Guest reviews of Le Châtelain
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All Reviews
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Couples
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Overall Rating
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10.0 "Incredible bar."
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8.9 "Great service."9.4 "94% found the
staff to be very friendly ." 8.9 "89% said thereception staff was great ." 8.7 "87% thought theservice was very professional ." 9.0 "Housekeeping was great , according to 90%." -
8.5 "Location is great."10.0 "
Near to public transport , according to 100%." 8.5 "85%liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
7.6 "High comfort."7.6 "76% thought
rooms were spacious ." 7.9 "79% said thebeds were comfortable ." 8.4 "84% thought it waspleasantly quiet ." -
7.4 "Good breakfast."
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6.6 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 5.0 "50% said theview was so-so ." -
6.0 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
4.3 "Value below average."4.0 "60% thought it was
overpriced ." 2.1 "79% said thebreakfast was too expensive ." 2.0 "Theprice was too high for 80%." -
3.4 "Internet is poor."4.0 "60% thought it was
overpriced ." 3.1 "69% said thewifi quality was bad ." -
1.9 "Disappointing wellness & sports facilities."3.5 "65%
didn't like the fitness area ." 0.0 "100% wereunhappy with the sauna ."
Overall Rating
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9.3 "World class service."9.6 "96% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 8.9 "89% said thereception staff was great ." -
8.2 "Location is great."
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7.6 "Good breakfast."
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7.6 "High comfort."7.6 "76% thought
rooms were spacious ." 7.7 "77% said thebeds were comfortable ." 8.8 "88% thought it waspleasantly quiet ." -
6.3 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." -
6.2 "Food is average."6.7 "Only 67% were
satisfied with the menu ." -
6.0 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." -
3.9 "Value below average."3.6 "64% thought it was
overpriced ." 1.8 "82% said thebreakfast was too expensive ." -
3.0 "Disappointing internet connection."3.6 "64% thought it was
overpriced ." 2.7 "73% said thewifi quality was bad ."
Overall Rating
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8.9 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.8 "Location is great."
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7.3 "Good breakfast."
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6.3 "Rooms are ok."5.1 "Only 51% said
rooms were clean enough ." -
5.4 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." -
3.9 "Value below average."
Overall Rating
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9.1 "World class service."9.5 "95% found the
staff to be very friendly ." -
7.0 "Nice rooms."
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6.7 "Breakfast is mediocre."
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3.7 "Value below average."
Overall Rating
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." -
8.5 "Location is great."
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7.6 "High comfort."7.6 "76% thought
rooms were spacious ." 8.5 "85% thought it waspleasantly quiet ." 8.1 "81% said thebeds were comfortable ." -
7.3 "Good breakfast."
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6.9 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." -
6.3 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." -
4.3 "Value below average."4.4 "56% thought it was
overpriced ." 2.2 "78% said thebreakfast was too expensive ." -
3.9 "Internet is poor."4.4 "56% thought it was
overpriced ." 3.4 "66% said thewifi quality was bad ." -
1.9 "Disappointing wellness & sports facilities."
Recent reviews
- All reviews
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- Neutral
- Negative
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10.0review from
You don't even get the second foot in the door before you're greeted by friendly and welcoming staff waiting to attend to your every need. The breakfast (if you choose to have it included) is a fresh, healthy and great quality variety also with impeccable service and choices. The rooms are adequately sized and the beds and pillows are quite plush. There are slippers and robes for your added comfort and the tea selection in the room is great. The bathrooms are fully equipped and have a very modern and Chiq decor. Room service was a bit costly (as it is with most hotels) but this was because while the quality of the food was great and fresh, I really didn't enjoy the flavor. It is conveniently located between the trams and close to the Brussels midi station. Also, on Rue Louise there are all the major high end brands for clothing, jewelry, shoes and perfume, there are chocolatiers and other typically European magazines. Once you head out the revolving doors of Rue du Châtelain, and turn right, you will see that there are many cafés, bars, bistros, and magazines (shops) along the way. The cuisine is mainly, Italian, French and English, and there are Asian restaurants and a conveniently located liquor store to get your Belgian beer. There's also a food store further down. In the opposite direction, about a 30 min stroll away, there is the European Parliament, and the Grande Place that hosts many of the museums, a must see is the Music Museum, and a must have is the Belgian chips/fries and waffles. Hopefully this helps! The dinner I ordered in room service was not a good taste for me.
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7.0review from
The very helpful staff, the cleanliness, the size of our room, and the general ambience of the hotel I think that the breakfast was too expensive for a cold meal. Also there was no variety we spent 10 days with the same choice of 2 different cheeses and 3 cold meats. Also we had to pay for the coffee taken in our room.
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6.7review from
The staff and the type of room. In spite of my request there was no glutenfree breakfast
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7.0review from
Booked it for guests, which seemed very pleased with the quality of the hotel compared to 4-star hotels which we usually rent for them. The only marginally negative thing is not to underestimate it's closeness to Louisa/Louize. It's about 20 minutes walking which isn't pleasant during rainy days and the tramline on the street is incredibly hectic.
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6.7review from
Its convenience to the city centre and nearby shopping streets as well proximity of transportation. They do not have a lobby its more of a waiting area
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7.0review from
The spacious comfort of the room, with its separate toilet from the bathroom. It was difficult to make the coffee maker work as I didn't know about the on/off switch at the back of the machine. It would be helpful if that information could be added to the instruction booklet.
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7.2review from
Everything - the room was fine, staff were all very helpful, friendly and courteous, the breakfast was excellent. The only minor fault was that there was no alarm clock provided in the room, although this was listed in the hotel's information details for the room.
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4.0review from
beds were comfortable, staff weer helpful and food was good the airconditioning did not work on any of the 7 days we were at the hotel, it was stifflingly hot, bathroom wasn't ventilated, we asked 3 times if anything could be done
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6.4review from
Space of the room plus bathroom facility, free internet connection by reception desk, helpful staff plus the facts that they remembered my previous stay and ensured same quality of room was provided to me
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6.8review from
Kindness of the staff, the size of the room and the bathroom - very modern and enjoyable. The minibar is cheaper comparing to other 5star hotel The standard breakfast is poor - It costs 25 euros and you only get miniature croissants and bread plus the hot chocolate was only made up of water
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7.2review from
Excellent staff, nicely presented, food excellent
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7.0review from
The very helpful staff, the cleanliness, the size of our room, and the general ambience of the hotel I think that the breakfast was too expensive for a cold meal. Also there was no variety we spent 10 days with the same choice of 2 different cheeses and 3 cold meats. Also we had to pay for the coffee taken in our room.
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6.7review from
The staff and the type of room. In spite of my request there was no glutenfree breakfast
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7.0review from
Booked it for guests, which seemed very pleased with the quality of the hotel compared to 4-star hotels which we usually rent for them. The only marginally negative thing is not to underestimate it's closeness to Louisa/Louize. It's about 20 minutes walking which isn't pleasant during rainy days and the tramline on the street is incredibly hectic.
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6.7review from
Its convenience to the city centre and nearby shopping streets as well proximity of transportation. They do not have a lobby its more of a waiting area
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7.0review from
The spacious comfort of the room, with its separate toilet from the bathroom. It was difficult to make the coffee maker work as I didn't know about the on/off switch at the back of the machine. It would be helpful if that information could be added to the instruction booklet.
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7.2review from
Everything - the room was fine, staff were all very helpful, friendly and courteous, the breakfast was excellent. The only minor fault was that there was no alarm clock provided in the room, although this was listed in the hotel's information details for the room.
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6.8review from
Kindness of the staff, the size of the room and the bathroom - very modern and enjoyable. The minibar is cheaper comparing to other 5star hotel The standard breakfast is poor - It costs 25 euros and you only get miniature croissants and bread plus the hot chocolate was only made up of water
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7.2review from
Excellent staff, nicely presented, food excellent
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4.0review from
beds were comfortable, staff weer helpful and food was good the airconditioning did not work on any of the 7 days we were at the hotel, it was stifflingly hot, bathroom wasn't ventilated, we asked 3 times if anything could be done
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6.4review from
Space of the room plus bathroom facility, free internet connection by reception desk, helpful staff plus the facts that they remembered my previous stay and ensured same quality of room was provided to me
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