Hotel Lindemann's Berlin

When I made he reservation it showed “breakfast included”. I’m positive sure about it, because we double checked it with my wife. At the Hotel, they said that the breakfast wasn’t included. Did booking.com or Lindenmann’s Hotel do something wrong?

They gave us a crib and an extra bed for our 4-year-old and our 2-year-old so we could all fit in one room which we really appreciated because it made our stay cheaper. Everything looked clean and the beds were comfortable. Wheelchair access was good (we had a double stroller)

We arrived at midnight because we flew late in the evening. The person in charge of doing our check-in was not happy to see us. Not very friendly and struggled to speak English. Looked like we were bothering him. The rest of the staff was very pleasant and helpful. Also, we didn't have soap in the shower, they took two days to refill it. Not very important but the key system to open the door is kind of counterintuitive.

Spacy, very clean and good sound-proof room. Good (standard German) breakfasts that open from 6:30 to 11:00. Central location with convenient public transport: a bus stop in front of the hotel and 2 subway stations that are only 5-minute walk away. There's a grocer store nearby (Lidl). The street is also filled with very reasonably priced restaurants.

Communication issue. I was going to check-out early before breakfast time for my early flight so on my last night I asked the reception if I could get a to-go breakfast. (I was communicating in English because my German was not so good). The receptionist told me that I could and specifically asked what I'd like to take so that they could prepare the breakfast. In the next morning I was checked out by another receptionist who said that they don't have a lunch-box option and suggested that I should just take what I could to go (the breakfast was opened then, several minutes before 6:30). So in order to catch my subway train to the airport, I had 3 minutes to wrap a piece of bread in a napkin (they couldn't even give me a to-go bag). A restaurant waitress was very nice and got me a to-go coffee. This problem could have been avoided if the staff communicate better to one another. They could have notified me earlier that they could not fulfill my request. And I did pay the room's price (breakfasts included) beforehand!