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Great staff. Very welcoming and friendly. Clean and good location. Road a little noisy and flood lights left on all night with light curtains.
Friendly staff and central location. Very noisy both inside and out. We had revellers shouting outside our window till way past midnight. No Continental breakfast as advertised. We had to hang around for breakfast as there was nobody there ( until we went to find someone)
Staff very friendly and helpful, food good. All newly refurbished and comfortable We were in room 2, it was very cold even with the heating up full! Nothing worse!
The hotel was definitely at the wrong end of Castle Douglas with a young and rowdy clientele who went out to smoke - directly under my room. No double glazing. After closing time a group came back and were shouting on the green opposite until 2.45 a.m.
we were at a wedding at the hotel
friendliness and helpfulness of staff the rooms could be warmer
Staff could not be more helpful Expensive
The staff were friendly,the food was very good and the room was clean and comfy
It was clean and comfortable and the staff were friendly Lack of efficiency - day of booking wrong; meals very slow; noisy being above a pub
Very friendly family run hotel. Just newly refurbished-very fresh. Rooms not big but adequate. Food very good and tasty. Ideal for one or two nights but I would like more room space for staying longer.
I was well looked after by a staff who are capable, friendly and helpful. The food was excellent home cooking and the service was always good. The bars are also good with firendly staff.
Friendly, convivial and accomodating hotel. Having arrived at lunch time and then found our room, the room was freezing cold and we were told the heating was on a timer and would not come on till 5pm. To be fair, we were then given a fan heater.
Staff were probably the friendliest we have ever met! Tv had one channel working
Very friendly Hotel, good breakfast, rooms basic but clean plenty of fresh towels. Stayed in Room 3 unfortunately outside there was a type of air conditioning unit directly under the bedroom window running most of the night bit of a nuisance even with the window shut.
Basically Nothing. However, a nice local hotel patron carried our bags to our room, he was not an employee of the hotel. The hotel had no extra staff to help us. This is the worst hotel we have stayed in, in years. It should have cost 15-25 GBP, instead of 78 GPB. This hotel was more expensive than a 4 Star B&B & none of the quality. Our Twin bedroom was very small with sink in the bedroom. Very little to no heat in the room from a radiator-had to boil water for warmth.Bathroom had toilet & shower, was so small could not pull-up your clothes after using the toilet, bathroom so cold we could not take a shower.Phone in room did not work.Break- fast options were skimpy/ basic.Breakfast room was cold also. The Staff were not happy with their jobs & it showed. They had one person running the hotel per shift, plus kitchen help. This hotel should be closed.It is a 1 Star hotel, not a 3 Star.
O.K. - used the shower with was fine. Needs cushons for the chairs in the room.
The room was clean and comfortable Indifferent service and very poor (burnt) breakfast
Very convenient location on the main street. Glad we had a nice quiet room at back of the hotel. Staff very friendly and helpful. Gave us bacon sandwiches 'to go', because we had an early start and would miss breakfast. Room decor was old-fashioned and a bit tatty. Pink bathroom suite with green carpet! Had to walk around under the shower to get wet. Spiral staircase a bit awkward when carrying luggage.
Comfortable bar location and good food. No problems encountered.
Extractor fan sounds like a routemaster bus on tickover. Disapointing breakfast
The staff was very friendly and helpful Very outdated and grungy. Needs lots of work. Because of the bar downstairs very loud. Till 11:30
Beautiful location, warm welcome, excellent dinner, warm comfortable room.
The spaciousness of the bedroom The bed matress was uncomfortable - the springs could be felt through the cover.
hotel needs a major amount of money spent on it. Very faded. Beds were awful. Breakfast totally awful.
Very friendly and helpful staff. Excellent Location. Comfortable room with wonderful views (room 10). Great Food. Great bar. The hook on the back of the ensuite shower room door was falling off. Toilet rolls weren't replenished. Entrance porch & receptionists area was very tired and gave a wrong first impression of the hotel. There seemed to be a strong smell of stale cigarrette smoke in the corridor where our room was.
The beautiful romantic location and the excellent staff. Nothing
Rural location but near a town. Nice building. Leak at top of window was dripping. Was reported but no action taken.
Scenery and character Slightly lacking on choice at breakfast and chairs in room not ideal for back support
The overall standard of hotel, friendly staff, and excellent meals N/A
It was comfortable, clean, restful and good value for money. Breakfast was excellent and the staff, although slightly formal, were very helpful. I did not consider that some of the comments I saw in the original booking info were justified. The static menu, same every night and the vegetables were really uninspiring. A little imagination with the veg would help a lot.