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Clean and comfortable rooms, staff was great Other families kids not being respectful of other guests.
Clean, friendly staff, very nice breakfast selections. It was dark when we arrived, but they had forgotten to turn on outside lights, so we missed the entrance. Our room smelled like cigarette smoke, despite being a "no smoking" room. Front desk clerk said he would make a note so we would not be charged a cleaning fee.
Greeting at check in like an old guest. In the room quickly.
Perfect. Beds were sufficient. Not pillow top. That's my only non complaint. Indoor pool. Very warm and family friendly staff. Nice hot breakfast.
Water was not warm when bathing first in the mrning
when I got to leav. Everything. It felt unsafe and it was not in a good neighborhood. Terrible experience.
We did get a good rate, which was nice. The room was pretty clean and ok for the amount spent. The front office/check in had an awful stench so we were very worried when we checked in. I had honestly thought about canceling the reservation after going inside the lobby.
Thought from the reviews it was going to be a dump.. but we were passing through, and needed a place to stay that was cheep, so I booked it anyway. I must say, for what you are paying you really get a lot. Giving it is not a 4 star hotel, but I was presently surprised. I will be staying again!
They refunded my money when I informed them my room was too dirty for me to sleep there. I ended up staying elsewhere that night. I only spent 5 minutes in the room. I killed two cockroaches in the 5 minutes I spent in the room. Crumbs and rice in the drawers, and mysterious stains on the walls. Shower was filthy. Pics posted here: https://m.facebook.com/story.php?story_fbid=10206436957590379&id=1462100698
Very clean and up to date. My kids called it 'fancy'. The hot tub wasn't very clean. There was hair and fuzzy stuff floating in it.
The staff was fabulous and very helpful in answering our questions and giving us needed directions. The pool and hot tub were great and the room was perfect. Big and roomy, excellent bathroom, great bed, big TV, and very clean. Wasn't too keen on the sliding door for the bathroom/closet. Would be helpful to have a TV guide of some sort to see what was playing on TV.
Breakfast area was very clean - pool and breakfast hours were convenient and accommodating. Whirlpool Jacuzzi needed to be cleaned - there was a bunch of mildew in one corner and kept finding hair in the water. The darkening shades could not be pulled all the way closed so the room was very light even during night time hours.
The rooms were clean and the beds were comfortable. The breakfast is very convenient and good. Couldn't check out easily because the staff had stepped out for their e-cigarette fix. Just brought the whole experience down a few notches.
The kids loved the pool! We had a blast!!
Very clean & friendly with an awesome complimentary breakfast!
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The location was great, right downtown. NA
Its i hip hotel. Very clean and well taken care of. Very patio to relax on. I will stay here again.
You always know what you're getting with Hampton Inn -- clean room, comfy bed, modern and well-appointed room and bathroom. Breakfast was fine. Staff was great!
It was very clean. N/A
I liked the lay out of the room. I also liked it had a couch with an extra bed. Room was not clean The air conditioner/ heater rattled all night
This hotel was overpriced.
It was convenient. We use this hotel frequently and usually it is nice but NOT this time. The furniture in the room was broken. An ironing board was in the middle of the room because it was broken and could not be collapsed. The furnace was so loud that it kept waking me up all night. Terrible room!
Location was handy. Rooms were clean.
Very, very clean Staff a bit offish and rude
The location was perfect for our needs. The sofa chair in the room and dried on food that could have been removed.
Handy location for a quick night's stay.
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I loved that it was clean, basic needs. It really needs some landscaping on the outside. Definitely no curb appeal. Also, white sheets and white towels that I know have been bleached would have made me more comfortable.
The workmanship of the room details was very good quality. The price was good. Tickets to the hot springs was a nice touch. The check in was bizarre. There was no A/C in the room. There was confusion about the booking fee and Tax.
Good wifi, nice view Bed hard as a rock and low to the ground; fire extinguisher attached to the wall too close to the bed; 'sticker burrs' outside get in clothes, tires, and shoes ; no nearby restaurants or convenience stores
It was very nice and new. Even still smelt like fresh paint. The room was a little small but really cozy.
It was so quiet and quaint, I loved it!!
Convenient - close to the freeway. The bed was awful. It felt like we were sleeping on a box spring. It was very uncomfortable. We couldn't stay the second night. We checked out and found another hotel.
It was very clean. The bed is quite hard; the room is very small.
The location being close to Crystal Hot Springs. The room was clean and everything new in that they have been open for business for only 3 months. Convenient electrical outlets for charging electronic devices. Nicely furnished kitchen and guests to use A nice welcome and interaction with an actual person would have been good. There should have been more towels in the room as there was only 2 bath towels for 2 guests. I suggest adding 2 hands towels and 2 wash cloths with towels for the hot springs.