a bit erratic and a request to replace two broken light bulbs was not followed up.
Location-Central to the major attractions and reasonably close to the train station(15' walk). Staff were extremely helpful in booking taxi's and securing a dinner reservation The proximity to the nightlife made it a little noisy at night. Awakened at 4AM Saturday morning by the pubs and bars emtying out on the streets below my room
Loved the old wooden floors and location. We had stayed smaller places for two weeks so rooms seemed large in comparison. A small bottle of wine was 130 kroner. Breakfast was crowded and frantic.
I liked the position of the hotel. I found the breakfast on the door handle, nobody in the hotel informed about it
Very convenient location and reasonable price. Breakfast is easy to carry. Shower room is ill drained.
Breakfast at the door - great idea! Especially when there is a teapot in the room and tea and coffee. The stuff maybe a little bit more friendly, but maybe it is just Scandinavian culture ...
Good hotel, value for money, rooms not to large but just for sleeping it is alright. Breakfast at room was OK but could be a bit more extensive
Simple, easy, no pretense... and like the breakfast package on the door, with the local paper. No smoking policy! Amazingly central location for a budget hotel.
Staff was extremely helpful. Location was excellent -- very short walk from airport express bus. Only about a ten minute walk to the train station. Internet service was satisfactory -- better than average for hotels.
I liked the location when first booking the hotel, as I thought it would be ideal given its central location. I was wrong. There were drunks fighting in the street outside the window in which I was staying. When I asked the hotel manager that I would be happy to be paid for the night stayed, but would like to cancel my reservation for the upcoming two nights (with full refund as I paid in full in advance) she said I was stupid. The safety concerns were problem enough, but when treated so rudely and poorly by the manager of the hotel it was clear to me that this hotel will not be staying in business given its current management problems. Marita Svenskberg (manager of the property) exacerbates solvable problems.
Low costs and central location Cold water in the shower, no towels in the second day of over stay, and fire alarm two o´clock in the night
Good location, friendly staff, nice room It is not very covenient to use the shower...water spreading around the bathroom
Good and convenient location There was no hot water
Clean and tidy pleasant receptionist Very noisy bar directly belown late into the night. Room very small corridors cluttered
Lovely warm, well appointed bathroom. Central area in The Bryggen. Reception staff excellent and very helpful. Breakfast selection was poor, even for a continental breakfast. Breakfast staff indifferent to our needs.
Location, ambience, room was stylish and clean. Bathroom was cold, breakfast was not adequate for four stars.
Small. friendly double bathrooms, Maren was particularly delightful. wall controls didnt work and were very frustrating to manipulate. Alarm woke us up early the first morning. No air conditioning
Apart from the atmosphere this small but authentic hotel (part of UNESCO world Heritage site "Bryggen") breathes out, it's location is perfect to discover the city and access major sites of interest or transportation options in Bergen. Furthermore, the interior is designed with utmost eye for detail and luxuriuous finishing. The continental breakfast buffet offered a very nice choice of fresh food and tasteful bread, set in a rather romantic dining hall. We were even happy to enjoy freshly prepared eggs daily, even at different times. So as opposed to other critiques I've read about this on this site before booking this hotel, this even made our stay better. We also found the staff to be very polite and helpful with the few requests we had. If I would really have to think about anything I would like to see improved, I could only come up with the quality of the (free) shampoo the hotel offers their guests. Or maybe some conditioner would suffice. Otherwise, we enjoyed a very pleasant, nearly perfect stay!
Room and bathroom excellent.Location for getting around Bergen was excellent, but came at a price. See below. Air conditioning was useless. Bergen was experiencing a very hot phase. With windows open the street noise which went on all night made sleeping almost impossible. We chose the air conditioning option but could hardly breathe. Overall I would recommend it, with this word of caution, in hot weather.
Great location! Superb room, absolutely charming!!
A hotel with character and soul, very nice rooms with wooden floor and design wall-paper. Beautiful! Unstabile wifi, but you can borrow cable from the reception. Take a good look at the hi-tec display and make sure the alarm won't go off in the middle of the night & remember to turn on the "Do not disturb"-button to avoid an early visitor.
I really liked the design; how they used old mixed with new. Good service, great breakfast and really good location.
Even the hotel is very historical building located in Bergen Centre, it's clean enough and facilities e.g. bath tub, free internet service are satisfying.
Beautiful hotel in a very central location. Friendly staff. Nice breakfast.
The bed was not conformable as it was a provisional double bed.Old furniture. There were not enough towels
Room overlooked harbor and Bryggen area and was on 6th floor. Room was great.
Made reservation through third party. Upon arrival the front desk agent told me the reservation was not showing so he made me a new reservation. Not only did he charge me more for the new reservation but I was also charged by the third party. Dispute has received no response yet.
I was upgraded to a sea view room on arrival
Location is excellent, and we enjoyed a spacious corner room. Dining room views are superb, and staff very friendly and helpful. Bed was actually a fold down Murphy bed from wall, not as comfortable as it should have been for the beautiful room, and it was awkwardly made up with overlapping sheets.
The harbour view; proximity to centre. The food was very good, and the place was very clean and smart. Room was small with very little storage and no room to put up the suitcase stand provided! Also the restaurant service was chaotic and haphazard - at breakfast they were very slow to refill the things that had run out. But food was good.
Location There was
Harbor view. Facility is a little old but it is not big deal.
Hotel is neat and tidy and in a good location
The complimentary breakfast buffet was quite good -- lots of options, large amounts of food. Staff generally not helpful -- only some of the staff was able to provide information about tourist activities. Not readily responsive to resolving issues with the room. Rooms are very clean, but somewhat old. The beds were old and not very comfortable.
The location of the hotel was excellent, just in front of the Brygge with all this wonderful wooden houses. Our room had a lovely sightseeing of the harbour from the bed. We surely will be back to that hotel.
Very good for the price. Very central.
Your wine cellar & restaurant! Also, the location. Not really. I thought it was all very nice. The only thing I might suggest is updating the furniture and environment in the TV/library room. Compared to the other parts of the hotel, it was not quite as nice.
Location, staff very friendly No carpak
Easy check in and out, breakfast was adequate, cleanlinees above average Cumbersome elavator to split third Floor. Two very small elevators. Color and decor inside rooms must have come out of the 70's
staff team very welcoming, breakfast, position of the hotel breakfast good but too crowdy; overall need the hotel need a refreshment
Everything was really good, the staff, the free coffee in the lovely lounge, the free speedy internet and good breakfast. There was aslightly unpleasant smell in the bathrrom when we first arrived...but it was very clean and the smell did go. It was just a bit off putting....but not for long.
The staff were excellent, always willing to help and assist with any queries. Great atmosphere. Tea and Coffee was available all day and night and they provided breakfast packs for our early start. Free waffels from 4-6pm. Great family run hotel with a very unique atmosphere. No.
The reception staff were effecient and polite.very helpful about routes.Maybe should get updated about bus and tram routes.The lounge was very relaxing.of course the on the house coffee and tea was so welcome after a long sightseeing walk.rooms were spacious.bathrooms sparkling.After check out we were allowed to leave our luggage as we had to catch the hurtigruten only in the evening.I have to say the breakfast was very filling.We loved our stay here.
The staff was very friendly, the location on the hotel was good in the city centre and the breakfast was good. We liked this hotel very much! There was a bit too hot in the room because there was no air-conditioning in the room.
Within walking distance of all things of interest to a tourist. Rooms very small - difficult to move around.
The location of the hotel is perfect. There was too little choice of food for breakfast. Everyone had to wait in the big line during breakfast, not enough space for eating.
A new hotel with Gothic style interior, the staircase is amazing. Nice public areas. Similar to a Malmaison in style. Limited evening food, not much choice at breakfast.
The location is ideal and the staff are very helpful and warm. The afternoon pancakes were a lovely inclusion.
excellent location. The airport buses which are very regular drop off very close to hotel and right outside for return to airport.
The option of a Light Evening Buffet, convenient location
Breakfast was very good. Waffles in the afternoon and evening meal included in the price meant we did not have to eat out much..good value because of this only.Common areas very pleasant, modern and well maintained.Airport bus stops across the road. Room and bathroom was very small. Lighting was totally inadequate-impossible to read in bed as side light was so poor..room looked on to ugly courtyard and was dull in daytime.Very large furniture in room- 2 big chairs and a big table-made the room seem even smaller.Very poor storage-had to keep clothes in our bags as ironing board and extra pillows etc filled the small wardrobe.
The internet connection was down during the stay. Poor when staying for business purposes.
It was too expencive for that facility
Good location; good breakfast & light supper included Room was much smaller than we had anticipated
The staff were extremely friendly and the breakfast, pancakes and light supper buffet very good. The beds were wonderfully comfortable and the rooms felt quite luxurious. Would definitely stay there again - good value too. We were not too keen on the black and dark purple decor.
The hotel is in a fabulous location by the old harbour and handily placed for the airport bus service. The staff were friendly, welcoming and helpful and the room was nicely furnished and comfortable. The breakfast buffet was generous and attractively presented. The light evening buffet was not very suitable for a coeliac so we went out for a meal instead.
early check in It was such a old fashioned room compare to the other rooms they have in the other building. Didn't like it for the same price.
It's a fantastic hotel in Bergan, quite new, perfect front desk service, very good location in city center. We had a bad experience in Grand Terminus on the first day, so we switch to Scandic Bergen City, it is a smart choice, price just a little bit higher than the former one. The front desk is very helpful to find a room for us in the morning time. Breakfast buffet is typical Scandic. The bed is a little bit too soft, not good for wasite relax, seems all the scandic series are the same.
Close to city centre, ferry port and museums. Good breakfast.
I liked it but the strict check in at 15.00 was quiet off putting.
Breakfast was good, nice room and bathroom. Good location.
Easy access to city and surrounding area Room was very noisy with window open at night. We consider a serious problem for some people. However next time we would request a room on quiet side.
Good location. The room was dirty and smelly. Cheap and old furniture. Still expensive.
Breakfast was vast and varied and good. well we booked the hotel inspite of there being no reviews ,considering the webpage said renovated in 2008.Well it does not say that only a handful of rooms in a big hotel were renovated. So you see we were thoroughly disappointed with the room.The hotel staff were able to put us in a renovated smoking room for one night and the next night in a different room.The first room we were given was really old .
good location, nice lobby, very pleasant staff room smelled a bit. gym was closed on day we went
Staff was helpful and friendly, pointing out various tourist attractions on the map. the hotel was also very secure. The room was clean and the lounge area was pretty comfortable. kitchen was a little dirty. The reception was not 24hours, so problems (with WiFi for example) could not be fixed until the next morning. Also, there were 2 big groups present during our stay, and they made it difficult for anyone else to use the kitchen because they used all the plates and utensils.
It was the perfect place to stay in Bergen for 3 nights. Super Secure and safe. I stayed in the 4 bed female dorm. They head huge lockers so I never worried about my stuff when I left it in the room.
The place is pretty much a typical international hostel. The number of shared bathrooms/showers is ample sufficient to not have to wait, rooms+guests were quiet and the guest house's scheme to arrive after reception hours has worked well. pillows and blankets could look better after a round at the cleaner's
the enviroment is very good. I can coumunate with other people living here conviniently and very well . and i learned a lot of new things of inrest. Very good experience ! The bed mattess is too soft ,a little unconfortable .
The location very close to the centre and the busstation. The reception was not opened in the morning and evening, just during the day.
The location of the hotel Nothing
Bed is very confortable over the average and people are very helpful and polite Rooms have quite old furniture not in line with price
Location. Cleanliness of room, lack of attention to request i.e. I requested an elevated room, what I actually got was a room on the first floor with a view of the ugly roof. Staff were not very friendly or helpful.
Friendly staff, big rooms, big and comfortable beds, exellent location, good breakfast
The breakfast was excellent. Yes, there was no soap in the room. Had to go to the reception which first had to verify before bringing the soap.
Friendly staff, and the hotel is very well situated...very good services too... no, everything was fine...
The room was not made up on one day even after the desk had been informed. There was an attempt to overcharge me although this was rectified once I produced some documentation.
The breakfast was extremely good! We were sleeping on the second floor. Unfortunatly there is a club playing on the lower floor behind the main reception. It was quite difficult to sleep in the evening due to the noise.
Breakfast; proximity to the city center The hotel is old and ill maintained; the staff tends to provide wrong information; bad smell often spreads in the corridors
The pillows I would like some more variation for breakfast
Please write at least 15 words
very convenient location. Internet access was free, which was very helpful....but coffee was not...misleading information from hotel. excellent breakfast. there was a problem over flights due to a strike and one receptionist was very helpful indeed it said coffee was available all day, it implied that it was free.
In general everything was quite nice about the hotel. Although it is labeled as a budget hotel, it felt quite comfortable and the room was clean and not too small. Quite good location, about 10 min walk to ferry terminal, and about 20 min walk to bus terminal. Breakfast spread was quite good and generous. The staff at the reception can only be described as less than pleasant (not to the extent of unpleasant, but not pleasant). If they had been more friendly and helpful, this hotel would be considered very very good.
clean, warm, comfortable. breakfasts great. superb location
delicious breakfast nice stay nope
The situation was very good, near the center and Bryggen. The breakfast buffet was copious. The rooms are small. There is no safety box or fridge in the room. The building is some old. No possibility to reserve an extrabed by booking.com, so we added it as a comment but they didn't pay attention to our comment and the place was very small for an extrabed and no other room available.
It was very cold and uncomfortable smoking outside.
Breakfast was excellent despite refurbishment works.Room was quiet. Could have done with additional easy chair in room and also tea making facilities which in winter would be much appreciated
Good location, comfortable clean rooms and exceptional value. I will most certainly stay here again.
The location and that it was very inexpensive. The breakfast was also good and with enough varieties of different foods offered. I asked for a harbour view and at first did not like not getting this. I also think the hotel is a little run down, but the price perhaps reflects this.
The location and the service
It is certainly adequate and I would stay here again. The rooms are very small-even on European Standards. I am on business by myself so I managed but the room I was in would be a bit small if traveling with my spouse. The wireless internet connection was good and there are several restaurants within walking distance if one does not want to eat in the Hotel Restaurant because it is quite expensive....especially in light of the currently weak dollar exchange rate. I would give it a fairly solid 3 star rating. Breakfast area is very inadequate in size to handle the number of guests when the hotel is near full. Have to stand in line for 10-15 minutes just to get to the buffet counter. Other than that hotel adequate for short stay Breakfast area too small and long wait in line to get food from breakfast buffet.
Excellent breakfast buffet and brunch on Sundays. Coffee and tea available 24 hours a day. Rooms are clean and new.
Only the location The room was tiny, the heater did not work properly, the bathroom also tiny, the staff was rude and always busy, the price was extremelly expensive for the quality of the hotel, the furnishing of the room was poor, the breakfast also terrible
That guests could help themselves to free tea or coffee. Our room was not cleaned properly as some marks that were on the sink in the morning were still there onour return in the evening. We had to clean them ourselves!
Nothing special. Room size was too small and uncomfortable
Possibility to leave our luggages during the day after checking out. And possibility to drink a coffee for free when picking up back our luggages. Easy and confortable. The fact that there are no communicating rooms. We have two small children : we had 2 rooms and one parent had to sleep with one child, and the other parent with the other child. Not confortable at all. But ok for one single night.
central location within easy reach of shops, resturants and local places of interest. Pleasant staff and a high standard on cleanliness Would have liked a fridge in the room
Polite and helpfull reception staff. Good breakfast served. Good location.
Central location, well-equipped room, friendly & helpful staff, WLAN access in room. WC/shower felt cramped and a bit 'cheap' compared to the standards of the hotel.
I used a debit card for the reservation instead of a credit card and I was charged twice, one at check-in including a 20% extra and another one at check-out, for the exact amount. Charges are inmediate, but refund seems to take some days, I expect to be refunded for the first charge but I am still waiting for it.
The food. The serenity of the place. The location.
Fantastic location, fairly good breakfast. The common areas were very poorly maintained (torn and dirty carpeting, chipped and broken doorframes, etc.) and both lifts were broken for much of the stay. The room was unpleasantly decorated. Hotel was very expensive relative to the atmosphere and maintenance level.
Central accomodation - at a fair price. - the room size is fine and the interior ok. - The free coffemachine in the lobby - makes excellent coffee to take to the room.
Small rooms, but with all needed facilities. I recommend the room with terrace with beautiful view. The menu in Egon restaurant is also OK. The room with window directed to backyard was very noisy. Whole day and night I heard the noise of ventilation.
Good location Excellent breakfast included in price
Good location. Friendly staff. Nice restaurant.
Nice room, comfy bed, quiet. Cheap horrible soap, had to go down 3 floors to get a cup of tea, breakfast very average.
A breakfast room divided in many sections suited us very well. I discovered too late that it would have been cheaper to book the room directly via the hotel's website than it was to use booking.com.
Location is very good. Near train station, city center, bus station which will connect to air port. Hotel staff is friendly. The shower place and toilet is same room and same height(flat). So when I take a shower, water always go to a toilet. Then it got uncomfortable. The price is expensive, probably we have to understand how expensive in Norway is.