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Krystal Cancun
4 stars

Krystal Cancun

Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 9800
From
$91
Cheapest

rate per night

6.3
Okay
based on 302 reviews
302 reviews
Room type
Provider
Nightly total
Double room
Standard room
King room

Photos of Krystal Cancun

About Krystal Cancun

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Freebies
    This stay includes Wi-Fi and Parking for free

Located within the exquisite area of Punta Cancun, Krystal Cancun provides sunny beach resort accommodations with specular views of the sea. On the beach of Boulevard Kukulcán, it offers all-inclusive services and entertainment in the heart of Cancun. The resort, with its pristine white sandy beachfront, offers sunbeds under palapas, tables on the sand, pools, restaurants, bars, a kid’s club, activities, adventures, and a place for relaxation.

Accommodations at the hotel include 502 rooms, most with spectacular views of the sea from a balcony or room. Guests can choose from spacious standard, luxury, sea view, family club, all filled with natural light. Its beautiful Club Krystal rooms include upgraded amenities such as a panoramic view of the Caribbean.

All rooms include modern services such as Wi-Fi and a flat screen TV. A refrigerator, microwave, security box, and minibar are all included, along with a laptop safe box and more.

Guests may choose from several restaurants at Krystal Cancun. Aquarium Café serves local and international dishes along with a buffet breakfast with Mexican specialties. Hacienda el Mortero offers traditional Mexican cuisines prepared from local products and live mariachis. For Italian meals and entrees from the sea, Las Velas serves dining within a traditional Caribbean palapa. In the swimming pool area, Fisheria serves ceviche’s and seafood tacos. The hotel has several bar and lounge areas for guests to enjoy drinks and relax.

The hotel features spaces for social events, weddings, and meetings. It sits front of Cancun's Conference Center for the business traveler. Whether for family vacation, pleasure, or for work, Krystal Cancun is a perfect choice.

Latest deals for Krystal Cancun

Thu 8/1
Fri 8/2
Standard room
1 king bed
1 twin bed
1 king bed
Luxury room
1 king bed
1 king bed
2 double beds
Double room
1 king bed
bed type unknown
bed type unknown
Deluxe room
bed type unknown
bed type unknown
bed type unknown
King room
1 king bed
bed type unknown
1 king bed
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees

Amenities at Krystal Cancun

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24hr front desk
  • Safety deposit box
  • Bottle of water

General

  • Window
  • Family rooms
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Solarium
  • Soundproof rooms
  • Telephone
  • Tile/marble floor
  • City view

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Steam room
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Microwave
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Coffee machine
  • Dining table

Things to do

  • Gift shop
  • Fishing
  • Board games/puzzles
  • Golf
  • Scuba diving
  • Diving
  • Snorkeling
  • Cooking classes
  • Beauty salon
  • Water park
  • Water sport facilities (on site)

Basics

  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Trash cans

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Toilet

Accessibility and suitability

  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Increased accessibility
  • Elevator

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Bedroom

  • Extra-long beds (> 2 meters)
  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Aerobics
  • Fitness center

Workspace

  • Fax/photocopying

Reviews of Krystal Cancun

6.3
Okay302 verified reviews
5.9Families
7.4Solo
7.3Couples
7.9Friends
Pros +
Cons -

Show reviews that mention

Filters

2Poor
Anonymous, Jul 2023

Dirty pillows, unconfortable bed, bugs in shower.

8Very good
Carol, Dec 2020

Pros. Beach

Cons. Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.

8.8Very good
Anonymous, Aug 2020

Pros. Beach, pool, good location and helpful staff, very recommended

Cons. I did like everything, nothing to say about, everything’s amazing

The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more

They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.

What are the main amenities offered at Krystal Cancun?

Krystal Cancun offers a range of amenities including a private beach, swimming pools, restaurants, bars, a kid’s club, and various activities for guests to enjoy.

What are guests saying about the cleanliness of the hotel?

Guests have praised the hotel for its clean accommodations, with staff providing excellent room cleaning services. However, some guests have mentioned issues with the cleanliness of the swimming pool and the lack of towels.

How is the food quality at Krystal Cancun?

Guests have enjoyed the food at Krystal Cancun, particularly the local and international dishes served at the Aquarium Café and the traditional Mexican cuisine at Hacienda el Mortero. However, some have mentioned that the food ingredients and tastes are not excellent.

What can guests expect in terms of customer service at Krystal Cancun?

The hotel staff has been described as very helpful and attentive, especially in the restaurant area. However, some guests have expressed concerns about the reception not answering calls promptly and issues with the quality of service, particularly in the context of timeshare sales presentations.

When is the best time to visit Krystal Cancun?

The high season at Krystal Cancun is in July, offering a vibrant atmosphere and ideal weather for enjoying the beach and outdoor activities. However, guests may also consider visiting during the low season in September for a quieter experience.

The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more

They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.

Book a Room with a View

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach comes highly recommended.

Explore Nearby Attractions

Take advantage of the hotel's proximity to various attractions such as Forum Beach, Playa Caracol, and Delphinus Punta Cancún, all within walking distance.

Consider All-Inclusive Services

While the hotel offers all-inclusive services, some guests found that not all amenities were included, so it's advisable to clarify the inclusions upon booking.

Check for Renovated Rooms

Some guests enjoyed their stay in newly renovated rooms, so it may be worth inquiring about the availability of these rooms when making a reservation.

Be Mindful of Noise Levels

Several guests mentioned noise disturbances from nearby nightclubs and thin walls, so light sleepers may want to consider this when choosing a room or pack earplugs.

Plan for Slow Check-in

Some guests experienced long wait times during check-in, so it's advisable to be prepared for potential delays and plan accordingly.

Bring Your Own Drinks

Some guests found it inconvenient to pay for drinks separately and mentioned limitations on payment methods, so consider bringing cash for added convenience.

Be Aware of Maintenance Issues

A few guests reported issues with room maintenance, such as poor drainage and malfunctioning faucets, so it's advisable to report any issues promptly to the staff.

Enjoy the Beach and Pool

Many guests praised the beautiful beach and pool areas, recommending them for relaxation and enjoyment during the stay.

Consider Off-Peak Season

To avoid crowds and potential service issues, consider visiting during the low season in September for a more peaceful experience.

Location

Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo

What's nearby

  • Forum Beach184 yd
  • Playa Caracol351 yd
  • Delphinus Punta Cancún0.3 mi
  • Playa Chac Mool0.5 mi
  • Cancun Golf Club at Pok Ta Pok1.1 mi
  • Playa Tortugas1.6 mi
  • Acuario Interactivo2.1 mi
  • Playa Langosta2.4 mi
  • Playa Marlin2.5 mi
  • Kukulcan Plaza2.6 mi
  • Torre Escenica2.9 mi
  • Parroquia de Cristo Resucitado3.1 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Krystal Cancun

Low season

November

High season

February

Average price (weeknight)

$165

Average price (weekend night)

$174
Cheapest month to stay with an average 19% drop in price.
Most expensive month to stay with an average 39% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Krystal Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Krystal Cancun

  • If you’re after a cheap room at Krystal Cancun, then you should consider staying during the low season. The cheapest deals can generally be found in November and October.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Krystal Cancun, plan to stay on a Tuesday or Sunday. The most expensive day is usually Wednesday.
  • The cheapest price a room at Krystal Cancun was booked for on KAYAK in the last 2 weeks was $139, while the most expensive was $278.
  • How long should you stay at Krystal Cancun? KAYAK users usually book their rooms here for 4 days.

FAQs when booking at Krystal Cancun

  • What meeting amenities can guests find at the Krystal Cancun?

    When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.

  • What good restaurants can be found near the Krystal Cancun?

    If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.

  • Are there any lounges or bars that guests can expect to find near the Krystal Cancun?

    A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.

  • What activities and attractions are close to the Krystal Cancun?

    For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.

  • How should visitors plan on going from Cancun International Airport to the Krystal Cancun?

    As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).

  • Where is Krystal Cancun located?

    Krystal Cancun is located at Paseo Kukulcan km 9, Lotes 9 y 9A in Hotel Zone, 5.6 miles from the center of Cancún. Forum Beach is the closest landmark to Krystal Cancun.

  • When is check-in time and check-out time at Krystal Cancun?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Krystal Cancun.

  • Does Krystal Cancun offer free Wi-Fi?

    Yes, Krystal Cancun offers free Wi-Fi.

  • Does Krystal Cancun offer free parking?

    Yes, Krystal Cancun offers free parking.

  • How far is Krystal Cancun from the airport?

    Krystal Cancun is 10.1 miles from Cancun. Krystal Cancun is 43.7 miles from Cozumel.

  • Does Krystal Cancun have a pool?

    Yes, Krystal Cancun has a pool onsite.

  • How does KAYAK find such great Krystal Cancun hotel deals?

    KAYAK scours the web for all room deals available at Krystal Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Cancun.

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3-star hotel
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5-star hotel
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4-star hotel
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4-star hotel
Altitude by Krystal Grand Punta Cancún8.1 Excellent (272 reviews)0.11 miPrivate beach, Outdoor pool, Spa and wellness center$294+
3-star hotel
79% cheaperSelina Cancun Laguna Hotel Zone7.3 Good (4,878 reviews)0.27 miSnorkeling, Restaurant, Bar/Lounge$28+

Good to know

Value for money

6.8

Distance to city center

5.6 mi

Nearest Airport

Cancun

Distance to airport

10.9 mi