Krystal Cancun

Breakfast only

Lunch snd dinner was horrible

Only location

Very load and drunks

Best part, view, ocean, food service staff and pool food service staff

Hotel is next to party central. Bass was very loud, especially on the 8th floor. A/C worked, never below 24° C, hot water was out 2days... Sales people non stop trying to sell membership to the group hotel...

Good beach

Old room, very loud A/C. Bed wasn’t washed , dirty sheets. Staff didn’t give all the necessary info.

Its beach

Rooms are old and wet!

The view, location, the beach and food was all great.

We liked the ocean view room it was great. We could not sleep even with earplugs due to the night club very close to the hotel. The noise level was unbearable. It is really too bad because it is not the hotel's fault. The noise went very late till middle of the night.

The location and it was on the beach.

The water faucet wasn’t working properly. There was no bathtub. Just a stand up shower that couldn’t adjust. My room had only a view of the street. I wasn't on the ocean side.

The room itself was fantastic (especially the decoration/design), with everything you could want, like a minibar with Coronitas and M&M's, a plasma TV and a seafront view, etc. The pools and beach area are quite nice, while the location is superb.

The staff are usually helpful but simply unprofessional (excluding the waiters) and seem constantly unconfident, especially at the reception. Also, there seems to be a lot of construction taking place on the front of the hotel that you can see from the elevators, which takes just a little bit from the experience.

Very convenient location, see front, beach 3 min walking and very close to bars and restaurants

Not possible to adjust temperature of air conditioning, either on or off. Construction work ongoing in an area of the hotel - not very pleasant

Room was not clean, wet. Windows were not sealing. Bathroom was small

The food was good

The hotel is located beside a night club and it is impossible to sleep, when we requested to change room, the service was very slow and bad. Also, if we did not give tip, the service was bad. At the end, they wanted to charge us breakfast separately when our reservation was with breakfast included.

The beach and pool area were excellent

The room needed to be upgraded bath tub and shower were old.The room needed new curtains,

Its location in the middle of the Cancun party scene was awsome!!! We really enjoyed the pool area.

The dinner buffet was too expensive You don't know how much it will cost untill you get the bill at the end.It also had a very limited selection. Fot that price point, Vegas offers a bigger and better selection. Checkout was slow.