Overview

Krystal Cancun

Paseo Kukulcan Lote 9, 77500 Cancun, QR, Mexico
+52 998 848 9800

$78+

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Rates

Overall guest ratings

7.2/10 Good
Based on 2,276 reviews
See all reviews

Review highlights

  • 9.0
  • 6.5
  • 4.7
  • 4.4

Good to know

  • Good restaurants & bars in the area

Nearby

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    About

    Located in Cancun (Hotel Zone), Krystal Cancun is minutes from Cancun Convention Center and Forum Beach. This beach resort is within close proximity of Gaviota Azul Beach and Delphinus Dreams.

    Rooms

    Make yourself at home in one of the 502 air-conditioned rooms featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.

    Business, Other Amenities

    Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Childrens programs
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Free parking
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
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    Map

    Map

    Photos
    Reviews

    Guest reviews

    Overall Rating

    7.2 Good
    Based on 2,276 reviews
    • 9.0 "Terrific location."
    • 6.5 "Breakfast is mediocre."
    • 6.1 "Bar is ok."
    • 5.9 "Average amenities."
    • 5.6 "Average value."
    • 4.7 "Rooms are not good."
    • 4.4 "Wellness & sports facilities were not very nice."
    • 4.1 "Not very clean."
    • 3.7 "Not very comfortable."
    • 3.5 "Vibe wasn't good."
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    Overall Rating

    7.5 Good
    Based on 1,570 reviews
    • 8.6 "Location is great."
      9.7 "97% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.6 "96% appreciated the closeness to the beach."
    • 6.4 "Breakfast is mediocre."
    • 6.0 "Bar is ok."
    • 5.7 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 5.4 "Average value."
      6.6 "66% thought it was adequately priced."
    • 4.8 "Rooms are not good."
      1.6 "84% complained about the bathroom."
      3.2 "68% said rooms were dirty."
      4.7 "53% didn't like the uncomfortable beds."
      0.7 "93% thought they were poorly maintained."
      2.3 "For 77%, the rooms looked old."
      0.9 "91% had problems with the shower."
      2.1 "79% said the bathroom was dirty."
      1.3 "Air conditioning was criticized by 87%."
    • 4.6 "Service is below average."
      2.7 "73% indicated the reception staff was not good."
      3.6 "64% thought the service was unprofessional."
    • 3.8 "Not very comfortable."
      1.3 "87% thought it was too noisy."
      4.7 "53% didn't like the uncomfortable beds."
      1.3 "Air conditioning was criticized by 87%."
    • 3.6 "Not very clean."
      3.2 "68% said rooms were dirty."
      2.1 "79% said the bathroom was dirty."
      3.0 "Dirty pool, said 70%."
    • 3.2 "Horrible vibe."
      2.6 "74% criticized the unstylish hotel."
      3.4 "Unfriendly atmosphere, according to 66%."
      4.6 "For 54%, the lobby entrance was sub-standard."
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    Overall Rating

    6.8 Good
    Based on 409 reviews
    • 8.8 "Location is great."
      9.4 "94% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
    • 6.9 "Pool is mediocre."
    • 6.2 "Breakfast is mediocre."
    • 5.7 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 5.6 "Average value."
    • 4.2 "Rooms are not good."
      1.3 "87% complained about the bathroom."
      3.8 "62% didn't like the uncomfortable beds."
      0.7 "93% thought they were poorly maintained."
      3.5 "65% said rooms were dirty."
      1.8 "For 82%, the rooms looked old."
      1.9 "Air conditioning was criticized by 81%."
    • 4.0 "Not very clean."
      3.5 "65% said rooms were dirty."
    • 3.7 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
      1.5 "85% thought it was too noisy."
      1.9 "Air conditioning was criticized by 81%."
    • 2.9 "Horrible vibe."
      3.0 "Unfriendly atmosphere, according to 70%."
      2.1 "79% criticized the unstylish hotel."
    • 2.6 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall Rating

    6.3 Good
    Based on 22 reviews
    • 9.1 "Terrific location."
    • 4.8 "Service is below average."

    Overall Rating

    7.1 Good
    Based on 273 reviews
    • 9.1 "Terrific location."
      9.8 "98% enjoyed the restaurants & bars nearby."
    • 7.1 "Good breakfast."
    • 5.7 "Food is average."
    • 5.6 "Average value."
    • 5.6 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 4.9 "Service is below average."
      3.9 "61% thought the service was unprofessional."
      2.5 "75% indicated the reception staff was not good."
    • 4.8 "Rooms are not good."
      3.5 "65% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      4.8 "52% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."
    • 4.2 "Not very comfortable."
      1.8 "82% thought it was too noisy."
      4.8 "52% didn't like the uncomfortable beds."
    • 3.9 "Not very clean."
      3.5 "65% said rooms were dirty."
    • 3.5 "Vibe wasn't good."
      2.7 "73% criticized the unstylish hotel."
      3.5 "Unfriendly atmosphere, according to 65%."
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    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Good restaurants & bars in the area"
    data provided by TrustYou

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