Dirty pillows, unconfortable bed, bugs in shower.
4 stars
Krystal Cancun
Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 9800Photos of Krystal Cancun
Overview
Located within the exquisite area of Punta Cancun, Krystal Cancun provides sunny beach resort accommodations with specular views of the sea. On the beach of Boulevard Kukulcán, it offers all-inclusive services and entertainment in the heart of Cancun. The resort, with its pristine white sandy beachfront, offers sunbeds under palapas, tables on the sand, pools, restaurants, bars, a kid’s club, activities, adventures, and a place for relaxation.
Accommodations at the hotel include 502 rooms, most with spectacular views of the sea from a balcony or room. Guests can choose from spacious standard, luxury, sea view, family club, all filled with natural light. Its beautiful Club Krystal rooms include upgraded amenities such as a panoramic view of the Caribbean.
All rooms include modern services such as Wi-Fi and a flat screen TV. A refrigerator, microwave, security box, and minibar are all included, along with a laptop safe box and more.
Guests may choose from several restaurants at Krystal Cancun. Aquarium Café serves local and international dishes along with a buffet breakfast with Mexican specialties. Hacienda el Mortero offers traditional Mexican cuisines prepared from local products and live mariachis. For Italian meals and entrees from the sea, Las Velas serves dining within a traditional Caribbean palapa. In the swimming pool area, Fisheria serves ceviche’s and seafood tacos. The hotel has several bar and lounge areas for guests to enjoy drinks and relax.
The hotel features spaces for social events, weddings, and meetings. It sits front of Cancun's Conference Center for the business traveler. Whether for family vacation, pleasure, or for work, Krystal Cancun is a perfect choice.
Latest deals for Krystal Cancun
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Krystal Cancun
- Private beach
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- 24hr front desk
- Safety deposit box
- Bottle of water
General
- Window
- Family rooms
- Interconnected room(s) available
- Storage available
- Sea view
- Seating area
- Slippers
- Solarium
- Soundproof rooms
- Telephone
- Tile/marble floor
- City view
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Plunge pool
- Pool towels
- Steam room
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Microwave
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Dining table
Things to do
- Gift shop
- Fishing
- Board games/puzzles
- Golf
- Scuba diving
- Diving
- Snorkeling
- Cooking classes
- Beauty salon
- Water park
- Water sport facilities (on site)
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Trash cans
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kids' club
- Kids' outdoor play equipment
- Playground
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Toilet
Accessibility and suitability
- No smoking
- Non-feather pillow
- Designated smoking area
- Increased accessibility
- Elevator
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Health and safety
- Daily housekeeping
- Safe
Fitness
- Aerobics
- Fitness center
Workspace
- Fax/photocopying
Reviews of Krystal Cancun
7.5
Good
5034 verified ratings
Wonderful
1593
Very good
800
Good
781
Okay
504
Fair
484
Mediocre
264
Poor
608
Summary of reviews
Guests say
Guests appreciated the hotel's prime location and beach access, but many reported significant issues with service, room conditions, and cleanliness. Common complaints included broken amenities, noise disturbances, and unhelpful staff. Despite these drawbacks, some guests enjoyed the beach and pool areas, as well as the breakfast buffet.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Pros (+) Beach
Cons (-) Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
Pros (+) Beach, pool, good location and helpful staff, very recommended
Cons (-) I did like everything, nothing to say about, everything’s amazing
Cons (-) Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
Cons (-) Towels not replaced sometimes
Pros (+) The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons (-) The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
Pros (+) The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons (-) We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the o...
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Pros (+) Right on beach!
Cons (-) Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
Pros (+) Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Cons (-) Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the main amenities offered at Krystal Cancun?
Krystal Cancun offers a range of amenities including a private beach, swimming pools, restaurants, bars, a kid’s club, and various activities for guests to enjoy.
What are guests saying about the cleanliness of the hotel?
Guests have praised the hotel for its clean accommodations, with staff providing excellent room cleaning services. However, some guests have mentioned issues with the cleanliness of the swimming pool and the lack of towels.
How is the food quality at Krystal Cancun?
Guests have enjoyed the food at Krystal Cancun, particularly the local and international dishes served at the Aquarium Café and the traditional Mexican cuisine at Hacienda el Mortero. However, some have mentioned that the food ingredients and tastes are not excellent.
What can guests expect in terms of customer service at Krystal Cancun?
The hotel staff has been described as very helpful and attentive, especially in the restaurant area. However, some guests have expressed concerns about the reception not answering calls promptly and issues with the quality of service, particularly in the context of timeshare sales presentations.
When is the best time to visit Krystal Cancun?
The high season at Krystal Cancun is in July, offering a vibrant atmosphere and ideal weather for enjoying the beach and outdoor activities. However, guests may also consider visiting during the low season in September for a quieter experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach comes highly recommended.
Explore Nearby Attractions
Take advantage of the hotel's proximity to various attractions such as Forum Beach, Playa Caracol, and Delphinus Punta Cancún, all within walking distance.
Consider All-Inclusive Services
While the hotel offers all-inclusive services, some guests found that not all amenities were included, so it's advisable to clarify the inclusions upon booking.
Check for Renovated Rooms
Some guests enjoyed their stay in newly renovated rooms, so it may be worth inquiring about the availability of these rooms when making a reservation.
Be Mindful of Noise Levels
Several guests mentioned noise disturbances from nearby nightclubs and thin walls, so light sleepers may want to consider this when choosing a room or pack earplugs.
Plan for Slow Check-in
Some guests experienced long wait times during check-in, so it's advisable to be prepared for potential delays and plan accordingly.
Bring Your Own Drinks
Some guests found it inconvenient to pay for drinks separately and mentioned limitations on payment methods, so consider bringing cash for added convenience.
Be Aware of Maintenance Issues
A few guests reported issues with room maintenance, such as poor drainage and malfunctioning faucets, so it's advisable to report any issues promptly to the staff.
Enjoy the Beach and Pool
Many guests praised the beautiful beach and pool areas, recommending them for relaxation and enjoyment during the stay.
Consider Off-Peak Season
To avoid crowds and potential service issues, consider visiting during the low season in September for a more peaceful experience.
Location
Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo
What's nearby
- Cancun Convention Center286 yd
- CoCo Bongo Cancun332 yd
- Hard Rock Cafe Cancun352 yd
- Cancun Golf Club at Pok Ta Pok1.1 mi
- La Isla Shopping Mall2.1 mi
- Kukulcan Plaza2.6 mi
- Spa at The Royal Sands2.9 mi
- Puerto Cancun4.4 mi
- Iberostar Cancun Peninsula Convention Centre5.2 mi
- Puerto Juarez5.2 mi
- Gran Puerto5.3 mi
- Iberostar Golf Club Cancun5.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Krystal Cancun
Low season | June |
|---|---|
High season | December |
Average price (weeknight) | $152 |
Average price (weekend night) | $156 |
When to book a room at Krystal Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Krystal Cancun
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Value for money | 7.3 |
|---|---|
Distance to city center | 5.6 mi |
Nearest Airport | Cancun |
Distance to airport | 10.9 mi |
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