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The accommodation was very well equipped and provided good comfort. The restaurant service was quite poor. We had to wait for 45 minutes before being served with our first course. The main course vegetables were not fresh. The sauces provided had been previously served at another table. We did not eat there a second time.
Nice sea view. Good facility for family guests.
Lovely apartment Food in main restaurant, freezing cold pool, and lack of entertainment.
That the bins and towels were dealt with frequently and all staff very helpful.Facilities were clean n tidy Nothing
The rooms were very nice - roomy, clean, and comfortable. Kitchen well stocked with utensils. It was nice to have a little convenience store on premises. The bed was a king which is unusual for most Canary Island motels. No beach, very early check out time - 10:00 AM, and construction noise while we were there. It is like walking through a maze to get to the pool and the gym which have limited hours.
excellent value for money excellent standard you know what you are getting no cd player in room we always had one on previous stays also no breville toaster there previously did request replacements but never recieved
this hotel is one of the finest I have stayed in, so good that on returning home I immediately booked another holiday
relaxation on going maintenance construction site next to hotel
Totally relaxing away from it all experience - bliss
Hotel was very clean Pools were large and clean Rooms - 2 bed apartment was fantastic sixe and English channels on Flat screen tvs. Great sea view and pool view, security at hotel was great. Restaurants and places around hotel were really cheap and good value. Weather was really good Hotel staff were really friendly and room was cleaned twice Supermarket was also useful. Kitchen area in apartment had all that was needed and more. No sandy beach nearby, only rocky pebbled beach.
Well equipped apartments within a timeshare. Spacious. The price of wifi.
There are so many things I could compliment, but the one that stands out most in my mind was how welcome they made my family feel. I have two young children, and we were all made to feel at home as soon as we arrived at the resort. This is uncommon for our European holiday experiences so far but very reassuring for our future holiday plans. The greatest compliment is to say that we'll be back soon!!
The room was always clean and the staff were so helpful.
the best thing in the hotel is eight swimming pools! room could be cleaner
Perfectly located: out from crowded Los Cristianos and Playa las Americas, but only a 10 min drive away (for shopaholics). Very convenient for Tenerife South airport. Classy and well decorated. Perfect outside heated swimming pool. Nice ocean views from rooms. Delicious and varied lunch and dinner buffet, with world cuisines changing every day, also offers a à-la-carte restaurant. Perfect balance of national and international guests. Could do without the swimming pool animation team activities.
The Hotel was exceptional and the rooms were clean, luxurious and new. The all inclusive food and drink was excellent . The pool areas are stunning and have different areas for familys and couples. Staff always helpfull and friendly. Best Hotel we have stayed in for a long time. Noise of planes but quality of hotel outweighs this. Paid extra for sea view but it was sea glimpse and not worth the extra money.
Ecological sensibility, calm atmosphere, friendly and capable staff.
Very nice hotel with an interesing architecture. Nice staff and good facilities. Located in a quiet location. Close to the airport wich can disturbe, our kids loved to see the planes comming in. The beach is a bit to rough.
Rooms were great.all iclusive was good value didn,t like the tinned fruit in am.lack of some music at night disco place nearby that blared out music sorry noise on friday night
Big rooms, nice pools, excellent food, good for children, friendly staff, nice hotel design Heated pools still cold so less suitable for little children, south of tenerife is warmer but less beautifull than north, wifi free of charge but most of the time not working,
Very nice hotel, luxurious, comfortable, nice view, breakfast and ecxellent decoration The only negative point is the airplanes passing above, because it is very close to the airport
Location, free parking
Very nice and quiet place, good choice of dinning around. Wonderful restaurant in the hotel (and quite cheap as children eat free of charge). No problem with parking.
Staff, calm and quiet, nice ocean view from a balcony. Wifi connection was only at reception and depends on weather. Our room was cleaned once in two days. There is no beach nearby.
The rooms which are facing the street are too noisy in the morning.there was nothing mentioned about it.
The high value for money the beds are too old
big room, nice see view, big pool place where is hotel just ugly, sorry!
good view, lovely pool, nice & quiet shower not very good. Area was alittle quiet & food more expensive
The room was clean and airy, the supermarket although small is just across the road with fresh bread daily. There is a bar at the pool which was open until 6pm, the staff were very helpful and friendly. The pool is in need of refurbishment, the tiles had obviously had some repair but it was ineffective. The lifeguard goes at 6pm and the pool bar closes, in high season this could have been extended to 8pm.
Good location, but not all rooms are with seaview. Friendly staff. Rooms are clean and maintained well. You cannot book seaview room via booking.com and you cannot get it on arrival. It looks like all seaview rooms are reserved for groups. Beach is very close to hotel but it is rather dangerous for kids.
Loved the views of sea, the studio apartments are very spacious and well set out. not far to bus stop if you want to venture further afield would only go back if they had air con or in a cooler time of year. End of september was still too hot with no air con of night
The place was very nice, food was ok. The place was very quite, more suitable for older couples, as there is not much entertainment at night. Its at the top of a small town, bit of a hill to get up to it. Not a lot happining in the evenings.
quiet and relaxing.. older age group not so many kids..
We only stayed one night at the hotel (which was always the intention)and it certainly filled the requirements we needed. Well equiped though it would be unfair to comment further as we did not really get a proper feel for it due to the short stay. Did not understand about washing up not included I presume this is to avoid the maids being faced with sink fulls of dishes, though no information on how this may be charged. We only used 2 glasses and left them clean but wonder if this would have been taken from the deposit left. Not really a dislike but worth mentioning.
A nice layout. Didn't feel like i was in a big complex. Reception area and other facilities were good. Cleaners did not turn up on two different days. Location is not great. Callao Salvaje doesn't have beach and not a great variety of restaurants/bars. We travelled each day in rental car to other locations.
The appartment balcony was excellent. It felt very private because the stepped design meant we weren't sitting side by side with people next door. We had a wonderful sea view and plenty of space. .
ocean view from terrace; tranquility on the hotel territory
Staff is very friendly. Apartment is clean and spacious. Close from shops and restaurants. Far from the beach. For a sandy beach one has to drive 10-15 minutes. Not a problem if you have a car.
We didn't like the gala for the new year. We paid almost 80 euros and we eat in an awful way. The rooms were cleaned two times in a week, unfortunayely they decided to clean our room two consecutive days and the rest of the week we had to use the same towels.
very quite, lovely place to stay from rush...
The hotel was very clean and well presented.The staff where very freindly and helpfull We had breakfast the first day we stayed. this proved to be a mistake.I have to say for a four star hotel the breakfast was very poor cold coffee,awful bacon and poor presentation with out a word of doubt the worst food we have ever had in a four star hotel anywhere in the world.
its comfortable enough for the price we paid and staff were helpful and acted fast when we asked for something. the room never get sunlight so even it was warm outside, it felt really cold inside which isnt ideal apart from summer season.... they offered late check out for 25 euro but when we requested the night before our departure we were told to do so in the morning of the departure and when we did we were told our room was already booked out for someone else.
Nice, big rooms. Very clean, good value for money far away from the action, you'll need transport to go anywhere nice. And it' s directly under the in flying route for the airport (which is very nearby) so there's lots of airplanenoises
this hotel is fantastic , The hall is fabulus
I did not like anything about this hotel. The staff were very unprofessional and unfriendly. They spoke very poor English and gave incorrect information about the hotel to me. When I asked to speak to a manager, the receptionist sent a porter to me.
Almost everything! Cool decor, perfekt rooms with beautiful views! Super Hotel! There is just one problem, the pool is filled with children, is was actually not a swimmingpool but at playground...
Ocean.... and ocean.......... N/A
excellent view on the sea with good rooms and staff no beach facilities nearby
The room 701 was lovely - we'd like 719 next time we stay as it is on the other side of the hotel and gets afternoon and evening sun No tea or coffee making facilities in the room
The seaside view, calm environment, friendly personel I would expect more choice of food at dinner time, especially salad.
there was a great selection of food both for morning and evening to suite all our family need. the only thing was the gym facilities were quite expencive for just a simple sauna or steam room they would of got used more by the family rather than the once soon as we saw the prices as a family of 4 and the woman was slightly mean also to my youngest son, but that is minor to be fair everything else was good.
The stylish interior Poor cleaning.
Clean and friendly hotel with good facilities. Lack of staff for example only 1 member of staff covering 3 bar areas resulting in slow service and some lost business for the hotel. Meals not quite up to 4 star standard.
Good food, nice room, very expensive drinks! Nothing to do around the hotel. The area was just too quiet, except for the planes over our head! There were too many empty shops and cafes. The bus stop was a long walk, and there was very little bus information.
Friendly staff, convenient location and genarally a nice area at a bargain price! Nothing, absolutly no complaints
Quiet location. Very good food (excellent pizza). Lack of tea making facilities in the room. Cleaning staff careless. Room with town and bay view was first given as a sea view room. No soap in the bathroom (we had to ask).
It was very fantastic stay in this hotel. The location is very good, just the sea side and not so far from the airport (10EUR by taxi). The food is very good and we can enjoy very much entertainment like a water polo in the pool, maxi-dance, tropical show and so on after dinner. Hotel organize them very well! Not at all.
Location (quite zone, not very crowded), multiple nationality guests, spacious room, 50meters from beach and sea pool, free parking space, facilities and infrastructure. The restaurant. It could not cope with all the costumers during breakfast and dinner (food and complements supply was not enough) and there wasn't too much variety either, specially with the deserts.
Good value for money, food and drinks all inclusive deal Too noisey. The poor entertainment was music played very loud for the children to run about to. There was no where to sit where you could escape the noise and have a conversation as you could not make yourself heard.
~Food --> Excellent fresh alot of choice, good safe service,good animation of Frami. only the drinks/food at the poolbar could be better !!!
I liked everything there, nice, friendly and helpful staff, location, clean room and the hotel, gorgeous food, can only recommend to everyone, me and my girlfriend really liked it over there and already are missing it a lot!!! No, there was not.
Good location near to San Miguel Marina. The bed was very hard and the pillows were thin. There were a lot of old people staying there.
Peaceful location, good parking and easy access to the local area The beds extremely hard, and the pillows were very thin. In room air conditioning was no match for the August heat
These have to be the most uncomfortable beds I have ever slept in. We booked a double room and got twin beds just pushed together.as single beds.
That there was a good room available for just one night was very convenient for us.
Friendly personnel. Good, quiet location close to the highway, a small beach, some restaurants and the airport, with sufficient free parking. Nice swimming pools (esp. the saltwater pool). Sometimes very nice food (extensive buffet). Sometimes not so good food (dinner served too cold, no nice drinks at breakfast), eat early for best quality. No free internet (unlike mentioned on the website).
Lots of hot water, clean fresh rooms the friendly bar and dining room staff. The room was very small with not enough electric points, if you wanted the TV on you had to unplug the heater. Also I asked for a room with a terrace or balcony and the room had neither, I know that the hotel has such rooms available as very few people were in the hotel at the time. Last time we stayed we had a huge room,and we enjoyed our stay much more, we felt that the owners had lost heart.
Many things. The beautifully restored building. The extremely helpful staff. The magnificent private garden. The ample breakfast. The restaurant dinner menu.The comfortable room. Views of the church and plaza from the garden and terrace areas. Location- near transport, town center and airport. Quiet surroundings and ambiance.
Peaceful and delightful grounds.lovely staff good food in the resturant . Furnished in typical Spanish style for the age of the hotel.we will return.
The breakfast could be taken in the peaceful garden. Very good environment for the single traveller. Helpful advise from staff.