Guest reviews
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All Reviews
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Solo
Overall Rating
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9.4 "Terrific location."9.8 "98%
liked the proximity to shopping ." 9.8 "Good access to the airport , said 98%." 9.8 "98%liked the proximity to sightseeing ." 7.5 "Easily accessible by car , said 75%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.8 "Great service."9.1 "91% found the
staff to be very friendly ." 9.2 "92% werehappy with the shuttle service ." 8.5 "85% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." -
7.5 "Good breakfast."
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5.1 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." 5.9 "Only 59% thought thepool was clean ." -
5.1 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." 5.8 "Only 58% saidrooms were big enough ." 5.0 "50% thought theminibar was ok ." -
2.9 "Horrible vibe."2.5 "75%
criticized the unstylish hotel ." 1.5 "For 85%, thelobby entrance was sub-standard ." 4.7 "53%didn't like the unstylish hotel ." -
2.6 "Terrible amenities."2.3 "77% thought the
building wasn't nice ." 1.5 "For 85%, thelobby entrance was sub-standard ." 0.8 "92% thought thefacilities needed updating ." 0.0 "100%complained about the elevator ." 2.5 "75%didn't like the architecture ." -
2.4 "Disappointing internet connection."1.9 "81% said the
wifi quality was bad ."
Overall Rating
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9.4 "Terrific location."9.8 "98%
liked the proximity to shopping ." 9.9 "Good access to the airport , said 99%." -
8.4 "Great service."8.8 "88% found the
staff to be very friendly ." 9.1 "91% werehappy with the shuttle service ." 8.5 "85% said thereception staff was great ." 7.9 "79% thought theservice was very professional ." -
7.4 "Good breakfast."8.7 "87% were
happy with the price of the breakfast ." -
5.7 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 5.9 "Only 59% saidrooms were big enough ." -
5.2 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
2.7 "Terrible amenities."2.4 "76% thought the
building wasn't nice ." 1.4 "For 86%, thelobby entrance was sub-standard ." 0.9 "91% thought thefacilities needed updating ." -
2.5 "Horrible vibe."2.3 "77%
criticized the unstylish hotel ." 1.4 "For 86%, thelobby entrance was sub-standard ." -
2.5 "Disappointing internet connection."1.6 "84% said the
wifi quality was bad ."
Overall Rating
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9.4 "Terrific location."9.6 "96%
liked the proximity to shopping ." 9.7 "Good access to the airport , said 97%." 9.8 "98%liked the proximity to sightseeing ." -
8.6 "Great service."9.1 "91% found the
staff to be very friendly ." 8.6 "86% said thereception staff was great ." 9.2 "92% werehappy with the shuttle service ." -
7.7 "Good breakfast."7.8 "78% were
happy with the price of the breakfast ." -
5.0 "Average cleanliness."4.0 "60% thought
it was rather dirty ." 1.3 "87% said thebathroom was dirty ." -
4.7 "Rooms are not good."1.8 "82% thought they were
poorly maintained ." 1.6 "84%complained about the bathroom ." 2.1 "79% foundproblems with the furniture ." 1.3 "87% said thebathroom was dirty ." 0.9 "91% hadproblems with the shower ." 3.3 "67% thought thetv was sub-standard ." -
4.3 "Pool is below average."
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3.2 "Horrible vibe."1.6 "For 84%, the
lobby entrance was sub-standard ." 2.6 "74%criticized the unstylish hotel ." -
2.6 "Terrible amenities."2.3 "77% thought the
building wasn't nice ." 1.6 "For 84%, thelobby entrance was sub-standard ."
Overall Rating
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9.5 "Terrific location."9.8 "98%
liked the proximity to shopping ." -
8.6 "Great service."9.1 "91% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." -
7.1 "Good breakfast."
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5.4 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
4.5 "Rooms are not good."1.9 "81% thought they were
poorly maintained ." 1.8 "82%complained about the bathroom ." -
2.8 "Terrible amenities."2.5 "75% thought the
building wasn't nice ." -
2.7 "Horrible vibe."2.4 "76%
criticized the unstylish hotel ." -
2.3 "Disappointing internet connection."1.9 "81% said the
wifi quality was bad ."
Overall Rating
-
9.4 "Terrific location."9.8 "98%
liked the proximity to shopping ." 9.9 "Good access to the airport , said 99%." -
8.8 "Great service."9.1 "91% found the
staff to be very friendly ." 9.2 "92% werehappy with the shuttle service ." 8.2 "82% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." -
7.4 "Good breakfast."
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4.9 "Not very clean."
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4.9 "Rooms are not good."1.9 "81% thought they were
poorly maintained ." 1.7 "83%complained about the bathroom ." 3.4 "For 66%, therooms looked old ." 2.1 "79% foundproblems with the furniture ." -
2.7 "Horrible vibe."2.3 "77%
criticized the unstylish hotel ." -
2.6 "Terrible amenities."2.3 "77% thought the
building wasn't nice ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Nice place, close to the airport. I did not get a receipt, nor could the hotel give me one. I am still trying to get one from Expedia, but so far no luck. Please help.
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5.1review from
Close to mall of America. Front desk staff real nice. Dirty room. First night we found a kids sock, empty paper cup and washroom had long women's hair all over the floor, we dealt with that. But, the next night we found a baby shoe and a used condom by the leg of the bed. Gross!!
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8.0review from
Location Noises, mostly hearing hotel room doors slamming shut starting around 4:30AM then more frequently. People lagging and having loud conversations from about 9:00pm till around 1:00am
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9.1review from
The staff was great! I did feel that the bathroom could have been cleaner. I found several dark hairs in the shower and near the toilet. Other than that, the room was great even while they were doing renovations.
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4.2review from
Good location I was so tired I cannot sleep they were making too much noise
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8.5review from
I absolutely loved the overnight staff! They were kind and accomadating , they kept a light mood which was nice since i got in at 12. Very helpful. And the room was lovely and the bed was so comfortable i missed breakfast haha I don't have any complaints.
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9.4review from
The hotel is close to airport and shopping and has concenient access to both Minneapolis and St. Paul. We have relatives in both cities so this made our visit convenient to both. The attached restaurant served good food and had friendly servers. If you are used to luxury hotels, this is not that. It's clean and beds are very comfortable. Free breakfast. But it is simple accommodations otherwise. I would label it a budget hotel stay.
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7.7review from
Location, the soft pillows and having Outback steakhouse connected to the hotel.
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6.8review from
Desk service, business center breakfast room was dirty and worn. Bathroom had repair issues, seat had been cleaned with a filthy rag or something, bathrrom floor full of dirt imprints, rook carpeting was wet and dirty. Room smelled of sewage every day(mild). HVAC did not have thermostatic controls, light switches on lamps were broken next to beds, now electric outlets at night stand. this list can go on and on
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8.0review from
The price was right, I had no real complaints. Bed was clean and comfortable, location was good. My boyfriend said the pool was too cold.
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7.4review from
Bathroom lighting inadequate, no ventilation available either. The absence of ventilation was a nuisance!
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8.5review from
Friendly, helpful staff. Rooms were quiet and comfortable. Regular transport service to the airport and mall (from which I could connect to the Metro train) was great. The bed was too soft - made my back ache.
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8.0review from
Convenient shuttle to airport and Mall of America, average breakfast, clean, and friendly staff. Pool wasn't usable for young children - too deep.
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4.8review from
Prompt service. Hotel halls and rooms were "tired".
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6.5review from
Does that make any sense? This is a 2 star hotel for a reason....dated facilities, older building, musty smell in halls, heavily chlorinated pool, average breakfast. The best part was a friendly staff, easy access/shuttle to MOA an airport, updated beds/carpet, and plenty of towels. They were awesome and let me check in two hours early and check out one hour late. Hotel smelled kinda musty but the AC cranked helped cover it a bit while in the room. The pool was way too deep for young children though. Given the choice, I would opt for a nicer hotel next time.
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4.0review from
The location was good for what I needed (near the airport for a late night arrival and an early AM departure). The staff were friendly and helpful. The pool was down for maintenance for another week or two - none of which was communicated to me prior to checking in. I did not like the fact that the breakfast eating area is around the pool so if the pool was available, it would be uncomfortable doing my morning swim while people were sitting around eating. The electrical plug-ins in the sleeping area were dangerous - one had the face plate completely off; another one was so loose that my cord would not stay plugged in. The exercise room was small and hardly had any equipment.
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5.7review from
-Very friendly staff -Very conveniently located (airport/mall) -VERY dirty rooms
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9.1review from
Convenient to MSP airport with good shuttle service. We booked it at the last minute when we couldn't get on a flight, and we were pleased with the choice. We liked having doughnuts and coffee available before breakfast because of a very early flight in the morning. Very thoughtful. Carpet in elevator needs replacing; decor could use update.
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3.1review from
Generally worn out appearance. Room had medium sized winged bugs.
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10.0review from
I had to have back surgery and was very worried about the comfort I would have after surgery. I have to say it was the best choice to stay here. there were plenty of pillows to make my nights very comfortable. The beds them self were also comfy. I would HIGHLY recommend Comfort Inn to anyone who had to travel out of state to have surgery. The staff were very helpful as I needed some bandaids for myself and hadn't gotten the chance to get out to get some. It was also very quiet. Thank you very much, as I didn't have any added stress to my already stressed out self about the surgery.
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5.1review from
Friendly and helpful staff. The hotel was quite dated and the shuttle to the Mall of America is limited.
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7.4review from
The room was really clean..! I didn't like the fact I wasn't able to check in before 2pm had to wait two hrs for a room
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8.0review from
Nice place, close to the airport. I did not get a receipt, nor could the hotel give me one. I am still trying to get one from Expedia, but so far no luck. Please help.
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8.0review from
Location Noises, mostly hearing hotel room doors slamming shut starting around 4:30AM then more frequently. People lagging and having loud conversations from about 9:00pm till around 1:00am
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9.1review from
The staff was great! I did feel that the bathroom could have been cleaner. I found several dark hairs in the shower and near the toilet. Other than that, the room was great even while they were doing renovations.
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8.5review from
I absolutely loved the overnight staff! They were kind and accomadating , they kept a light mood which was nice since i got in at 12. Very helpful. And the room was lovely and the bed was so comfortable i missed breakfast haha I don't have any complaints.
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9.4review from
The hotel is close to airport and shopping and has concenient access to both Minneapolis and St. Paul. We have relatives in both cities so this made our visit convenient to both. The attached restaurant served good food and had friendly servers. If you are used to luxury hotels, this is not that. It's clean and beds are very comfortable. Free breakfast. But it is simple accommodations otherwise. I would label it a budget hotel stay.
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8.0review from
The price was right, I had no real complaints. Bed was clean and comfortable, location was good. My boyfriend said the pool was too cold.
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8.5review from
Friendly, helpful staff. Rooms were quiet and comfortable. Regular transport service to the airport and mall (from which I could connect to the Metro train) was great. The bed was too soft - made my back ache.
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8.0review from
Convenient shuttle to airport and Mall of America, average breakfast, clean, and friendly staff. Pool wasn't usable for young children - too deep.
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9.1review from
Convenient to MSP airport with good shuttle service. We booked it at the last minute when we couldn't get on a flight, and we were pleased with the choice. We liked having doughnuts and coffee available before breakfast because of a very early flight in the morning. Very thoughtful. Carpet in elevator needs replacing; decor could use update.
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10.0review from
I had to have back surgery and was very worried about the comfort I would have after surgery. I have to say it was the best choice to stay here. there were plenty of pillows to make my nights very comfortable. The beds them self were also comfy. I would HIGHLY recommend Comfort Inn to anyone who had to travel out of state to have surgery. The staff were very helpful as I needed some bandaids for myself and hadn't gotten the chance to get out to get some. It was also very quiet. Thank you very much, as I didn't have any added stress to my already stressed out self about the surgery.
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7.7review from
Location, the soft pillows and having Outback steakhouse connected to the hotel.
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6.8review from
Desk service, business center breakfast room was dirty and worn. Bathroom had repair issues, seat had been cleaned with a filthy rag or something, bathrrom floor full of dirt imprints, rook carpeting was wet and dirty. Room smelled of sewage every day(mild). HVAC did not have thermostatic controls, light switches on lamps were broken next to beds, now electric outlets at night stand. this list can go on and on
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7.4review from
Bathroom lighting inadequate, no ventilation available either. The absence of ventilation was a nuisance!
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7.4review from
The room was really clean..! I didn't like the fact I wasn't able to check in before 2pm had to wait two hrs for a room
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5.1review from
Close to mall of America. Front desk staff real nice. Dirty room. First night we found a kids sock, empty paper cup and washroom had long women's hair all over the floor, we dealt with that. But, the next night we found a baby shoe and a used condom by the leg of the bed. Gross!!
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4.2review from
Good location I was so tired I cannot sleep they were making too much noise
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4.8review from
Prompt service. Hotel halls and rooms were "tired".
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6.5review from
Does that make any sense? This is a 2 star hotel for a reason....dated facilities, older building, musty smell in halls, heavily chlorinated pool, average breakfast. The best part was a friendly staff, easy access/shuttle to MOA an airport, updated beds/carpet, and plenty of towels. They were awesome and let me check in two hours early and check out one hour late. Hotel smelled kinda musty but the AC cranked helped cover it a bit while in the room. The pool was way too deep for young children though. Given the choice, I would opt for a nicer hotel next time.
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4.0review from
The location was good for what I needed (near the airport for a late night arrival and an early AM departure). The staff were friendly and helpful. The pool was down for maintenance for another week or two - none of which was communicated to me prior to checking in. I did not like the fact that the breakfast eating area is around the pool so if the pool was available, it would be uncomfortable doing my morning swim while people were sitting around eating. The electrical plug-ins in the sleeping area were dangerous - one had the face plate completely off; another one was so loose that my cord would not stay plugged in. The exercise room was small and hardly had any equipment.
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5.7review from
-Very friendly staff -Very conveniently located (airport/mall) -VERY dirty rooms
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3.1review from
Generally worn out appearance. Room had medium sized winged bugs.
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5.1review from
Friendly and helpful staff. The hotel was quite dated and the shuttle to the Mall of America is limited.
