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Very helpful staff. It was cheap and clean - just 90 Euros for 2 nights - but you get what you pay for - see below. The hotel and room were very basic. The room was tiny - not much larger than the double bed with a single overhead bunk across the width of the room. More like a hostel than a hotel. There was no kettle to make a cup of tea or coffee, just a pay drinks machine in the lobby. The area seemed fairly rough and we were worried about the car overnight. There was a small off street unsecured car park which turned out to be ok. Note that some of this chain (Premiere Classe) don't have car parks. We swapped our booking after discovering that our original choice only had on street parking. We weren't really happy about leaving all our holiday gear in the room or the car which might not have worried us elsewhere.
Generally everything was good
The price The noice from the hallway, and that it was allowed to smoke /not smoke in the same floor. That means not separate smoking/non smoking floors.
My initial reservation had wrong date's and I changed it on line, but they would not honor my changed reservation. other thing was, I booked Triple Room - 3 single beds and got 2 single bed for family of 2 adult with 2 young kids???? it's service and Mangagement
Clean, staff were wonderful. Lack of amenities... Broken equipment
Very helpful staff. They speak English well. Good location of the hotel in the centre of Cergy, not far from RER. The rooms are small, also the bathroom was very small. The room could be also cleaner. It was however ok for one night.
Relaxed atmosphere and very friendly and efficient staff, with easy access to local amenities
Location close to the highway, easy to find. Quiet place. Nice tv. The staff at the reception was ok. I had higher expectations. Our room was small and very simple with a dirty appearance. Amazing but ugly design of corridors. No power point available in our room.
Proximity to transport connections Poor welcome on arrival - quite disinterested
Very frienly employees and good welcome at the desk. No hotel-parking, very poor and small room, terrible bed with a very thin mattress which caused pain in my body,the food was poor and untasty.
Private parking, nice breakfast n/a
Food was good, rooms were clean and the ambience was appropriate for the business meetings.
location and great service I couldnt switch off the air conditioner
clean and modern, handy for the station, expensive breakfast, picked hotel as advert showed nice pool ! packed my trunks disappointed to find no water in pool !
The price was good and the staff were all really nice. There are not any real amenities. This Novotel does not include breakfast.
staff very friendly Shame there were no leisure facilities ie pool or gym
Hotel staff where efficient and very helpful.
Hotel reception staff were very helpful.
very good ratio comfort/price
Staff went out of their way to be helpful. They were also exceptionally friendly. Furniture were very uncomfortable and the room small.
you get what you pay for.
All the Staff on the reception desk, day and night were extremely helpful. They helped with several enquiries I had about travel and transport etc Even though it is quite a large hotel, the friendliness of the staff gave the hotel a warm and personal feel to it.
Very friendly staff. Good in English! The view from my room on utilities
The hotel was good for a 2 star rating as I tend to try 3 stars and above subject to availability! Nothing really apart from maybe closing down at 10pm in the evening!
Adequate Parking area scruffy and dogs barking all night left in car outside. Walls are paper thin between rooms you can hear a light switch being turned on and off.
Lack of power from 7.30 in the mormning. Was not re-established when I left at 8.10
The hotel had a good place to take breakfast The staff was not polite at all and the towels felt like dirty
No wireless connection in the room.
easily accessible air concidtion did not work
Good food, service. No airconditioniong. Noisey road.
Clean and reasonably quite considering the location Difficulty with the wifi.
well located - good price - comfort ok
It was close to my point of interest Its got no refrigerator, and airconditioning system, and this particularly makes it difficult to sleep at night cos I had to open the windowsfor fresh air and the noise from vehicles on the high way affected my sleep.
Hotel was very quiet and the staff was nice. We could use a phone to dial out in our room. We were not informed on the website that the hotel reception is closed at Saturday noon until Monday morning. The front desk answers the phone on short periods during the weekend but no incoming calls could be transferred directly to the rooms.
Hotel staff was really ver nice and helpfull. Next to hotel is Grill restraunt (a little fast food) but also with next staff. Food was acceptable quality. There are not many possibilities to do something at the evening. Rooms are clear but very simple. But for this price I think it is quite fair. In rooms is a little too cold.
Ease of access. Some staff were not overly welcoming. Unable to obtain any drink (Alcohol or other) before 1900 or after 2300 hrs. (2200 hrs on Sunday). Bathroom and tea/coffee consumables not replenished for the 2nd night.
Restaurant (but I stay here a lot and know the Chef is good - not always as good at other Campaniles) Typically Campanile - too much noise from other rooms. Not as good value for money as it used to be.
最低15文字以上ご入力ください Tv was no function.
This hotel was close walking distance to the Parc des Exhibition for a dog show. They took dogs and had great space for dogs to be walked. Breakfast was very basic and over priced but not many options in the area. Shower was great though! It is quite old and smells a bit when you walk into the rooms. Linens are rough and they only have 2 twin beds or one Queen option. They do not put three people in a room. Had my son with us that sleeps in our bed. They would not allow it. Fire dept has to know how many people in each room and it was a problem to tell them there was three in our room for some reason. Then all of a sudden it was ok. Anyway, make sure to book exactly as described. The comment section of Booking.com does not go to this hotel.
Secure car park, easy to find using sat nav! Room on the small side!need a uk news channel would be helpful on the tv! Room floors could have been a little cleaner! Breakfast area could be a little cleaner to.
Near motorway. Open on a Sunday night and food provided. Nice to have tea coffee in room. Ample parking. On your website it was stated no parking space; this could have deterred us but we had visited you before' so we knew better. Directions from the motorway going north could have been better, but fortunately we remembered the way from last time.
Simplicity double charging of breakfast
Value for money was excellent. It was a good choice when the room was just for sleeping in. Breakfast arrangments could have been a little better. Whilst I appreciate it was only 8 euro's per person it probably needed a little more personal touch. You were very much left to sort yourself out.
It was quiet and I always enjoy having a kettle in my room for making extra cups of tea early morning and late at night. The staff were helpful. It was not exactly in the town but some way out and quite difficult to find.
friendly helpful staff (we speak no French) Our room had been used by a smoker
Handy position coming from UK to Paris.Good staff and relaxed atmosphere.Pleasant area to have a beer after work.
Very well run hotel managed by a nice and helpful family.
Obliger de dormir dasn la famille car la clef n'etait pas prã©sente a l'endroit prã©vu
Very cinvienient to the Town. Easy to find. The room was very smelly. Prieiouse guests had been smokeing
hotel was very cheap and served our purpose for one night stay over. Staff were very helpful. Rooms are very small and basic, but ok for the price. The location/area was not good for restaurants/bars etc
Very ffiendly and helpfull front desk. Breakfast was adequate although limited seating available so had to wait 30 minutes. Bathroom facilities extremely cramped.
Didnt like it at all !!! According to the advert it was supposed to have a TV in every room except for mine !!! Had to walk for 20 mins to the hotel restaraunt
Good value for the money Would prefer to have a pioper shower
Breakfast Hotel impossible to find due to bad directions and no signage. In industrial park.
Clean basic room. 2 good restaurants 100 metres away. No opening window, just a door (which had to be closed for security at night), so very hot. Located in an industrial estate.
Local to my requirements Hot water failed - no hot shower, but these things can happen any where, it did not put me off the hotel!
private parking small rooms
Save parking, silence, good breakfast
Excellent staff. Madame on reception was extremely helpful on the telephone, discussing details of our booking, and very welcoming when we arrived. Also the night porter: friendly and helpful. And the man in charge next day, too. Excellent breakfast; very good value. Turned up by mistake at the 'other' Balladins hotel, just around the corner, where the receptionist, chewing gum and talking on the phone, was in no hurry to help and gave us incorrect directions to the correct hotel. In the end, a hotel guest took pity on us and explained how to find it.
It was very quiet, clean. The breakfast was adequate. The location was in an industrial zone and was very hard to find.
Terrible, dirty room, no air conditioning, no ability to lock the door meant I had staff open up without knocking on the door.
helpful staff, large rooms, quiet environment hard to find (even with GPS), poor breakfast
During our stay Paris was extremely busy due to the car expo and no cabs were available to take us for dinner since we were somewhat away from Paris, so even though the Chateau doesn't usually serve food other than a light breakfast the owners were kind enough to offer to cook us dinner. It was one of the finest dinners I have had in Europe so far! Appetizers, salad, dinner, desert, wine, coffee, all fresh and wonderful! Make sure you have 220 adapters, and a hairdryer though this was not there as indicated. Still a great stay and met great people! Wonderful view from 3rd floor of city! A little pricey. And could not read some reviews, they need to be able to be translated into different languages.
calm No phone in the room. Wifi not working. No staff available in the castle most of the time. Was given a code to enter the castle but no one was there. Bar closed, no soda/water distributor in the hotel. Castle was unattended all night. Only customers present in the castle.
The room was little but for one night it was ok. Breakfast was good with freshly baked bread and croissants, 1 kind of cheese and one kind of meet, jam, nutella, honey and boiled eggs but the boiled eggs were very very cold. There were different kind of cornflakes but no milk was provided. Only one cup of (very strong) coffee was offered, they haven't asked if we wanted a second one. The coffee did waked me up which I needed because I hardly slept that night because the bed was to small and very hard. We also got a twinbed, while we had made a reservation for two single beds.
All at ground level, rooms good, parking good. Evening restuarant meal started too late.
The receptionist was very friendly but professional producing hairdryer, iron, scissors and extra pillows when requested. The breakfast was excellent. It was mostly quiet at nights. It was surprisingly basic. Shower rose was not attached to the wall. Two pillows each would have been more welcoming. The standard light did not work and cables looked as if they needed attention. Cosy seats would have added to the experience.
Crean room, We could not use creduit card.