Masaya Collection La Passion

The hotel offers a rooftop pool, a terrace, and a unique open bathroom design in some rooms. Additionally, guests can enjoy complimentary breakfast and access to a coffee shop inside the hotel.

Yes, the staff is described as extremely friendly, attentive, and helpful by many guests. They assist with organizing taxis, transfers, and excursions, making the stay more enjoyable.

Some guests mentioned that the breakfast service was slow and understaffed, which affected the overall experience. However, others found the breakfast to be delicious and a highlight of their stay.

Guests can expect spacious, clean rooms with unique designs and comfortable beds. However, a few guests noted concerns about the cleanliness of certain areas and the comfort of the beds.

The hotel is located in the heart of the city, offering easy access to shopping, restaurants, cafes, and bars. Additionally, it is within walking distance of many popular attractions in Cartagena.

Several guests recommended choosing a room with a balcony facing the historic streets for a unique and picturesque experience.

Some guests mentioned noise issues, so light sleepers may want to inquire about quieter room options or bring earplugs.

A few guests reported intermittent hot water, so it may be advisable to confirm this with the hotel before booking.

Some rooms have entrances on the street, which guests found inconvenient, so it's worth confirming the room location before booking.

Guests noted ongoing renovations, so it's advisable to inquire about the status of any construction work if peace and quiet are a priority.

The hotel has upper floors accessible only by stairs, so guests with mobility restrictions may want to inquire about room locations and accessibility.

Breakfast service starts at 7:30 am, which may be late for those with early plans, so guests may want to plan accordingly or explore nearby breakfast options.

Some rooms were reported to have limited privacy in the bathroom area, so guests may want to inquire about the bathroom layout when booking.

Some guests mentioned issues with the in-room safe, so it may be advisable to confirm the functionality of the safe upon check-in.

While some guests found the rooms spacious and comfortable, others noted specific room features, such as outside showers, that may not appeal to all guests, so it's worth considering room options carefully.