very welcoming the hotel is not near the shops or city centre - £7 in a taxi each way
Excellent value for money. Good size room , very clean and quiet. Excellent breakfast. Great value for money. Will become my hotel of choice in the Dundee area
Good quality hotel and public areas very comfortable. Staff were all very good and friendly particularly the breakfast waitress who was extremely friendly with all guest, and nothing was too much trouble. Absolutely nothing.
it looked really nice and was close to town center most of the staff didn't speak good English and the breakfast was very disorganized and over cooked
Bed nice and comfortable. Powerful shower and plenty of hot water in the morning. Huge breakfast available.
The grounds were very very nice. A hedge maze as well as woodland walk. The flowers around the property were very colorful. We spent a very nice late morning through the afternoon on a rainny day reading in the sitting room with Tea and soup. Very comfortable and nice. We didn't have a news paper while we were there. They found later that their fax was down so their order didn't go in.
The upgrade to Executive room for £5 was great value I tried to get the Internet on my laptop but it wouldn't work. There was a number to call for help but no one ever answered and I tried about 20 times at least, I also left a message but im still waiting for a reply. The girl at reception was great she cancelled this from my bill and couldn't appoligise enough
Comfortable hotel set within nice grounds. Bar/lounge area was very relaxing, tastefully decorated and nicely furnished. Breakfast was organised very well.
Unfortunately we were all unwell with a sickness bug during our stay - the staff were brilliant - showed consideration, asking how our little boys was, the kitchen offered to make him something that wasn't on the menu and the night porter brought us fresh bed linen during the night. Very impressed by the consideration and professianlism of all staff. Would recommend it to family and friends. nothing
Good facilities fair price
The location, the view, the warm welcome, the setting, the atmosphere, the cleanliness, the breakfast was phenomenal, the treatment, the morning checkin aka 945am!...given our initial introduction to Scotland in Edinburgh, it was the perfect way to turn our 2nd day of our honeymoon around! thank you thank you thank you.. nothing...
Staff very accommodating
My husband and I booked this hotel as a romantic weekend away, and we were not disappointed. The staff at this hotel were excellent, not one member of staff passed you by without saying hello and asking how you were, including the man transporting luggage and a hotel engineer who shared the lift with us. This hotel was pure luxury, rooms spotless, large bed and very quiet so got a great night sleep. The views from this hotel were also stunning. There are a few bars and different eating places, breakfast was great, huge selection both mornings. However, I was not overly impresses with evening meals, not enough choice and I sent two thing back to the kitchen, this is what let this hotel down, the rest made up for it and I would return. Not enough selection for dinner, what I did order had to be returned to kitchen. (Greasy little crispy things, that claimed to be beefeater fries, and a pasta dish that was completely bland). Staff though were very apologetic and could't do enough to try to rectify it.
99% of staff excellent. Ambience and facilities excellent. Limited menu choice in 'Rock and Spindle' and 'Kittocks Den'. Check out member of staff somewhat surly - didn't even ask after 4 nights if we enjoyed our stay!
rooms a good size equipped with some nice home comforts & breakfast was excellent with a good variety!!i come every year in april on a golf trip and always recommend the hotel like i said i come every year on a golf trip,this time ibrought my partner and thought it ridiculous i paid £179 for the room and to have 2 single mattresses pushed together!!surely for that price u could expect a proper queen size mattress?also i wouldnt expect to pay £9:55 for a lager and long vodka on george street in edinburgh let alone in a hotel on the outskirts of st andrews
Upgraded room when staff heard it was our anniversary.....poll/sauna/jacuzzi were excellent.......breakfast very good and great selection
The bedroom was very well appointed and very comfortable. We had a problem with the heating system which was resolved easily by one phone call. I didn't like the restaurant's position in the atrium. As a result, we didn't consider eating in the hotel and would not do so if we relurn in future.
The staff throughout hotel and venues we're incredible. Air conditioning was not working.
Hotel facilities are excellent and staff were very friendly and helpful. A great place to relax !
Thoroughly enjoyed my stay. Felt it was a bit pricey, but you get whatyou pay for.
The valet car parking was excellent with very friendly staff The spa was hugely disappointing for a luxury hotel and the dining room lacks any atmosphere.
Lovely views of the North Sea and presumably great golf courses. My suite was quite large and pretty comfortable Mostly disliked the atrium which by its design and its decor made it feel like a second tier convention hotel. Compared to its closest competitor in town, the Old Course, the Fairmont was decidedly lacking in style and distinction. The common rooms (restaurants, bars,...) have no character or luxurious feeling to them.
Friendly staff, quiet and and very clean room. Overall a very nice hotel. The room was a little dark and the furnishings tend to accentuate this. The duvet on the bed was somewhat oversized for summer and it was hard to get the room cool enough. To be fair, I did not ask to have it changed.
The room,Service,The Staff,Luxury,
In my type of work, I travel a lot, and have stayed in many different hotel chains. The main thing for us was the very clean and well kept room which was furnished to a high standard, we also had a great view of the Victoria dock. The health spa and gym facilities are excellent. I will certainly recommend this hotel to my friends and if I return to Dundee in the future, I will choose to stay in this hotel.
Best value for money on our recent trip
Lovely hotel, rooms very chic, comfortable and stylish. Excellent Facilities, great view over quay, and nice central location, highly recommend this hotel to everyone.
Its very central and a lovely location on the quay in Dundee. Hotel is quite modern rooms are clean and well appointed. Bed was a bit soft, bits of the hotel such as corridors are a bit tired round the edges.
kindness of personel, view from room (317) and overall look and spirit of the Hotel. Cleanliness of bathroom (black spots in corners of the shower) + state of the painting on the walls and closet doors in the entrance of the room. Rooms could also use a minibar.
Food and atmosphere. Location was good too. Round pin plugs meant I could not charge my phone
The bedrooms are spacious
The room was immaculate with wonderful views over the city. Staff are exceptionally helpful and pleasant. Excellent meal in restaurant. Spa easy to access and good surroundings.
staff were very helpful and the hotel was great value and use of leisure facilities was great nothing
Upgraded to a suite with great views over the golf course. staff very helpful. Breakfast was fair but was a bit cold on the first morning. Heating in our room could be warmer.
The staff and the hotel in general were excellent
Superb location and atmosphere within the hotel The officious restuarant greeter
Location is fantastic. Lovely Scottish jackets Broken bed! Water board decided to dig up the road outside our room at midnight which wS annoying for 90mins
Next to Old Course
Location, friendly staff, luxury room
Relaxed atmosphere, proximity to town facilities, view of St Andrews Old Course and beach area. Initial double room given was rear of hotel, dark and had a view of walls. Had to change, could only get twin, but view was excellent.
Staff attentiveness and willingness to help
location of hotel room extremely hot
Service at the bar was poor. The meal in the restaurant was excellent but the service was rather slow at times.
location, ease of access, friendly staff
location, common spaces, staff room filthy and never once cleaned while we were there for 4 days and constant noise
Situated between the main shopping centres so very easy to get to. Easy to access and efficient booking in/payment process. The bed was very cosy to sleep in!!!! No chair or tv in the room so was very difficult to entertain a small child. Was not shown the tv room or kitchen facilities by any staff so didn't know what the procedure for there use was. Room was at the front of the building and was extremely noisy during the night.
The location was brilliant, just across from Caird Hall in the city centre. It was only a ten minute walk to pubs/clubs/restaurants. We were in a twin en suite room which was very large and had soft comfy homely beds. The shower would vary from full blast power shower to a trickle very suddenly. It took a long time to get lathered up and hosed down when it was shower time
A clean and inexpensive room with a comfortable bed. Centrally located in the city. Friendly and helpful staff. Room lighting a bit dark - but heck it's a bedroom! Late night background noise might annoy some people.
Dindee Backackers was very comfortable,alougth not very good for lame or disabled ,,while there was an elevator this was located on 1st floor and stairs had to be climbed to get to it. Only one complaint and it was the radiator in bathroom was far too warm
the location was fantastic as was the staff at the hotel. Very young staff but very customer focussed. Give that St Andrews is by no means modern it was nice to stay in a hotel that was. refreshing the mattresses were uncomfortable and needed changed.
Everything was excellent
The view from our room onto the front was beautiful
The view, the size of room, the room facilities, the confort As expected the bar prices were a little high, otherwise no complaints
Comfortable and welcoming room. Nice toileteries and good to be provided with a bathrobe.Hotel was quiet - no noise could be heard from adjoining rooms or from outside. Clock had not been changed, so we were 1 hour early for dinner!
staff,decor and an excellent breakfast very noisy at night as our room was above bar.
Very friendly staff- heating was excellent in exceptionally cold temperatures.View was excellent overlooking the sea.Room was very pleasant but could do with updating the windows due to a few draughts. We stated in this hotel for two nights but on the second night we were unable to even get close to the cocktail bar due to the huge number of students who seemed to "take over" the hotel plus the bar under neat the hotel.
convenient location was important
Excellent food Noisy lift
Hotel is only 100 yards from the first tee of The Old Course, and looks out on St. Andrews Bay.Great Location
Clean hotel and staff very friendly Room was too small and spartan, no proper dressing table, no hairdryer and not enough surfaces to lay anything down. En-suite was too small. Breakfast was poor with not enough choice. For someone who cannot have citrus juice I was left with nothing to drink.
The view was excellent and the breakfast good and the rooms warm and adequate. I would have liked a bedside lamp to read by at night and had to get out of bed to turn off the light. The dining room was very cold too.
The owner was delightful and the whole flavour of the place reminded us of a place where we used to work (a wee bit Faulty Towers in the nicest way) The breakfast was nice and the diningroom was pleasing to the eye. The room was too small for a double, as was the en suite. The TV did not work, there was a problem with the door lock (which broke and therefore remained unlocked) and the blind was stained.
Room and bedding was clean. Receptionist was pleasant and friendly. Ensuite shower room was small: no where to hang bath/shower towels; toliet too close to wash hand basin. Blinds or a net curtian at bedroom window would aid privacy. Service at breaakfast, whilst pleasant, was questionable in terms of availability of food/drink and efficiency.
The fact that we could have the use of the microwave ovens and cook our own meals.The ability to have continental breakfasts at an early time in the mornigs.
Nothing The room, the location, the staff,...
I liked absolutely nothing about this hotel and would not stay there again if they paid me! The car park was inaccessable. The bins in my room had not been emptied since the previous occupants left. The plumbing rumbled all night long keeping me awake. The "restaurant" was an Indian take away which was open to the general public and they served the worst curry I have ever tasted.
Helpful friendls staff no
sheets & towels clean carpet filthy-did not look like it had been hoovered for a long time-no milk on first day-too far out of town
Clean, comfortable room, friendly staff
The hospitality, cleanliness and peaceful setting
Lovely guest house with really friendly staff. The room our son was in was very comfortable and had a good tv set with DVD player for him. The family wing was a great feature as we could leave the room doors open to allow our son to transit through. Our room had a very hard mattress and we were lucky if we could get 3 channels on The tv, however, the landlady did point this out to us.
Lovely people, excellent food, comfortable room. Our room was right next to the roadway with a lot of traffic noise.
Large, comfortable, clean rooms. Big beds. Hosts were very friendly and accommodating.
Owners were great - very accomodating. Helped with drying wet clothes after a day of playing golf in the rain. Great breakfast! Pleasant common space for use by guests. Great location to simply relax - reasonable distance from Saint Andrews. As we found with many places we visited in Scotland, directions to locations were not great. Lack of signage was a common problem
very clean, comfortable accomodations. Comfortable beds. Clean and modern bath. Good breakfast. Very difficult to find - not on any major road. Far from St. Andrew's.
The owners were very friendly and helpful.
The rooms were nice and clean. The family was also very friendly and service oriented. A little bit too far on the outside from St Andrews where we actually were planning to stay.
Nice big bed and room, which looked relatively new. Very clean too. Near airport and Ninewells Hospital. Shower was a bit unpredictable on the 2nd night, fluctuated between hot and cold.
Excellent restaurant , reasonably priced . Friendly staff . We were kept awake for several hours during the night by noisy wedding guests and taxi drivers sounding horns to attract their clients at 01.30am .
Excellent Breakfast - Fresh Fruit No
Clean and safe for a lone female traveller It was a bit too hot for me and the floor boards squeaked a lot
The pleasant surroundings , the pleasant room and the of the staff. I would stay again.
Generaly, a well appointed hotel. Relaxed athmosphere. Room allocated was primarily intendes for a disabled guest/guests. We had no impairments and would have appreciated a room with bath - we must stress that we did not ask for a room change.
The variety of the breakfast and staff so pleasant at all times The fact that to move around had to travel bt taxi a hotel courtesy car would have been nice to travel into town?
From the moment we arrived until the time to leave, we were very well taken care of. The staff are faultless, always smiling and pleasant and nothing is too much trouble. The views from the restaurant are lovely and we had some of the best meals... try the trawlermans platter..... delicious. The room was a very good size and Spotlessly clean. Many thanks to all, it was a lucky find for us, and we will be back.
A big bed and good food! There was nothing that I can say I didn't like.
free Internet access and very comfiortable rooms
THe staff were excellent as was the food. Leisure facilities for changing were poor as was the fact that there was no attendant overseeing the pool or 'mini' gym.
Nice family atmosphere
Food was exellent value 4 money Not enough parking places
friendly, efficient staff and excellent food - breakfast, high tea (up to 7pm) and bar snacks (up to 9pm) are are as good as you'll get. Formal a la carte menu very good but expensive. Reception staff and restaurant staff outstanding. Bar area very informal and enjoyable, relaxing with helpful, attentive staff. Bar prices (including meals) very good. Stayed in a twin room with my son. Room clean and functional but dated with tiny TV. Bathroom very dated. Beds were small singles and very, very soft/squeaky mattresses - the beds would be the main reason I would think twice about returning. Also at £88/night B&B for a twin room I think the hotel is a bit overpriced - £75/night would be about right.
Every single member of staff was polite friendly and helpful. The food was excellent and the facilities perfect. We felt relaxed and would definitely return.
We only stayed the one night and found it to be a nice clean and friendly hotel with staff only too happy to help you. We eat out in town but if we stay again we will eat in as the food looked great and the smells from the restaurant were mouth watering. Breakfast was fantastic with plenty fresh fruit and a large fry up if you wanted it. We were woken up at just after 6:30 with a constant drumming noise that lasted around 20 mins, spoke to staff and was told they were having problems with heating system and they could not apologize enough and hoped it didn't spoil the stay. Have to say it did not as we have a young son who gets up at that time most mornings anyway. We were aware of the traffic noise when we first went to the room but what do you expect from a hotel in a town so no real problem.
Cosy atmosphere and relaxing environment. Complimentary glass of wine and bathrobe were not expected but very welcome. Staff serving the morning breakfast was not very attentive.
Warmth,comfort and cleanliness. An excellent breakfast and friendly breakfast staff. Theee most comfortable bed! No bath in room and window wouldn't shut!! Television sound quite alarming.poor bar area.
All was completely satisfying I have none
Quiet warm and comfortable. good breakfast parking a problem
location to St Andrews and the staff excellent
the room was very comfortable and and staff very pleasant and helpful. The hotel was also ideally situated for a wedding we were attending on the Saturday
Very central location, friendly staff. Excellent reataurant Very cramped room - we were given a free upgrade to a larger room , hard to imagine how small the original one must have been
It would be nice to extent the breakfast time till 10.00.
Very comfortable, excellent service none
Breakfast was very good. Room was nice and warm with very friendly staff. No soap in bathroom and no shower.
staff very friendly and helpful
The people who ran it were lovely the rooms were a littel tiers and in need of some TLC
friendly people clean rooms
There was a warm welcome and during my stay, nothing was too much trouble for my hosts. Decor, furniture and fittings are top class and my room was large and immaculate. Breakfast was freshly cooked to order and generous: a substantial meal and a pleasure. The small bar is beautifully furnished and welcoming. Parking is easy and free. The hotel is undergoing a complete renovation and will rectify its one deficiency (the lack of a restaurant) by the spring. The renovation work does not impinge on guests.
The warm welcoming from the staff. the breakfast was great. My room was a little cold.
the room was lovely. free wifi bathroom was a bit shaby but clean and functioning
Comfortable, spacious, excellent restaurant and food, nice location, fair walk into city centre, but enjoyable No, cannot complain, it was my third visit, and will continue to use this hotel
Good rooms, helpful staff and nice meals Was a bit difficult for my father who is disabled
On arraival, premier inn did not have my booking, but fortunately they had some spare rooms available, why did your booking system connect with premiers?.
everything staff very helpfull and smart. very handy for bus service to dundee found nothing to complain about
Easily accessible for guest with mobility difficulties. (Disabled- friendly) room was clean, fresh, comfortable, quiet. Receptionist pleasant. Good food at reasonable price, and good service, at attached restaurant. 1. Confusion was caused when searching for map after booking on internet. Map showed two Premier Inns on site, and several with same or similar name. This needs sorting out. 2. From car when driving to hotel,inn sign obscured by overgrown tree. 3. Not very clear how to find and work heating controls in room - had to figure it out. An explanation would have neen useful.
Comfortable bed, basic room but entirely appropriate for our overnight stop Bathroom tiles 'tired'; could smell cigarette smoke in the corridor coming from another bedroom
close by to the town,location for eating,entertainment was good
Bed was a bit lumpy and uncomfortable
The friendly attitude of the staff. Helpful reception staff. The themed nature of the attached restaurant. good breakfast available. Very pleasant surroundings. Close to public transport. Old computer equipment for internet use and in bad position
You get what you pay for.Situated close to the high way.
All told a very enjoyable experience.Nice accomodation, pleasant and helpful staff and we both felt that we would definitely book with you again Restuarant food was excellent but this was marred greatly by the lack of staff on breakfast duty. This resulted in inordinate delay and many disgruntled patrons who were quite vociferous in their complaining, and rightly so. This was a shame because with even one extra staff member on duty the whole process could have been efficiently managed.
Spacious room and en-suite, with good parking. Breakfast was average. Too few breakfast staff for the number of guests.
Helpful staff and closeness to city centre
Helpful and friendly staff rather tired decor. old fashioned.
Charming and accommodating staff. I arrived at 6.45am, exhausted and they immediately let me check in (6 hours early!) and arranged breakfast. Lovely quiet lounge for coffee and conversation.
everything especially the food
Good food. Pleasant staff. Breakfast area very small when queuing to be served. Bed uncomfortable. Room very small. In need of up-grade. Shower very inconvenient in bath. 40 to 50 young people gathered in the street untill 3.30am very, very roudy. Expensive compared to others in the area.
Easy to find, excellent location to town centre shoppping, plenty of amenities close by. Excellent, clean, modern rooms. Excellent choice of breakfast and very helpful staff. Recommended
The restaurant was fantastic we ate there both nights, the bar was friendly and cosy. We had a huge bathroom also unfortunately there were builders walking on scaffolding outside our window all day
Very comfortable and good location
The availablity of wireless internet. The room was cold during the day.
Location. Service standards. To charge an additional £20 for use of the hotel pool is petty and left a feeling that someone has got this aspect very wrong. To vaguely blame a "world-wide charging strategy" made this money-grabbing scam even harder to swallow.
Everything was faultless. Couldn't be faulted.
From check in to check out the hotel ticked all the boxes. We look forward to repeating the experience.
The spa, the comfortable beds, huge bath, the spa, dinner, and champage cocktails
I enjoyed it as it provided an easy going relaxed atmosphere.
Great rooms and golf views. Location is perfect. For some reason I had rotting fruit in my room. Big oversight.
The room was lovely and the view was excellent. The staff could not be faulted. Nothing.
Room, view, staff, dinner and spa/treatments were all excellent Room (suite) air con was not working probably resulting in the room being very hot all night!
Everyone was so friendly and the place was so clean and smart and everyone wanted to help.
Wondered the streets of St andrews, enjoyed the spa, and our lovley room - relaxed
A complete, totally beautiful hotel. Staff was best of best. Gorgeous facility and only 1.5 miles from St Andrews and about 8 from our friends. This IS NOT a criticism, but perhaps a suggestion. IT was warm in Scotland. Rooms were really warm even with fan. As in Europe all over, they just have a comforter. It might be worth having a sheet on each bed so the comforter can be removed.