Located in Cancun (Hotel Zone), Krystal Cancun is minutes from Cancun Convention Center and Forum Beach. This beach resort is within close proximity of Playa Gaviota Azul and Delphinus Dreams.
Make yourself at home in one of the 385 air-conditioned rooms featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.
Rec, Spa, Premium Amenities
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a poolside bar, a swim-up bar, or one of 4 bars/lounges.
Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Noise from clubs
The beachfront was beautiful. Housekeeping personnel was hard working and kind.
Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.
We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.
The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.
The noise due to the club next door, but I did visit during spring break so it might be louder then.
Nothing a real dump
Everything. Explode this dump ASAP
The view from my room and the friendliness of everyone who works there.
The room I was in smelled like it had a mildew problem (#1453). Stinky!!
very nice beach and sea,mae be the best, good conditions for rest,polite officers
no, everything is OK
The room itself was fantastic (especially the decoration/design), with everything you could want, like a minibar with Coronitas and M&M's, a plasma TV and a seafront view, etc. The pools and beach area are quite nice, while the location is superb.
The staff are usually helpful but simply unprofessional (excluding the waiters) and seem constantly unconfident, especially at the reception. Also, there seems to be a lot of construction taking place on the front of the hotel that you can see from the elevators, which takes just a little bit from the experience.
Very convenient location, see front, beach 3 min walking and very close to bars and restaurants
Not possible to adjust temperature of air conditioning, either on or off. Construction work ongoing in an area of the hotel - not very pleasant
Room was not clean, wet. Windows were not sealing. Bathroom was small
The food was good
The hotel is located beside a night club and it is impossible to sleep, when we requested to change room, the service was very slow and bad. Also, if we did not give tip, the service was bad. At the end, they wanted to charge us breakfast separately when our reservation was with breakfast included.
The beach and pool area were excellent
The room needed to be upgraded bath tub and shower were old.The room needed new curtains,
Its location in the middle of the Cancun party scene was awsome!!! We really enjoyed the pool area.
The dinner buffet was too expensive You don't know how much it will cost untill you get the bill at the end.It also had a very limited selection. Fot that price point, Vegas offers a bigger and better selection. Checkout was slow.
The pool area was very nice. The rooms were clean and well decorated.
The bathroom had a strange odor.