Overview

Krystal Cancun

Paseo Kukulcan Lote 9, 77500 Cancun, QR, Mexico
+52 998 848 9800

$127+

Overall guest ratings

7.7/10 Good
Based on 2,808 reviews

Review highlights

  • 9.2
  • 7.4
  • 4.9
  • 4.3

Good to know

  • Good restaurants & bars in the area

Nearby

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    About

    Set on Punta Cancún's eastern edge, this waterfront Krystal Cancun resort is near Cancún Convention Center and 1 block from nightclubs, shops, and restaurants.

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    Expedia

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Childrens programs
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Internet
    • Fireplace
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    Reviews

    Guest reviews

    Overall Rating

    7.7 Good
    Based on 2,808 reviews
    • 9.2 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to shopping."
      9.4 "94% appreciated the closeness to the beach."
      9.5 "City centre within easy reach, said 95%."
      10.0 "100% liked the proximity to sightseeing."
      7.1 "Great parking, according to 71%."
      10.0 "Near to public transport, according to 100%."
    • 7.4 "Good breakfast."
      8.1 "81% were happy with the price of the breakfast."
    • 6.3 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      5.5 "Only 55% thought the service was professional."
      6.9 "Only 69% found the restaurant service to be good."
      6.0 "60% found the room service acceptable."
      5.0 "50% thought the pool/beach service was ok."
      5.8 "Only 58% were satisfied with the booking process."
      5.0 "Hotel security was average, thought 50%."
    • 6.1 "Bar is ok."
      6.7 "Alcoholic drinks were not bad, according to 67%."
    • 5.8 "Food is average."
      6.4 "The price was ok for 64%."
      5.0 "50% thought the snacks were adequate."
    • 4.9 "Rooms are not good."
      1.7 "83% complained about the bathroom."
      3.3 "67% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      1.2 "For 88%, the rooms looked old."
      1.0 "Air conditioning was criticized by 90%."
      2.1 "79% had problems with the shower."
      2.6 "74% found problems with the furniture."
      1.0 "90% said the bathroom was dirty."
      3.6 "64% thought the tv was sub-standard."
      4.0 "60% were disappointed with the minibar."
      0.8 "92% criticized the small bathroom."
    • 4.3 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
      0.8 "92% criticized the small bathroom."
    • 4.2 "Not very clean."
      3.3 "67% said rooms were dirty."
      1.0 "90% said the bathroom was dirty."
      3.8 "Dirty pool, said 62%."
      2.9 "Unclean dining area, according to 71%."
    • 3.8 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
      4.9 "Unfriendly atmosphere, according to 51%."
    • 1.8 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall Rating

    7.6 Good
    Based on 1,656 reviews
    • 9.0 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.2 "92% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 7.5 "Good breakfast."
    • 6.5 "Bar is ok."
    • 6.4 "Average value."
      5.9 "The price was ok for 59%."
    • 5.4 "Service is ok."
      6.4 "Only 64% found the staff to be friendly enough."
      6.1 "61% found the room service acceptable."
      6.4 "Only 64% were satisfied with the booking process."
      5.2 "52% thought the pool/beach service was ok."
    • 4.9 "Rooms are not good."
      1.8 "82% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      3.1 "69% said rooms were dirty."
      1.6 "For 84%, the rooms looked old."
      2.3 "77% had problems with the shower."
      1.0 "Air conditioning was criticized by 90%."
      1.0 "90% said the bathroom was dirty."
    • 4.3 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
    • 3.7 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
      4.5 "Unfriendly atmosphere, according to 55%."
    • 3.7 "Not very clean."
      3.1 "69% said rooms were dirty."
      1.0 "90% said the bathroom was dirty."
      3.2 "Dirty pool, said 68%."
    • 2.2 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Overall Rating

    7.5 Good
    Based on 730 reviews
    • 9.0 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
      9.5 "95% appreciated the closeness to the beach."
    • 7.1 "Good breakfast."
    • 6.2 "Average value."
    • 6.0 "Service is ok."
      6.4 "Only 64% found the staff to be friendly enough."
      5.7 "Only 57% thought the service was professional."
    • 5.7 "Food is average."
    • 4.5 "Rooms are not good."
      1.7 "83% complained about the bathroom."
      3.3 "67% said rooms were dirty."
      0.8 "92% thought they were poorly maintained."
      1.0 "For 90%, the rooms looked old."
      3.1 "69% found problems with the furniture."
      1.3 "Air conditioning was criticized by 87%."
    • 4.1 "Not very clean."
      3.3 "67% said rooms were dirty."
      3.9 "Dirty pool, said 61%."
    • 4.0 "Not very comfortable."
      2.0 "80% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
    • 3.7 "Vibe wasn't good."
      4.8 "Unfriendly atmosphere, according to 52%."
      2.1 "79% criticized the unstylish hotel."
    • 2.0 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
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    Overall Rating

    6.5 Good
    Based on 28 reviews
    • 9.3 "Terrific location."
    • 6.2 "Service is ok."
    • 4.3 "Not very comfortable."

    Overall Rating

    7.7 Good
    Based on 393 reviews
    • 9.1 "Terrific location."
      9.8 "98% enjoyed the restaurants & bars nearby."
      9.5 "95% appreciated the closeness to the beach."
    • 7.5 "Good breakfast."
    • 6.4 "Average amenities."
      6.2 "62% thought the building was acceptable."
    • 5.9 "Food is average."
    • 5.8 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      5.6 "Only 56% thought the service was professional."
    • 5.4 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
    • 4.3 "Not very comfortable."
      1.9 "81% thought it was too noisy."
    • 4.2 "Not very clean."
      3.6 "64% said rooms were dirty."
    • 4.0 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
      5.0 "50% thought the atmosphere was somewhat friendly."
    • 1.8 "Disappointing internet connection."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Good restaurants & bars in the area"
    data provided by TrustYou

    Recent Reviews

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