Krystal Cancun

4 stars
7.6
Good
based on 5599 reviews
5,599 reviews
Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo, Mexico
Paseo Kukulcan km 9, Lotes 9 y 9A, Cancún, Quintana Roo
+52 998 848 9800
Wed 9/16
-
Thu 9/17
2 guests, 1 room
Deals from
$77
/Cheapest rate per night
Room type
Provider
Nightly total
Standard room, 2 double beds
$77
King room, 1 king bed
$117
Deluxe room, bed type unknown
$123
51 more Krystal Cancun deals
51 more Krystal Cancun deals
Krystal Cancun in Cancún: beachfront poolside bar with ocean views and lounge seating
Krystal Cancun in Cancún with a parasailing boat on turquoise water and a bright parachute
Krystal Cancun in Cancún: beach bar and lounge chairs beside a turquoise ocean
Krystal Cancun in Cancún with an oceanfront infinity pool and blue lounge chairs at sunset
Krystal Cancun in Cancún: infinity pool with ocean view, lounge chairs, cocktails, and a beach hat
Restaurant
Krystal Cancun restaurant with open-air dining and tropical garden views in Cancún
Krystal Cancun lobby lounge with oceanfront views and seating area in Cancún
Banquet hall
Banquet hall
Bedroom
Outdoors view
Restaurant
Beach
Other
Other
Other
Bedroom
Restaurant
Bedroom
Bedroom
Conference room
Other
Bar
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Located within the exquisite area of Punta Cancun, Krystal Cancun provides sunny beach resort accommodations with specular views of the sea. On the beach of Boulevard Kukulcán, it offers all-inclusive services and entertainment in the heart of Cancun. The resort, with its pristine white sandy beachfront, offers sunbeds under palapas, tables on the sand, pools, restaurants, bars, a kid’s club, activities, adventures, and a place for relaxation.

Accommodations at the hotel include 502 rooms, most with spectacular views of the sea from a balcony or room. Guests can choose from spacious standard, luxury, sea view, family club, all filled with natural light. Its beautiful Club Krystal rooms include upgraded amenities such as a panoramic view of the Caribbean.

All rooms include modern services such as Wi-Fi and a flat screen TV. A refrigerator, microwave, security box, and minibar are all included, along with a laptop safe box and more.

Guests may choose from several restaurants at Krystal Cancun. Aquarium Café serves local and international dishes along with a buffet breakfast with Mexican specialties. Hacienda el Mortero offers traditional Mexican cuisines prepared from local products and live mariachis. For Italian meals and entrees from the sea, Las Velas serves dining within a traditional Caribbean palapa. In the swimming pool area, Fisheria serves ceviche’s and seafood tacos. The hotel has several bar and lounge areas for guests to enjoy drinks and relax.

The hotel features spaces for social events, weddings, and meetings. It sits front of Cancun's Conference Center for the business traveler. Whether for family vacation, pleasure, or for work, Krystal Cancun is a perfect choice.

7.6
Good
5599 reviews

Latest deals for Krystal Cancun

Wed 9/16
-
Thu 9/17
Standard room, 2 double beds
No inclusions
King room, 1 king bed
No inclusions
Deluxe room, bed type unknown
No inclusions
Standard room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
Double room, 2 double beds
No inclusions
Standard room, 2 double beds
No inclusions
Standard room, 2 double beds
No inclusions
Double room, 1 king bed
No inclusions
Deluxe room, bed type unknown
No inclusions
Standard room, bed type unknown
No inclusions
King room, 1 king bed
No inclusions
Deluxe room, 2 double beds
No inclusions
Standard room, 1 king bed
No inclusions
Deluxe room, 1 king bed
No inclusions
King room, 1 king bed
No inclusions
Double room, 1 twin bed
No inclusions
Standard room, 2 double beds
No inclusions
King room, 1 king bed
No inclusions
Double room, 1 king bed
No inclusions
Standard room, bed type unknown
No inclusions
Standard room, 1 king bed
No inclusions
King room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
Standard room, 1 king bed
No inclusions
King room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
Double room, 2 double beds
No inclusions
Standard room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
Standard room, 2 double beds
No inclusions
Standard room, bed type unknown
No inclusions
Double room, 2 double beds
No inclusions
Standard room, bed type unknown
No inclusions
King room, 1 king bed
No inclusions
Standard room, bed type unknown
No inclusions
Standard room, 2 double beds
No inclusions
Standard room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
Standard room, bed type unknown
No inclusions
Standard room, bed type unknown
No inclusions
Standard room, bed type unknown
No inclusions
Standard room, 2 double beds
No inclusions
*Total includes estimated local taxes & fees payable on check out.

Amenities at Krystal Cancun

  • Private beach
  • Water sport facilities (on site)
  • Snorkeling
  • Outdoor pool
  • Infinity pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Reviews of Krystal Cancun

7.6
Good
5599 verified ratings
Wonderful
1850
Very good
915
Good
851
Okay
531
Fair
510
Mediocre
286
Poor
656

Summary of reviews

Guests say
Most guests praised the hotel's prime location near the beach, city attractions, and transport links, making it convenient for sightseeing and relaxation. Some reviewers appreciated the friendly staff and good breakfast, while others noted issues with cleanliness, outdated rooms, and inconsistent service. Amenities like pools and restaurants were generally well-received, though there were complaints about maintenance and elevator delays. Overall, the location stands out as the hotel's strongest feature, with mixed feedback on other aspects.
AI-Generated from customer reviews
Location10 out of 10
Service5 out of 10
Amenities4 out of 10
Room Size4 out of 10
Cleanliness3.5 out of 10
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All reviews

2.0
Poor
Anonymous, Jul 2023
Dirty pillows, unconfortable bed, bugs in shower.
8.0
Very good
Carol, Dec 2020
Pros (+) Beach
Cons (-) Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
8.8
Very good
Anonymous, Aug 2020
Pros (+) Beach, pool, good location and helpful staff, very recommended
Cons (-) I did like everything, nothing to say about, everything’s amazing
3.7
Poor
ottoniel, Apr 2019
Cons (-) Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8.0
Very good
Anonymous, Feb 2018
Cons (-) Towels not replaced sometimes
6.5
Okay
Anonymous, May 2017
Pros (+) The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons (-) The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.

Location

Paseo Kukulcan km 9, Lotes 9 y 9A, 77500 Cancún, Quintana Roo

What's nearby

  • Cancun Convention Center310 yd
  • CoCo Bongo Cancun335 yd
  • Hard Rock Cafe Cancun359 yd
  • Cancun Golf Club at Pok Ta Pok1.1 mi
  • La Isla Shopping Mall2.1 mi
  • Kukulcan Plaza2.6 mi
  • Spa at The Royal Sands2.9 mi
  • Puerto Cancun4.4 mi
  • Iberostar Cancun Peninsula Convention Centre5.2 mi
  • Puerto Juarez5.2 mi
  • Gran Puerto5.3 mi
  • Iberostar Golf Club Cancun5.3 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.
License number: 005-007-000112/2025

Essential information about Krystal Cancun

Low season

High season

Average price (weeknight)

Average price (weekend night)

September
March
$181
$141
Cheapest month to stay with an average 24% drop in price.
Most expensive month to stay with an average 85% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

Krystal Cancun

Which month has the cheapest rates at Krystal Cancun?

The cheapest month to stay at Krystal Cancun is October, with an average nightly rate of $164. The most expensive month is January at $292 per night.

What is the cheapest day to book Krystal Cancun?

The cheapest day to book Krystal Cancun is Tuesday, with an average nightly rate of $126. The most expensive day is Wednesday at $246 per night.

How far in advance should you book Krystal Cancun?

To get the best price at Krystal Cancun, book around 7 weeks in advance. This could save you approximately 12% compared to booking last minute.

KAYAK's top tips for your stay at Krystal Cancun

  • If you’re after a cheap room at Krystal Cancun, then you should consider staying during the low season. The cheapest deals can generally be found in September and October.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Krystal Cancun, plan to stay on a Tuesday or Friday. The most expensive day is usually Wednesday.
  • The cheapest price a room at Krystal Cancun was booked for on KAYAK in the last 2 weeks was $126, while the most expensive was $130.
  • How long should you stay at Krystal Cancun? KAYAK users usually book their rooms here for 4 days.

FAQs when booking at Krystal Cancun

  • What meeting amenities can guests find at the Krystal Cancun?

    When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.

  • What good restaurants can be found near the Krystal Cancun?

    If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.

  • Are there any lounges or bars that guests can expect to find near the Krystal Cancun?

    A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.

  • What activities and attractions are close to the Krystal Cancun?

    For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.

  • How should visitors plan on going from Cancun International Airport to the Krystal Cancun?

    As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).

  • Where is Krystal Cancun located?

    Krystal Cancun is located at Paseo Kukulcan km 9, Lotes 9 y 9A in Hotel Zone, 5.6 miles from the center of Cancún. Cancun Convention Center is the closest landmark to Krystal Cancun.

  • When is check-in time and check-out time at Krystal Cancun?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Krystal Cancun.

  • Does Krystal Cancun offer free Wi-Fi?

    Yes, Krystal Cancun offers free Wi-Fi.

  • Does Krystal Cancun offer free parking?

    Yes, Krystal Cancun offers free parking.

  • How far is Krystal Cancun from the airport?

    Krystal Cancun is 10.9 miles from Cancun. Krystal Cancun is 44.3 miles from Cozumel Intl.

  • Does Krystal Cancun have a pool?

    Yes, Krystal Cancun has a pool onsite.

  • How does KAYAK find such great Krystal Cancun hotel deals?

    KAYAK scours the web for all room deals available at Krystal Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Cancun.

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Good to know

Distance to city center

Nearest Airport

Distance to airport

5.6 mi
Cancun
10.9 mi

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