Carrara hotels

Pros: The beds were so comfortable best sleep ive had in a long time and gardens and grounds were nicely presented clean

Cons: Very polite friendly and helpful staff amazingly comfortable beds very clean and tidy rooms and the grounds are well presented and maintained a nice place to stay.

Pros: Comfort, reception was great

Pros: Perfect all round

Cons: Nothing

Pros: The room was clean and tidy and well furnished. Especially the bed ... It was one of the best I've tried.

Cons: The two days we stayed, one day of rain. :(

Pros: Great position close to motorways and to surfers without the fuss ....

Pros: I stayed there because of convenience. I left for a hot air balloon ride from that hotel at 5:00 am and thought it was more convenient to stay there and wake at 4:45 than go elsewhere and wake at 4:00. Their lobby and breakfast were good.

Cons: The room was very dated. They should update it and use blackout liner curtains. With most people being able to access the internet with their mobile phones, I thought it was a rip off that the hotel charged $12.00 for 2 hours and over $20.00 for for 24 hours of Internet.

Pros: Comfortable rooms in a nice quiet location.

Cons: Nothing.

Pros: Location

Cons: Could of had tissues, coffee and tea

Pros: Location was great for our needs!

Cons: It would be nice to have some basic use kitchen items in the place, like cooking spray, salt, pepper, glad wrap etc, and the extremely minimal amount of dishwashing and dishwasher liquid that is left for the week, barely lasted the day, so would be nice to have some of this in the apartment.

Pros: Close to where I had to be..

Pros: What can I say location was amazing facility fantastic had a wonderful stay .

Cons: We found the wok in cupboard to be full of rust and not useable. Everything else was amazing

Pros: Excellent location for the Cararra area, with a great Indian Restaurant on your doorstep! Great view over the lake.

Pros: Great location, buffet breakfast was good.

Cons: The Bed

Cons: I received texts when I didn’t tick to say I wanted to!

Pros: Location, staff, atmosphere, hotel.

Cons: Hallway carpet smelt damp. 11th floor

Pros: Ideal location walking distance to the beach,trams,Cavill ave,restaurants .

Cons: Couldn’t fault the place and I’ve stayed in some shady accommodation in the pass

Pros: Room service food was very tasty and very well-priced.

Cons: Fully block out the opaque window between the bathroom and the bedroom - the light shines through if someone uses the bathroom light at night time and is very disruptive to those in the bed.

Pros: moving to another hotel after one night

Cons: everything

Pros: Good value and comfy rooms.

Cons: Expensive in-house Carparking. At 30.00 per day is rather high even if it is contracted out If it was a little cheaper would have used it.

Pros: The bed was good. The location.

Cons: The smell in the room and the hard to miss stains on the carpet. The noise from the hallway could be heard which was annoying. Having to pay extra for parking.

Pros: The advertisement for this hotel was amazing. Nice photos.

Cons: Rubbish, absolute total rubbish

Pros: Loved having a bath’ having USB point where the bedside tables are was handy and was super clean

Cons: Bath wasn’t very big, didn’t get told about the pool or anything need more comfy seats for the balcony

Pros: The view, the bedding, and the hotel staff were very friendly.

Cons: Had to go back to work.

Cons: Finding a bag of sex toys under the single bed in our room. Not only does this cause us great concerns as to how clean the room was in the first place but it also caused issues in our relationship when we began to question each other on who owned it! The Vibe definitely ruined our vibe!

Pros: Everything was clean and staff was exceptional.

Cons: carpet in the hotel was not clean and sticky.

Pros: Great prize, location and didnt expect the amazing view from our room. Love love love it and definitely coming back here.

Cons: That is wasn't enough time to stay longer and didnt get to eat at the amazing restaurant.

Pros: Staff, cleanliness, food.

Cons: No

Pros: The Manager Jason is amazing always goes above and beyond

Pros: Service from staff was absolutely amazing! Room service was delectable! Great view from the 17th floor, booked an ocean view and definitely got it! The buffet breakfast was fabulous! I also loved that this hotel was environmentally aware - try their creme brulee - made with honey from their rooftop!! (I was told they have bees and they use the honey produced in a wide range of their dishes!)

Pros: Location was in the city near the heart of town

Cons: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Pros: The staff. The decor in the lobby.

Cons: Had to pay for parking which I was hoping would be included. Check out was at 10am! Thats way too early.

Pros: Everything. Close to restaurants, beach, and just across the road from casino. Comfortable bed, clean rooms.

Cons: Only one BBQ area

Pros: Location

Cons: We checked out two days early as we found the facilities depicted in the Hotel’s advertising were misleading. The website depicts it as being part of the Darling Therefore all the amenities of both would be available to guests ...false and inaccur

Pros: A great night away

Cons: Our night was spoilt by be woken at 0200 by very loud guest talking extremely loudly both going to their room and unfortunately for us in the room next to ours. They continued their loudness

Pros: Bed was comfy. Room was small than expected.

Cons: Price was high when originally booked no offer was given to match the current price.

Pros: Fantastic place. Would definitely stay again.

Pros: Has many restaurants and a casino

Cons: No convenience store

Pros: Hotel has modern updated rooms with comfy beds and pillows. Amenities at the property are excellent and the Harvest breakfast was a must have. Will be staying again!

Cons: Currently there is construction on a new building that caused a small amount of noise in the day.

Pros: Liked that it was a 10 min walk to beach, shops and restaurants the concierge was so friendly and informative

Cons: When we first checked in we were told we had a pool view from our rooms, when in fact we had a view of roofs and there was a big bird poo on the outside of the window. They accomodated with a room change but it took some time.

Pros: Location

Cons: Cheap looking decor. Wait long time for lifts every time. Long lines at all points of interaction including restaurantsz

Pros: Great spot, great amenities

Cons: No it is wonderful

Pros: Staff were very helpful to a solo traveller

Cons: Pancake maker at breakfast only did one at a time - queue was too long waiting

Cons: Jus not happy with how my situation with getting refund or change of date with lack of communication. Will not recommend to anyone I know to go through booking.com

Pros: Everything in one place didn't have leave hotel for anything

Cons: No

Pros: Bed was very comfortable, the spa was next level excellent as well

Cons: Nothing in their control, skeleton crew due to the current pandemic and the usual facilities like pools and restaurants weren't open. Again, nothing against the hotel itself :)

Pros: Location to the CBD, beach and eateries. Housekeeping was a really nice lady! Parking under the hotel was excellent. The ocean view was really cool!

Cons: Dated hotel and room!! TV needs updating and needs more channels!! Couldn’t connect to Netflix. The door that covers the fridge didn’t close properly. The bathroom is small but did the job.

Pros: Handy location, near public transport and restaurants

Cons: Slightly run down room.

Pros: Roomn

Cons: Well the staff was very good ad wea i stay was very nice thanks

Pros: Excellent service, made us feel very welcome and catered to our every need!. Definitely recommend!

Pros: Received an amazing upgrade to a massive room which I wasn't expecting but VERY much appreciated! Pity it was only 1 night. The room was great, balcony, massive bathroom. Bed was great, had a desk as well. Couldn't fault it. The tram is right outside this place so very convenient.

Cons: Not really sure what was in the area but I had a car and was going to meet a friend. Saw the gas station across the road to grab bits and bobs from.

Pros: Everything else was exceptional especially the staff

Cons: No microwave Coffee machine was dirty

Pros: room

Cons: location was further away from the main surfers paradise beach

Pros: The staff were all very helpful and friendly we had a great couple of days

Pros: Relaxation

Cons: Housekeeping was quite rude when we weren’t ready for them to come clean on the Saturday morning

Pros: View

Cons: Bed and no pay tv was boring nothing to watch

Pros: The view was great from balcony to bathroom The staff where great too

Pros: Awesome view of the ocean from room. Room was good size bed was very comfortable

Pros: Amazing view and cozy room

Pros: Good location.

Cons: The bed was way too soft. All of the pillows were way too firm and caused neck pain so had to ditch them all. There should be some soft and some firm pillows as everyone has different preferences. The property is appearing a little tired. We were moved from one room when we complained that the manhole in the ceiling looked a bit unsafe, like it may fall on us. It needed to be repaired and repainted.

Pros: The location and the brightness and the vibe.

Cons: N/a

Pros: Great location and very comfortable

Pros: Everything!! amidst covid19 and all the new restrictions this place was still well presented, clean and for thoes of you who are bit spiritual it has a warm & inviting with great vibe.

Cons: Only that I couldn't stay longer

Pros: Staff, location perfect. Communal areas super nice, but I thought the rooms were small and not practical for eating in the room with the children and due to Covid eating options are limited. The toilet had terrible staining in the bowl and the pillows were not practical for sleeping on, way too puffy and big. But the bed was super comfy.

Pros: The parking. Front desk gentleman very helpful, professional and friendly.

Cons: Our lack of beach view. Lack of towels for 2 people. 2 average sized bath towels is not enough for a lady with hair washing and a gentleman. The gap in the King bed was extremely uncomfortable. No mini bar and no spirits such as vodka and bourbon listed on room service. We realise the hotel was running on reduced capacity for room service however your room charge far exceeds the lack of view, lack of towels and no mini bar. The unusual way lighting within the room was wired. For the cost the room was very small. We are extremely disappointed. Over the years we have used Hilton around the world and Surfers Paradise is no where near the Hilton standard we have been accustomed to.

Pros: Room was in a great position, as well the hotel in general...

Pros: When paying $306 - $320 a night you would think they could supply parking.. They have a whole level of car parking but charge you $20 per day.. I have just spent 3 days here and spend just under $1000 for the 3 nights and still had to pay an extra $60 on check out.. plus the car park stinks really bad and you have to pay for it..

Cons: Had to pay for car park and it stunk

Cons: I am still yet to be refunded my security deposit

Pros: The staff at check in were fabulous The pools were great The view was beautiful

Cons: We had to be moved rooms as our first room the sheets had stains on them. The second room we went to was extremely dusty the power point was pushed into the wall and dangerous as it was also full of dust there was mould in the bathroom , the drawer in the bathroom also had old discarded toilet paper wrappers , bedside lamp didn’t work properly. The hotel says free wifi this is untrue unless your a Hilton honours member . The television doesn’t connect to the wifi either when I called reception they told me I had to connect my own phone to the tv and use my data very disappointing not at all what was expected for the HILTON

Cons: Tv could have been smart tv

Pros: Location!!

Cons: Bathroom was a bit small

Pros: Staff chilled and responsive. I was with you last years to a wedding again and all God and came back and a great spot and nice and quiet and access to everything

Pros: Very clean and friendly environment

Cons: Nothing

Pros: The staff are very friendly. The rooms are very comfortable and the buffet breakfast was beautiful, I even went back for seconds on the scrambled egg. They also have Foxtel channelswhich is good if you want to keep up with the news.

Pros: I have stayed at several 4 and 5 star hotels and I this a beautiful place and the apartment options are great. I really enjoyed the view and the proximity to the beach.

Cons: I have never in my life been tried like a 2nd class citizen (at a hotel) until I came here. The staff was not friendly didn't answered my questions and I had to ask for things more than once. I will never stay there again unless someone else is paying.

Cons: As a smoker, it would have been nice to be able to smoke on my balcony.

Pros: Great room, really comfortable and spacious. In room laundy and cooking facilities a real bonus. Friendly and helpful staff. Close to the beach, nice pool. Excellent range of restaurants nearby. Plenty of parking, and easy to get around.

Cons: Only disappointment was the wifi. Worst wifi of any hotel I've stayed in, very slow connection. Ended up just using my mobile data.

Pros: The location and custimer service was great! Friendly and approachable.

Cons: We were expected to throw the rubbish but without getting informed during the check in. So a reminder call was given to us to throw the rubbish. And we have to figure out that the trash bag to be taken from the customer counter. There was no free wifi.

Cons: Still have not received my $200 bond back a week later?

Pros: staff where rude and i didnt feel welcomed

Cons: staff where rude and i didnt feel welcomed

Pros: The best in town

Cons: Wi fi was terrible :(

Pros: It was central to everything! Check in and check out was a breeze☺️ hotel was in perfect location, views were spectacular! Our stay was absolute perfection! We look forward to booking at peppers again in the near future

Pros: Pool Location

Cons: Fridge wasn’t cooling properly A loud Continuous beeping sound outside somewhere

Pros: The location and views to the ocean are fantastic. Didn't really take advantage of hotel facilities as the beach is literally right in front of you. The room was great - very well appointed. All in all we had a great stay and would definitely stay at Peppers again.

Cons: Could have been a little cleaner, although it wasn't nearly as bad as some of the reviews make out. Called reception to request towels and after half and hour waiting ended up going down there and asking face to face as they never arrived to our room. From a comfort perspective the pillows on the bed could have been much better, ours were like pancakes. In spite of these issues, we would definitely still stay again as the good far outweighs my small complaints.

Pros: The view and sounds of the ocean are extraordinary. Very comfortable bed , functional kitchen

Cons: Bathroom fittings difficult to use... perhaps due to the salt air

Pros: It was our 25th wedding anniversary- we arrived to chocolates and champagne. Room was magnificent. Service great

Cons: There was a whistling in the window from the wind.

Pros: Location was fantastic

Cons: on check in was slow and they was other drunk patrons causing disruption at the desk

Pros: The room and view were great.The location was brilliant.Every thing that you needed was with in walking distance.

Cons: There wasn't anything to dislike.

Pros: Liked the Pool Area and the Buffet Breakfast

Cons: Stretch Class was cancelled and we were not told, bed uncomfortable, somones kids screamed down the corridor at 5am, staff tried to charge us for Breakfast even though it was part of our package.

Pros: Fantastic outdoor area and pool. The Pool Bar was great and had fantastic cocktails. Very relaxing and the staff were very accommodating to any requests.

Pros: The room and view were amazing

Pros: Everything food is amazing

Cons: What is not to love about this place

Pros: Excellent service

Cons: Rooms a little outdated Beds weren’t that comfortable

Pros: Rooms were large. The pool area is amazing.

Cons: Rooms were very dated and could have been cleaner.

Pros: Staff were great. Room was very comfortable and clean.

Cons: The bags in the bathroom were everywhere.

Pros: They park for my kids was fabulous

Cons: The changed hours of facilities when I booked for my sons birthday! Couple of rude Staff

Pros: -It's perfect value for money. -It's very clean. -The water Park is very fun and included. -an amazing kitchen and barbecue area -wild kangaroos in the morning -the Petting zoo is very small, but good enough -nice pool

Cons: Corona sucks Jacuzzi is a bit cold

Pros: Great location for the outback spectacular

Cons: A lot of road noise from the highway, but a great location!

Pros: I asked for a refund but didn't get one on booking.com

Pros: Location, we stayed very briefly. Arrived at night and was gone by dawn the next morning.

Cons: Furnishing and décor are looking worn and in need of a refresh.

Pros: Facilities were awesome. Perfect for kids and adults.

Pros: The location. Bed and pillows were comfortable

Cons: Had to ask 3 times for more coffee, sugar and milk for my room

Pros: The hotel was close to downtown and the beach. Rooms were a decent size and fairly comfortable. Nice blinds blocked out the sun.

Cons: The room wasn't the cleanest. I was on the 20th floor and music from the nightclub below was still pretty loud.

Pros: Lovely breakfast. Even gallons n chocs in room as was birthday treat.

Cons: Could not connect to wifi.

Pros: Great location. Only 1 block from the beach and 1 block from main shopping street.

Cons: The bathrooms we're grosse. This hotel is 3 star.

Pros: The staff for event I attended. View was great. Room had everything needed. Location looking over mall, good and bad.

Cons: aaaaa

Pros: Rooms were clean and location was great.

Cons: Ocean view room ........ could only see it from one position on the deck. Wifi very slow and lifts were unreliable.

Pros: Convenience to everything

Cons: I don't like when the manger came to my room 2 nights and asking me is everything ok I ask him why you keep coming and asking that

Pros: the rooms are nice and big. the staff are friendly

Pros: Location was eecellent .. very close to beach, shopping, etc .. in centre of Surfer's

Cons: room was dated and in need of refurb. clean but not fantastic

Pros: My room was on floor 34, and i had a grate ocean view.Hotel was located beside cavil avenue, a good shopping center.

Cons: Hotel furniture is old, but its fine.

Pros: proximaty to the beach and the main avenue of surfers paradise

Cons: the seafood tower which they promote was very poor and nothing like advertised

Pros: the position of the hotel and the people working there were very friendly

Cons: room smelt when you walked in. funny odour in the rooms

Pros: Close proximity to beach and Cavill Avenue.

Cons: The lifts are useless - long waits (up to 10 MINUTES) for a lift to stop on our floor. Had to resort to walking down the fire exit more than once.

Pros: Spacious Room; Sea facing though not direct beach facing; Comfortable king sized bed

Cons: Parking was a bit pricey and no dedicated lots for hotel guests; Lack of seafood buffet dinner

Pros: it was located in a very convenient location, even with a car. The main Cavill Avenue was just located right outside the doorstep, shopping, eating and bars were just around the corner. very impressive. Parking was also a breeze and they had a weekly rate of only A$30.

Cons: Two main lifts broke down the arvo we were there, and waiting for the lift during peak hours (morning and evenings) were a bit agonising, especially if one's hungry.

Pros: near from the beach, in the midle of the shoping area

Cons:

Pros: spa, concierge service was very good, staff friendliness and helpfulness, housekeeping service,

Cons: the plastic cards were always not working - had to go down many times to correct them

Pros: I liked everything. The view the comfort.

Pros: The pool area was great, it was nice to get complimentary parking. The view was amazing.

Cons: The unit needs refurbished. Cooker hood broken and sticky with grease. Sliding door in the small bedroom can't be opened. Oven controls are worn away. You can't put your personal items in the bathroom drawers as they are heavily soiled. I informed staff and they didn't care, telling me each apartment is individually owned.

Pros: Great view and Location

Cons: Nothing

Cons: The room wasn't fully clean no toliet paper in one toilet there wasn't enough sugar only 2 pockets of sugar in The room

Pros: The layout of the hotel is amazing, the pool, gym and lobby areas were all great and the room was great value for money

Cons: The air conditioner was really loud

Cons: I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.