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Hotel room had a strong smokey smell to it even thogh a non smoking hotel
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Polite and helpful staff Tv to complecated
Good food and good service Warm, ac would be a benefit
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Freindly Staff Value for money size of room no bath
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
Bars One bar closed early
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
Excellent hotel, highly recommended
It was clean and comfotable. the staff were polite friendly and helpfull
Leaving Website states Carpark, there is no carpark at the hotel, I had to use a pay and display 6 minutes walk away. Room was very poorly maintained. No vending machine in operation so could not get a snack on arrival at 11pm. Breakfast was luke warm, just passable but not worth the £10 charged
The free tea and coffee and the trouser press. The odd stain on the carpet and the increased security on the hotel room door did not seem to work
In City Centre The shabbiness of the room, and ill fitting, matress and duvet to bed base.
convinient central location no
Easy access to City Centre, breakfast excellent,efficient polite staff No hotel parking
The convenience of being in the City Centre and not being that far from our function. The hotel was excellent in all categories
Very close to shops and services - within 5 minutes walk of the main shopping area. Had no key for my room so I had to be let in by hotel staff each time. Got held up at reception as somebody was being quite forthright in asking for rooms to be swapped around. As I was the only other person waiting I feel I should have been served first so that the receptionist could go back to the more complicated complaint. Lift was broken and kept stopping on floor 5. Windows are complicated which could be an issue in summer.
nothing The quality of this hotel was very poor, its badly needs modernising, the heating did not work and the food was poor.
the fact that it was in the town centre and near the bus station which made it easy for me to my business. Nice large room and a good breakfast to start the day.
The size of the room. Doors and frames needed replacing .Also around the bath the sealant needed replacing.
The swimming pool was very good and the man opened it up especially for me as they had listed the opening times wrong. The restaurant had very little menu choice. The bed was extremely uncomfortable. The staff failed to make my wake up call making me late for attendance on our stand at a show at the nec. Not very happy. Was booked for two nights, only stayed the one!
Good environment and nice golf pitch. I found a spider on my bed.
Great hotel and leisure club just wished i'd stayed longer to use them ! comfortable clean beds and towels breakfast was great and lots of it, would certainly stay again.had an event at the Motorcycle Museum which was really close. None
We found the hotel to be clean and comfortable, it suited all of our needs, and the food was really good, if a little too 'arty' for our tastes.
Good hotel and good clean room and breakfast nice. I was asked for extra £20 pounds when arriving but it said on website all fees and service charges were included in the room charge but I got it sorted out by a member of my party.
The Leisure facilities and sauna were superb, very clean, with the staff being most helpful. The pool was really good. The reception staff were also very helpful in sorting out a colleague at their sister hotel nearby
The facilities were ok for the price...ie.Bar / Breakfast. and the hotel is fairly close to the NEC. The hotel staff in the Bar /Front Desk/Restaurant seemed bored and demotivated. There didn't seem to be many people staying at the hotel, so it seemed the were doing 'the minimum'
the swimming pool and facilities
Altho very near centre of Coventry, one would have thought you were in the country. Very friendly staff, fantastic Leisure centre and pool, choice of a restaurant or Cellar bar for food & drinks, very reasonably priced.
Due to our experience there was nothing to like apart from the view from the room. Bedspread in room 219 had holes. Went to Cellar Bar late pm prior to dinner - bar was full of 'gents' and very rowdy - eventually gave up and went upstairs with our drinks. Went to dinner to discover that myself and friend were the only females in the restaurant. Although only 7.45pm restaurant very loud as golf parties and stag do's in already - as obviously been drinking 'all afternoon' there behaviour was not suitable to being in a restaurant. Menu disappointing as it had half of the choices on it that the web site gave. Food poor quality - only canteen standard as obviously used to being 'churned' out in high volume for golfers and stags. Trouble in Cellar Bar late at night - drunk tried to intice husband into a fight.
Excellent service from helpful and experienced staff, feature rooms with period furniture were a delight, good choice of food well prepared, and beautiful, well kept gardens.
The atmosphere and surroundings, and also the peace and tranquility
The most wonderful hotel we have ever stayed in. Just beautiful. The bill was wrong when first issued. This was corrected very quickly.
The hotel staff were extremely efficient and friendly, nothing was too much trouble, the hotel is an exceptional location and eventhough it was a busy weekend the hotel was peaceful and relaxed.
My stay was very comfortable and relaxed enhanced by the atmosphere and setting of the abbey's history. Most enjoyable and will visit again when opportunity allows.
Beautiful old Abbey, with decor consistent with old english style. Staff were exceptional Could do with a better hot water system
The setting of this hotel is really special. Located adjacent to a beautiful park with nice walks and woodland it is a great place for spending time relaxing. For me, the darkened medieval atmosphere and interesting decoration is what sets it apart. At £170 for the night, it was the most expensive hotel I've stayed at. But, other than its unique setting and interesting decor, it certainly didn't offer anything else as outstanding as the price. Service was very basic. For instance, no-one to show you to the room, certainly no help to carry your bags. No indication either at check-in or on the paperwork that check-out is 11.00am. Breakfast was included, but as it finished too early for me at 10.00 am this was not sampled. Also, there was pressure to throw me out of the room at 11.00am as this is their (too early) check-out time. Perhaps a visit to the far East for the staff would educate them in the standards that are now expected by international travellers.
The unique nature of the hotel and the staff who were excellent. It was exceptional value for money as well. I will certainly stay there again
Very atmospheric - loved the 'Ancient' decor! Much too dark - couldn't see to read in the bedrooms and quite often got lost in the corridors - very confusing in an emergency!
It was such a different hotel experince and very intersting from a historical perspective- great price at off peak rates wonderfully quiet, tranquil, excellent food and the staff made you feel very special. A great place to go with a few friends to get away and relax in style. You really need to have a rental car so you can drive around and explore the other areas like Warwick castle
nice and quiet in the bedroom
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
We were upgraded. Location to the town. Choice for Breakfast
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
Spacious room The bar was noisy but one had to consider that there was a wedding reception
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
very friendly and helpful staff, central location
Staff helpful and discrete Hotel was cold in places at times toilets on first floor were rather lonely, seemed strange that none on ground floor
The whole experience was brilliant at a brilliant price too
From the second you set foot through the doors into the foyer, there was a great warmh of welcome as well as a very high standard of cleanliness and attention to detail on the interior design.
Friendly staff Difficult to struggle through the dorrs from the car park with suitcase, brief case, laptop and handbag!
The hotel was easy to get to. The room and bed were comfortable. The breakfast buffet was of a very high quality, it's not often that hotel breakfasts are worth the money but this one was. The room had not been vacuumed before I arrived. The room was too hot when I arrived and the air conditioning was set to be 'centrally controlled' so I couldn't change it.
Nice place and centrally located Room wasn't very warm
Good staff on reception and in breakfast room Room was a bit cold - had to ask for a heater. Toiled for a long time to get internet access - when I queried with reception they said they had to "release" access - which was annoying as I wasted time trying to resolve. Would have been useful if there had been a notice in the room to this effect.
Room was excellent Restauant was fully booked in the evening although plenty of takeout places to choosee from. The staff were really slow in the morning at breakfast too ordered a coffee and then sat there for 10 mins with no one explaining it was self-service and then not knowing how to charge the bill to my room account. Was in a hurry, so really annoying
Fine,it is good and the service is fine .the only problem is it is too cold inside the room,even if turn the air conditioner to 30degree
The location and setting of the hotel was superb. The room was very spacious and clean. The restaurant had a wonderful ambience and a good selection of food on the menu. Sitting outside, enjoying a drink, on the decking area by the river was very pleasant. The staff were friendly and helpful. I would recommend the hotel to anybody looking for a quiet relaxing break.
Excellent service from all staff. Excellent food and restaurant facilities. Excellent ambience in bar and restaurant area. Spacious room layout. Free wifi and excellent car parking facilities. Felt safe as a single female guest. External light close to the window and only a thin blind meant that the room remained relatively light all night making it difficult to sleep. Pillows thin, hard and uncomfortable. Shower would not fully turn off and could be heard dripping all night - again making it difficult to sleep.
Size of room,location of hotel,very comfortable
Staff very friendly and nice bar/restaurant Noisy central heating system
friendliness of staff also beside river location shower facilities were "tired" and need refurbishing
very quiet and romantic hotel to stay at stairs going to the rooms were very squeaky late at night
Lovely atmosphere, friendly staff, big rooms. The room could have had a bit more lighting,
Staff were very helpful The food, to be avoided at all costs. My partner was served mashed potato that was still frozen.
We loved everything about it, the food, beer and service was excellent. the room was clean and the location is very good for the Birmingham NEC which was the reason why we stayed at The Old Mill. The pub has loads of character as well. We would definitely stay there again There was nothing that we didn't like about it
Service and Comfort
Excellent room, clean, comfortable. Modern but plenty of character. Friendly helpful staff. Excellent food, dinner and breakfast. Not enough milk with tea-making kit. Motion detector in bathroom needs to be more sensitive to prevent blackouts. Don't need "muzak" at breakfast!
Great on-site restaurant Parking behind hotel is difficult to find on arrival and has narrow spaces
The superb resraurant with excellent service and value I have none
We stayed here when dropping our son off at Warwick Uni. Very convenient for uni, and nice part of the world. Hotel is small but rooms are clean and well designed and restaurant is good. Particularly found the staff professional and relaxed. A good team. We have already booked our return.
Absolutely superb idea mixing the hotel with a Loch Fyne restaurant. Excellent evening meal and superb kippers for breakfast. Couldn't believe some people were having bacon and eggs! Can't think of any.
The hotel is ideally situated for my needs. It is pleasant, comfortable and quiet. Only a small point but it would be nice to be able to switch off the bedside lamp with a switch on the lamp rather than having to reach through the bedside table and switch off the power from the socket.
Beautiful characteristic building, clean modern bedrooms, polite and helpful staff, great seafood restaurant, very close to Kenilworth Castle, close to many other great bars, restaurants and pubs. I eventually had to leave.
Comfortable bed, good breakfast.
High quality feel to the room, quality textiles and linen. Excellent bed. Food first class. Will definately stay again. Although my room was beutifully finnished it was rather small - room 26. Brealfast service a little casual.
No draught beer
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
helpfull staff, good food, easy parking no
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
The relaxed atmosphere and friendliness of staff.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Excellent food served by charming staff The rooms were very hot becuase it was not possible to open the window fully. This made sleeping rather difficult.
Breakfast & Dinner very good Good hairdryer in useful position No drawers in room
Very comfortable hotel and extremly attentive staff - would definately book again Breakfast great but evening meals very expensive and only one meal choice for vegetarians !!!
Friendly staff, good food, and nice indoor pool.
Great value, clean and well equipped rooms, excellent restaurant and bars. Welcoming reception staff
Access to gym, pool and spa facilities.
Nice hotel good food, nice bar. My top floor room had no cold water in the morning
the room the arrangements at breakfast
This hotel amazed me and my friend when we stayed for one night.The facillities were more like a 5* rating, very large room with large plasma tv's. We spent afew hour in the spa to relax,afew drinks by the fire in the bar and found that the buffet breakfast was fantastic. We will certainly be booking here again for next year the room price was unbeatable in the area. nothing at all.
thee relaxed atmosphere
The hotel was convienient for my meeting in coventry, the receptionist was helpful & quick with booking me in, I had to change my room as the first room I was put into smelt damp & musty, the guests in the next room decided to use their jaquzzi bath at 1am in the morning and the noise was horrendous so had very little sleep The was a large que for breakfast -so i had to leave without as I would have missed my meeting if I had stayed in the que
That it was within easy reach of Birmingham NEC without being in the city. Pleasant surroundings,neatly tucked away from the road. The toilet paper was very cheap and nasty. Something you would expect in a public toilet not a hotel. Breakfast if paid for at the hotel, too expensive. Would book online next time!
The food, the staff see above
Needed to have some paper work faxed to a customer, not a problem, will do that for you was the reply I got from the front desk, well done I would look at what's on offer food wise, people don't mind paying a bit extra for a larger menue.
The breakfast was good. The staff had no time for you.
the overall experience was great. Fantastic value for money. Staff friendly and informative. Breakfast was enjoyable and plenty off it. All in all 10 out of 10! Nothing!
the breakfast's were very good and very good value for money bathroom was very dirty
receptionist (an Irish lad) was very helpful and extremely efficient. He was an excellent frnt man for the hotel.
beautiful grounds,large room indifferent check in staff
Friendly, clean, good service and they went out of their way to give me a room earlier than normal check in as I had to change and go out quickly. Thought it was a bit expensive for what it was. It is not an easy Hotel to get around with lots of stairs to negotiate but then it is an old building.
Restaurant was great, food very good and nice atmosphere. Bedroom very cold and unfortunately I was above the boiler room which was noisy at times, but overall I couldn't complain.
Very friendly and welcoming staff
Very friendly staff and very clean bedroom/bathroom. Room was freezing on arrival. Breakfast was very average - the fruit on display was very poor.
Friendly staff, easy check in/out. Fantastic range of local restaurants
Food and bar area fantastic Terrible generator noise during middle of night, reported to reception in morning, but they were very dismissive, and did nothing. Very bad night sleep.
The room was bigger and more stylish than average, the bed very comfortable Nothng,
Nice setting, great staff & excellent value for money. It couldn't have been better. In addition the breakfast was excellent.
It is right in the heart of a very pretty village high street yet very close to motorway links and major towns/cities Room was smaller than I'd expected (though comfortable). Air conditioning might have been nice.
The hotel was very clean and the staff friendly and helpful. The room was very comfortable with good amenities. The restaurant food was excellent and fairly priced. The breakfast was slightly undercooked. Tea/ coffee would be better as self service.
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
position of hotel
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Check in process needs improving
Convenience and location for the NEC. Excellant accces to Solihull shops.
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Not alot poor reception service
The hotel staff were extremely helpful with any queries and they very very friendly.
stayed on 3rd floor; room was clean, bed uncomfortable and carpets were dirty; not the usual high standards we are use to here
The standards of the rooms. The price of car parking.
The hotel is in a quiet location, but well connected and close to the main roads. The facilities are modern and well maintained.
catering was good n/a
the retail close by some things
My room was lovely - spacious and airy and the air conditioning was a Godsend! I was disappointed with the bar staff. I had a drink, moved away from the bar and then returned around an hour later. Unfortunately, my dirty crockery from earlier had still not been cleared away! And the barman was stood behind the bar with no other customers and nothing to do!
Value for money as we booked through a last minute website and with today's prices for hotels of this calibre, we thought it good value. Nothing. All fine (apart from a rowdy party taking place on the Saturday evening!)
The location was excellent. Hotel was very in every for a hilton Very bad smell through the hotel.. Very dated in every way.
staff were friendly
The staff were extremely helpful & friendly nothing was to much trouble the matress on my bed was an unbelievable experience just like being in a tree that would not stop moving I am sure all the springs that were covered with a thin piece of cotton were not joined together the whole thing just quivered I was terrified to lay down in case I fell out
The price. Solely the price. There is nothing about this hotel to recommend it. Actually - the barman - really polite and friendly - and proactive at getting sales Check in. The woman saw me walking toward her, and then turned to another member of staff and she asked about some DVDs he was supposed to be getting her. After they finished she turned to me. Despite me introduicing myself, she asked my name for her notes, and then called me Sir throughout, instead of my name. When I called from my room for an iron she said "What?" I asked if she just said "What?" And her reply was "Sorry, didnt hear you." The room s are like staying in an elderly relatives spare room
Easy parking, very clean, friendly staff, The restaurant was very small conscidering the amount of rooms,,as there was a load of coaches the restaurant was working on a shift basis and I was asked to come back later ( I was famished)..I ended up going to the local Harvester about 5 minutes away which was excellent and very cheep...probably better than the restaurant.
Good value and service
The bed was comfortable TV was not great and wasn't freeview
Good Value for money untidy car park
Not a lot The reception staff very unfriendly. Unable to charge items to my room as I had a debit card, I had to pay for things as I went along. They could not find a room service menu. The price of a glass of lemonade was £1.35!!!!!!!. Very noisy on the A45. I left a menu card out for my breakfast, instead of my breakfast I received a note telling me the price I paid did not include breakfast, so if I really wanted it, I had to telephone and let them know.
not a lot the food in general and the rooms are dated with the bathroom needing acomplete overhall
lovely meal -friendly staff
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Staff were fantastic...rooms were very comfortable. Food amazing!
Staff were extremely attentive without being intrusive.
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
Top hotel , great location . room spotless and modern , recommended all round .
Friendliness of all the staff
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
The main hotel part. The acccommodation being outside. It felt like you were going to a swimming pool.
Very friendly staff. Excellent breakfast. Good value for money. Our room did not reflect the rooms advertised on the web site and this was a huge disappointment. Sauna not working.
stayed at hotel after a wedding that took place there. found the staff helpful and friendly and food was exellent. none
Clean confortable room, very good value weekend rate, good breakfast in attractive conservatory. Pleasant helpful staff. Accomodation building typical of a conference venue and the main building apart lacking any character.
Lovely room with plenty of hot water and contempory products. Excellent quality towels and very comfortable bed. We were impressed with the ipod dock as well. Polite staff which contributed to a brilliant evening at a wedding reception. We were a little disappointed that we weren't informed of the sauna/gym facilities as we would have loved to have taken advantage of these. Perhaps pointing this out on booking confirmations would be a good idea as we didn't have time to look at your web site.
The staff were very attentive and nothing was to much trouble. They ar a credit to teh hotel and company. PLease pass on my comments.
Wonderful setting, good value for money. Good facilities. The furniture in the room was very basic and looked cheap. Booked double room for 2 people, yet bed pushed against wall, so not very practical for 2.
the site was excellent and just a sort distance from town
Quiet, polite staff. My wife complained that the bed was too soft
My family and I found Nailcote Hall a comfortable hotel with helpful, courteous staff, excellent decor and delicious food. I have only one complaint in that we stayed on the night of the 25th September, 2007, which was the beginning of the first cold snap of the autumn and the radiator in our room did not function. A staff member however provided us with a small blow heater which took the chill off the room.
Waitress at breakfast - very pleasant old girl Not warned that there was a 21st bash on so restaurant closed. No collection of luggage. No bathrobes. very basic at not basic price. Disappointed
The service was outstanding. A really nice location and golf course The gym is very very small. But a lovely pool
full english breakfast
the room was large, clean and comfortable, and staff were efficient and friendly. £12 per day for wifi access is a disgrace in 2010.
Food and surroundings Only thing that might have caused concern for some was that the noise from nightclub was quite audible in room, late on. However, did not bother us.
nice room and friendly staff
Very large, comfortable room with spacious and modern bathroom. Outstanding food and unfailingly pleasant staff, who did everything they could to please without ever going over the top. Peaceful surroundings and only sorry I did not have time to sample the golf course. A couple of very minor maintenance jobs needed doing in the bedroom, which you have reminded me I did not report - will write later today.
Smart and well-run hotel, yet comfortable and relaxing too. Staff very friendly and professional. Lovely location, very handy for NEC. Food very good.