Overview
×
Your browser will soon be unsupported by KAYAK.
Update now and keep on traveling with us!

Krystal Cancun

Paseo Kukulcan Lote 9, 77500 Cancun, QR, Mexico
+52 998 848 9800

$119+

Overall guest ratings

7.7/10 Good
Based on 2,800 reviews

Review highlights

  • 9.2
  • 6.6
  • 5.0
  • 4.6

Nearby

    Show all

    About

    Located in Cancun (Avenida Kukulkan), Krystal Cancun is minutes from Cancun Convention Center and Forum Beach. This beach resort is within close proximity of Gaviota Azul Beach and Delphinus Dreams.

    Rooms

    Make yourself at home in one of the 502 air-conditioned rooms featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.

    Business, Other Amenities

    Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

    Less More
    Hotels.com

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Childrens programs
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Internet
    • Fireplace
    Less More
    Reviews

    Guest reviews

    Overall Rating

    7.7 Good
    Based on 2,800 reviews
    • 9.2 "Terrific location."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
      9.7 "97% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      8.8 "City centre within easy reach, said 88%."
    • 6.6 "Average value."
      6.7 "Breakfast prices were ok, according to 67%."
    • 6.6 "Breakfast is mediocre."
      6.7 "Breakfast prices were ok, according to 67%."
    • 6.2 "Service is ok."
      5.6 "Only 56% thought the service was professional."
      6.0 "Only 60% found the restaurant service to be good."
      6.1 "61% found the room service acceptable."
      6.4 "Only 64% were satisfied with the booking process."
      5.0 "50% thought the pool/beach service was ok."
      5.0 "Hotel security was average, thought 50%."
      6.0 "60% said the recreation staff was ok."
    • 5.7 "Food is average."
      5.8 "Only 58% were satisfied with the sushi."
      5.5 "55% thought the snacks were adequate."
      6.7 "Desserts were ok, said 67%."
    • 5.0 "Rooms are ok."
      1.2 "88% complained about the bathroom."
      3.2 "68% said rooms were dirty."
      4.7 "53% didn't like the uncomfortable beds."
      0.8 "92% thought they were poorly maintained."
      2.3 "For 77%, the rooms looked old."
      0.8 "Air conditioning was criticized by 92%."
      1.1 "89% had problems with the shower."
      1.8 "82% said the bathroom was dirty."
      2.3 "77% found problems with the furniture."
      0.6 "94% were disappointed with the minibar."
      2.9 "71% criticized the small bathroom."
    • 4.6 "Wellness & sports facilities were not very nice."
      2.2 "78% didn't like the fitness area."
    • 4.2 "Not very clean."
      3.2 "68% said rooms were dirty."
      1.8 "82% said the bathroom was dirty."
      3.9 "Dirty pool, said 61%."
      1.5 "Unclean dining area, according to 85%."
    • 4.0 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      4.7 "53% didn't like the uncomfortable beds."
      0.8 "Air conditioning was criticized by 92%."
      2.9 "71% criticized the small bathroom."
    • 3.7 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      4.2 "Unfriendly atmosphere, according to 58%."
      4.5 "55% criticized the plain hotel."
    View all review categories

    Overall Rating

    7.7 Good
    Based on 1,792 reviews
    • 9.1 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 6.4 "Breakfast is mediocre."
    • 6.1 "Average value."
    • 5.6 "Average amenities."
      5.4 "54% thought the building was acceptable."
      5.3 "53% considered the lobby entrance to be so-so."
    • 5.5 "Service is ok."
      5.2 "Only 52% thought the service was professional."
      6.3 "63% found the room service acceptable."
      5.2 "52% thought the pool/beach service was ok."
    • 5.3 "Food is average."
    • 4.7 "Not very comfortable."
      2.6 "74% thought it was too noisy."
      5.0 "Beds were acceptable for 50%."
      0.8 "Air conditioning was criticized by 92%."
    • 3.7 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
      4.0 "Unfriendly atmosphere, according to 60%."
    • 3.4 "Not very clean."
      2.6 "74% said rooms were dirty."
      1.6 "84% said the bathroom was dirty."
      3.3 "Dirty pool, said 67%."
    • 2.4 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
    View all review categories

    Overall Rating

    7.3 Good
    Based on 616 reviews
    • 8.9 "Location is great."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
      9.5 "95% liked the proximity to shopping."
    • 6.7 "Average value."
    • 6.7 "Breakfast is mediocre."
    • 6.0 "Service is ok."
      6.0 "Only 60% thought the service was professional."
    • 5.5 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 3.9 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      2.3 "77% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.9 "Rooms are not good."
      3.0 "70% said rooms were dirty."
      1.1 "89% complained about the bathroom."
      4.1 "59% didn't like the uncomfortable beds."
      0.8 "92% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."
      1.1 "Air conditioning was criticized by 89%."
    • 3.8 "Not very clean."
      3.0 "70% said rooms were dirty."
      4.0 "Dirty pool, said 60%."
    • 3.5 "Vibe wasn't good."
      4.1 "Unfriendly atmosphere, according to 59%."
      2.1 "79% criticized the unstylish hotel."
    • 2.2 "Disappointing internet connection."
      1.1 "89% said the wifi quality was bad."
    View all review categories

    Overall Rating

    7.1 Good
    Based on 28 reviews
    • 9.3 "Terrific location."
    • 6.4 "Service is ok."
    • 4.4 "Not very comfortable."

    Overall Rating

    7.5 Good
    Based on 364 reviews
    • 9.0 "Terrific location."
      9.8 "98% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
    • 7.0 "Good breakfast."
    • 6.8 "Average value."
    • 5.6 "Food is average."
    • 5.4 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      5.5 "Only 55% thought the service was professional."
    • 4.8 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      3.3 "67% thought the facilities needed updating."
    • 4.6 "Rooms are not good."
      1.2 "88% complained about the bathroom."
      4.8 "52% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      3.2 "68% said rooms were dirty."
      2.3 "For 77%, the rooms looked old."
    • 4.3 "Not very clean."
      3.2 "68% said rooms were dirty."
    • 3.8 "Not very comfortable."
      2.0 "80% thought it was too noisy."
      4.8 "52% didn't like the uncomfortable beds."
    • 3.5 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      4.1 "Unfriendly atmosphere, according to 59%."
    View all review categories
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    data provided by TrustYou

    Recent Reviews

    More

    Photos
    Map

    Map

    Close
    Would you like to save as your currency permanently or for this visit only?
    Close