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Cons:Enterprise customer service was awful
Pros:Staff was nice.
Cons:They did not have any vehicles available at my pickup time. An hour afterwards they had a smaller than requested vehicle available. The staff did call an hour before pickup to tell me they did not have the car available at the reserved time.
Pros:Friendly staff, easy pickup and drop off.
Cons:The front sensor was broken, so an indicator light was on the whole trip. Not a big deal, but it would've been nice for everything to be working properly.
Pros:Erin, the girl working the counter was AMAZING!
Cons:The price of a compact car especially since when you’re under 25 you cannot rent an SUV at a cheaper price.
Pros:Staff was easy to work with and helpful. Drop off was a breeze.
Cons:Offer a bottle of water or assistance with baggage.
Pros:We had a mid-size car and were upgraded to an SUV for a really good rate. Staff was friendly, professional and very helpful.
Pros:Car was great. It was clean. Easy access at pickup.
Cons:Meetings cut short a day. Rushed back 75 miles to airport for a one day deduction. They would not credit because I prepaid in full for 2 days. Told me to call 800 number. They said same thing. Rules Rules. Rules. lol. Who reads the small print anyway. We just expect large national companies to treat us fair. They also told me at pick up that the 3rd party insurance purcjased from Kayak wold not be accepted and I would have to pay for any damages immediately and get reimbursed. They lost a customer. I asked them to remove me from Gold Rewards program. My new job requires a lot of travel but I will sign up with another rental company program with southern hospitality.
Cons:Hertz denied my rental after Kayak.com charged my credit card.
Pros:New truck with plenty of technology perks. Good, efficient service at counter. Easy and quick.
8.0 Very good
Cons:KIA Optima was pretty small for a "full-sized" car.
Pros:Everything was satisfactory.
Cons:The signage directing you were to return your call could've been better. You just park your car wherever you want, make note of the mileage and fuel. And take an elevator or stairs to the first floor and return your keys. There is nobody around.
Pros:Scarcity of vehicles caused upgrade. Quick check in.
Cons:Long long slow slow line. Slow computer system. Multiple people in training.
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Cons:They were closed at our pick up time for reservation. I was stranded at the air port for a few hours trying to figure out a ride. The customer service was absolutely terrible with everyone we were contacted with. I will never go through this company again and will definitely spread word on my awful experience.
Cons:Kayak has charged me for 14 days of rental, which, because of COVID19 issues I only used the car for 6 days. I have been told there are no exceptions by CS. Awful policies. Not wonderful telephone service. Dollar and their staff are amazing. If this cant be resolved I will never use KAYAK or PRICELINE again. period. Thank you. Ash
Pros:Great staff! Everything was quick and easy!
Cons:Communicate that depending on drop off time (ours was early) no one will be present at the desk and we can just drop off the keys.
Pros:Staff was friendly.
Cons:Reserved a full size. They only had a economy available. This is unsatisfactory.
Pros:Staff was friendly and quickly took care to get me my car.
Cons:More clear how to utilize toll roads. There was a sticker in the car about a box that didn’t seem to exist nor was I sure how they worked in that area or how to potentially pay for it in a rental. It may come back to bite me later going through one, but that’s on me. I just wasn’t sure on policy, but it seemed like there was one I should have known.
8.8 Very good
Pros:Very nice person working at the Charleston, WV airport. A great representative for your company.
Cons:The GPS was hard to use. I almost missed my flight home because of the lack of clarity from the GPS led me astray. Frightening experience as I found myself in the dark in a deserted industrial area of town.
Pros:Whole process was made simple
Pros:The vehicle was clean and gas efficient