Krystal Cancun
4 stars

Krystal Cancun

Paseo Kukulcan Km 9 Lotes 9 y 9 A, 77500 Cancún, Quintana Roo, Mexico
+52 998 848 9800

rate per night


based on 3,117 reviews

Krystal Cancun
Thu 2/22
Mon 2/26
Room type
Nightly total
Standard room
Double room
King room

About Krystal Cancun

  • Resort Room
    Enjoy the many amenities of the resort
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi and Parking for free

Located within the exquisite area of Punta Cancun, Krystal Cancun provides sunny beach resort accommodations with specular views of the sea. On the beach of Boulevard Kukulcán, it offers all-inclusive services and entertainment in the heart of Cancun. The resort, with its pristine white sandy beachfront, offers sunbeds under palapas, tables on the sand, pools, restaurants, bars, a kid’s club, activities, adventures, and a place for relaxation.

Accommodations at the hotel include 502 rooms, most with spectacular views of the sea from a balcony or room. Guests can choose from spacious standard, luxury, sea view, family club, all filled with natural light. Its beautiful Club Krystal rooms include upgraded amenities such as a panoramic view of the Caribbean.

All rooms include modern services such as Wi-Fi and a flat screen TV. A refrigerator, microwave, security box, and minibar are all included, along with a laptop safe box and more.

Guests may choose from several restaurants at Krystal Cancun. Aquarium Café serves local and international dishes along with a buffet breakfast with Mexican specialties. Hacienda el Mortero offers traditional Mexican cuisines prepared from local products and live mariachis. For Italian meals and entrees from the sea, Las Velas serves dining within a traditional Caribbean palapa. In the swimming pool area, Fisheria serves ceviche’s and seafood tacos. The hotel has several bar and lounge areas for guests to enjoy drinks and relax.

The hotel features spaces for social events, weddings, and meetings. It sits front of Cancun's Conference Center for the business traveler. Whether for family vacation, pleasure, or for work, Krystal Cancun is a perfect choice.

Photos of Krystal Cancun

Latest deals for Krystal Cancun

Thu 2/22
Mon 2/26
Standard room
bed type unknown
1 twin bed
1 double bed
King room
1 king bed
1 king bed
bed type unknown
Double room
bed type unknown
bed type unknown
bed type unknown
Deluxe room
bed type unknown
bed type unknown
bed type unknown

*Total includes estimated local taxes & fees payable on check out.

Prices are based on 1 night, not including taxes and fees

Amenities at Krystal Cancun

  • Private beach
  • Water sport facilities (on site)
  • Snorkeling
  • Outdoor pool
  • Infinity pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24hr front desk
  • Safety deposit box
  • Bottle of water


  • Window
  • Family rooms
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Solarium
  • Soundproof rooms
  • Telephone
  • Tile/marble floor
  • City view

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Steam room
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna


  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Microwave
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Coffee machine
  • Dining table

Things to do

  • Gift shop
  • Fishing
  • Board games/puzzles
  • Golf
  • Scuba diving
  • Diving
  • Snorkeling
  • Cooking classes
  • Beauty salon
  • Water park
  • Water sport facilities (on site)


  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Trash cans

Health and safety

  • Daily housekeeping
  • CCTV outside property
  • Hand sanitizer in guest accommodation and key areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Safe

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kids' club
  • Kids' outdoor play equipment
  • Playground


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Toilet

Accessibility and suitability

  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Increased accessibility
  • Elevator


  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV


  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board


  • Extra-long beds (> 2 meters)
  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet


  • Aerobics
  • Fitness center


  • Fax/photocopying

Reviews of Krystal Cancun

All reviews are collected from real users with a verified booking made with KAYAK or one of our trusted external partners.

OkayBased on 3,117 verified guest reviews

Pros +
Cons -

Traveler type:
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2.0 Poor
Dirty pillows, unconfortable bed, bugs in shower.
8.0 Very good
Cons:Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
8.8 Very good
Pros:Beach, pool, good location and helpful staff, very recommended
Cons:I did like everything, nothing to say about, everything’s amazing
3.7 Poor
Cons:Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8.0 Very good
Cons:Towels not replaced sometimes
6.5 Okay
Pros:The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons:The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
8.0 Very good
Pros:The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons:We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
4.0 Mediocre
Pros:Right on beach!
Cons:Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
10.0 Wonderful
Pros:Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
6.0 Okay
Cons:Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.


Paseo Kukulcan Km 9 Lotes 9 y 9 A, 77500 Cancún, Quintana Roo

What's nearby

  • Forum Beach185 yd
  • Playa Caracol339 yd
  • Delphinus Punta Cancún0.3 mi
  • Playa Chac Mool0.5 mi
  • Cancun Golf Club at Pok Ta Pok1 mi
  • Playa Tortugas1.6 mi
  • Acuario Interactivo2.1 mi
  • Playa Langosta2.4 mi
  • Playa Marlin2.5 mi
  • Kukulcan Plaza2.6 mi
  • Torre Escenica2.8 mi
  • Parroquia de Cristo Resucitado3.1 mi



Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

Essential information about Krystal Cancun

Low season


High season


Average price (weeknight)


Average price (weekend night)

Cheapest month to stay with an average 38% drop in price.
Most expensive month to stay with an average 20% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Krystal Cancun

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Krystal Cancun

  • If you’re after a cheap room at Krystal Cancun, then you should consider staying during the low season. The cheapest deals can generally be found in September and December.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Krystal Cancun, plan to stay on a Monday or Wednesday. The most expensive day is usually Sunday.
  • The cheapest price a room at Krystal Cancun was booked for on KAYAK in the last 2 weeks was $190, while the most expensive was $359.
  • How long should you stay at Krystal Cancun? KAYAK users usually book their rooms here for 4 days.

FAQs when booking at Krystal Cancun

  • What meeting amenities can guests find at the Krystal Cancun?

    When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.

  • What good restaurants can be found near the Krystal Cancun?

    If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.

  • Are there any lounges or bars that guests can expect to find near the Krystal Cancun?

    A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.

  • What activities and attractions are close to the Krystal Cancun?

    For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.

  • How should visitors plan on going from Cancun International Airport to the Krystal Cancun?

    As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).

  • Where is Krystal Cancun located?

    Krystal Cancun is located at Paseo Kukulcan Km 9 Lotes 9 y 9 A in Hotel Zone, 5.6 miles from the center of Cancún. Forum Beach is the closest landmark to Krystal Cancun.

  • When is check-in time and check-out time at Krystal Cancun?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Krystal Cancun.

  • Does Krystal Cancun offer free Wi-Fi?

    Yes, Krystal Cancun offers free Wi-Fi.

  • Does Krystal Cancun offer free parking?

    Yes, Krystal Cancun offers free parking.

  • How far is Krystal Cancun from the airport?

    Krystal Cancun is 10.6 miles from Cancun. Krystal Cancun is 44.1 miles from Cozumel.

  • Does Krystal Cancun have a pool?

    Yes, Krystal Cancun has a pool onsite.

  • How does KAYAK find such great Krystal Cancun hotel deals?

    KAYAK scours the web for all room deals available at Krystal Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Cancun.

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