Overview

Krystal Cancun

Paseo Kukulcan Lote 9, 77500 Cancun, QR, Mexico
+52 998 848 9800

$106+

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Rates

Overall guest ratings

7.0/10 Good
Based on 2,022 reviews
See all reviews

Review highlights

  • 9.1
  • 6.6
  • 4.7
  • 4.5

Good to know

  • Good restaurants & bars in the area

Nearby

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    About

    Located in Cancun (Hotel Zone), Krystal Cancun is minutes from Cancun Convention Center and Forum Beach. This beach resort is within close proximity of Playa Gaviota Azul and Delphinus Dreams.

    Rooms

    Make yourself at home in one of the 502 air-conditioned rooms featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.

    Rec, Spa, Premium Amenities

    Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.

    Business, Other Amenities

    Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

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    Amenities

    • Free Wi-Fi
    • Business center
    • Car rental
    • Childrens programs
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Wheelchair accessible
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Free parking
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • ATM on-site
    • Internet
    • Indoor pool
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    Map

    Map

    Photos
    Reviews

    Guest reviews

    Overall Rating

    7.0 Good
    Based on 2,022 reviews
    • 9.1 "Terrific location."
    • 6.6 "Breakfast is mediocre."
    • 6.1 "Average value."
    • 6.1 "Average amenities."
    • 5.5 "Food is average."
    • 4.7 "Rooms are not good."
    • 4.5 "Not very clean."
    • 4.0 "Not very comfortable."
    • 3.9 "Vibe wasn't good."
    • 2.5 "Disappointing wellness & sports facilities."
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    Overall Rating

    7.4 Good
    Based on 1,294 reviews
    • 9.1 "Terrific location."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.5 "95% liked the proximity to shopping."
      9.5 "95% appreciated the closeness to the beach."
    • 6.7 "Breakfast is mediocre."
    • 6.1 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 6.0 "Average value."
    • 5.2 "Rooms are ok."
      5.1 "Beds were acceptable for 51%."
    • 4.9 "Disappointing food."
      1.5 "For 85%, the dining experience was not enjoyable."
    • 4.8 "Service is below average."
      3.0 "70% indicated the reception staff was not good."
      4.8 "52% thought the service was unprofessional."
    • 4.7 "Not very comfortable."
      1.9 "81% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
    • 4.2 "Not very clean."
      3.9 "61% said rooms were dirty."
      1.5 "85% said the bathroom was dirty."
    • 3.6 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
      4.6 "Unfriendly atmosphere, according to 54%."
      3.2 "For 68%, the lobby entrance was sub-standard."
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    Overall Rating

    6.7 Good
    Based on 465 reviews
    • 8.9 "Location is great."
      9.8 "98% enjoyed the restaurants & bars nearby."
      9.3 "93% liked the proximity to shopping."
    • 6.3 "Breakfast is mediocre."
    • 5.9 "Average value."
    • 5.8 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 5.5 "Food is average."
    • 5.0 "Service is ok."
      3.7 "63% indicated the reception staff was not good."
      4.9 "Bad housekeeping, according to 51%."
    • 4.3 "Rooms are not good."
      4.0 "60% didn't like the uncomfortable beds."
      3.6 "64% said rooms were dirty."
      0.9 "91% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      1.4 "Air conditioning was criticized by 86%."
      2.1 "For 79%, the rooms looked old."
    • 3.9 "Not very clean."
      3.6 "64% said rooms were dirty."
    • 3.8 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
      4.5 "Unfriendly atmosphere, according to 55%."
    • 3.4 "Not very comfortable."
      4.0 "60% didn't like the uncomfortable beds."
      1.7 "83% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
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    Overall Rating

    6.1 Good
    Based on 40 reviews
    • 9.3 "Terrific location."
    • 7.6 "Good pool."
    • 5.3 "Service is ok."
    • 4.6 "Rooms are not good."
    • 3.9 "Not very clean."
    • 3.5 "Not very comfortable."
      1.7 "83% thought it was too noisy."

    Overall Rating

    7.1 Good
    Based on 222 reviews
    • 8.8 "Location is great."
      9.3 "93% enjoyed the restaurants & bars nearby."
      9.4 "94% appreciated the closeness to the beach."
    • 6.9 "Breakfast is mediocre."
    • 5.9 "Average value."
    • 5.8 "Average amenities."
      5.6 "56% thought the building was acceptable."
    • 5.3 "Food is average."
    • 4.7 "Service is below average."
      4.6 "54% thought the service was unprofessional."
      3.4 "66% indicated the reception staff was not good."
    • 4.5 "Rooms are not good."
      3.9 "61% said rooms were dirty."
      0.7 "93% complained about the bathroom."
      4.8 "52% didn't like the uncomfortable beds."
      2.5 "For 75%, the rooms looked old."
    • 4.4 "Not very clean."
      3.9 "61% said rooms were dirty."
    • 4.1 "Not very comfortable."
      2.1 "79% thought it was too noisy."
      4.8 "52% didn't like the uncomfortable beds."
    • 3.9 "Vibe wasn't good."
      4.4 "Unfriendly atmosphere, according to 56%."
      2.8 "72% criticized the unstylish hotel."
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    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Good restaurants & bars in the area"
    data provided by TrustYou

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