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convenience check-in was cumbersome and disorganized, despite the hotel having received our rooming list 4 months in advance; service in dining area weak and slow
That the hotel is in a lovely location, It is nice and pieceful in Carnoustie.
Comfortable en-suite room with good housekeeping Drafty bar & dining room, caused by strong winds and poorly fitting doors
Location was excellent Hotel despite being fairly new was tired and in need of refurbishment.
The breakfast wasfantastic! Nothing!!!!
Well maintained hotel,friendly staff,good location,very good service at breakfast & a good choice dining room too small to cater for a full hotel
Given a room next to the lift motors, very noisy. We were given a new room after persistantly complaining..... avoid room 201.
I had a brilliant time at the hotel and the food was excellent would highky recommend it to anyone looking for a nice realxing time.
The room was a decent size. Beds were comfortable. Breakfast had a wide variety of choices. Walking distance to pubs. No one was at the front desk half the time.They were in the back room and we had to always wait for someone . The breakfast staff had no clue what they were doing at all. It was chaos . The bar menu wasn't very good at all. Staff needs training in all aspects.
Great place---made the entire Carnoustie experience wonderful.
The room,Service,The Staff,Luxury,
Lovely hotel, rooms very chic, comfortable and stylish. Excellent Facilities, great view over quay, and nice central location, highly recommend this hotel to everyone.
Best value for money on our recent trip
The bedrooms are spacious
The room was immaculate with wonderful views over the city. Staff are exceptionally helpful and pleasant. Excellent meal in restaurant. Spa easy to access and good surroundings.
Its very central and a lovely location on the quay in Dundee. Hotel is quite modern rooms are clean and well appointed. Bed was a bit soft, bits of the hotel such as corridors are a bit tired round the edges.
kindness of personel, view from room (317) and overall look and spirit of the Hotel. Cleanliness of bathroom (black spots in corners of the shower) + state of the painting on the walls and closet doors in the entrance of the room. Rooms could also use a minibar.
Food and atmosphere. Location was good too. Round pin plugs meant I could not charge my phone
In my type of work, I travel a lot, and have stayed in many different hotel chains. The main thing for us was the very clean and well kept room which was furnished to a high standard, we also had a great view of the Victoria dock. The health spa and gym facilities are excellent. I will certainly recommend this hotel to my friends and if I return to Dundee in the future, I will choose to stay in this hotel.
staff were very helpful and the hotel was great value and use of leisure facilities was great nothing
Friendly staff, quiet and and very clean room. Overall a very nice hotel. The room was a little dark and the furnishings tend to accentuate this. The duvet on the bed was somewhat oversized for summer and it was hard to get the room cool enough. To be fair, I did not ask to have it changed.
Staff very accommodating
The bedroom was very well appointed and very comfortable. We had a problem with the heating system which was resolved easily by one phone call. I didn't like the restaurant's position in the atrium. As a result, we didn't consider eating in the hotel and would not do so if we relurn in future.
Hotel facilities are excellent and staff were very friendly and helpful. A great place to relax !
rooms a good size equipped with some nice home comforts & breakfast was excellent with a good variety!!i come every year in april on a golf trip and always recommend the hotel like i said i come every year on a golf trip,this time ibrought my partner and thought it ridiculous i paid £179 for the room and to have 2 single mattresses pushed together!!surely for that price u could expect a proper queen size mattress?also i wouldnt expect to pay £9:55 for a lager and long vodka on george street in edinburgh let alone in a hotel on the outskirts of st andrews
The valet car parking was excellent with very friendly staff The spa was hugely disappointing for a luxury hotel and the dining room lacks any atmosphere.
Lovely views of the North Sea and presumably great golf courses. My suite was quite large and pretty comfortable Mostly disliked the atrium which by its design and its decor made it feel like a second tier convention hotel. Compared to its closest competitor in town, the Old Course, the Fairmont was decidedly lacking in style and distinction. The common rooms (restaurants, bars,...) have no character or luxurious feeling to them.
Upgraded room when staff heard it was our anniversary.....poll/sauna/jacuzzi were excellent.......breakfast very good and great selection
The location, the view, the warm welcome, the setting, the atmosphere, the cleanliness, the breakfast was phenomenal, the treatment, the morning checkin aka 945am!...given our initial introduction to Scotland in Edinburgh, it was the perfect way to turn our 2nd day of our honeymoon around! thank you thank you thank you.. nothing...
99% of staff excellent. Ambience and facilities excellent. Limited menu choice in 'Rock and Spindle' and 'Kittocks Den'. Check out member of staff somewhat surly - didn't even ask after 4 nights if we enjoyed our stay!
The staff throughout hotel and venues we're incredible. Air conditioning was not working.
My husband and I booked this hotel as a romantic weekend away, and we were not disappointed. The staff at this hotel were excellent, not one member of staff passed you by without saying hello and asking how you were, including the man transporting luggage and a hotel engineer who shared the lift with us. This hotel was pure luxury, rooms spotless, large bed and very quiet so got a great night sleep. The views from this hotel were also stunning. There are a few bars and different eating places, breakfast was great, huge selection both mornings. However, I was not overly impresses with evening meals, not enough choice and I sent two thing back to the kitchen, this is what let this hotel down, the rest made up for it and I would return. Not enough selection for dinner, what I did order had to be returned to kitchen. (Greasy little crispy things, that claimed to be beefeater fries, and a pasta dish that was completely bland). Staff though were very apologetic and could't do enough to try to rectify it.
Thoroughly enjoyed my stay. Felt it was a bit pricey, but you get whatyou pay for.
Everyone was so friendly and the place was so clean and smart and everyone wanted to help.
The room was lovely and the view was excellent. The staff could not be faulted. Nothing.
The spa, the comfortable beds, huge bath, the spa, dinner, and champage cocktails
Everything was faultless. Couldn't be faulted.
From check in to check out the hotel ticked all the boxes. We look forward to repeating the experience.
Location. Service standards. To charge an additional £20 for use of the hotel pool is petty and left a feeling that someone has got this aspect very wrong. To vaguely blame a "world-wide charging strategy" made this money-grabbing scam even harder to swallow.
I enjoyed it as it provided an easy going relaxed atmosphere.
Great rooms and golf views. Location is perfect. For some reason I had rotting fruit in my room. Big oversight.
Room, view, staff, dinner and spa/treatments were all excellent Room (suite) air con was not working probably resulting in the room being very hot all night!
Wondered the streets of St andrews, enjoyed the spa, and our lovley room - relaxed
Excellent value for money. Good size room , very clean and quiet. Excellent breakfast. Great value for money. Will become my hotel of choice in the Dundee area
Bed nice and comfortable. Powerful shower and plenty of hot water in the morning. Huge breakfast available.
The upgrade to Executive room for £5 was great value I tried to get the Internet on my laptop but it wouldn't work. There was a number to call for help but no one ever answered and I tried about 20 times at least, I also left a message but im still waiting for a reply. The girl at reception was great she cancelled this from my bill and couldn't appoligise enough
Comfortable hotel set within nice grounds. Bar/lounge area was very relaxing, tastefully decorated and nicely furnished. Breakfast was organised very well.
Good facilities fair price
it looked really nice and was close to town center most of the staff didn't speak good English and the breakfast was very disorganized and over cooked
Good quality hotel and public areas very comfortable. Staff were all very good and friendly particularly the breakfast waitress who was extremely friendly with all guest, and nothing was too much trouble. Absolutely nothing.
very welcoming the hotel is not near the shops or city centre - £7 in a taxi each way
The grounds were very very nice. A hedge maze as well as woodland walk. The flowers around the property were very colorful. We spent a very nice late morning through the afternoon on a rainny day reading in the sitting room with Tea and soup. Very comfortable and nice. We didn't have a news paper while we were there. They found later that their fax was down so their order didn't go in.
Unfortunately we were all unwell with a sickness bug during our stay - the staff were brilliant - showed consideration, asking how our little boys was, the kitchen offered to make him something that wasn't on the menu and the night porter brought us fresh bed linen during the night. Very impressed by the consideration and professianlism of all staff. Would recommend it to family and friends. nothing
Very clean and fresh Good sized rooms No stool in disabled room toilet to sit at sink. No instructions on how heating system worked. Faulty lights in communal toilets had not been fixed for over a week. Toasters very slow to brown. Fresh juice machine not refridgerating.
The shower was great, good location made it easy to find
The best thing about the stay was the fact that the car park was adjoined to the hotel. The shower was great also. I was disappointed not to have more than one towel in my double room. I was disappoined not to have enough coffee or any shortbread in my room.
Wifi was awful awful awful. It made communication with family almost impossible.
Location, hix brand, you know the standards None
Room was extremely clean, all facilites well maintained and staff were very poilte and helpful. Breakfast can be difficult to get seated as no seating plan and if all guest arrive at same time, then tend to have to wait for seats and also for the food items to be replenished.
Good value hotel in a good location Initially overcharged on the internet deal quoted - later rectified Adjoining rooms with interconnecting door are not well enough soundproofed
In the centre of town,so handy for shopping and restaurants.
Easy access staff friendly and willing to help Better facilities in bathroom bed was a bit small enen though im average height more coffee satchels
Excellent facilities in good location Nothing
Location is fantastic. Lovely Scottish jackets Broken bed! Water board decided to dig up the road outside our room at midnight which wS annoying for 90mins
Superb location and atmosphere within the hotel The officious restuarant greeter
Relaxed atmosphere, proximity to town facilities, view of St Andrews Old Course and beach area. Initial double room given was rear of hotel, dark and had a view of walls. Had to change, could only get twin, but view was excellent.
Next to Old Course
Upgraded to a suite with great views over the golf course. staff very helpful. Breakfast was fair but was a bit cold on the first morning. Heating in our room could be warmer.
Staff attentiveness and willingness to help
The staff and the hotel in general were excellent
location of hotel room extremely hot
Location, friendly staff, luxury room
Service at the bar was poor. The meal in the restaurant was excellent but the service was rather slow at times.
staff,decor and an excellent breakfast very noisy at night as our room was above bar.
Comfortable and welcoming room. Nice toileteries and good to be provided with a bathrobe.Hotel was quiet - no noise could be heard from adjoining rooms or from outside. Clock had not been changed, so we were 1 hour early for dinner!
Everything was excellent
Hotel is only 100 yards from the first tee of The Old Course, and looks out on St. Andrews Bay.Great Location
The view, the size of room, the room facilities, the confort As expected the bar prices were a little high, otherwise no complaints
the location was fantastic as was the staff at the hotel. Very young staff but very customer focussed. Give that St Andrews is by no means modern it was nice to stay in a hotel that was. refreshing the mattresses were uncomfortable and needed changed.
Very friendly staff- heating was excellent in exceptionally cold temperatures.View was excellent overlooking the sea.Room was very pleasant but could do with updating the windows due to a few draughts. We stated in this hotel for two nights but on the second night we were unable to even get close to the cocktail bar due to the huge number of students who seemed to "take over" the hotel plus the bar under neat the hotel.
The view from our room onto the front was beautiful
convenient location was important
Excellent food Noisy lift
Fantastic new extension. Room with a view, decking and patio doors. Brilliant. Restuarant and bar needs a make over.
Exceptionally clean, functional & friendly & helpful staff. Very good breakfast. Pretty spartan, needs updating & remodelling.
lovely spacious room nothing
The restaurant was excellent and the breakfast in the morning also. The bed was too soft!
The staff were the friendliest staff I have ever encountered in any hotel.
Studio was very modern and spacious
The food was excellent Nothing
Countryside Modern decor in bedrooms
lovely hotel in a great place room next to road, very noisy
We only stayed the one night and found it to be a nice clean and friendly hotel with staff only too happy to help you. We eat out in town but if we stay again we will eat in as the food looked great and the smells from the restaurant were mouth watering. Breakfast was fantastic with plenty fresh fruit and a large fry up if you wanted it. We were woken up at just after 6:30 with a constant drumming noise that lasted around 20 mins, spoke to staff and was told they were having problems with heating system and they could not apologize enough and hoped it didn't spoil the stay. Have to say it did not as we have a young son who gets up at that time most mornings anyway. We were aware of the traffic noise when we first went to the room but what do you expect from a hotel in a town so no real problem.
Food was exellent value 4 money Not enough parking places
THe staff were excellent as was the food. Leisure facilities for changing were poor as was the fact that there was no attendant overseeing the pool or 'mini' gym.
friendly, efficient staff and excellent food - breakfast, high tea (up to 7pm) and bar snacks (up to 9pm) are are as good as you'll get. Formal a la carte menu very good but expensive. Reception staff and restaurant staff outstanding. Bar area very informal and enjoyable, relaxing with helpful, attentive staff. Bar prices (including meals) very good. Stayed in a twin room with my son. Room clean and functional but dated with tiny TV. Bathroom very dated. Beds were small singles and very, very soft/squeaky mattresses - the beds would be the main reason I would think twice about returning. Also at £88/night B&B for a twin room I think the hotel is a bit overpriced - £75/night would be about right.
Nice family atmosphere
Cosy atmosphere and relaxing environment. Complimentary glass of wine and bathrobe were not expected but very welcome. Staff serving the morning breakfast was not very attentive.
Every single member of staff was polite friendly and helpful. The food was excellent and the facilities perfect. We felt relaxed and would definitely return.
Nice,spacious family room-clean, ideal for our needs. staff very pleasant and attentive. None really. could make it clearer that guests check in at the bar.
central in Carnoustie
We only stayed bed & breakfast, we had a meal first night was ok,we thought beer was slightly pricey
Friendly staff and good facilities fro a small hotel
My daughters company... and to be fair breakfast was nice We were cold and had to ask staff from the pub(no reception)to switch heating on which took some time and still did not heat up.They did give us extra quilts when i asked.The blinds and curtains not functioning and there was a broken ironing board in the wardrobe!
the hotel was relaxed and welcoming staff were lovely it was a good central location felt at home will definetly be back
for 2 nights it was fine the room was cold and the bar in the evening was "different" - but not in a good way -- it needs decorating and renovation -- the shower was extremely poor
My evening meal was quite nice-lasagne and salad. Room was shabby, Tv didnt work. No reception-go to bar. No-one to be seen in the morning-was I alone? I had paid the night before at my own request.
had to ask for heating to be turned on
very central, comfortable, good food, staff helpful friendly
A complete, totally beautiful hotel. Staff was best of best. Gorgeous facility and only 1.5 miles from St Andrews and about 8 from our friends. This IS NOT a criticism, but perhaps a suggestion. IT was warm in Scotland. Rooms were really warm even with fan. As in Europe all over, they just have a comforter. It might be worth having a sheet on each bed so the comforter can be removed.