Would you like to save as your currency permanently or for this visit only?
The hotel is of a very high standard in terms of design, comfort and guest services. It is very conveniently located very close to both the airport, main train station and city center. The breakfast is extensive with many items of gourmet quality.The staff are friendly and professional and I highly recommend this hotel in Pisa.
The location was good. Walking distance from everything important. Nothing, was pleased with service.
The location of the hotel was very good, we were near the main train station and the restaurants and bars.The room was functional for our needs. The hotel advertised a shuttle bus to the airport however none exists, this was one of the reasons we chose the hotel. The receptionist was quite rude on check when we asked about the shuttle service.
Convenient to the railway station, shopping centre and main attractions.
From the greeting at the front desk to the cleanliness of our room everything was excellent
I liked the friendliness of the staff as well as the central location and value for money. Nothing!
Helpful and knowledgeable staff - we asked about places to eat and were directed to a superb pizzeria around the corner No.
Good location. Good value for the money. Don't bother with the breakfast if it is not included in your reservation. It is not worth the price.
Not too far away from all the sights, pleasant and helpful staff and extremely clean rooms, very good breakfast buffet. No evening dining room.
This is a good hotel if you want something in a great location with no frills. Very simple, clean and nothing special. The breakfast was a lot better than I thought it would be. Rooms were simple, small and clean. The bathroom was nice and good sized.
Attractive decor - reception/help
central location, good room rate no view - room 305 looked onto an enclosed air well/vent but the rate was a good one so not too bothered
I stayed for business so the location was great that it was in front of the train station. Mini-bar was really expensive and you need to pay for internet. The hotel would be even better if these prices can be cheaper.
the room is very clean& the staff are very good welling to help all the time the reataurant doesn't offer much varity of food, but the hotel is good
Location (for the station), very good breakfast - especially the pastries! Slow desk service
central location, breakfast ok, service ok aircondition at the room was out of order
The room was very clean and had good air conditioning, and the room was very quiet and comfortable.
The housekeeping was very good with rooms made up quickly and efficiently.Housekeeping and restaurant staff were very helpful I felt reception could have been more friendly
Very Good location to see the local sites
The wellcome of the personnel & the parking facilities. The location. The cold water as hot water was not hot ..!!!
nice rooms, clean, friendly and professional staff no
I liked the fact that it is value for money, breakfast was excellent and it was right infront of the train station. the water was sometimes a little bit cold
Clean rooms, friendly staff, great proximity to train station and airport! 0
Good parking for those who are traveling by car, however far from Lucca (car needed). Very basic, but clean and large room. Air conditioning not working, mosquitos biting during the night, had to ask for a machine to avoid mosquitos (supplied by the hotel upon request). The pictures on the web site do not reflect reality, the bathroom is much simpler than shown (no tiles) and very very small shower area, however, it was clean. The vila is not as beautiful as the photos suggest. Could not close the window because A/C wasn't working, people used to gather for a chat during the night in front of reception (below the windows) a little anoing.
Good location. Breakfast service was very good. Staff, other than one daytime person, was very helpful and courtious. One gentleman at the desk was very unpleasant. Not sure, but I felt that he did not particularly enjoy having english speaking guests. Hotel description concerning spa and fitness resources is very misleading. Hotel desk staff basically indicted that they were not available on site, but could, maybe be found in town. Not convenient at all as we had hoped for.
The Hotel is set in its own gardens which are pleasant and ensure a peaceful stay. Ample car parking. Reception staff were very helpful. Website states ths hotel is 1.5Km from Lucca: It is not! It is at least 5Km from the centre of Lucca and cannot be walked due to the main road that the hotel drive adjoins. There is a Restaurant next to the hotel, we tried it I'd suggest that you don't!
Nice location, calm, free parking, modern art The centre of Lucca is more than 5 km away and not just 3 km as indicated on the website. Breakfast was ok but could have been better. Esp. one day when a group travelling by bus stayed at the hotel breakfast was not sufficient and staff did not react appropriatly.
I liked the art work displays on the hotel grounds The bed mattresses were extremely hard!
Nice modern hotel with friendly and helpfull english speaking staff. A good base for Lucca/Pisa area.
Friendly personnel. Good for families
parking and size of room restaurant service was slow. for dinner it took 1 hour for our food to arrive.
Location and environment There were mosquitoes in the restaurant outside the hotel.
An exellent hotel a few kilometers outside Lucca, Clean spacius room for our family of 4. Add a pool and I would give 5 stars!
The staff were extremely helpful and the hotel was ideally located for sightseeing, with just a short walk to the Leaning Tower.
Great Breakfast, free parking at the hotel and close enough to walk to Pisa Tower Bed was *very* hard compared to the other dozen or so hotels we stayed in while in Italy
The staff where excellent the food and service fatastic The gps took me to a concrete wall and underpass that was late at night and raining may be better to give more directions but stakk provided support and help
Nice staff and they were very helpful. The Breakfast was good compared to most Italian hotel breakfasts,actually my wife stated that the croissants were the best she had ever had. Sky channels were a plus and a 10 minute walk to the leaning tower. The shuttle for 10 Euro is actually a good bargain versus a taxi to/from the airport. Easy to take a bus for 1 Euro to the train station to Florence and the train is 12 Euro from Pisa to Florence round trip. We had a nice trip. The beds were very hard. We were not impressed with their dinner menu and would recommend eating dinner outside of the hotel compared to other places we have visited. Not much around the hotel and the little market shop around the corner closes fairly early, so buy what you need early.
Reception staff very friendly and helpful. Hotel very clean and offered modern facilities Service in dining room was rather slow with a rather surly head waiter
Air conditioning was nice. Good location. Friendly staff. The WiFi was terrible. Bad coffee for breakfast.
Efficient service, very clean, adequate comfort, very good choice at breakfast in nice airy dining room. Good location if you don;t mind walking a bit , quiet at night. Hotel seemed to attract considerate guests. Definately good value for money just don't use the mini bar.
Very relaxed, friendly staff, will recomed to our friends in the UK.
Most staff were friendly and spoke good English
The location is quiet, close to the leaning tower of Pisa. If you want to stay in the hotel and relax for a extended vacation, this is the hotel you should choose. There is no iron in the room which is quite unexpected for a 4 star hotel. They have iron in a common place but the location is not convenient. If you want to extend your stay , you should inform them earlier. The staff don't seem to be interested to extend 1 night after 10 nights stay.
Staff very helpful and convenient to Tower and railway station via a short can ride.
Location (quiet), hotel staff, cleanliness of our room, private parking area. No free internet.
Fantastic Hotel, Staff great, very helpful and friendly. Although new all were striving to deliver a first class service and this was achieved Nothing
cleanliness of our room!
it is a new built hotel and quite funky with super modern decoration not many choices for vegeterian food, lack of english channels on t.v. there was only one channel:CNN. no coffee/tea/kettle available in the rooms
It is a modern desing hotel (probably too modern for my taste). it is not an outstanding hotel but for the purpose to stay 1 night in Pisa was ok. The floor seemed dirty however it is part of the design(?). There is not much to do around the hotel.
Stile, little rooms, parkingplace We had to wait rediculous long for being served in the restaurant.A better breakfast-box when you have to leave the hotel early in the morning.NB.The given emailadress firstname.lastname@example.org doesn't work!!!
Excellent top quality luxury modern hotel minutes from the airport and easy access to pisa central by bus is only 10 minutes.
location ,breakfast,room ,staff all were decent and friendly bar & mini bar prices were extortionate. the evening meals were very fancy. would have prefered plain and simple food choice.would stay again but for no more than a couple of nights.
The room and the breakfast. The location, better for who is by car.
Excellent breakfast buffet. Outdoor patio area. Groovy neon lighting at night. A unique well excecuted design. Great service from the staff.
Everything excellent! The only slight problem was the lack of instructions to use all the technology!
the staff and room were very good
Great location. The staff was very nice and informative. We'd stay there again.
I liked the short walk to the city center to where most of the restaurants were. It was also nice to have free parking at the hotel.
The breakfast, and being able to borrow bikes for free
Friendly staff. Comfortable and quiet room. Very clean. Excellent buffet breakfast. Good location just outside city walls and five minutes walk from the station.
The staff were very friendly and helpful
great location to the walled city breakfast was awful, room very small
Very nice staff, excellent breakfast in a lovely room. Although not applicable to us, ease of access with a car was a plus.
The staff were very helpful and friendly would have liked a hot breakfast
Friendly personnel, good breakfast,good location, value for money, good and friendly service, free parking
countryside hotel, queit, friendly, wounderfull area to make small visits around toscany
Situated in quiet surroundings but within easy reach of several cities and the mountains the hotel more than lived up to the favourable comments posted by other users. The car we hired proved to be essential.The staff were very pleasant and spoke good English.The room was cleaned every day and any requests we had were gladly accommodated.Special thanks to Juliana for our breakfasts on the terrace.
everything was perfect
The scenery was gorgeous and the hotel staff was super friendly. Oh, and breakfast was amazing. the bed was a little hard for my taste.
Great location and excellent facilities. The staff is very friendly and the in-house restaurant offers great dinners.
Nice location, nice rooms, very friendly owners, swimming pool with excellent view.
Quiet place in beautifull surroundings, we loved having breakfast on the terrace with the splendid view, nice and very clean rooms, very friendly owners. We can really recommend a stay in Relais del Lago!
lovely place with the best breakfast you can ask for and the nicest people who run the B&B
The hotel is in a wonderful location. If you want a peaceful holiday this is the hotel to go. The proprietors were very helpful and pleasant. A good Breakfast is served on the terrace looking out onto the mountains. The best thing of all for us was the pool, towels were also provided. The room was very clean and the bed was comfortable. It was 35 degrees outside all week 29 in the evening and because our room was at the top of the house it was always very warm even with the air conditioning on day and night.
We have been there for some days with our 3 years old daughter.It´s a wonderful italian ambiente, where who can enjoy a very good breakfast with a nice view . The owners are very nice people who care about everything. We enjoyed especially the pool, which is large, very proper with nice surroundings. There is nothing to criticise.
I especially liked the location and got a great view of The Leaning Tower of Pisa from our room which is within a three minute walk.
Location very close to the leaning tower of Pisa,the barman was an absolute star,like a favourite grandad,you want to take him home!!! We were given a fairly poor room off a corridor behind the bar.....We didnt really pay very much so cant complain,I think there was a conference going on so maybe they got the best rooms....Anyway it was quiet(for Italy)!!!Shower was extremely poor and small(more water on the floor than anywhere else)..
Its location and the proximity to major sights in Pisa. The hotel offered reasonable facilities for the price charged Poor information on how to access the hotel by car. For a first time visitor to Pisa the need for authorization to access the city center is no obvious and the hotel could have given advanced assistance by providing suitable information. The breakfast room staff seemed to consider serving was a favour provided to guests rather than a paid for service!
The hotel is in perfect location very close to the leaning tower of Pisa. Lorenzo the front desk receptionist was very helpful & has excellent rapport. The rooftop restaurant has a excellent view of the dome & leaning tower & sunset but was not impressed with the waiters & has a limited selection of dishes.
the hotel was perfectly located for the square, it is a lovely hotel, yes it maybe old fashioned but thats what gives it its character, we were very happy with it.
Very high standard of accommodation in a most convenient location. Staff were friendly and helpful, and breakfast was excellent.
location and service
The staff were very helpful and the location is excellent as its around the corner from the Tower and Duomo etc. The lack of a working air conditioner! This was a major inconveience in the torrid heat of a July night. We arrived late (around 1a.m.) and by the time it was apparent that the all the airconditioner could do was make lots of noise it was too late to get the matter resolved. As we were only staying for one night I cannot say if they fixed it in time for the next occupants.
The location is unbeatable. From the rooftop you have an outstanding view of the Tower. The hotel is on the older side. Many of the rooms just need to updated and renovated.
The room was elegant, excellent Restaurant services in evenings could be improved to the same level as the rest of the hotel.
Excellent location- 2 minute walk to the Tower of Pisa and easy reach to shops. Staff are extremely helpful. Highly recommended.
Fantastic location if you want to be close to the main monuments in Pisa. Bed's were very hard.
good of all! no
view from the room window.
Nice facility for the money, very nice room. Front desk staff and wait staff very attentive. We were told our breakfast was included when we checked in but to find out in the morning it wasn't. The head waiter was not very nice about the situation, he was a jerk. Not well located to sites, this hotel is in a residential area.
Every things were or.
The staff were efficient and friendly and the facilities in the hotel and rooms were of a very high standard. Breakfast was excellent.
The hotel is very modern, room was beautiful, bed comfortable, linens fine. great view of leaning tower of pisa. we left some jewelry behind and the housekeeper came running after us with it. don't find that too often these days. also dinner in dining room was quite lovely. staff very attentive.
Modern feel Difficult to find using the Booking.com directions
Amazing view of the Tower of Pisa and Cathedral! A bit outside the city so more relaxed and quiet atmosphere in the hotel. Gorgeous pool and outside area. Beautiful facilities and state of the art room. Totally great hotel and would stay there again in a minute!
i liked how helpful the staff were, i liked the free wi-fi access, and i loved the design of the hotel and how it was furnished, and the cleanliness of the room The breakfast was not up to the 5 star hotel standards
Very new Modern Hotel Can't believe that they not provide Sliper. Breakfast is not enough for all guests
The bottle of wine waiting for us upon our arrival was a great perk!
This place is only few minutes from the train station and they had a wonderful breakfast area with a very good breakfast buffet. Front desk staff was very nice. From the photos it looked nicer than it really is. My bathroom was not completely clean - the toilet especially so I didn't appreciate that. Also the walls or door insulation wasn't good so whenever someone was going to the room at night I could hear that. Other than that everything was good.
The hotel staff were nice, natural, prompt and efficient. I liked them and appreciated their behavior.I felt I could rely on help from them if needed. The design of it, but it's nothing to complain about.
The staff were extremely friendly and helpful. The breakfast included was excellent. We seemed to be put in rooms that were below the standard of the rest of the hotel. On our second stay, we were unable to use the showers as no curtain or shower mount on the wall, and the bathrooms were of a poor standard, a couple of the towels in one room were visibly dirty as though trodden on. Three beds were also put into a two bed room. As a business traveller who stays in hotels frequently the rooms were way below even the most basic hotel in the uk.
nothing good The hotel is too old and the facilities are very bad. I got a tiny single room with bad bath room. It's the worst 3 stars hotel that I ever stayed in
The Hotel La Pace was situated very near the railway station. The staff were friendly and helpful. I would recommend this hotel. The rooms are a bit old fashioned but being a constant visitor to Italy this seems to be the norm.
Proximity to the Railway Station. The Shuttle Service from the Airport.
cleanliness of rooms, friendly staff,
Close to train station (few steps) and 5 minutes drive to airport. Excellent for late or early flights. Room was clean and comfortable. Coffee only available in afternoon since they want you to have the overpriced breakfast in the morning.
a very good service and helpfullness
The location was very convenient to the train station, airport, and the historic sights of Pisa. Everything we wanted to see was in walking distance. The front desk staff was very friendly. We checked in late at night, and the front desk person was incredibly helpful and accommodating. Check out with other staff was the same. The room was clean and met our expectations. The immediate block or two right around the hotel felt a little unsafe late at night, but the front desk staff was very helpful in recommending where to go and what areas were safe for walking at that time. During the day, the area did not feel unsafe.
Good location, close to station. n/a
The staff at reception were exceptionally helpful. And the location was fabulous.
Very comfortable - central within old town of Lucca - easy to get to by car - hotel parking
The Hotel Ilaria was lovely, and our family of four had absolutely no complaints. Our two rooms were clean and exceptionally appointed, and one was accessible to a lovely private patio available to rooms on the same side of the hall. Although it was hot (July), the air conditioning system worked flawlessly in both rooms. The breakfast buffet, which was served in a lovely canopied sunroom, included an extensive selection of both hot and cold foods, breads, juices, fresh fruits and meats. Every single staff member we encountered was helpful and friendly, and the front desk staff member recommended an excellent restaurant for dinner (and kindly made reservations for us) on our first night in Lucca. Since parking is at a premium within walls of Lucca, the fact that this hotel could offer an onsite parking space for our car was a key benefit. We would recommend the Hotel Ilaria highly and would choose it again when visiting Lucca. Not at all.
The friendly staff and self service food and drink facilities
The amazing views from the garden. No.
The Staff was very helpful. The 24 hour free refreshment bar was an excellant touch. The location was excellent for walking in the walls of Lucca. Free bikes to ride around town were fun to use.
Excellent location within the walls of Lucca and on-site free parking. Afternoon "snacks" and drinks in the lobby. Helpful staff. Comfortable rooms. Mediocre breakfast (good pastries but cold eggs, mediocre buffet and poor coffee!)
Convenient to all the major sights and restaurants within easy walking distance. We walked too and from the train station...although easier to go to the station than initially to the hotel. You will have to carry bags up the rampart on going, but all down hill on departure. The hotel staff was most helpful, made several dinner reservations and we were always greeted with a smile and good day. The morning breakfast was delicious and a great way to start the day of sightseeing with a hearty breakfast. Nothing and I would book once again during future visits to Lucca.
Poor breakfast room - badly arranged tables. People queueing to get a table. Constant noise of running water next to Room 3.
Please write at least 15 words. O like to stay here and I will come with family in the future. Also I will inform my friends The business centre need to be provided. I really need this facility including computers and internets
the staff were great made effort to solve problems when they could. great location good breakfast to start the day. great ambience when we were there the weather perfect beautiful greenery fun to have a glass of wine before venturing out don't get assigned to room101 because you will be up at 5:30 while they are in the process of preparing your breakfast. the clients should be a little more careful when leaving the rooms door slamming can be irritating
It was quiet, comfortable and close to the city centre and railway station One morning the breakfast buffet had been depleted by a large group and even though it was open for another 1.5 hours there was little effort to replenish it and the selection available was poor.
good service, nice hotel you will need to take a taxi to the leaning tower and the center, too far to walk
The hotel was of a very good standard and represented excellent value for money. The Hotel staff were very professional. There was ample parking, and it was a very pleasent stay.
The workers were friendly. The breakfast was good. The hotel has a free parking. The room was big, and the bed was very confortable. The bathroom had a shower curtain. That is not acceptable in a 4 star hotel. Also, the curtain did not look clean. There was no hot water in the morning. We had to shower with very cold water.
The rooms were very nice and roomy. The breakfast was good as well. We did not find the staff on reception helpful. i.e. we had to ask when breakfast was, didn't mention to buy bus tickets from shops as they had run out.
the modern style of the hotel. the caring attitude of the hotel's personnel.
Clean room, good breakfast. Not close to main attraction, if you have car you should be fine.
clean and comfortable
Found everyone so helpful and so very easy to get about using buses and trains. Hotel was in just the right place for us
The welcome was good, staff dealt with everything quickly and efficiently, all the staff where helpful and friendly and there were no problems with our room or any aspect of our stay.
hotel restaurant for evening meal was good room was poor - was a quad room and we were given a disabled room with a wet room. the drainage in the shower was inadequate, and left the whole bathroom and outside area completely flooded, not very pleasant and a little dangerous as it was so slippery
Website advertised cycles which was factually incorrect. No cycles available.
The room was very clean. Mini-fridge with water in it. The shower was small but had great water pressure. 30 minute walk or short drive to the Tower of Pisa. Short walk to a nice ice cream place. Large TV with some English channels. Free wifi and free parking! Double beds in Europe are really just two twins pushed together but apparently that's standard.
It's located on a main junction but you do not hear the road It has a very good variety in breakfast A card that is also the key to the room operates electricity If one of 2 persons is out with it the other in the room is left in the dark
Excellent reception staff. Comfortable bed. Very poor breakfast. Thin ersatz juice; hot drinks from a machine; stale croissant. I understand that Italians are not very interested in breakfast but most of those having breakfast were Northern Europeans.Have a smaller choice of top quality food. No adult I know eats coco pops or. Having stale croissants is unforgivable. Satsumas are in season and excellent, why not offer those? One person went up and down the food area, I imagine desperately trying to find something tasty. She settled for a glass of water and a piece of fruit. The previous night we'd stayed in a B&B in Siena and they managed to serve an excellent breakfast. We got a knock down price for the room but had we paid the displayed prices we would have been very un
the price is perfect and the hotel is very nice , free parking , good breakfast
Easy to reach. Good parking facilities. Acceptable walking distance to city center. Some (acceptabel!!) noise from the nearby roads and the Mac Donalds drive in.
great value for money. helpful staff. lovely rooms. outside the town walls but only a couple of minutes in a taxi.
Location close to the city
Clean and modern hotel few kms from old centre of Lucca. Very convenient if you are with a car because there are parking facilities and it is close to the Autostrada.Good room and good breakfast
best room, bathroom & breakfast. you can take lazzi bus near the hotel direct to piza.
Very clean and comfortable rooms Very bad neighbor hood when u walk to downtown. I felt so lucky when I get to the hotel safely.
The reception staff were excellent, the room was great and the breakfast was excellent. I found it difficult to find the hotel because the sign is difficult to read froma distance.
Very peaceful atmosphere, the pool and garden were very nice. Did not notice the motorway across the wall. The food at the restaurant was very expensive. Quality justified a certain price level, but maybe not this high.
It was one of the most delightful hotels that I have ever stayed at. The country setting, the subtle landscaping of the hotel grounds with the variety of trees and flowers and the relaxed arrangments at the pool, were all very agreeable. The staff were both welcoming and friendly and did everything they could to anticipate any need. On one evening when my dinner arrangements fell through, they russled up a pizza out of nowhere, late in the evening. When I left, very early on the last day, they spontaneously arranged a simple breakfast. I love to see good professionals at work and I couldn't help but think, that if your Manager engaged himself in training the staff at other hotels, the Hotel Industry would improve one thousandfold. Thanks One difficulty I experienced was the signposting of the entrance. On two occasions, on the busy S12, when a quick decision to turn was needed, I turned into the drive just north of the hotel entrance. A Big, well-located sign, would be both useful and safer.
The offer of tea as it was raining outside. Their restaurant was closed for the season so I was captive without a car and 7 miles outside of the closest town, so it was great to have tea and it was complimentary. Since we had no car and weren't told that there was no restaurant open, the wonderful caretaker servedmy husband and I some cold cuts, cheese, and wine in the cozy sitting room as a substitute for a real dinner. It was actually quite pleasant and it was warm and antiquey in the sitting room. The shower head and the water pressure made the hot shower really enjoyable. The websiste did not state that the restaurant was closed from November 1 to March 1 so we had no meal options. The taxi from Lucca to Locanda L'Elisa was expensive, and we certainly didn't want to spend it again two times that night to go into town to have a dinner. Also the bed was the worst for comfort I have ever slept in. It was hard as a rock. The room was so elegant, the the furnishing so castle like, that I expected a nice bed like the "Heavenly Bed" at the Excelsior in Florence where we stayed for four nights prior to coming to Lucca and Locanda L'Elisa Hotel. There was also a dead cockroach in the fabric which upholstered the ceiling in the bathroom. Bad lighting - no bulb above sink. No light for reading in the sitting room.
The staff were very pleasing and could not do enough for you .The location excellent , you would need a car . There were some problems with the AC systems . and for me badley designed bathrooms .great for Italians but not for man size Americans .
The staff were curteous and helpful. Lovely country house in an excellent situation about 5mins from walled city of Lucca. We were upgraded to a junior suite on arrival which was lovely.Only downside was that beds were very hard and the garden could have done with a bit of a pruniing!
Wonderful accomodation, attantive personnel and cosy atmosphere. This hotel is one of the best i've ever stayed. The rooms are romantic and beautiful, perfectly cleaned up every day. The restaurant is not so expensive but the food was delicious. We didn't need to go to eat out anywhere. All in all everything was perfect.
Thr grounds & hotel are beautiful but you really need a car to get around (we did not). The air conditioning did not work and they made a minor adjustment in consideration
The room was bright, large and very well done. It had been a Relais Chataux and you can see why. The enterance to the hotel was on a very busy two lane road. Traffic moved very fast. Exiting was a nightmare. Blind spots in both directions. Very dangerous.
Staff were very helpful especailly a man called Ronnie. rooms very comfortable and bathroom had plenty of extras poor choice at breakfast
Dining in the garden The food was poor
The staff were very helpful and the room was lovely. The conservatory area of the dining room was very cold at breakfast (it was a very cold day!) and I did not like paying six euros for a coffee and seven euros for one standard glass of red wine.
The hotel is located in the old part of town, just 5 minutes' walk to the Tower and cathedral. It has a very good restaurant. The staff were extremely helpful.
The location of the Hotel was fantastic. Extremely close to the Tower but in a quiet street. The room was quite small, but they do warn you of this!
Outside breakfast area was very pleasant. The staff were very helpful. The room was tiny which is why I only put 'fair' for 'value for money'.
Tranquil and accessible. Bedroom rather small
nothing was to much trouble for any of the staff they made you feel very welcome
excellent location to city center, pleasant staff,good serviceand a very rich breakfast.very nice terrace to have breakfast. small rooms needs plasma screen for TV.
The friendliness, helpfulness and professionalism of the staff. The sheer beauty of the hotel. The breakfast. The eccentric light switches
near the centre of Pisa sites We did not feel that it justified its 5* status. At dinner they had a tasting menu that we were interested in but they said we would have to pay the full price without any discount although we were on 1/2 board. Also the dishes we did select did not arrive with their accompaniments on both dishes, mine supposed to have a carrot flan not there. we did mentin this to the staff and they said they would remember for next time! The deluxe room we were given was smaller than a lot of 4* that i have stayed in
location: very near to city centre yet spacious grounds;very cimfortable room; extremely courteous staff nothing
Very hospitable staff, clean and newly refurbished rooms. Excellent for travellers with own car close to Lucca and other palces to visit.
Very nice hotel - stayed here 2 days. Good staff - rooms very nice. Great showers -
Very good average hotel
The fact that we can open the windows Uncommon for Italy hotel, carpet on the floor in the room instead of tiles.
It is a good class hotel of international standard. Very comfortable bed, clean room, good and friendly staff. I stayed 1 night on the way to Piza and would stay again.
Staff is friendly and helpfull. Our rooms were large and confortable. Although the rooms are quite comfortable and well equiped their decoration is somewhat gloomy.
Suite ws v. good. Description said it was on ramparts of Lucca - it was 3 miles away from ramparts. No coffee/tea in room.
It was a little further from Lucca center than I expected. There was nothing else nearby, unless you drove there (ie; restaurants).
All staff extremely helpful and very good service.
Fabulous location near wonderful Lucca and nearby Tuscan areas, including the coast, but in a beautiful, park-like setting with all the quiet, peacefulness and luxury of a country estate. The staff was extremely pleasant and helpful, very engaging. The accomodations, from our room to the bar in the afternoon, to breakfast each moerning, were flawless.
I enjoyed the beautiful view offered by this villa nd the fact that it was quiet The heating system was a disaster. Only the bathroom and the halls were heated. I do not recommend thsi villa for automn and winter.
The hotel was wonderful...location , staff ..the overall facility was a real treasure . We used it as a base for 3 days and will return. Everything was good
We were warmly welcomed by staff and management on our arrival, and from that day on, until our departure, service at all times (1.30pm on one occasion) was excellent - at Reception, in the Restaurant, by the Pool, on the Terrace or in the Drawing Room/Lounge (a really spacious beautiful room), there was always an attentive and considerate member of the hotel's team we could call on. It was not our first visit to Tuscany but our first to Lucca and the Puccini Festival, and Villa La Principessa was just a great place for us and contributed hugely to a truly memorable visit. We would certainly stay there again on any future visit to Lucca.
Location, the building - an old and beautiful old villa -, the park around - huge and pleanty of plants, the pool, the furniture inside .... everything, except one. Good food for dinner but not so many to order, good selection of wines - try the rose one - excelent deserts like ice-creme (one of the best ever eaten) and the chocolate trilogy. And do not forget the Schropini ... or ... whatever ... a mix of votka, lemon, ice cream and mint ... hmmmm, excelent. Breakfast it is a disaster !!!... we stayed 12 days and we had the same breakfast each and every day. No vegetables at all, no fresh cheese, the fruits not so fresh, take care on some aliments like packed pecorino cheese or pinaple compot which were almost not recommendable to be served. Ordinary round pie / cakes bought from supermarket ... everythink packed like an ordinar 2 stars tranzit hotel. Definetly the breakfast is not in line with the status of location. Oh, do not forget, I would not reccomend to anybody even to try once the scrumbled eggs prepared each and every day!
In the two weeks we spent in italy, this Hotel was the best! The charm and luxury of this hotel will bring us back. Wonderful breakfast!
We liked the location of the Villa, it wasn't too close to the busy towns and noisy roads and because we had a car, it was easy to reach Lucca and Pisa. The restaurant has a wonderful dinner menu, we enjoyed it so much, we decided to eat at the Villa both nights rather than going out for dinner.
persoal service and individual decor
the hotel was very clean ,the staff charming and helpful,the breakfast most enjoyable,a most pleasant stay,the staff are to be complimented.
The location in Lucca is great and our room was large and most comfortable with a huge bathroom with jacuzzi, and very comfortable bed. The breakfasts were delicious and the front desk staff very pleasant and helpful. We would most certainly return to this hotel and will recommend it highly to friends.
superb breakfast and excellent English-speaking staff
Nice helpfull staff. Great location, very convenient. Better directions for getting to hotel by car. Tea pots and better access to hot water for tea at breakfast.
Staff were friendly and helpful. Location is very central. The bathroom was huge, which is almost unheard of in Italy. Breakfast was also very comprehensive. My room had the promised view over the roofs of Lucca, which boiled down to broken tiles and nearby houses back doors and windows
Room was a nice size with a uniquely painted walls. Bathrom had a large whirlpool tub, a rare treat in Italy. Breakfast contained many options and was nicely set out. Staff was pleasant and helpful. Stayed an extra day than we initially intended because of the hotel and to have more time in the charming town of Lucca.
The frescos on the ceilings and walls of the hotel are charming. The receptionists were all very helpful. It is well placed for the main shopping area of the walled town of Lucca but in a side street so quiet bearing in mind the central location. They have use of a car park opposite the hotel which is very handy but I would imagine places are limited in high season. Very little to criticise - nit picking, there was a strong aroma on the corridor outside our room which I think was an air freshner of some description which I found unpleasant. Our room had a shower over the bath rather than a separate cubicle which I would have preferred.
The recently redone rooms were artistically painted and were absolutely beautiful! Breakfast was abundant and delicious. The Via Degli Angeli, once we were able to find it, was charming and convenient to the heart of Lucca. The staff could not have been more helpful and considerate! I would have prefered free access to the internet, as there was a charge.
Staff was particularly helpful, especially with restaurant recommendations. None.