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5.6
Car smelled like cigarette smoke
Pros: Friendly rep, ease of paperwork
Cons: Car smelled gross & I was encouraged that I’d need the whole tank at $45 after telling him how long My drive was but really only needed 1/5 of the tank. When I called after recalculating my account was credited back, but I didn’t appreciate the “trick”. Refueling to full cost me $10.50!!
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6.4
Pros: The Chrysler Pacifica I eventually ended up with was clean and in good condition
Cons: I made a reservation for a minivan, but was given a Ford Flex initially.
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2.0
The Incompetent Employee that Hated Kayak
Pros: The AVIS supervisor on the phone finally resolving the issue 1.5 hours later.
Cons: I used kayak and got a confirmation number and when I arrive to the store he told me how third-party companies were tricky and they were going to charge me way more than that with mileage and that wasn't his rate and instead of 133 I was going to pay 256. I informed him that no sir that's not how it works and I'm not going to pay that new rate that I already have everything lined up with kayak. He told me I needed to call kayak and cancel my reservation so that he could run the rate on his computer. I had to call and Avis supervisor twice so that they could type it from their headquarters and he just had to print it. I had a 12 oclock reservation and I got out of there at 1:38. He said he would make it up to me and gave me a brand new Camaro, in which I had a lot of difficulty putting all of my gear in and my daughter in her car seat, and would have liked to just have the car that I originally had rented, but figured I would just get out of there and try the new Camaro. Once I arrived at Charlotte International Airport, they were professional and excellent on that end.
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10.0
Pros: The staff was very friendly and had pulled the car up under the awning because it was snowing, and they had tried to clear off the snow.
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2.0
HIDDEN FEES
Cons: Absolutely horrible service and an overwhelming amount of hidden fees. It was $272 for me to rent a car for 12 days then $220 to rent it for 5hours!!!!! I never even rented the car. Horrible experience.
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5.6
El coche olía como el humo de cigarrillos
Pros: Representante amable, facilidad de papeleo
Cons: El coche olía mal y me animaron a que necesitara todo el depósito a 45 dólares después de decirle cuánto tiempo fue mi coche, pero realmente sólo necesitaba 1/5 del depósito. Cuando llamé después de volver a calcular mi cuenta fue acreditada, pero no aprecié el “truco”. El reabastecimiento de combustible me costó $10.50!!
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10.0
Pros: El personal era muy amable y había tirado el coche bajo el toldo porque nevaba, y habían tratado de despejar la nieve.
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10.0
Pros: The staff was very friendly and had pulled the car up under the awning because it was snowing, and they had tried to clear off the snow.
review from
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10.0
Pros: El personal era muy amable y había tirado el coche bajo el toldo porque nevaba, y habían tratado de despejar la nieve.
review from
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5.6
Car smelled like cigarette smoke
Pros: Friendly rep, ease of paperwork
Cons: Car smelled gross & I was encouraged that I’d need the whole tank at $45 after telling him how long My drive was but really only needed 1/5 of the tank. When I called after recalculating my account was credited back, but I didn’t appreciate the “trick”. Refueling to full cost me $10.50!!
review from
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6.4
Pros: The Chrysler Pacifica I eventually ended up with was clean and in good condition
Cons: I made a reservation for a minivan, but was given a Ford Flex initially.
review from
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2.0
The Incompetent Employee that Hated Kayak
Pros: The AVIS supervisor on the phone finally resolving the issue 1.5 hours later.
Cons: I used kayak and got a confirmation number and when I arrive to the store he told me how third-party companies were tricky and they were going to charge me way more than that with mileage and that wasn't his rate and instead of 133 I was going to pay 256. I informed him that no sir that's not how it works and I'm not going to pay that new rate that I already have everything lined up with kayak. He told me I needed to call kayak and cancel my reservation so that he could run the rate on his computer. I had to call and Avis supervisor twice so that they could type it from their headquarters and he just had to print it. I had a 12 oclock reservation and I got out of there at 1:38. He said he would make it up to me and gave me a brand new Camaro, in which I had a lot of difficulty putting all of my gear in and my daughter in her car seat, and would have liked to just have the car that I originally had rented, but figured I would just get out of there and try the new Camaro. Once I arrived at Charlotte International Airport, they were professional and excellent on that end.
review from
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2.0
HIDDEN FEES
Cons: Absolutely horrible service and an overwhelming amount of hidden fees. It was $272 for me to rent a car for 12 days then $220 to rent it for 5hours!!!!! I never even rented the car. Horrible experience.
review from
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5.6
El coche olía como el humo de cigarrillos
Pros: Representante amable, facilidad de papeleo
Cons: El coche olía mal y me animaron a que necesitara todo el depósito a 45 dólares después de decirle cuánto tiempo fue mi coche, pero realmente sólo necesitaba 1/5 del depósito. Cuando llamé después de volver a calcular mi cuenta fue acreditada, pero no aprecié el “truco”. El reabastecimiento de combustible me costó $10.50!!
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