Located within the exquisite area of Punta Cancun, Krystal Cancun provides sunny beach resort accommodations with specular views of the sea. On the beach of Boulevard Kukulcán, it offers all-inclusive services and entertainment in the heart of Cancun. The resort, with its pristine white sandy beachfront, offers sunbeds under palapas, tables on the sand, pools, restaurants, bars, a kid’s club, activities, adventures, and a place for relaxation.
Accommodations at the hotel include 502 rooms, most with spectacular views of the sea from a balcony or room. Guests can choose from spacious standard, luxury, sea view, family club, all filled with natural light. Its beautiful Club Krystal rooms include upgraded amenities such as a panoramic view of the Caribbean.
All rooms include modern services such as Wi-Fi and a flat screen TV. A refrigerator, microwave, security box, and minibar are all included, along with a laptop safe box and more.
Guests may choose from several restaurants at Krystal Cancun. Aquarium Café serves local and international dishes along with a buffet breakfast with Mexican specialties. Hacienda el Mortero offers traditional Mexican cuisines prepared from local products and live mariachis. For Italian meals and entrees from the sea, Las Velas serves dining within a traditional Caribbean palapa. In the swimming pool area, Fisheria serves ceviche’s and seafood tacos. The hotel has several bar and lounge areas for guests to enjoy drinks and relax.
The hotel features spaces for social events, weddings, and meetings. It sits front of Cancun's Conference Center for the business traveler. Whether for family vacation, pleasure, or for work, Krystal Cancun is a perfect choice.
Services and conveniences
General
Pool and spa
Dining
Things to do
Basics
Family friendly
Bathroom
Accessibility and suitability
Outdoor
Parking and transportation
Media and entertainment
Laundry
Bedroom
Health and safety
Fitness
Workspace
Show reviews that mention
Filters
Dirty pillows, unconfortable bed, bugs in shower.
Pros. Beach
Cons. Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
Pros. Beach, pool, good location and helpful staff, very recommended
Cons. I did like everything, nothing to say about, everything’s amazing
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the main amenities offered at Krystal Cancun?
Krystal Cancun offers a range of amenities including a private beach, swimming pools, restaurants, bars, a kid’s club, and various activities for guests to enjoy.
What are guests saying about the cleanliness of the hotel?
Guests have praised the hotel for its clean accommodations, with staff providing excellent room cleaning services. However, some guests have mentioned issues with the cleanliness of the swimming pool and the lack of towels.
How is the food quality at Krystal Cancun?
Guests have enjoyed the food at Krystal Cancun, particularly the local and international dishes served at the Aquarium Café and the traditional Mexican cuisine at Hacienda el Mortero. However, some have mentioned that the food ingredients and tastes are not excellent.
What can guests expect in terms of customer service at Krystal Cancun?
The hotel staff has been described as very helpful and attentive, especially in the restaurant area. However, some guests have expressed concerns about the reception not answering calls promptly and issues with the quality of service, particularly in the context of timeshare sales presentations.
When is the best time to visit Krystal Cancun?
The high season at Krystal Cancun is in July, offering a vibrant atmosphere and ideal weather for enjoying the beach and outdoor activities. However, guests may also consider visiting during the low season in September for a quieter experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach comes highly recommended.
Explore Nearby Attractions
Take advantage of the hotel's proximity to various attractions such as Forum Beach, Playa Caracol, and Delphinus Punta Cancún, all within walking distance.
Consider All-Inclusive Services
While the hotel offers all-inclusive services, some guests found that not all amenities were included, so it's advisable to clarify the inclusions upon booking.
Check for Renovated Rooms
Some guests enjoyed their stay in newly renovated rooms, so it may be worth inquiring about the availability of these rooms when making a reservation.
Be Mindful of Noise Levels
Several guests mentioned noise disturbances from nearby nightclubs and thin walls, so light sleepers may want to consider this when choosing a room or pack earplugs.
Plan for Slow Check-in
Some guests experienced long wait times during check-in, so it's advisable to be prepared for potential delays and plan accordingly.
Bring Your Own Drinks
Some guests found it inconvenient to pay for drinks separately and mentioned limitations on payment methods, so consider bringing cash for added convenience.
Be Aware of Maintenance Issues
A few guests reported issues with room maintenance, such as poor drainage and malfunctioning faucets, so it's advisable to report any issues promptly to the staff.
Enjoy the Beach and Pool
Many guests praised the beautiful beach and pool areas, recommending them for relaxation and enjoyment during the stay.
Consider Off-Peak Season
To avoid crowds and potential service issues, consider visiting during the low season in September for a more peaceful experience.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.
If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.
A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.
For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.
As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).
Krystal Cancun is located at Paseo Kukulcan km 9, Lotes 9 y 9A in Hotel Zone, 5.6 miles from the center of Cancún. Forum Beach is the closest landmark to Krystal Cancun.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Krystal Cancun.
Yes, Krystal Cancun offers free Wi-Fi.
Yes, Krystal Cancun offers free parking.
Krystal Cancun is 10.1 miles from Cancun. Krystal Cancun is 43.7 miles from Cozumel.
Yes, Krystal Cancun has a pool onsite.
KAYAK scours the web for all room deals available at Krystal Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Cancun.